I just bought the huntsman mini which I totally love in terms of look and feel... but I'm returning it right away :(
This is the 2nd time I buy a razer product and have to return it, both times the product had so much potential and both times seems like "lack of test" is the reason the product is barely usable, a real pitty cause I truly love the look and feel.
Well, I go to the point. Got the keyboard yesterday and I wasn't able to use the "onboard" profiles, synapse lets me load them and all that but when I cycle trough them in the keyboard with synapse turned off they do not work (I always get the same "Spectrum cycling" lighning no mater what I loaded into the profile).
So I headed to the support page for the keyboard and found that there is firmware update, I though "Great! this might fix the issue"... After installing the driver the keyboard FN combos were messed and the windows taskbar unusable, the FN combos were fixed once I launched again synapse but the windows taskbar is broken for the span of 4 to 5 minutes every time I start windows (that is simply unbearable, I have to reinstall windows now but I cannot keep a keyboard that I know can cause that, not the keyboard itself, but the support attached to it).
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ak5hat
they have released V2 of huntsman keyboards. does anyone know if this problem is fixed in that or not
Yha I want to know too. I messed my pc with the v1 series.
they have released V2 of huntsman keyboards. does anyone know if this problem is fixed in that or not
arsenic13
Has this been resolved for Intel users? I have the same explorer freezes but am using an i7 7700k. It's been months since I've had Synapse installed and am curious if it's safe yet.
No solution yet for either Amd or Intel. I suppose this will only be fixed with a keyboard firmware update but it's been months (nearing a year now) since this bug was posted on the forums and here we are still waiting for even some official acknowledgment from Razer that they are even aware of the problem and working on resolving it (and no, some random support representative telling you they are on top of it doesn't really count as they are usually the last ones to know).
It's been really disappointing yet not at all surprising to see Razer ignoring this problem, most companies only care about selling their stuff to you and not supporting their own customers.
I'm having the same type of issue but I don't have a Razer keyboard. I did however just buy a Razer Naga Pro and and the mouse dock. I don't think the Naga Pro is the issue and I think it could be the dock. I'm troubleshooting at the moment to make sure.
I have the exact same issues, long windows log in and hanging / non working taskbar with my Hunstman TE plugged in. I run a 3900x with a Asus B450-i Mobo.
I cannot believe this issue has still not been fixed and no firmware update for the TE yet, shocking support. I thought long and hard about sticking with razer after I had 2 deathadder mice develop double click faults, and now this. I will not be buying or recommending Razer again.
I cannot believe this issue has still not been fixed and no firmware update for the TE yet, shocking support. I thought long and hard about sticking with razer after I had 2 deathadder mice develop double click faults, and now this. I will not be buying or recommending Razer again.
Has this been resolved for Intel users? I have the same explorer freezes but am using an i7 7700k. It's been months since I've had Synapse installed and am curious if it's safe yet.
Userlevel 7
+1
Razer.Speedcr0ss
Hey there! I'll share this with the team as they need to look at the Razer Huntsman Tournament Edition too. By the way, are you using a PC with an AMD processor with either B550 or X570 motherboard?
Hey everyone! Thanks for the feedback. I'll cascade this to the team. By the way, If you have a computer with an AMD processor and B550 or X570 motherboard, please check this thread/spreadsheet. Our devs added this in their investigation. If in case your system has this hardware, please contact AMD through this thread with the online service request form.
@Razer.Speedcr0ss I'm on the same boat, having issues with Windows 10 explorer.exe crashing.
I'm on AMD platform (Ryzen 5 3500X, but B450m chipset: MSI B450m Mortar MAX motherboard, with newest available BIOS update). I'm using Razer BlackWidow V3 keyboard.
As far as I know these 3 keyboard are causing the issue: Razer BlackWidow V3, Razer Huntsman Tournament Edition, Razer Huntsman Mini.
I've already submitted a case to Razer Support, but it'll be good if the case could be "connected" with other AMD user cases, that are using one of the 3 mentioned keyboards.
