Huntsman mini broke my windows | Razer Insider

Huntsman mini broke my windows

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R
Thread has been open since Nov 2020 and no solution for TE.

I regret buying this keyboard. I am not buying anything from Razer again.
C
Now the problem is with the Huntsman Mini, the Huntsman TE, and the Blackwidow v3. Razer, you should hire better QA Analysts (if you even bother to hire any).
R
Razer.Speedcr0ss
Hi there! Thanks for sharing I removed your serial number from the thread. Were you able to contact our Support Team? If you haven't, please send me a PM so I can help you submit a case. Let's continue our conversation there.

I did pm you, and have gone through the support channels including giving all my config files on the PC. They blew me off because I wouldn't record a new video or the issue happening when they have examples already of the same thing happening with the huntsman but didn't believe me it was happening with a black widow v3 and wouldn't take my word the symptoms were exactly the same, so the support was closed.

Not sure why I quoted someone else's post but I'm having the same issues with a black widow v3.
C
rushSmittenTOURMALINE440
Hi Speedcr0ss. Thanks for looking into this. I just pm'd you.

It seems the issue has been going on for a while and it has not been resolved.

If you would be so kind, please share the steps to request a refund from Challenger (Singapore).


I asked so many times for refunds. They never accept it. Unfortunately it is a business, not a charity.
C
Did they fix, the bug on the Huntsman TE? I always wanted a dream keyboard, and the one time my parents get me it, razer does this. I won't buy from this company every again. The fact that this is the leading gaming company, is doing this, just makes me want to create my own gaming and regular peripheral brand.
R
Hi Speedcr0ss. Thanks for looking into this. I just pm'd you.

It seems the issue has been going on for a while and it has not been resolved.

If you would be so kind, please share the steps to request a refund from Challenger (Singapore).
N
The same thing happens to me, I have an AMD Ryzen 5 3600x processor.
I tried to update the firmware but it was temporarily fixed apparently.

Fix it by disabling the HID compliant devices corresponding to the Huntsman mini (see properties), from the device manager.

Pd: If the option to deactivate does not appear, start windows in safe mode (It is not useful to uninstall because the next time you turn on the Windows computer it will reinstall it automatically)
Razer.Speedcr0ss
Userlevel 7
RoseBonbonfreshup159
I just downloaded the new firmware and now every time i press a key its does this "sssssssssssssssssssssssssssssssss" My serial number is (*Omitted) And yes i have a razer huntsman mini pls answer this pls and thx u


Hi there! Thanks for sharing I removed your serial number from the thread. Were you able to contact our Support Team? If you haven't, please send me a PM so I can help you submit a case. Let's continue our conversation there.
R
I just downloaded the new firmware and now every time i press a key its does this "sssssssssssssssssssssssssssssssss" My serial number is (*Omitted) And yes i have a razer huntsman mini pls answer this pls and thx u
P
Just wanted to chime in and say I'm having the same unresponsive taskbar issue at login with a Razer Huntsman Tournament Edition and Intel 9900KF cpu. It doesn't happen every single time, but enough to be an annoyance for sure. Started happening when I upgraded from an Intel 8700 to the 9900KF - all other hardware is exactly the same, and no other instability issues (everything works fine once I get past the hanging explorer.exe issue). Motherboard is an ASUS Z370-A. I reinstalled Windows 10 as a troubleshooting step, and it happened the first or second time booting into the fresh install before I even had drivers installed, but I have since applied all the latest manufacturer drivers and patches as well.

I opened a ticket with Razer today and will work with them to see how I can help, but wanted to share my experience here as well.
Razer.Speedcr0ss
Userlevel 7
xtremedetailz
Still not had a reply to my PM i sent.

Seems like a typical Razor thing to do....


Hi there! Apologies for the late response. I was able to escalate it to our Support Team. Please check your inbox as I need to confirm if your details were correct.
X
Razer.Speedcr0ss
Thanks for sharing. Please send me your previous case number or email address via PM so I can check your contact history and what transpired in the RMA request. There may be no replacement stock for your preferred keyboard model/design or the team has sent an incorrect keyboard color. I'll pick it up from there.

Still not had a reply to my PM i sent.

Seems like a typical Razor thing to do....
Razer.Speedcr0ss
Userlevel 7
xtremedetailz
Well when i sent my fist Hunstman mini back due to a faulty LED on the keyboard the RMA procedure was painful and very lenghty.

Oh and they send out the wrong colour... WTF i mean it isnt even the same color. My original was black and they sent me a white one.. you couldnt write this stuff.

I then messaged the RMA email back that we were using for contact regarding the full procedure and said you have sent me a white one and the reply i got was to start another RMA ticket as that one was closed and there was nothing they could do.

Absolutely one of the worst experiences i have ever recieved from a company.

Oh and to top it off we have the firmware issues to deal with..

Way to go razor.


Thanks for sharing. Please send me your previous case number or email address via PM so I can check your contact history and what transpired in the RMA request. There may be no replacement stock for your preferred keyboard model/design or the team has sent an incorrect keyboard color. I'll pick it up from there.
X
Well when i sent my fist Hunstman mini back due to a faulty LED on the keyboard the RMA procedure was painful and very lenghty.

Oh and they send out the wrong colour... WTF i mean it isnt even the same color. My original was black and they sent me a white one.. you couldnt write this stuff.

