Huntsman mini broke my windows

Discussion in 'Razer Support' started by aaccensi, Nov 11, 2020.

  1. chillpod

    chillpod New Member

    Oh after I did a windows update, one of the bugs went away. But the slow startup after logging in is still there.
    Also I really want to buy a razer viper, but I am scared that this bug will happen again. Does anyone have the viper mouse and also get this same issue?
     
  2. razercantQC

    razercantQC New Member

    Bump this, until its done
     
  3. chillpod

    chillpod New Member

    When will razer fix the huntsman TE
     
    ak5hat likes this.
  4. razercantQC

    razercantQC New Member

    ayeee, i love the razer support.

    they want me to peel of the label with the serial number and cut it along with the cable

    after that i get the approval to accelerate the case to get a working unit.
    and even then, maybe i have to send it back..

    and in the meantime? no keyboard at all... that process is not well thought through
     
  5. ak5hat

    ak5hat New Member

    did anyone of you guys sell your keyboard and get something else? i dont think this is going to be fixed. i have tried all updates and bios fixes for my motherboard as well. and right now just looking at replacing this keyboard with something that works.
     
  6. razercantQC

    razercantQC New Member

    Well, their suppot is something on its own.

    Many parts of my Message where not acted upon or got skipped, copy paste will do the work. My parcel with the replacement got sent to a wrong adress even i did not give informations where to ship.

    Guys, please go on and buy something from another brand. Even a Logitech K120 will do it better than most of the Razer stuff. I am clearly disappointed in how they communicate, replace and overall treat the customer.

    A Ducky One 2 SF will now be my future KB in this form factor. Besides that i got disappointed in Razer 15 years ago and they did their best to not surprise me after 15 years. Also do yourself a favor and DO NOT BELIEVE what influencer, tests and other guides tell you about the Huntsman Mini. i feel like i got lied to in so many different places thats unreal..
     
  7. razercantQC

    razercantQC New Member

    Bogo, if you ever read this. You are the biggest Treasure your Company has a hold on!
     
  8. chillpod

    chillpod New Member

    I was allowed to replace my huntsman mini for a huntsman elite. The bug doesn't happen on the Huntsman Elite. However it is still a bad keybord. Atleat the bug doesn't happen.
     
  9. plagueseason

    plagueseason New Member

    This seems to mostly just effect their newer "gen 3" product line. The Elite was released back in 2018, so maybe that still used hardware and firmware based on their v2 products (which seem to work fine still - couldn't reproduce the issue on my BlackWidow Chroma TE v2, for example). Huntsman TE and Mini are 2019/2020 products.

    Even when I was on my Intel 8700 processor, the Huntsman TE would occasionally bug out at the Windows login screen and repeatedly make the USB connect/disconnect sound. I never thought much of it because I didn't have any issues otherwise. Now that's obviously magnified with a 9900KF processor and hangs the login entirely. Seems to be some kind of issue with the way these newer keyboards interface with a USB connection. Some have said disabling various HID Compliant devices in device manager resolves it, but I haven't had any luck with that.
     
    Last edited: Jul 11, 2021
  10. ak5hat

    ak5hat New Member

    how did you convince them to replace it with elite, i am trying to get my huntsman TE fixed and they wont allow me to replace it with anything else even though i am happy to pay the difference.

    how is there no class action lawsuit against razer for continuing to sell faulty products and not caring to fix them with a firmware or anything.
     
  11. chillpod

    chillpod New Member

    I screamed at their customer support people on the phone, and threatened to dispute them. They wouldn't offer anything but the elite.
     
  12. chillpod

    chillpod New Member

    Here is proof they allowed me to do it.
     

    Attached Files:

  13. aranth

    aranth New Member

    Adding myself to the list of Huntsman TE owners with problems with unresponsive taskbar after logon. In my case it's a z490 + i7 10700k system so it's not only a problem with amd chipsets. It only happens on a cold boot as far as I know on my computer and not even at a 100% rate so it's an annoyance at worst but it's unacceptable to find this bug in a line of peripherals unsolved and somewhat ignored by Razer after months of user complaints.
     
  14. ak5hat

    ak5hat New Member

    when you reached out to them what did they say?
     
  15. ak5hat

    ak5hat New Member

    thanks a lot man, are you sure this dosnt happen on elite? have you received your keyboard? did you have to send the faulty one back?
     
  16. ak5hat

    ak5hat New Member

    did you have to pay the difference in price?
     
  17. aranth

    aranth New Member

    I've never contacted Razer, it's on them to fix the bug with a firmware/synapse update. I'm not in the mood to get an automated response and a few useless followup responses asking me to check drivers or my usb ports, that would be a complete waste of time.
     
    ak5hat and Redbeardtpirate like this.
  18. Redbeardtpirate

    Redbeardtpirate New Member

    this. it has been months and the blackwidow v3 is still doing it with the x570 chipset. no firmware update.
     
  19. RpLayy

    RpLayy New Member

    Asked for a refund. I can't use my 200 dollars product. I will keep you guys updated.
     
  20. ak5hat

    ak5hat New Member

    its happening with blackwidow as well! i thought of getting that instead of huntsman :slightly_sad: is there any razer keyboard which does not have this problem?
     
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