Kraken Tournament Edition with USB broken with latest Razer Synapse 3

Discussion in 'Razer Support' started by wired00, Oct 19, 2018.

Thread Status:
Not open for further replies.
  1. lizart95

    lizart95 New Member

    The update from today 17.12 fixed most of the crackles i personaly can torelate it for now except but it still need work to be 100% correctly working.
     
  2. S7ORM3X

    S7ORM3X New Member

    mine still the same when theres a high sound like when somebody joins your dicord channel or leaves it starts cutting audio then you wait soem minutes and it goes but sometimes its get worse
     
  3. lizart95

    lizart95 New Member

    Switch the default playback audio device to Kraken TE Chat the knob on the spartial audio hold down until i bees one time and a few secs wil beep again.And you will use them mostly fine.Well it will be withould the thx spartial audio and the sound will be flat but you can get used yo it.That what we can do for now except waiting for a fix.I have open comunication with Razer staff will see what is what.
     
    S7ORM3X likes this.
  4. lizart95

    lizart95 New Member

    This was send to me by razer support
    With the information that you have provided, and after carefully attempting to reproduce your issue, our Development Team identified that the behavior of your software is caused by external factors outside of our team’s means. This means that there may be third party software installed that is affecting your Razer Software to behave this way.

    It's basically unserious.We here running different software but having the same problem.Synapse 3 shoudn't be affected by any other software.The only thing that may affect it is the default sound card drivers and the nvidia drivers.I can't uninstall them...
     
  5. S7ORM3X

    S7ORM3X New Member

    you know what i did? i reinstall all the Razer software did a clean install and it works now sometimes starts again but stops after like 5 secs so i guess it worked
     
  6. lizart95

    lizart95 New Member

    I will try it

    It's the same no change at all.The problem is mechanical sounds like train moving it crackles then.Can you tell me what programs you have running at the backround.Im thinking the stock audio drivers mess up the things
     
    Last edited: Jan 6, 2019
  7. S7ORM3X

    S7ORM3X New Member

    im running nvidia drivers with with the whole razer synapse 3 keyboard and mouse with steam and discord so i, but this happens too when im listening to music in chrome while playing. As i said before i reinstall the synapse drivers and the problem got lesser than used to be but still the issue
     
    lizart95 likes this.
  8. S7ORM3X

    S7ORM3X New Member

    funny thing is that only happens when the THX thing is on
     
    itsmeemilee and lizart95 like this.
  9. lizart95

    lizart95 New Member

    It's the same issue with me
     
  10. itsmeemilee

    itsmeemilee New Member

    Is there any resolution to this? I just bought mine a couple of weeks ago and first of all had massive sound card issues (on a brand new laptop AMD Ryzen) and had to rebuild the thing and selectively install audio drivers. However I still have this issue when using the USB soundcard - it's not as bad as it was before, and not as bad as it is in the video on this thread - but it's enough static to be annoying. Especially when I wanted to use these for mixing music too - the entire reason I went for these was for the high quality sound with adjustable EQ. Except, I can't adjust frequencies to get a flat EQ without Synapse, and with Synapse, all I can hear is artifacts :slightly_sad:

    Is it even worth logging with Razer? If they are just going to tell me it's "3rd party apps"... I'm really considering returning these now. Which sucks big fat ones because I heart them visually so much and know that I can get good sound out of them without synapse, I am fully keen for this concept :slightly_sad:
     
  11. lizart95

    lizart95 New Member

    For now no.They tell me too its 3 party apps the problem.Disable the THX spartial audio fixes the static to some degree.With one update they make it worse with other it's fixed the next one brake it....They will figure it out eventually.For now you can switch to TE-Chat for the main audio source there are no isues with it but the sound is flat .
     
  12. itsmeemilee

    itsmeemilee New Member

    Thanks for confirming, the Chat channel works on mine, however the volume is super low and I’ve found no way yet to fix it, so that’s not a workable option for me either. I has the buyers remorse lol
     
  13. bladepoint

    bladepoint New Member

    I've got the same problem, with the Chat working fine, but harsh buzzing on the Game channel. I just went through the whole RMA process, and the brand new headset has the same issue as the old one, so it has to be a software issue. Plugging the headset into a PC without Synapse, and both channels work just fine.
     
    lizart95 and itsmeemilee like this.
  14. lizart95

    lizart95 New Member

    turn the knob on the thx controller all the way down and turn the volume up.
     
  15. itsmeemilee

    itsmeemilee New Member

    Now that I’ve had a proper listen, chat channel has this same fuzz too. I’ll just put the USB card back in the draw again lol
     
  16. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi guys! Can you PM me the serial number of your Kraken TEs as well as the firmware version of your Kraken TE? I'll assist you from there.
     
    itsmeemilee likes this.
Thread Status:
Not open for further replies.
Sign In with Razer ID >


Don't have a Razer ID yet?
Get Razer ID >