Kraken V3 PRO Charging issue

Discussion in 'Audio' started by rmazzaro, Dec 31, 2021.

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  1. Blase65

    Blase65 New Member

    Here the same. The first device didn't want to charge, had a scratching noise with the hypersense and below 70% volume the speakers were different loud. Bought at the end of December 2021. Write to support for 1 month, then get a replacement device. There was no scratching on the goods, but the other two problems are still there. Now I'm currently writing to support again for a month (the same boring questions) to then get a third device. Razer does not want a reverse transaction. I've actually already given up, but if those are the rules of the game at razer, then I'll still play along. maybe the third device is as advertised. xD
     
  2. Dino89

    Dino89 New Member

    This is strange, after first replacement i told them directly and pointed out this is previous ticket and if you cannot ensure it will work i want refund as it endagers my surroundings. And hell no im gonna risk fire at rented flat which i dont even own. And they accepted.
     
  3. Blase65

    Blase65 New Member

    mhh. Maybe you showed more assertiveness than I did? Or it's because I'm not a native English speaker and the German support only works with google translator. Anyway, I will looking at device number 3 (support is pretty sure it's perfect this time) and if not I'll file a case with paypal. To let them decide if the contract is fullfilled or not. I mean other mothers have beautiful daughters too. :)
    I just find it stupid that there is only one answer per day. It delays everything so infinitely. The support should really work faster. I haven't had a working headset for 2 months
     
    Last edited: Mar 2, 2022
  4. Dino89

    Dino89 New Member

    yep even though you reply like 5 minutes after you still need to wait like day or two for response, this is unacceptable. I just played to their sense of logic, atleast as much as i can cause some of the customer support guys are close to zero in terms of inteligence. And used online support alot, meaning that my original ticket had like 4-5 smaller ones based on their online support, its always faster. And im not native english speaker as well... :D Hard time in eu razer support
     
    Blase65 likes this.
  5. KidDaGoat

    KidDaGoat New Member

    I just got my headset yesterday on 3/9/2021. I have already had to call Razer support because the headset will not work when Synapse is running. As others have said, the charging never seems to ever reach full, and the light goes out on its own at random times, so I have unplugged and plugged it back in to resume charging based on the lights. The software toggles do not do anything at all, and Synapse will freeze with a prompt that says an error has occurred. Shortly after freezing, the battery icon in Synapse for the headset goes red and doesn't change.

    When I close Synapse, the headset works flawlessly. I was able to be on discord for about 6 hours last night without issue. The haptic button works as it should as do the other features of the headset. As others have mentioned, I feel this is a software issue and not a hardware one.
     
  6. Dino89

    Dino89 New Member

    as a workaround to audio output you can disable THX within synapse, that should help. This software should only unlock the feature anyway to this toggle will only mess things up. It's enough to activate it and set things up, then deactivate and you are good. Charging and other stuff are not fixed and will not be any time soon as i came to know from the ticket in my case where after loads of lies from customer support i came to know based on dev team they did not even touch it yet. So i am waiting again, wonder how long till i say fk it.
     
  7. KidDaGoat

    KidDaGoat New Member

    Yeah I am just going to return this to Amazon. Not going to mess with it. Tried to "clean" install Synapse and drivers and still only the headset is having issues.
     
  8. Blase65

    Blase65 New Member

    To keep you updated: I received the third device and surprise, all the problems are also present with this device. This time I didn't ask the support for help, but for a refund. Either they see that the entire series is defective and they cannot fulfill my purchase contract, or I open a case with Paypal. It's a real shame, because I like the sound of the device very much. PS. I think this continuous charging of the battery is dangerous - I'm now afraid that the device could catch fire. I pointed out to razer that they should think about a recall.
    ok friends, that's it from me. I'll take a look at corsair and co.
     
  9. Dino89

    Dino89 New Member

    Yeah it will not be fixed any time soon as i understood from my repetitive case about fix updates for this device. I like the sound as well, and same as you i think its a shame for Razer, i stick to my Nari Ultimate so far, until they fix this.
     
  10. Blase65

    Blase65 New Member

    How good is the hypersense of the nari ultimate? Similar as the kraken v3?
     
  11. Dino89

    Dino89 New Member

    Its not bad, and next to krakens its a bit more hard and strong. Krakens and its hypersense is more smooth and soft which in my opinion is better. Also mic build is better as it is detachable which Nari lacks alot, and hypersense vibrations are interfering with it due to shaking mic in headset "hole". To overcome this i had to kinda modify it with sensitivity and i filled up the hole with some soft squishy material which is catching the vibes.
     
    Blase65 likes this.
  12. shadowrage

    shadowrage New Member

    Hello all,
    Experiencing similar issues here:

    1) It's not clear when it's fully charged since there no % indicator. How should the led be? from blinking to green still? Or simply turning off?;
    2) I noticed that after some minutes you re-plug it, then it stops blinking and it turns off? Is that 100% charge?
    3) WIRELESS MODE ONLY: Some sound balancing problem on the headset between 80% and 40% volume wheel -> It doesn't happen when connected via 3.5 mm cable!

    Are you also experiencing the same? Can you explain what's the normal charging led behavior on 1) & 2) ?
    Thanks
     
    mini2109 likes this.
  13. shadowrage

    shadowrage New Member

    Hello, sorry for rebouncing my own reply, just spoken with Razer chat support, I got this feedback

    1) & 2) When charging from low charge, led is blinking yellow -> It should switch to blinking green when it's fully charged. After some minutes of blinking green -> led turns off (fully charged);
    Additional info: you can use the headset via analog 3.5 mm cable while charging it via USB cable (keeping the headset wireless connection OFF)
     
  14. Dino89

    Dino89 New Member

    Again, support lies :D ... it does not matter at which level you are charging.... its always blinking yellow. Actually i never changes to green, only it changes interval of blinking so it appears of being switched off but it is not. My last update from support was they have FW update which fixes charging issue to being ready by mid May.... apparently not happened ...
     
    shadowrage likes this.
  15. shadowrage

    shadowrage New Member

    Hello! Thanks for your reply. Actually on my Krakens it starts charging with blinking white (probably Razer assumes it's yellow :D ) then later it switches to blinking green. Then it stops blinking an it shuts off. Let's wait for the Firmware upgrade anyhow :D
     
  16. RomzTM

    RomzTM New Member

    I bought these headphones last month and all of the above listed problems have happened to me. I am very disappointed with the terrible quality for such a lot of money. I think this is the last time I buy any product from razer
     
  17. Dino89

    Dino89 New Member

    https://mysupport.razer.com/app/answers/detail/a_id/6091 there is finally new firmware
     
    FiszPL likes this.
  18. Zkrftr3

    Zkrftr3 New Member

    I am having the same problem I have charged it for 2 days/nights it won't connect and it shows the battery is dead on synapse
     
  19. Zkrftr3

    Zkrftr3 New Member

    the firmware update worked for me
     
    FiszPL likes this.
  20. Giusepetor

    Giusepetor New Member

    I keep having the same problem. Even after updating the firmware. :slightly_sad:
     
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