Huntsman mini broke my windows | Razer Insider

Huntsman mini broke my windows

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I
So I join the club, I got a Huntsman Mini from Razer official store in Mercadolibre (which is like a latin ebay), as soon as I plugged the Mini the taskbar froze, keys I and O don't work, randomly they start working, some days they do some they just simply don't register. Plugging this thing makes my PC go crazy, I also have an AMD CPU.

I tried all the steps Razer provided but did not work. Now the store does not want to honor the warranty and now I have a beautiful paperweight.
ChillyRide
Userlevel 1
yamilsze
Same situation here, opened RMA case yesterday at my local reseller, because we don't have official Razer support on Argentina.

In my case, It's a Huntsman Mini w/Purple Switches. Explorer taskbar was fixed after firmware upgrade but I've repeatedly noticed sticky keys or multi keys registered or even none keys registered when pressed.
It's very annoying because I mostly use this keyboard to competitive csgo, I'd to change back to my old blackwidow keyboard :slightly_sad:

Any assistance you can provide would be greatly appreciated

I think we all have this issue for now. I can confirm having smth like that to. waiting for another fix.
Y
Same situation here, opened RMA case yesterday at my local reseller, because we don't have official Razer support on Argentina.

In my case, It's a Huntsman Mini w/Purple Switches. Explorer taskbar was fixed after firmware upgrade but I've repeatedly noticed sticky keys or multi keys registered or even none keys registered when pressed.
It's very annoying because I mostly use this keyboard to competitive csgo, I'd to change back to my old blackwidow keyboard :(

Any assistance you can provide would be greatly appreciated
M
Razer.Speedcr0ss
Hi marthofdoom! Do you have a support case number? Feel free it to me via PM so I can check its updates.

Hey MattF1! Are you using a system with AMD chipset and Razer Huntsman Mini? Please send me your computer Razer Synapse 3.0 logs via PM. Ensure to upload the files via Google Drive or to any online drive, then paste the link in your message.

Hey santivander! Which switch version does your keyboard use? Is it the linear optical switch? Please send me your Razer Huntsman Tournament Edition's serial number together with the computer's Synapse 3.0 logs and upload it via online drive just like the steps I mentioned above.


Thanks for your reply, you should now have a PM from me. If you need any more info or later logs seen as I've had both the issues again today please let me know 🙂
V
I have the same problem with my Huntsman Tournament Edition. Is there a firmware fix available for my keyboard as well?
Razer.Speedcr0ss
Userlevel 7
Hi marthofdoom! Do you have a support case number? Feel free it to me via PM so I can check its updates.

Hey MattF1! Are you using a system with AMD chipset and Razer Huntsman Mini? Please send me your computer Razer Synapse 3.0 logs via PM. Ensure to upload the files via Google Drive or to any online drive, then paste the link in your message.

Hey santivander! Which switch version does your keyboard use? Is it the linear optical switch? Please send me your Razer Huntsman Tournament Edition's serial number together with the computer's Synapse 3.0 logs and upload it via online drive just like the steps I mentioned above.
M
Anyone else come across an issue following updating the firmware where the fn keys are not registering the fn function when clicked? Eg the left arrow key when pressing fn inputs a j rather than moving left
M
Razer.Speedcr0ss
Hey everyone! Thanks for the feedback. For those who are still experiencing the issue, please send me a PM together with your computer's Razer Synapse 3.0 logs. Ensure to save the files via Google Drive or to any online drive and paste the shareable link in your message. Also, for those who are non-AMD system users, refrain from installing the firmware as it can brick your device.

I experienced unexpected behaviour with the new firmware. Previous issue was definitely gone, however I still experienced system lockup after some time. I have submitted most recent logs using synapse, and have unplugged keyboard and stopped synapse form running to test if it is indeed the keyboard that has caused it.
J
PaszZhitaa


/razer-huntsman-mini-taskbar-start-up-firmware-slow-fix-here.70991/
Razer.Speedcr0ss
Userlevel 7
Hey everyone! Thanks for the feedback. For those who are still experiencing the issue, please send me a PM together with your computer's Razer Synapse 3.0 logs. Ensure to save the files via Google Drive or to any online drive and paste the shareable link in your message. Also, for those who are non-AMD system users, refrain from installing the firmware as it can brick your device.
P
Yep getting occasional certain keys not registering on intel 8086k setup. The firmware change helped but it did not fix everything.

Its also not a mechanical issue with the keyboard because the keyboard can work fine when plugged into new systems for a while.
R
Razer.Speedcr0ss
Hey everyone! For those who have a computer with an AMD processor and experiencing lag/freezing while using the Razer Huntsman Mini, please update your keyboard's firmware by clicking the links below:

Feel free to update this thread or send me a PM should you still experience the issue.

