I just bought the huntsman mini which I totally love in terms of look and feel... but I'm returning it right away :(
This is the 2nd time I buy a razer product and have to return it, both times the product had so much potential and both times seems like "lack of test" is the reason the product is barely usable, a real pitty cause I truly love the look and feel.
Well, I go to the point. Got the keyboard yesterday and I wasn't able to use the "onboard" profiles, synapse lets me load them and all that but when I cycle trough them in the keyboard with synapse turned off they do not work (I always get the same "Spectrum cycling" lighning no mater what I loaded into the profile).
So I headed to the support page for the keyboard and found that there is firmware update, I though "Great! this might fix the issue"... After installing the driver the keyboard FN combos were messed and the windows taskbar unusable, the FN combos were fixed once I launched again synapse but the windows taskbar is broken for the span of 4 to 5 minutes every time I start windows (that is simply unbearable, I have to reinstall windows now but I cannot keep a keyboard that I know can cause that, not the keyboard itself, but the support attached to it).
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Dicehunter
You sign away any hope of a working product the moment you buy a Razer product.
Well, I ended up buying the Razer Blackshark V2 Pros at the same time as the keyboard so I'm definitely worried at this point. I feel kinda silly dropping over $300 on two peripherals and having issues with one of them right off the bat.
R3HVENGE
Oh man.......Here I thought there might be a glimmer of hope. 😜
You sign away any hope of a working product the moment you buy a Razer product.
Dicehunter
Well he tried to send me something yesterday but he failed to include a download link, I've messaged him 3 times to ask for it but he never replied back... so... yeah... XD
Oh man.......Here I thought there might be a glimmer of hope.
R3HVENGE
Please keep us posted on how it works and hopefully it's not the same one they sent me yesterday lol. Like you, this is the only keyboard I have issues with on this system. My HyperX Alloy Origins has no issues at all.
Well he tried to send me something yesterday but he failed to include a download link, I've messaged him 3 times to ask for it but he never replied back... so... yeah... XD
Dicehunter
I got a PM from one of the main forum Razer reps telling me he's going to supply me with an updated firmware that should fix the issue and yes it is only an issue with Ryzen CPU's and X570 motherboards but I have 4 other mechanical keyboards, Corsair K65 Lux, Razer X Chroma, Bluetooth Logitech and a custom built mechanical keyboard, None have any issues on my Ryzen machine, It's that damn stupid 1.01 firmware update that Razer released back in September that messed something up.
Please keep us posted on how it works and hopefully it's not the same one they sent me yesterday lol. Like you, this is the only keyboard I have issues with on this system. My HyperX Alloy Origins has no issues at all.
R3HVENGE
None of my HID devices show one as having something different than the other HID-Compliant Device. I did test the keyboard on my work laptop without Synapse 3 and which has an Intel CPU and it didn't have the issue. This now makes me wonder is it the Ryzen CPU or the x570 boards that are apart of the issue? Still don't understand why we are having to do the work for Razer here. I can tell you their support staff that I've been dealing with via my ticket do not seem very technical at all and keep asking the same stupid questions. I had one today who referred to exporer.exe crashing as a browser. My patience is wearing pretty thin at this point. If there weren't freezing issues with the Durgod Venus I would spend the extra $$$ and get that.
I got a PM from one of the main forum Razer reps telling me he's going to supply me with an updated firmware that should fix the issue and yes it is only an issue with Ryzen CPU's and X570 motherboards but I have 4 other mechanical keyboards, Corsair K65 Lux, Razer X Chroma, Bluetooth Logitech and a custom built mechanical keyboard, None have any issues on my Ryzen machine, It's that damn stupid 1.01 firmware update that Razer released back in September that messed something up.
