PSA: Razer Phone & The Razer Kishi (Update 26/06) | Razer Insider

PSA: Razer Phone & The Razer Kishi (Update 26/06)

Saiyan-Rox
Rank
Userlevel 7
Hey insiders!

I'm sure you've noticed the Razer Kishi is now officially out! You can pick yours up on Amazon or the Razer store now :)

Unfortunately the Kishi isn't compatible with the Razer Phone out of the box :slightly_sad:

However! Razer have made an adaptor for Razer Phone owners to use so they can get the best out of their Kishi!

Simply send the CS team a message and ask for the adaptor and they'll sort out getting one sent out to you!

Please let me know what you think of the Kishi below and any feedback you have about the app :)

-Rox

Update: 26/06

Hey everyone

I just wanted to provide a little update in regards to these adaptors.

As a whole Razer support is just flooded! I know you're all eagerly waiting your adaptor I know how you feel i'm waiting too! but please give them time to process the request and for them to contact the relevant teams internally! remember the person you're talking too isn't the person who will be arranging the adaptor and are just middle men in the end! please be kind and respectful during these hard times.

Also as it turns out you can indeed insert a RP1 into the Kishi, I've done this myself and you can see in the picture attached how it looks.

-Rox
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58 Replies

Razer.Speedcr0ss
Userlevel 7
Adamcuadra6
I got a second hand Kishi for my Razer 2 phone but cant contact support to order the inserts, can someone help?


Hi there! Have you submitted a ticket already? If you haven't, click the link I've posted above. Else, send me a PM.
A
I got a second hand Kishi for my Razer 2 phone but cant contact support to order the inserts, can someone help?
Razer.Speedcr0ss
Userlevel 7
Hey everyone! Should you have an issue with your Razer Kishi or other Razer devices, please submit a ticket to our Support Team. Else, send me a PM so I can assist you.
NK.33
i have purchased the Octopus plugin - this basically remapps screen to button for any game apart from COD Mobile (apparantly activision banned it) - well worth the money as it saves each games button maps as well
A
NK.33
seriously somebody out there must know if the Kishi's app includes software to program buttons to screen?

Anybody? Please?

i have also tried the application but it's not upto the mark i see, let's hope for the best buddy.
O
10/10 Worth the wait...
J
Thanks for the update @liljuny ! After about 4 weeks I finally received mine today and you're not kidding, it's a very snug fit. I haven't really had a chance to use it for any amount of time but I'll provide some feedback once I have.
liljuny
So after some time, I have decided to just use my Kishi with my Razer Phone 1 which stays at home.

For my Razer Phone 2 I have gone back to using the Razer Raiju Mobile as it's just so much easier to use. I will probably be using the Junglecat if I am to travel but I won't be for the foreseeable future due to the pandemic.

Hope everyone is staying safe!
liljuny
Ok so seems like this thread is now unlocked so posting my update here as well:

I finally received the adaptor inserts for Razer Kishi which allows the Razer Phone 2 to fit into the Kishi (RP2 did not fit the original rubber inserts the Kishi comes with.) For me it took about a couple of weeks to get them so wasnt too bad.


The inserts for RP2 on the left vs the original stock inserts on the right.


The RP2 inserts have the RAZER logo on the back.



You can see the insert has a cut out allowing space for the camera portion which sticks out a bit.


The fit is really snug. (the analog stick covers are for Nintendo Switch Joy-Cons in case anybody was wondering)


So after a couple of hours of use. The fit is snug and there is no issue of either side wobbling during play which is good.

However.... and this is why I can see why Razer opted to drop out RP2 from list of supported phones maybe...

The inserts are a really tight fit... I would say way too tight... and it really squeezes down hard on the speaker grills. The problem is that the speaker grills are stuck on the phone with a glue like adhesive... Since the grip is so tight it presses down on the speaker grills and I think it squeezes out some of the adhesive which comes out of the small holes of the speaker grills, and after use there is a little bit of sticky gunk left on the phone. You can clean this off but its not a great user experience... Maybe the inserts need to be modded slightly allowing some slack so it doesn't press so hard on the speaker grills.