Works for me too
C
ChillyRide
Guys need some feedback. Does anyone, during playing, expirience rare random key stuck? Im trying to reproduce it but its very rare, character moving in 1 direction, like Im pressing W key, pressing another button fix this.

Yeah i have similar issues, sometimes some keys just wont work.
ChillyRide
Userlevel 1
Guys need some feedback. Does anyone, during playing, expirience rare random key stuck? Im trying to reproduce it but its very rare, character moving in 1 direction, like Im pressing W key, pressing another button fix this.
T
Blackwidow V3 here with same issues

TR 3970x
Strix TRX40
Win10 latest build

Hope to get a fix soon
Razer.Speedcr0ss
Userlevel 7
That's noted, santivander! Please send me a PM as I need to get information from your keyboard, computer, and the Synapse logs.

Thanks for sharing Riskerino! Sorry to hear that the firmware didn't fix the issue for your setup. Please send me a PM too.
R
Sad update from my side. The keyboard worked flawless for 2 days with the new firmware 1.12 but has now again problems with e.g. the key P and G not being recognized at all or lagging behind.
I changed the USB port, reinstalled Synapse driver (could not reinstall the firmware though) checked for new Windows update - nothing worked. I unplugged the keyboard and tried it on my laptop. Worked perfectly there.
I plugged it back into my AMD PC and it worked fine for the first minute! Then the issues returned.
S
Razer.Speedcr0ss
Hey there! I'll share this with the team as they need to look at the Razer Huntsman Tournament Edition too. By the way, are you using a PC with an AMD processor with either B550 or X570 motherboard?

Hey everyone! Thanks for the feedback. I'll cascade this to the team. By the way, If you have a computer with an AMD processor and B550 or X570 motherboard, please check this thread/spreadsheet. Our devs added this in their investigation. If in case your system has this hardware, please contact AMD through this thread with the online service request form.

Hi. Ryzen system here but using b450 chipset, so not related to AMD recent issues. Also never had an issue before having this keyboard
Razer.Speedcr0ss
Userlevel 7
wizezjj
O my good!!! I am a really happy, I have this problem for months with amd cpu ( ryzen 3600xt ) but with my old pc I have zero problems ( intel )
Now I am fine, this fix the issue for me, thank you and thanks razer!!


Thanks for confirming! I'm glad that it help. Cheers.

Hi @polyKenyanCopperclub810. Please send me a PM as I need to get details from your computer so I can send it to our Support Team/devs.
W
O my good!!! I am a really happy, I have this problem for months with amd cpu ( ryzen 3600xt ) but with my old pc I have zero problems ( intel )
Now I am fine, this fix the issue for me, thank you and thanks razer!!
Razer.Speedcr0ss
Userlevel 7
santivander
Any news for us Tournament Edition users? I had to reboot my pc 3 times just now to get explorer to even RESPOND.


Hey there! I'll share this with the team as they need to look at the Razer Huntsman Tournament Edition too. By the way, are you using a PC with an AMD processor with either B550 or X570 motherboard?

Hey everyone! Thanks for the feedback. I'll cascade this to the team. By the way, If you have a computer with an AMD processor and B550 or X570 motherboard, please check this thread/spreadsheet. Our devs added this in their investigation. If in case your system has this hardware, please contact AMD through this thread with the online service request form.
S
Razer.Speedcr0ss
Hey everyone! For those who have a computer with an AMD processor and experiencing lag/freezing while using the Razer Huntsman Mini, please update your keyboard's firmware by clicking the links below:

Feel free to update this thread or send me a PM should you still experience the issue.

Any news for us Tournament Edition users? I had to reboot my pc 3 times just now to get explorer to even RESPOND.
O
oOjolaOo
It turns out i am not installing windows, since my pc crashed again while trying to install.

Im must say that i am amazed!! After seferal atempts of both trying to repair and reinstalling windows, and it was crashing no matter what. I just now got my pc up again after formatting my windows drive and installing from scratch. I am interested in what that firmware update are doing, i never seen something like this, and from a keyboard.
P
Razer.Speedcr0ss
Hey everyone! For those who have a computer with an AMD processor and experiencing lag/freezing while using the Razer Huntsman Mini, please update your keyboard's firmware by clicking the links below:

Feel free to update this thread or send me a PM should you still experience the issue.


Just to clarify the keyboard was giving my intel setup issues too but I haven't run into any after updating the keyboard firmware.
O
oOjolaOo
Well, that firmware update crashed my pc, bluescreen. Am now installing windows for the third time since i bought the huntsman mini a couple of months ago. There is no way i will connect it to my pc again. Will return and buy another kb, not interested in keeping my viper ultimate either.

It turns out i am not installing windows, since my pc crashed again while trying to install.
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