PSA: Razer Phone & The Razer Kishi (Update 26/06) | Razer Insider

PSA: Razer Phone & The Razer Kishi (Update 26/06)

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R
Guitario666
I just had a chat with support and they told me that the adapter is for only the Razer Phone 1.
And that the RP2 did not need it.

How to chat?
L
Quick update, my kishi just arrived today. I've already spoken with the razer support (because as we already know rp1 won't fit the kishi with the stock rubber insert) and i'm waiting for further help.

Meanwhile, from a chinese TPU rp1 cover i had, i've created a home made rubber inserts, and it works like a charm.

Aside that, i love the kishi. Works like a charm with Stadia!
L
hey guys, just wanted to post an image (shared by a guy on the Stadia sub reddit) of the original rubber inserts took away from the kishi.

https://imgur.com/a/xEX0JoB
J
liljuny
Thanks got mine today! Took the stock rubber inserts off for now. Its more convenient as I feel its quicker to just put on the phone than the Junglecat.

Sweet! It's really not bad without them, right?

Lordubuntu
hey buddy, just want to say that in the end your positivity convinced me (you also got a fair point about cloud gaming services, i'm a stadia founder and i play a lot with it). I've just ordered the kishi for my rp1. As soon as it arrives i'll contact the support for the rubber inserts.

Thanks a lot, finger crossed!

Awesome! I don't think you'll be disappointed, it's been a great device and I'm sure Stadia will work really well. I played some xCloud games using an XBOne controller and I never really could get into using it with my phone. This Kishi has made all the difference for me personally.

I'll continue to provide updates when I hear from customer support but if anyone manages to get the new grips please share some photos and/or feedback.
L
json1175
I'd say it really comes down to personal preference since there are pros and cons with both devices. The Junglecat has native button mapping and bluetooth so if you plan to use emulators, play android games or connect to a PC these are definite pros. But, being that it's a wireless device there is potential for input lag and you need to make sure it stays charged. It's also pricier than the Kishi.

If you plan to use cloud gaming services like GeForce Now or xCloud then I'd definitely recommend the Kishi. Playing over xCloud I haven't experience any input lag, it's been very comfortable and the idea of pass through charging is great for long sessions.

I can't speak to the out-of-box experience with the RP1 but I imagine it will be very similar to the RP2, meaning, you shouldn't have any major issues. At least none that you apparently can't handle :)


hey buddy, just want to say that in the end your positivity convinced me (you also got a fair point about cloud gaming services, i'm a stadia founder and i play a lot with it). I've just ordered the kishi for my rp1. As soon as it arrives i'll contact the support for the rubber inserts.

Thanks a lot, finger crossed!
liljuny
json1175
I actually planned to get some pics up but didn't have time yesterday :smile_:

The attached images show how the right side is a little "off". I'm using a piece of slightly heavy weight paper to add support where the rubber would otherwise be if the rubber inserts were still installed. It definitely helps in keeping the overall feel a little more stable. The left side isn't as affected because of the camera bump.

I also received an update from CS:
"We are still working on your Razer Kishi rubber insert for your Razer Phone 2.
Please note that there would be a delay on the shipments for the rubber insert as we do not have the rubber inserts yet. Availability has not been confirmed but will update you once we have them."

I've seen this response elsewhere so I wasn't surprised. But like I said above, it's still totally usable and the extra support from the makeshift mod helps.


Thanks got mine today! Took the stock rubber inserts off for now. Its more convenient as I feel its quicker to just put on the phone than the Junglecat.
J
Lordubuntu
As it is for now, would you recommend me to wait for the razer kishi support or to look at the junglecat ?
I have a razer phone 1 and even if it can't work out of the box with both of them, at least with the junglecat i can print a 3d case.

I'd say it really comes down to personal preference since there are pros and cons with both devices. The Junglecat has native button mapping and bluetooth so if you plan to use emulators, play android games or connect to a PC these are definite pros. But, being that it's a wireless device there is potential for input lag and you need to make sure it stays charged. It's also pricier than the Kishi.

If you plan to use cloud gaming services like GeForce Now or xCloud then I'd definitely recommend the Kishi. Playing over xCloud I haven't experience any input lag, it's been very comfortable and the idea of pass through charging is great for long sessions.

I can't speak to the out-of-box experience with the RP1 but I imagine it will be very similar to the RP2, meaning, you shouldn't have any major issues. At least none that you apparently can't handle 🙂
L
As it is for now, would you recommend me to wait for the razer kishi support or to look at the junglecat ?
I have a razer phone 1 and even if it can't work out of the box with both of them, at least with the junglecat i can print a 3d case.
J
liljuny
Thanks for the post. Would you be able to share any pics if possible? No worries if not :)

I actually planned to get some pics up but didn't have time yesterday :smile_:

The attached images show how the right side is a little "off". I'm using a piece of slightly heavy weight paper to add support where the rubber would otherwise be if the rubber inserts were still installed. It definitely helps in keeping the overall feel a little more stable. The left side isn't as affected because of the camera bump.

I also received an update from CS:
"We are still working on your Razer Kishi rubber insert for your Razer Phone 2.
Please note that there would be a delay on the shipments for the rubber insert as we do not have the rubber inserts yet. Availability has not been confirmed but will update you once we have them."