Dicehunter
That was more of a band aid to the issue rather than a proper fix as many, Including myself, Intermittently still have the issue even after updating the firmware.
I second this. I have huntsman mini, and I use it with Ryzen 4800H laptop. Ever since Microsoft automatically updated Razer HIDClass driver, keyboard became slow and feels like there is ghosting when moving around using WASD keys.
BuryTheDead
Just a heads up to any other Users having the same issues as what others and myself had with the Huntsman Mini Keyboard.
Razer have uploaded Firmware for the Keyboard which would only affect Users with AMD Processors in their PC's.
https://mysupport.razer.com/app/answers/detail/a_id/4298/~/razer-huntsman-mini-firmware-updater-|-rz03-03390
Hope this helps if anyone else has experienced this issue. Someone probably has put this up already but just putting it out again so people can find it more easily through this thread.
BuryTheDead / James
That was more of a band aid to the issue rather than a proper fix as many, Including myself, Intermittently still have the issue even after updating the firmware.
Just a heads up to any other Users having the same issues as what others and myself had with the Huntsman Mini Keyboard.
Razer have uploaded Firmware for the Keyboard which would only affect Users with AMD Processors in their PC's.
https://mysupport.razer.com/app/answers/detail/a_id/4298/~/razer-huntsman-mini-firmware-updater-%7C-rz03-03390
Hope this helps if anyone else has experienced this issue. Someone probably has put this up already but just putting it out again so people can find it more easily through this thread.
BuryTheDead / James
Razer have uploaded Firmware for the Keyboard which would only affect Users with AMD Processors in their PC's.
https://mysupport.razer.com/app/answers/detail/a_id/4298/~/razer-huntsman-mini-firmware-updater-%7C-rz03-03390
Hope this helps if anyone else has experienced this issue. Someone probably has put this up already but just putting it out again so people can find it more easily through this thread.
BuryTheDead / James
Well for whatever reason this issue seems to have returned. I shutdown my rig, Plug my Corsair K65 Mini in, Boot up and no issue at all, If I have the Huntsman Mini plugged in upon windows booting it gives me issues.
This type of issue shouldn't exist, If Corsair, Glorious, Ducky and Asus aren't having this issue with their 60% keyboards then there's obviously something broken on the firmware side of things with the Huntsman Mini.
This type of issue shouldn't exist, If Corsair, Glorious, Ducky and Asus aren't having this issue with their 60% keyboards then there's obviously something broken on the firmware side of things with the Huntsman Mini.
LucasWalker007
Support responses that I also received on this topic and still no ETA for its resolution :frown_::
- End of july : "our team is aware of this issue and they are still working on the solution to this problem. However, we don't have any ETA yet for the solution"
- Yesterday : "we had this forwarded to our Development Team, and they are aware of the said concern, but due to the complexity and the work that needs to be done, we are unable to provide an estimate of when you can expect a fix."
At least it seems like they know what's wrong now, I hope. Glad to see they're sending similar communication to others. Shows that it's officially on the radar on their support side.
Support responses that I also received on this topic and still no ETA for its resolution :frown_::
- End of july : "our team is aware of this issue and they are still working on the solution to this problem. However, we don't have any ETA yet for the solution"
- Yesterday : "we had this forwarded to our Development Team, and they are aware of the said concern, but due to the complexity and the work that needs to be done, we are unable to provide an estimate of when you can expect a fix."
plagueseason
Perhaps some light at the end of the tunnel for Huntsman TE owners. Got a reply from support today that read a bit different than the usual responses so far:
"We wanted to let you know that we have managed to identify the cause of the issue that you have reported. Due to the complexity and the work that needs to be done, we are unable to provide an estimate of when you can expect a fix. However, once a fix has been identified, this will be released in a future software update."