I then messaged the RMA email back that we were using for contact regarding the full procedure and said you have sent me a white one and the reply i got was to start another RMA ticket as that one was closed and there was nothing they could do.

Absolutely one of the worst experiences i have ever recieved from a company.

Oh and to top it off we have the firmware issues to deal with..

Way to go razor.
Razer.Speedcr0ss
Userlevel 7
meeshnay
Just did this firmware update the other day and am still experiencing the same issues..


Thanks for letting me know. Please send me your computer's Razer Synapse logs too so I can assist you in generating a case and submit it to our Support Team and devs. Save the compressed files via Google Drive or any online drive account, then paste the link in your PM.
M
Razer.Speedcr0ss
Hey everyone! For those who have a computer with an AMD processor and experiencing lag/freezing while using the Razer Huntsman Mini, please update your keyboard's firmware by clicking the links below:

Feel free to update this thread or send me a PM should you still experience the issue.

Just did this firmware update the other day and am still experiencing the same issues..
Razer.Speedcr0ss
Userlevel 7
Hi
ak5hat
i am sick and tired of using a keyboard which just dosnt work, i spent around $7k building beast of a system only to be bottlenecked by a keyboard. this just dosnt make any sense. if you dont refund me or offer me a replacement. i am just going to sell this off and get a different brand keyboard which actually works TBH. I have already tried everything in your excel sheet and the bios drivers. Disconnecting the keyboard at boot also dosnt work as how else am i going to use my pc without a keyboard!? connecting it back after boot still take 5 minutes as the whole system is stuck due to keyboard.

Razer please get your act together and either offer an estimate as to when this will be fixed or just replace/refund our keyboards with a model that actually works!!!


Hey Akshat! The internal case is still pending for the Razer Huntsman Tournament Edition's performance-related issue. I've notified the team again and ask the investigation progress. I'll update this thread or send you a PM once I have a follow-up from the team.
P
Is this problem still not solved? That's awful, it's been like half a year lol.
A
i am sick and tired of using a keyboard which just dosnt work, i spent around $7k building beast of a system only to be bottlenecked by a keyboard. this just dosnt make any sense. if you dont refund me or offer me a replacement. i am just going to sell this off and get a different brand keyboard which actually works TBH. I have already tried everything in your excel sheet and the bios drivers. Disconnecting the keyboard at boot also dosnt work as how else am i going to use my pc without a keyboard!? connecting it back after boot still take 5 minutes as the whole system is stuck due to keyboard.

Razer please get your act together and either offer an estimate as to when this will be fixed or just replace/refund our keyboards with a model that actually works!!!
Razer.Speedcr0ss
Userlevel 7
IslamicGreenheadbus545
estamos en la misma situación y sin una respuesta útil, yo ya ni siquiera puedo devolver el teclado o hacer un cambio, y lo compré en la tienda "oficial" de Razer en Mercado Libre Mexico. Razer se deslinda y me dice que no es su tienda oficial...

Lo mismo que a tí, varias teclas que funcionan cuando quieren (i,o) y lag.


Hi there! Have you contacted our Support Team? Please send me a PM together with your case number or email address via PM so I can check your contact history.
I
zByLeRz
presento el mismo problema con razer hunstman mini aun despues de instalar el ultimo firmware de febrero , no reconoce las letras del teclado w, o ,p ,i

estamos en la misma situación y sin una respuesta útil, yo ya ni siquiera puedo devolver el teclado o hacer un cambio, y lo compré en la tienda "oficial" de Razer en Mercado Libre Mexico. Razer se deslinda y me dice que no es su tienda oficial...

Lo mismo que a tí, varias teclas que funcionan cuando quieren (i,o) y lag.
Razer.Speedcr0ss
Userlevel 7
chillpod
This is dumb. Right before the Razer Firmware update, razer offered to replace my Razer Huntsman Mini with an Elite due to the bug. Now after the firmware update, it seems that other bugs still happen. Razer offered to give back the Huntsman mini for the elite, but I am so confused if I should do so, due to the bugs. Also I opened the case in November and they did this to me. This is my first time purchasing a gaming keyboard and I hated the experience. Never buying from razer in the future.


Your sentiments are duly noted. I felt bad that your experience while using our Razer Huntsman Mini and Elite has been unpleasant. By the way, is your case still ongoing? Please send me a PM together with your case number or email address so I can check its updates and notify the team.
C
This is dumb. Right before the Razer Firmware update, razer offered to replace my Razer Huntsman Mini with an Elite due to the bug. Now after the firmware update, it seems that other bugs still happen. Razer offered to give back the Huntsman mini for the elite, but I am so confused if I should do so, due to the bugs. Also I opened the case in November and they did this to me. This is my first time purchasing a gaming keyboard and I hated the experience. Never buying from razer in the future.
Razer.Speedcr0ss
Userlevel 7
ak5hat
support just wants us to wait for a fix with no ETA.
i tried the AGESA 1.2.0.2 bios update on my asus rog strix x570 motherboard and still dosnt fix this problem with huntsman keyboards
i just want a working keyboard, do any of you know which keyboards do not have this problem?


I'll report this back to our devs. The team will endeavor to release an official fix as soon as possible. Thanks for your understanding and patience.
A
support just wants us to wait for a fix with no ETA.
i tried the AGESA 1.2.0.2 bios update on my asus rog strix x570 motherboard and still dosnt fix this problem with huntsman keyboards
i just want a working keyboard, do any of you know which keyboards do not have this problem?
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