Huntsman mini broke my windows | Razer Insider

Huntsman mini broke my windows



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Userlevel 7
Hey everyone! Please send me a PM together with your laptop's Synapse 3.0 logs by following the steps here. Save the file via Google Drive or to any online drive, then paste the link in your message. Let's continue from there.
Same problem.

X570 and Huntsman Mini.

I have spent two weeks troubleshooting my PC since I assembled it.

Bought a b450m and a QVL memory kit to troubleshoot, took my PC to a friend's house to test with his CPU.

RAZER people are RMAing motherboards and other PC Parts due to this issue.

After I figured out that the issue was the Huntsman Mini, I saw posts from November and December/2020 about this, saying that they have reported it to Razer.

TBH It's absurd that you guys still have not found a solution for this crap. This is a blocker issue that causes people not only RMA their keyboards, but their PC parts as well.

Please, take some action. I am in the process of returning the keyboard (which I love btw) and ask for a full refund because another Huntsman Mini will not fix my issue and Razer does not have other optical versions to offer.

DO SOMETHING
urbanSpaceCadetflow257
Same problem.

X570 and Huntsman Mini.

I have spent two weeks troubleshooting my PC since I assembled it.

Bought a b450m and a QVL memory kit to troubleshoot, took my PC to a friend's house to test with his CPU.

RAZER people are RMAing motherboards and other PC Parts due to this issue.

After I figured out that the issue was the Huntsman Mini, I saw posts from November and December/2020 about this, saying that they have reported it to Razer.

TBH It's absurd that you guys still have not found a solution for this crap. This is a blocker issue that causes people not only RMA their keyboards, but their PC parts as well.

Please, take some action. I am in the process of returning the keyboard (which I love btw) and ask for a full refund because another Huntsman Mini will not fix my issue and Razer does not have other optical versions to offer.

DO SOMETHING

Exactly, I was so close to RMA my brand new motherboard until thought about unplugging everything crossed my mind. I cannot imagine number of people that RMAing their new pc parts because they didin't found out that their keybord causing this issue. I think we are in small percent of people who figured that out.
Links of the issue (some are mine), take a look at the dates.

https://www.reddit.com/r/razer/comments/ko013f/january_technical_support_sticky/gkuz28o?utm_source=share&utm_medium=web2x&context=3







https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/amd-5900x-chipset-drivers-causing-explorerexe-hang/3fe56b15-ccaa-4568-b973-052182f6285b?auth=1

https://www.reddit.com/r/AMDHelp/comments/kzrfry/5900x_c8h_3080_strix_nvme_slow_boot_time_and/

https://rog.asus.com/forum/showthread.php?122470-Crosshair-VIII-Hero-Wi-fi-5900x-3080-Boot-and-BOCW-issues
I even found post on reddit from november 11 2020:
https://www.reddit.com/r/razer/comments/js5kxh/huntsman_mini_messed_my_windows/
I just uninstalled KB4598242 update and this didn't helped at all, still having this issue.
all they ask is for logs, and they havent been able to fix this for about a month already....
Hi, im facing the same issue. Have been doing all i can to fix it as i wasnt aware that this keyboard thats causing the problem up till now that i discover this thread, i even install a fresh new windows, reset every single thing that i can but this issue just doesnt seem to go away. Mine takes really long for the loading ring to go away on taskbar, sometimes even more than 30mins. I just recently build a pc, i just want to play my games man, come on Razer
Userlevel 7
urbanSpaceCadetflow257
Links of the issue (some are mine), take a look at the dates.

https://www.reddit.com/r/razer/comments/ko013f/january_technical_support_sticky/gkuz28o?utm_source=share&utm_medium=web2x&context=3







https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/amd-5900x-chipset-drivers-causing-explorerexe-hang/3fe56b15-ccaa-4568-b973-052182f6285b?auth=1

https://www.reddit.com/r/AMDHelp/comments/kzrfry/5900x_c8h_3080_strix_nvme_slow_boot_time_and/

https://rog.asus.com/forum/showthread.php?122470-Crosshair-VIII-Hero-Wi-fi-5900x-3080-Boot-and-BOCW-issues


Have you reported your keyboard's concern to our Support Team? If yes, please send me a PM together with your email address or case number so I can present them to our devs. I appreciate your cooperation.

Hey everyone! I understand that the issue is infuriating and will test anyone's patience. However, it is not a leeway to go around our house rules. Let keep it civil and constructive for everyone.
Razer.SpeedCr0ss
Have you reported your keyboard's concern to our Support Team? If yes, please send me a PM together with your email address or case number so I can present them to our devs. I appreciate your cooperation.

Hey everyone! I understand that the issue is infuriating and will test anyone's patience. However, it is not a leeway to go around our house rules. Let keep it civil and constructive for everyone.