PaszZhitaa
None of my HID devices show one as having something different than the other HID-Compliant Device. I did test the keyboard on my work laptop without Synapse 3 and which has an Intel CPU and it didn't have the issue. This now makes me wonder is it the Ryzen CPU or the x570 boards that are apart of the issue? Still don't understand why we are having to do the work for Razer here. I can tell you their support staff that I've been dealing with via my ticket do not seem very technical at all and keep asking the same stupid questions. I had one today who referred to exporer.exe crashing as a browser. My patience is wearing pretty thin at this point. If there weren't freezing issues with the Durgod Venus I would spend the extra $$$ and get that. I feel like the only other real option at this point is a Ducky, but it's hard to catch those in stock.
I'd rather not start disabling things in Device Manager, This may work temporarily but it needs a proper firmware fix.
work for me
bmac13666
Razer Huntsman Mini Windows lag + taskbar crash FIX - YouTube
Hi guys! this one fixed the issue for the laggy taskbar and slow startup.
ChillyRide
I can tell that there is no such issues on Windows Insider builds. Also on reddit AMD confirm that they have some USB issue with their chipsets and CPU. So probably Razer devs cant fix this due to problems from other vendors. Strange times. Also if people report this issue from the hole world its definitely must concern full Razer stuff. But 3+ month... Dont know what to think and expect.
I have 4 other keyboards, Razer Blackwidow X Chroma, Corsair K65 LUX, Logitech Bluetooth and a custom built Mech keyboard with USBC, ALL work perfectly and do not cause slow boot, Explorer crash etc... it's the Huntsman 1.01 firmware update in September that messed something up.
Razer Huntsman Mini Windows lag + taskbar crash FIX - YouTube
Hi guys! this one fixed the issue for the laggy taskbar and slow startup.
Hi guys! this one fixed the issue for the laggy taskbar and slow startup.
Userlevel 1
MkyAs
Disagree. I used to work in support. It’s pretty easy to get a team (even working remotely) across new issues that are occurring especially after they have been occurring consistently for a couple of months. Their level 1 support involves copy pasting from a list of options, nothing more. Honestly their level 1 support is probably a bot that has the most basic NLP and isn’t really fit for purpose.
Also I’m getting the vibe that this issue will not be fixed at all. They seem to be hoping that we all shut up about the issue as we are not the majority of their customer base. Aside from this it seems like this keyboard has a lot of other issues (e.g keys becoming unresponsive, FN functionality not working properly, lighting issues).
I think it’s just a dud product and we all just got stuck with the worst issue this keyboard has.
I can tell that there is no such issues on Windows Insider builds. Also on reddit AMD confirm that they have some USB issue with their chipsets and CPU. So probably Razer devs cant fix this due to problems from other vendors. Strange times. Also if people report this issue from the hole world its definitely must concern full Razer stuff. But 3+ month... Dont know what to think and expect.
Dicehunter
Their departments from my own experience seem to not be connected properly, Plus we are in a pandemic so we gotta give em some slack.
Disagree. I used to work in support. It’s pretty easy to get a team (even working remotely) across new issues that are occurring especially after they have been occurring consistently for a couple of months. Their level 1 support involves copy pasting from a list of options, nothing more. Honestly their level 1 support is probably a bot that has the most basic NLP and isn’t really fit for purpose.
Also I’m getting the vibe that this issue will not be fixed at all. They seem to be hoping that we all shut up about the issue as we are not the majority of their customer base. Aside from this it seems like this keyboard has a lot of other issues (e.g keys becoming unresponsive, FN functionality not working properly, lighting issues).
I think it’s just a dud product and we all just got stuck with the worst issue this keyboard has.
ChillyRide
Such a weird company management. All normal IT companies every morning got meatings and everybody know all company problems, what they should do, how and when to solve them and what to say for customers. Yet Razer cant get to it. Cant manage to speak dev team with support team. Its like dev team is on outsource (third party company, not Razer employees) solve issues only when Razer say them to do it and pay. Stupidly weird!
Their departments from my own experience seem to not be connected properly, Plus we are in a pandemic so we gotta give em some slack.
Userlevel 1
Dicehunter
As I was asked by a Razer rep on here to make a ticket, As well as them knowing exactly what the issue is, Buggy keyboard firmware, I got a reply today AFTER I plainly said in the ticket that this is a keyboard firmware issue that Razer are aware of but I was asked to also submit a ticket, Customer services said I should "reinstall synapse".