I've seen this response elsewhere so I wasn't surprised. But like I said above, it's still totally usable and the extra support from the makeshift mod helps.
4 Attachments
liljuny
json1175
Received my Kishi today and removed the rubber inserts to get my RP2 to fit. There's definitely some play between the phone and the controller but not to any degree that I feel concerned. Though, being slightly OCD it is more of an annoyance than anything because it just looks a little *off* when viewing from a side angle. That aside, it feels pretty solid and I've been enjoying some Yakuza 0 sessions via xCloud.

That said, I reached out to CS the day I ordered the device to get the special "kit". The rep said it needed to be escalated so a case was created and been crickets ever since.

I'll share any updates regarding the kit as soon as I have any but otherwise, I definitely recommend this device for either RP, with or without the special grips.


Thanks for the post. Would you be able to share any pics if possible? No worries if not 🙂
liljuny
Still ordered the Kishi as I'm a razer collector (even have a spare unopened RP2 as the one I use is a bit worn.) And also managed to order the Cloth Masks that just dropped a couple of days ago which I'm pleased about so just dropped the Kishi in the cart as well.

However my phone is still the RP2... Not sure if the Red Magic 5G or OnePlus 8 will fit as those are the two candidates I'm looking as my next phone.

Shame I couldn't get the adaptors for the RP when I ordered it. Soon as the Kishi arrives I will reach out to support to request for them.
J
Received my Kishi today and removed the rubber inserts to get my RP2 to fit. There's definitely some play between the phone and the controller but not to any degree that I feel concerned. Though, being slightly OCD it is more of an annoyance than anything because it just looks a little *off* when viewing from a side angle. That aside, it feels pretty solid and I've been enjoying some Yakuza 0 sessions via xCloud.

That said, I reached out to CS the day I ordered the device to get the special "kit". The rep said it needed to be escalated so a case was created and been crickets ever since.

I'll share any updates regarding the kit as soon as I have any but otherwise, I definitely recommend this device for either RP, with or without the special grips.
Saiyan-Rox
Rank
Userlevel 7
Kishi arrived today woop woop

Fits my OnePlus 8 grand (wants to take the screen protector off though) but as expected RP1 is a no go.

Hopefully the adaptors won't take long to get to people (and me)
liljuny
Ogreri
Ugh! this sucks! I am contacting support team right now... hopefully to get some good news... was devastated when i try to fit my RP2 into Kishi today.. total disappointment... They should have a special option on there to check if the buyer have a Razer Phone or not... you know loyal customers??? So this way it would of save them time + Shipping fees... smh... the razer phone picture was even in the instruction book man.

UPDATE: I have successfully manage to get my grip ordered... HOWEVER!
https://i.imgur.com/3Wm4He9.png

ohh noooo. that sucks since I ordered the kishi today and I have a RP2.... (I was going to get it since I probably sadly move onto a samsung eventually or even the red magic 5g though not sure if it fits the kishi...) its a shame.... real damn shame...
O
Ugh! this sucks! I am contacting support team right now... hopefully to get some good news... was devastated when i try to fit my RP2 into Kishi today.. total disappointment... They should have a special option on there to check if the buyer have a Razer Phone or not... you know loyal customers??? So this way it would of save them time + Shipping fees... smh... the razer phone picture was even in the instruction book man.

UPDATE: I have successfully manage to get my grip ordered... HOWEVER!
https://i.imgur.com/3Wm4He9.png
Saiyan-Rox
Rank
Userlevel 7
I just put the order in for my own Kishi so hopefully I'll have it next week \\o/
liljuny
If anyone does get the adaptor for the RP then would really appreciate pics posted. Thanks!
Saiyan-Rox
Rank
Userlevel 7
NK.33
seriously somebody out there must know if the Kishi's app includes software to program buttons to screen?

Anybody? Please?


According to the XDA review the app doesn't allow button remapping https://www.xda-developers.com/razer-kishi-review-google-stadia-nvidia-geforce-now-steam-link-emulators/
G
Yes it was live chat with order support.
I will try again with another agent later today.
NK.33
otherwise its just pointless really....
NK.33
seriously somebody out there must know if the Kishi's app includes software to program buttons to screen?

Anybody? Please?
Saiyan-Rox
Rank
Userlevel 7
Guitario666
I just had a chat with support and they told me that the adapter is for only the Razer Phone 1.
And that the RP2 did not need it.


Can you try another agent for me if you need one? I'll ask about this.

Ugh

jon_torbitt
What? I already returned mine a fortnight ago as I could not make it fit my RP2. Clearly a disconnect here. How did you get the hold of anyone in Customer Support? They never answered my enquiry...


Most likely live chat.
jon_torbitt
Guitario666
I just had a chat with support and they told me that the adapter is for only the Razer Phone 1.
And that the RP2 did not need it.


What? I already returned mine a fortnight ago as I could not make it fit my RP2. Clearly a disconnect here. How did you get the hold of anyone in Customer Support? They never answered my enquiry...
G
I just had a chat with support and they told me that the adapter is for only the Razer Phone 1.
And that the RP2 did not need it.
Saiyan-Rox
Rank
Userlevel 7
liljuny
Could you post some pics of the adaptor and how it fits to the Razer Phone please? By the way are you talking about the Razer Phone 1 or 2 or both??


Unfortunately I don't have one atm so I can't post any pics. The adaptor is for both devices.
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