Perhaps some light at the end of the tunnel for Huntsman TE owners. Got a reply from support today that read a bit different than the usual responses so far:
"We wanted to let you know that we have managed to identify the cause of the issue that you have reported. Due to the complexity and the work that needs to be done, we are unable to provide an estimate of when you can expect a fix. However, once a fix has been identified, this will be released in a future software update."
"We wanted to let you know that we have managed to identify the cause of the issue that you have reported. Due to the complexity and the work that needs to be done, we are unable to provide an estimate of when you can expect a fix. However, once a fix has been identified, this will be released in a future software update."
Came across this thread when i was looking for some answers regarding my issue - Windows 10 taskbar freezing after logging in.
In my case, i'm able to replicate this problem with a Ornata V2 Keyboard, a keyboard model that doesn't seem to be mentioned in this thread! Looked for some updates regarding it's firmware but they are inexistent...!
MSI MAG X570 Tomahawk WiFi with an AMD Ryzen 5600x - latest chipset driver's and windows update.
In my case, i'm able to replicate this problem with a Ornata V2 Keyboard, a keyboard model that doesn't seem to be mentioned in this thread! Looked for some updates regarding it's firmware but they are inexistent...!
MSI MAG X570 Tomahawk WiFi with an AMD Ryzen 5600x - latest chipset driver's and windows update.
They are asking me to cut the cord and peel off the label at the back of the keyboard in order to issue me a replacement. they have denied the problem exists and have refused to replace it with any other model or even huntsman elite. i really cant believe this. they are really in for a class action lawsuit if this continues on.
Came to this forum for the first time to see if anyone else had this issue (windows and taskbar freezing up after random amounts of time) and if it was safe to re-download Synapse... I guess not.
I didn't know Razer was at fault a few months back, so I did a fresh Windows install (for no reason). But since I found out it was causing the Windows freezes, I uninstalled Synapse and things have been normal.
I don't know which product might be the culprit when interacting with Synapse, but I own the following:
Razer Huntsman Elite
Goliath Mousepad (which would disconnect quite often when I had Synapse installed)
and the Basilisk Ultimate
I didn't know Razer was at fault a few months back, so I did a fresh Windows install (for no reason). But since I found out it was causing the Windows freezes, I uninstalled Synapse and things have been normal.
I don't know which product might be the culprit when interacting with Synapse, but I own the following:
Razer Huntsman Elite
Goliath Mousepad (which would disconnect quite often when I had Synapse installed)
and the Basilisk Ultimate
If any of you did replacements as a step to troubleshoot this, make sure they didn't close your ticket after the replacement process was complete. This happened to me, despite me telling them the issue was still present, and I needed to open another ticket. Hold them accountable and make sure this issue gets tracked.
ak5hat
its happening with blackwidow as well! i thought of getting that instead of huntsman :slightly_sad: is there any razer keyboard which does not have this problem?
Seems like anything that was made in 2018 or earlier do not exhibit the issue - so their V2 line of products, or the Huntsman Elite.
Redbeardtpirate
this. it has been months and the blackwidow v3 is still doing it with the x570 chipset. no firmware update.
its happening with blackwidow as well! i thought of getting that instead of huntsman
is there any razer keyboard which does not have this problem?
Asked for a refund. I can't use my 200 dollars product. I will keep you guys updated.
aranth
I've never contacted Razer, it's on them to fix the bug with a firmware/synapse update. I'm not in the mood to get an automated response and a few useless followup responses asking me to check drivers or my usb ports, that would be a complete waste of time.
this. it has been months and the blackwidow v3 is still doing it with the x570 chipset. no firmware update.
ak5hat
when you reached out to them what did they say?
I've never contacted Razer, it's on them to fix the bug with a firmware/synapse update. I'm not in the mood to get an automated response and a few useless followup responses asking me to check drivers or my usb ports, that would be a complete waste of time.
ak5hat
thanks a lot man, are you sure this dosnt happen on elite? have you received your keyboard? did you have to send the faulty one back?
did you have to pay the difference in price?
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