Huntsman mini broke my windows | Razer Insider

Huntsman mini broke my windows

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M
The loading between having the Huntsman mini plugged in and having it out is night and day guys, i literally have to wait 30mins, sometimes more, for the loading ring to go away on my taskbar. While having it out, my windows load up within seconds, like literally 5 to10 secs. Fixed it up, i've send my pc away 3 times to get a check regarding this issue before i found the source of the problem which is the keyboard.
ChillyRide
Userlevel 1
Its shame they refuse to admit facts that on AMD platforms this keyboard cause such issues. It is a fact RAZER! It exist for 2+ month. Call your devs, colab with AMD and Microsoft to investigate wtf is this. 2 month. Its ridiculous and absurd.
U
I just received the first non-template answer from Razer, where they also admit that they know about this for a while.

ChillyRide
Userlevel 1
urbanSpaceCadetflow257
I just received the first non-template answer from Razer, where they also admit that they know about this for a while.



Finally some man who give some info. Lets hope they can fix it.
U
A
I am having the same issue. Sadly, the lack of support is something you see everywhere in the tech world.
J
urbanSpaceCadetflow257
I just received the first non-template answer from Razer, where they also admit that they know about this for a while.



Don't hold your breath. I thought the same thing, until a different support person then replied asking me to perform the same basic troubleshooting as every other consultant before them.
Razer.Speedcr0ss
Userlevel 7
Hey everyone. I've forwarded your feedback to the team. They wanted to ensure that everything has been done as our devs are working on the issue. Thanks for your understanding and patience.
rodrigofernety
jsan3051
all they ask is for logs, and they havent been able to fix this for about a month already....

2 months already
rodrigofernety
so, what's the problem... i didn't imagine this problem can cause a total windows messed up... i've experienced this in my life lmao. So, what's it's causing this i thought it was a bad pc upgrade from my part but never from razer. I don't have another keyboard to solve this problem. The problem is named AppHangB1 explorer.exe not responing is in the control panel. PLEASE WE NEED A FIRMWARE UPDATE ASAP
I
I'm having the same problem. Razer should give us at least the old firmware for a temporary fix.
R
I have the same issue, posting to watch the thread.
rodrigofernety
IsidroP
I'm having the same problem. Razer should give us at least the old firmware for a temporary fix.

wow a lot of people had it then thought it was a few cases
I
rodrigofernety
wow a lot of people had it then thought it was a few cases

In reddit there a lot of posts, even in r/windows10
rodrigofernety
IsidroP
In reddit there a lot of posts, even in r/windows10

i dont want a hmini never again , i literally reset my pc like a lot of times... i just bought a bwv3 instaed
ChillyRide
Userlevel 1
Interesting fact. There is no such issue on Insider Preview Windows build. But its very unstable. Last night cheked.
I
ChillyRide
Interesting fact. There is no such issue on Insider Preview Windows build. But its very unstable. Last night cheked.

Unstable in which way?
X
Maybe its because they have the shit synapse software hard baked into the keyboard so everytime the keyboard boots from cold and tries to install synapse its just causing multiple errors.

Tbh it should not have this hard baked into the keyboard anyway as you dont need it to operate 99% of the keyboards functions.

RAZOR TAKE THIS CRAP OUT!!
ChillyRide
Userlevel 1
IsidroP
Unstable in which way?

ctrl+alt+del not working always, some Radeon Software ui bugs when strating any game for 1-10sec. New but weird window animation. New OC behavior with GPU. Cant reach old OC profile, may be new AMD Gpu drivers cause this. And official bug list:
Known issues

  • Miracast users may experience very low frame rates in this build.
  • We’re looking into reports of the update process hanging for extended periods of time when attempting to install a new build.
  • We’re investigating an issue impacting the reliability of Start and other modern apps, which started in the previous flight. If you are impacted, you may experience the Start menu layout resetting.
  • Live previews for pinned sites aren’t enabled for all Insiders yet, so you may see a grey window when hovering over the thumbnail in the taskbar. We’re continuing to work on polishing this experience.
  • We’re working on enabling the new taskbar experience for existing pinned sites. In the meantime, you can unpin the site from the taskbar, remove it from the edge://apps page, and then re-pin the site.
  • [News and interests] Sometimes the news and interests flyout cannot be dismissed with pen.
  • [News and interests] News and interests uses more taskbar space on the left than expected.
  • [News and interests] The taskbar button can show stale information each time the user signs into their Windows session.
  • [News and interests] The news and interests flyout shows content in a single column before quickly switching to double column.
  • [News and interests] Text in taskbar button can look pixelated in high resolution screens.
  • [News and interests] Attempting to share content dismisses the flyout.
  • [News and interests] In certain situations, the flyout may not dismiss until the taskbar button is clicked or the hover effect may appear stuck.
  • [ARM64] Insiders who installed the preview version of the Qualcomm Adreno graphics driver on the Surface Pro X may experience reduced brightness of the display. This will be addressed in a future update.
  • [ADDED 2/1] Some Insiders have reported that their PC experiences PC an IRQL_NOT_LESS_OR_EQUAL bugcheck when attempting to upgrade to Build 21301. We are working on a fix and will let you know when it’s included in an upcoming flight.
I
Well, lets hope at least windows fix those problems.
Someone with the issue ticket has any news?
A
IsidroP
Well, lets hope at least windows fix those problems.
Someone with the issue ticket has any news?

Sadly, no. Thats the last e mail I got from them:
"We would like you to know that as of January 28, 2021, there is still no update on your case. Rest assured we will update you as soon as we already receive feedback on your case from the appropriate department. We will try to update your request from time to time. Thank you for your patience."
And they didnt update my request. I dont know how its taking them so long to fix this issue. Im starting to lose my patience.
J
Asthman
Sadly, no. Thats the last e mail I got from them:
"We would like you to know that as of January 28, 2021, there is still no update on your case. Rest assured we will update you as soon as we already receive feedback on your case from the appropriate department. We will try to update your request from time to time. Thank you for your patience."
And they didnt update my request. I dont know how its taking them so long to fix this issue. Im starting to lose my patience.

this is getting ridiculous.... are they even trying to fix it??
A
I think so, but there is no ETA like they said and they know about this issue for couple of months so I think they are taking their time XD Maybe in 2022 we will got a fix ;P
ChillyRide
Userlevel 1
Here is my case answer:

Greetings! This is Rich again from Razer Escalation Team.

Thank you for your patiently waiting. What I have in had now is a quick fixed only not the real fixed. This was though the effort of my colleague and the team, we find a temporary solution that might help to solve for the meantime until our internal team will provide a fix via software update.

We found out that if you uninstall an specific update on your Windows (4598242) the issue of freezes and lagging of the task bar will be fix.

Let us know if this step help you with your issue.

But its old update and I cant install it manually. 😑 No one deleted this.
I
Asthman
I think so, but there is no ETA like they said and they know about this issue for couple of months so I think they are taking their time XD Maybe in 2022 we will got a fix ;P

Well, they might know about this months ago but they were isolated cases and didnt pay much attention. They escalated the case recently so we have to count from the escalation date i think
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