PSA: Razer Phone & The Razer Kishi (Update 26/06)

Hey insiders!

I'm sure you've noticed the Razer Kishi is now officially out! You can pick yours up on Amazon or the Razer store now

Unfortunately the Kishi isn't compatible with the Razer Phone out of the box

However! Razer have made an adaptor for Razer Phone owners to use so they can get the best out of their Kishi!

Simply send the CS team a message and ask for the adaptor and they'll sort out getting one sent out to you!

Please let me know what you think of the Kishi below and any feedback you have about the app

-Rox

Update: 26/06

Hey everyone

I just wanted to provide a little update in regards to these adaptors.

As a whole Razer support is just flooded! I know you're all eagerly waiting your adaptor I know how you feel i'm waiting too! but please give them time to process the request and for them to contact the relevant teams internally! remember the person you're talking too isn't the person who will be arranging the adaptor and are just middle men in the end! please be kind and respectful during these hard times.

Also as it turns out you can indeed insert a RP1 into the Kishi, I've done this myself and you can see in the picture attached how it looks.

-Rox

 

Hi

what’s the best way to contact them? I sent a message via the store page contact us links but got no reply. I actually had pretty much the first Kishi in the U.K. via Amazon but had to return it due to the poor fit putting too much pressure on the USB socket on my RP2. Is there a way to order it along with the Kishi direct from Razer store please? Would be nice to not have to wait a week or two to use it!

thanks

Jonathan

ps yes I am happy to buy it again, plus it’s cheaper than I originally paid!

 

A thought...
Maybe they could add something to their websites sales page that gives an option for the R Λ Z Ξ R phone version.
That way, no one would have to go through extra steps. Or possible wait time, just to get it supported on their R Λ Z Ξ R device.

 

Yep it seems like extra wait and manual process for a product that isn't compatible with their main mobile product out of the box... Not great!

 

The email is the best way to go but with what's going on give it a day or so for them to get back to you.

To claim the adaptor you'll need to have the Kishi in hand and provide the device serial number to claim it.

I know it's not the best measure but at least there is a way to get it working with the Kishi.

 

Guys - i was so close to buying this then i saw a review saying it doesnt include the Octopus plugin that the Junglecat had come with it?

is this true? if there is no button mapping software then we are limited with the mobile games.

I can use it for moonlight and cloud gaming and obviously android games that support gamepad like asphalt etc -but most of the good ones now dont support gamepads

 

Really/ I already returned one Kishi and have still not had a reply to my customer services request from the store website about an adapter. Why ( as a loyal customer with multiple blades, accessories and devices) does it have to be so hard to like Razer's current product design choices!?

 

Could you post some pics of the adaptor and how it fits to the Razer Phone please? By the way are you talking about the Razer Phone 1 or 2 or both??

 

Am guessing it’s a set of replacement rubber pads for the inside of each end of the holder for the phone. I contemplated cutting mine to fit but opted to return it as would have voided any warranty chopping it up to fit!

 

Unfortunately I don't have one atm so I can't post any pics. The adaptor is for both devices.

 

I just had a chat with support and they told me that the adapter is for only the Razer Phone 1.
And that the RP2 did not need it.

 

What? I already returned mine a fortnight ago as I could not make it fit my RP2. Clearly a disconnect here. How did you get the hold of anyone in Customer Support? They never answered my enquiry...

 

Can you try another agent for me if you need one? I'll ask about this.

Ugh

Most likely live chat.

 

seriously somebody out there must know if the Kishi's app includes software to program buttons to screen?

Anybody? Please?

 

otherwise its just pointless really....

 

Yes it was live chat with order support.
I will try again with another agent later today.

 

According to the XDA review the app doesn't allow button remapping https://www.xda-developers.com/raze...adia-nvidia-geforce-now-steam-link-emulators/

 

If anyone does get the adaptor for the RP then would really appreciate pics posted. Thanks!

 

I just put the order in for my own Kishi so hopefully I'll have it next week \o/

 

Ugh! this sucks! I am contacting support team right now... hopefully to get some good news... was devastated when i try to fit my RP2 into Kishi today.. total disappointment... They should have a special option on there to check if the buyer have a Razer Phone or not... you know loyal customers??? So this way it would of save them time + Shipping fees... smh... the razer phone picture was even in the instruction book man.

UPDATE: I have successfully manage to get my grip ordered... HOWEVER!
https://i.imgur.com/3Wm4He9.png