Seriously Razer your customer service have the IQ of shrimp, They don't even read customers tickets properly and then they reply with the same old copy/paste script "reinstall synapse" as well as my personal favourite "try a different usb port" :rolleyes:
Such a weird company management. All normal IT companies every morning got meatings and everybody know all company problems, what they should do, how and when to solve them and what to say for customers. Yet Razer cant get to it. Cant manage to speak dev team with support team. Its like dev team is on outsource (third party company, not Razer employees) solve issues only when Razer say them to do it and pay. Stupidly weird!
As I was asked by a Razer rep on here to make a ticket, As well as them knowing exactly what the issue is, Buggy keyboard firmware, I got a reply today AFTER I plainly said in the ticket that this is a keyboard firmware issue that Razer are aware of but I was asked to also submit a ticket, Customer services said I should "reinstall synapse".
Seriously Razer your customer service have the IQ of shrimp, They don't even read customers tickets properly and then they reply with the same old copy/paste script "reinstall synapse" as well as my personal favourite "try a different usb port" :rolleyes:
Seriously Razer your customer service have the IQ of shrimp, They don't even read customers tickets properly and then they reply with the same old copy/paste script "reinstall synapse" as well as my personal favourite "try a different usb port" :rolleyes:
R3HVENGE
Well looks like I inadvertently joined this exclusive club. Just purchased the huntsman mini on Saturday to now have explorer crash on me. I love this keyboard and really don't want to return it, but I also don't want to be stuck with a broken product. I've got 14 days I believe with BestBuy.
Sadly I'm passed the return period or it would've gone back as I waited too long to use it as I was busy with work.
Razer need to make a statement about this ASAP, Publicly.
Well looks like I inadvertently joined this exclusive club. Just purchased the huntsman mini on Saturday to now have explorer crash on me. I love this keyboard and really don't want to return it, but I also don't want to be stuck with a broken product. I've got 14 days I believe with BestBuy.
If it is frustrating all the time they have taken to solve, being such an expensive keyboard also, I have had many razer products, 2 laptops, 2 keyboards, this is the third, 2 mice, and the first time something like this happens to me
Userlevel 1
urbanSpaceCadetflow257
Lol man it impresses me that you are still trying. Just return it and buy another keyboard.
Agree, but I like it very much and my pc turned on 24/7 , mostly.
Was on insider build for 1 week. Last update broke completely Windows. Cant reboot pc and turn off power 
So switched back to stable. My razer devices on sale right now. Probably will switch to Asus.
ChillyRide
4 hubs, non worked!
Lol man it impresses me that you are still trying. Just return it and buy another keyboard.
Userlevel 1
pbackx
For me it worked. So what I did: remove all Razer related software from my computer and connect the keyboard via some form of USB hub (the hub in my monitor works for me, but I'm guessing any hub should be fine)
The trouble now is that my keyboard tends to go into some kind of error mode from time to time (the keys light up red when I press the FN key). This happens especially on Linux and the only way to get it out of it is to boot into Windows and reapply the the config via Synapse.
4 hubs, non worked!
ChillyRide
Doesnt solved for me.
For me it worked. So what I did: remove all Razer related software from my computer and connect the keyboard via some form of USB hub (the hub in my monitor works for me, but I'm guessing any hub should be fine)
The trouble now is that my keyboard tends to go into some kind of error mode from time to time (the keys light up red when I press the FN key). This happens especially on Linux and the only way to get it out of it is to boot into Windows and reapply the the config via Synapse.
guys please do me a favor and return the keyboard i did it and got my money back also no point waiting it's been like that for a few months save yourselves from the frustration of this crap keyboard
p.s i am never buying anything from razer again in my life - ordered a different keyboard that works well for more than half the price cheaper (60%)
p.s i am never buying anything from razer again in my life - ordered a different keyboard that works well for more than half the price cheaper (60%)
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