Clearance delay at customs .. is this normal?

Discussion in 'General Discussion' started by cstamp, Feb 25, 2019.

  1. cstamp

    cstamp New Member

    i recently ordered from razer and the shipment has been held at customs for about 4 days now. Has anyone else experienced this and if so , how was the issue resolved?

    update: package cleared customs and was delivered 2 days past scheduled delivery date. large shipments (mine was in a shipment of 90 other orders) are held at customs for longer due to the clearance process.
    Last edited: Mar 7, 2019
  2. Rox598

    Rox598 Keyblade Master VANGUARD

    Hey @cstamp what is it you bought from the store? And location?
    RacianVD and cstamp like this.
  3. cstamp

    cstamp New Member

    I bought the quartz blade stealth and accessories (headset, mouse, mic). I live in Michigan and it is stuck in Alaska at customs .
    RacianVD, DRIFT_IT and 0V3R_K1LL like this.
  4. If it makes you feel any better, my order got held up in TN as well. Though my order is just accessories. Whole heart goes out for you and your stealth. Just contacted razer customer support, and they say wait. This is my first time encountering this problem.
    RacianVD and cstamp like this.
  5. cstamp

    cstamp New Member

    Thank you I appreciate the reply
  6. Mykale29

    Mykale29 New Member

    I purchased a Razer Blade 15 from the online Razer store and tracking shows it has been held in a "clearance delay" since Saturday February 23. I did call Fedex and was told that there was no estimate on how long it would be held in Customs.
    Last edited: Feb 27, 2019
    DRIFT_IT and cstamp like this.
  7. cstamp

    cstamp New Member

    And you still haven’t received it ? Wow that’s a long time I hope this doesn’t happen to my order too
  8. Mykale29

    Mykale29 New Member

    I am sorry cstamp. that should have been the 23nd. I need to proof what I type more carefully! Thanks for pointing the date out... I have edited my previous post to correct it.
    Last edited: Feb 27, 2019
    cstamp likes this.
  9. cstamp

    cstamp New Member

    Oh that makes me feel better haha. Mine was shipped on the 23rd and when I called fedex they said it’s in a shipment of about 90 other packages so that’s why it’s going to take awhile to clear customs . Hope yours gets to you soon !
    RacianVD and Mykale29 like this.
  10. Mykale29

    Mykale29 New Member

    And again I grabbed the wrong date. Mine shows that it arrived in Anchorage at 22:54 on the 23rd. I purchased from the Razer store on the 22nd.
    cstamp likes this.
  11. cstamp

    cstamp New Member

    Mine too, ours are probably in the same shipment
  12. Cyraxus

    Cyraxus Active Member

    Same issue here. Ordered a mouse on Feb. 22nd. First time it's ever happened to me.
    Mykale29 likes this.
  13. Interesting. I purchased on Feb 21st, order shipped on Feb 22nd, and arrived at customs on Feb 23rd. Timing lines up.
    Mykale29 likes this.
  14. Mykale29

    Mykale29 New Member

    Update: I just checked tracking and it indicates my shipment has been released and is moving in the system again!
  15. Just checked, mine too. Thanks for letting us know.
  16. Glad I found you guys - thought I was the odd man out with a laptop stuck in TN hah. Mine is still stuck as of this AM, ordered on Sunday the 24th. This is my first Razer order, so I'm hoping this isn't normal lol.
  17. doppoishotto

    doppoishotto New Member

    This is kind of a late reply, but this happened to my Quartz laptop because of an "incomplete invoice." I ended up contacting Razer first which didn't help, then messaged FedEx through Twitter. I gave them my info and a FedEx dude gave me a phone call explaining that it's just a waiting game when it comes to customs. But the day after I got the call, the laptop somehow magically got transported to my location, and it delivered the same day. So if you're concerned, I'd contact FedEx asap to get the ball moving. But I'm sure your package is ok.
  18. Darksbane86

    Darksbane86 Active Member

    I haven't had any shipment held up for razer purchases but I did encounter some other e-commerce purchases being held by custom as they decided to perform a thorough check on that particular shipment. There's nothing much you can do except to wait for the custom to clear the container of goods. Be patient and I believe all would be good. :smile_::thumbsup:
    SurfaceMinion likes this.
  19. SurfaceMinion

    SurfaceMinion New Member

    Ouch - getting ready to order Advanced Blade 15 tomorrow and reading this I'm thinking perhaps Amazon may be a better way to go?
  20. Joikansai

    Joikansai Well-Known Member VANGUARD

    Probably since here in EU Amazon shipping is from inside the country vs Razer store from HK, though i only see clearance issue in US in first batch, here i never got it stopped there from HK, from Blade to Razer Phone purchase.
    SurfaceMinion likes this.
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