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PSA: Razer Phone & The Razer Kishi (Update 26/06)

Discussion in 'Mobile' started by Rox598, Jun 9, 2020.

  1. Rox598

    Rox598 Keyblade Master VANGUARD

    Hey insiders!

    I'm sure you've noticed the Razer Kishi is now officially out! You can pick yours up on Amazon or the Razer store now :)

    Unfortunately the Kishi isn't compatible with the Razer Phone out of the box :slightly_sad:

    However! Razer have made an adaptor for Razer Phone owners to use so they can get the best out of their Kishi!

    Simply send the CS team a message and ask for the adaptor and they'll sort out getting one sent out to you!

    Please let me know what you think of the Kishi below and any feedback you have about the app :)

    -Rox

    Update: 26/06

    Hey everyone

    I just wanted to provide a little update in regards to these adaptors.

    As a whole Razer support is just flooded! I know you're all eagerly waiting your adaptor I know how you feel i'm waiting too! but please give them time to process the request and for them to contact the relevant teams internally! remember the person you're talking too isn't the person who will be arranging the adaptor and are just middle men in the end! please be kind and respectful during these hard times.

    Also as it turns out you can indeed insert a RP1 into the Kishi, I've done this myself and you can see in the picture attached how it looks.

    -Rox
     

    Attached Files:

    Last edited: Jun 26, 2020
  2. jon_torbitt

    jon_torbitt New Member

    Hi

    what’s the best way to contact them? I sent a message via the store page contact us links but got no reply. I actually had pretty much the first Kishi in the U.K. via Amazon but had to return it due to the poor fit putting too much pressure on the USB socket on my RP2. Is there a way to order it along with the Kishi direct from Razer store please? Would be nice to not have to wait a week or two to use it!

    thanks

    Jonathan

    ps yes I am happy to buy it again, plus it’s cheaper than I originally paid!
     
    SukiSuki16 likes this.
  3. WHTZMBE

    WHTZMBE Member

    A thought...
    Maybe they could add something to their websites sales page that gives an option for the R Λ Z Ξ R phone version.
    That way, no one would have to go through extra steps. Or possible wait time, just to get it supported on their R Λ Z Ξ R device.
     
    Last edited: Jun 10, 2020
    SukiSuki16 and JopIIftw like this.
  4. jon_torbitt

    jon_torbitt New Member

    Yep it seems like extra wait and manual process for a product that isn't compatible with their main mobile product out of the box... Not great!
     
    SukiSuki16 likes this.
  5. Rox598

    Rox598 Keyblade Master VANGUARD

    The email is the best way to go but with what's going on give it a day or so for them to get back to you.

    To claim the adaptor you'll need to have the Kishi in hand and provide the device serial number to claim it.

    I know it's not the best measure but at least there is a way to get it working with the Kishi.
     
    Last edited: Jun 10, 2020
  6. NK.33

    NK.33 Active Member

    Guys - i was so close to buying this then i saw a review saying it doesnt include the Octopus plugin that the Junglecat had come with it?

    is this true? if there is no button mapping software then we are limited with the mobile games.

    I can use it for moonlight and cloud gaming and obviously android games that support gamepad like asphalt etc -but most of the good ones now dont support gamepads
     
  7. jon_torbitt

    jon_torbitt New Member

    Really/ I already returned one Kishi and have still not had a reply to my customer services request from the store website about an adapter. Why ( as a loyal customer with multiple blades, accessories and devices) does it have to be so hard to like Razer's current product design choices!?
     
  8. liljuny

    liljuny Member

    Could you post some pics of the adaptor and how it fits to the Razer Phone please? By the way are you talking about the Razer Phone 1 or 2 or both??
     
  9. jon_torbitt

    jon_torbitt New Member

    Am guessing it’s a set of replacement rubber pads for the inside of each end of the holder for the phone. I contemplated cutting mine to fit but opted to return it as would have voided any warranty chopping it up to fit!
     
  10. Rox598

    Rox598 Keyblade Master VANGUARD

    Unfortunately I don't have one atm so I can't post any pics. The adaptor is for both devices.
     
  11. Guitario666

    Guitario666 New Member

    I just had a chat with support and they told me that the adapter is for only the Razer Phone 1.
    And that the RP2 did not need it.
     
    Last edited: Jun 10, 2020
  12. jon_torbitt

    jon_torbitt New Member

    What? I already returned mine a fortnight ago as I could not make it fit my RP2. Clearly a disconnect here. How did you get the hold of anyone in Customer Support? They never answered my enquiry...
     
  13. Rox598

    Rox598 Keyblade Master VANGUARD

    Can you try another agent for me if you need one? I'll ask about this.

    Ugh

    Most likely live chat.
     
    Last edited: Jun 11, 2020
  14. NK.33

    NK.33 Active Member

    seriously somebody out there must know if the Kishi's app includes software to program buttons to screen?

    Anybody? Please?
     
  15. NK.33

    NK.33 Active Member

    otherwise its just pointless really....
     
  16. Guitario666

    Guitario666 New Member

    Yes it was live chat with order support.
    I will try again with another agent later today.
     
  17. Rox598

    Rox598 Keyblade Master VANGUARD

  18. liljuny

    liljuny Member

    If anyone does get the adaptor for the RP then would really appreciate pics posted. Thanks!
     
  19. Rox598

    Rox598 Keyblade Master VANGUARD

    I just put the order in for my own Kishi so hopefully I'll have it next week \o/
     
  20. ogreri

    ogreri New Member

    Ugh! this sucks! I am contacting support team right now... hopefully to get some good news... was devastated when i try to fit my RP2 into Kishi today.. total disappointment... They should have a special option on there to check if the buyer have a Razer Phone or not... you know loyal customers??? So this way it would of save them time + Shipping fees... smh... the razer phone picture was even in the instruction book man.

    UPDATE: I have successfully manage to get my grip ordered... HOWEVER!
    https://i.imgur.com/3Wm4He9.png
     
    Last edited: Jun 12, 2020
    JopIIftw and liljuny like this.
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