And by the way stop asking for Synapse's logs, you seem to not even read the posts. The issue occurs even without Synapse installed, on a clean offline Windows 10 installation.
Userlevel 7
Thanks for sharing. I'm asking those who haven't reported the issue and those who still have the Razer Synapse 3.0 installed to help the team investigate the behavior of both software and the peripheral easier. The team needs data aside from the user's post describing the issue.
Razer.SpeedCr0ss
Thanks for sharing. I'm asking those who haven't reported the issue and those who still have the Razer Synapse 3.0 installed to help the team investigate the behavior of both software and the peripheral easier. The team needs data aside from the user's post describing the issue.


Sorry sir, I know you wanna help, but if Razer is asking for Synapse logs they are surely not even reading the posts. Everyone that I saw who is having this issue is being kicked around between support consultants asking them to do the same troubleshooting.

This issue is not only the most absurd that I've ever seen from a Peripheral, as it is also easy to reproduce, just make a clean W10 Retail installation (with the PC offline to make sure nothing is installed) on a X570 motherboard with Ryzen 5XXX (not sure if it affects older gen) plug the keyboard and restart the PC.
Userlevel 1
Damn! 2 days wqas looking wth with my pc and finally reproduced this problem. Fresh install windows Hallo screnn stuck too long after installation, than too long user screen, and dead taskbar! This crap happens when updated the firmware!!! Previous have no such problem! Make at least possibility todowngrade firmware!!!
ChillyRide
Damn! 2 days wqas looking wth with my pc and finally reproduced this problem. Fresh install windows Hallo screnn stuck too long after installation, than too long user screen, and dead taskbar! This crap happens when updated the firmware!!! Previous have no such problem! Make at least possibility todowngrade firmware!!!


Happens with both firmwares.
Userlevel 1
urbanSpaceCadetflow257
Happens with both firmwares.

from box, had 1.00.03, was fine. Upgraded and here we go. But Im not sure for 100%, might not reboot PC for long time.
Userlevel 7
I understand, urbanSpaceCadetflow257. As a moderator, I want every user to voice out their thoughts as it can help others and even Razer resolving concerns while implementing our house rules. Anyhow, let's keep this thread open with a welcoming ambiance while the team is investigating the issue.

Hello everyone! Thanks for understanding the situation and for your cooperation. Feel free to send me a PM anytime.
Userlevel 1
May be it might help. I got full AMD system too. Seems to be many guys have it. Asus crosshair VIII Hero x570, Ryzen 3800x, Sapphire 5700xt Nitro+. Latest bios on MB, latest Windows with all updates to date. Fresh Install of Windows with and without drivers, reproduce issue. Unplugging keyboard and boot without it completely resolve any issues. I am waiting for 10 days and will return it back till I can. Hope they will manage to resolve problems. If no, that would be my last Razer purchase.
Razer.SpeedCr0ss
I understand, urbanSpaceCadetflow257. As a moderator, I want every user to voice out their thoughts as it can help others and even Razer resolving concerns while implementing our house rules. Anyhow, let's keep this thread open with a welcoming ambiance while the team is investigating the issue.

Hello everyone! Thanks for understanding the situation and for your cooperation. Feel free to send me a PM anytime.


I just received an e-mail from Razer Support asking for the same troubleshooting as everyone. Seriously, your support process need a FULL REWORK. This copy/paste crap is probably the reason why this issue has been reported since November/2020 and still does not have a solution.

RAZER, people are RMAing their brand new PC parts due to this issue, not only your faulty keyboard. Please do something.
urbanSpaceCadetflow257
I just received an e-mail from Razer Support asking for the same troubleshooting as everyone. Seriously, your support process need a FULL REWORK. This copy/paste crap is probably the reason why this issue has been reported since November/2020 and still does not have a solution.

RAZER, people are RMAing their brand new PC parts due to this issue, not only your faulty keyboard. Please do something.

100% correct i was going to do the same thing RMA MOBO and CPU but now looking at this i might just return my keyboard
Userlevel 1
Guys I might SOLVED This crap, check my thread need testers! /huntsman-mini-bad-firmware-dead-taskbar.69386/


I'm providing better support to Razer clients than Razer itself.

It's the 5th hardware RMA that I helped avoid.
As to my support ticket, It has confirmed Razer has no idea wtf is going on. I have permanently shelved the paperweight of a keyboard, as should the rest of you. After a daily reminder "Razer is still looking into your issue" I received a ticket update that I should keep checking for updates to synapse for a fix(Problem occurs even without synapse installed). It's very possible Razer is to incompetent to ever fix this issue, I still support the company based on principal. But support is essentially a useless black hole when it comes to actual issues.
(*Omitted)

And yes it happens on ryzen 3xxx, 5xxx, b450 and up. Possibly even older Ryzen as well. Send us your dman synapse logs. We uninstalled that garbage trying to fix our keyboards ages ago bud!
ChillyRide
Guys I might SOLVED This crap, check my thread need testers! /huntsman-mini-bad-firmware-dead-taskbar.69386/

rn is working for me with legacy mode on auto
I just received an e-mail asking for Synapse logs. Hahahahaha. Razer, I will seriously never buy anything from you again.