Having said that I still think Kishi is much more convenient and comfortable to use than the Junglecat, but due to it being too tight I may mod the inserts to have a bit more room for the RP2...

Hope this was useful!
C
WHTZMBE
Um pensamento ...
Talvez eles possam adicionar algo à página de vendas de seus sites que ofereça uma opção para a versão do telefone R Λ Z Ξ R.
Dessa forma, ninguém teria que passar por etapas extras. Ou possível tempo de espera, apenas para suportá-lo no dispositivo R Λ Z Ξ R.
eu estou com problemas com a autenticação em 2 etapas perdi meu dispositivo que havia meu número e não consigo receber o meu código
Saiyan-Rox
Rank
Userlevel 7
Thread reopened
Razer.Speedcr0ss
Userlevel 7
Thanks for the mention @Rox598!

Hey everyone! Feel free to send me a PM should you need further assistance.
Armageddon6026
Rox598
I've updated the OP for everyone please give it a read.

-Rox

Got it THX
Saiyan-Rox
Rank
Userlevel 7
I've updated the OP for everyone please give it a read.

-Rox
RikkuShiraishi
How about international buyers? I have my RP2 and I'm considering buying the kishi but I'm from Mexico ¿How can I get that adapter?
Armageddon6026
liljuny
So after some back and forth with Support. I got a notification from FedEx that a package is incoming from Razer so it should be the rubber inserts for the RP2.

Will update once it arrives. :)

Waiting for your feedback too ~~
S
liljuny
So after some back and forth with Support. I got a notification from FedEx that a package is incoming from Razer so it should be the rubber inserts for the RP2.

Will update once it arrives. :)

Can't wait and hopefully it is the inserts.
liljuny
So after some back and forth with Support. I got a notification from FedEx that a package is incoming from Razer so it should be the rubber inserts for the RP2.

Will update once it arrives. 🙂
Saiyan-Rox
Rank
Userlevel 7
RaceRider102
You have to reply fast kind sir, I'm running out of time


Please PM Speedcross rather than post your information publicly, I had to delete your post so please PM like they said.
R
Razer.SpeedCr0ss
Hey RaceRider102! Thanks for posting your concern here. Please send me your email address and order number via PM. Let's continue from there.

You have to reply fast kind sir, I'm running out of time
R
Rox598
I'll ask a staff member to reach out to you.

Thank you!
Razer.Speedcr0ss
Userlevel 7
Hey RaceRider102! Thanks for posting your concern here. Please send me your email address and order number via PM. Let's continue from there.
Saiyan-Rox
Rank
Userlevel 7
RaceRider102
I can't contact RAZER, and can't find any way to chat with them. Bcoz I need a MSDS (Material Safety Data Sheet) from them since FEDEX won't deliver until they will have one. It should have been delivered right now on my home but then FEDEX wants a MSDS form. They said I need to contact the RAZER to get a MSDS. But RAZER contact support will never be available EVERYDAY!!!! COME ON FEDEX, just deliver my Kishi and I'll even pay you another $100 if you want to. Please can you find me an agent?


I'll ask a staff member to reach out to you.
R
Guitario666
Yes it was live chat with order support.
I will try again with another agent later today.

If you can help me, please I need to contact them fast, so my package won't be stuck. TNX anyway if you can't help.
R
Guitario666
Yes it was live chat with order support.
I will try again with another agent later today.

I can't contact RAZER, and can't find any way to chat with them. Bcoz I need a MSDS (Material Safety Data Sheet) from them since FEDEX won't deliver until they will have one. It should have been delivered right now on my home but then FEDEX wants a MSDS form. They said I need to contact the RAZER to get a MSDS. But RAZER contact support will never be available EVERYDAY!!!! COME ON FEDEX, just deliver my Kishi and I'll even pay you another $100 if you want to. Please can you find me an agent?
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