PSA: Razer Phone & The Razer Kishi (Update 26/06) | Razer Insider
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Hey insiders!



I'm sure you've noticed the Razer Kishi is now officially out! You can pick yours up on Amazon or the Razer store now :)



Unfortunately the Kishi isn't compatible with the Razer Phone out of the box :slightly_sad:



However! Razer have made an adaptor for Razer Phone owners to use so they can get the best out of their Kishi!



Simply send the CS team a message and ask for the adaptor and they'll sort out getting one sent out to you!



Please let me know what you think of the Kishi below and any feedback you have about the app :)



-Rox



Update: 26/06



Hey everyone



I just wanted to provide a little update in regards to these adaptors.



As a whole Razer support is just flooded! I know you're all eagerly waiting your adaptor I know how you feel i'm waiting too! but please give them time to process the request and for them to contact the relevant teams internally! remember the person you're talking too isn't the person who will be arranging the adaptor and are just middle men in the end! please be kind and respectful during these hard times.



Also as it turns out you can indeed insert a RP1 into the Kishi, I've done this myself and you can see in the picture attached how it looks.



-Rox
liljuny
So after some back and forth with Support. I got a notification from FedEx that a package is incoming from Razer so it should be the rubber inserts for the RP2.



Will update once it arrives. :)


Waiting for your feedback too ~~
Rox598
I'll ask a staff member to reach out to you.


Thank you!
I've updated the OP for everyone please give it a read.



-Rox
Rox598
I've updated the OP for everyone please give it a read.



-Rox


Got it THX
Guitario666
Yes it was live chat with order support.

I will try again with another agent later today.


I can't contact RAZER, and can't find any way to chat with them. Bcoz I need a MSDS (Material Safety Data Sheet) from them since FEDEX won't deliver until they will have one. It should have been delivered right now on my home but then FEDEX wants a MSDS form. They said I need to contact the RAZER to get a MSDS. But RAZER contact support will never be available EVERYDAY!!!! COME ON FEDEX, just deliver my Kishi and I'll even pay you another $100 if you want to. Please can you find me an agent?
Thread reopened
WHTZMBE
Um pensamento ...

Talvez eles possam adicionar algo à página de vendas de seus sites que ofereça uma opção para a versão do telefone R Λ Z Ξ R.

Dessa forma, ninguém teria que passar por etapas extras. Ou possível tempo de espera, apenas para suportá-lo no dispositivo R Λ Z Ξ R.
eu estou com problemas com a autenticação em 2 etapas perdi meu dispositivo que havia meu número e não consigo receber o meu código
So after some time, I have decided to just use my Kishi with my Razer Phone 1 which stays at home.



For my Razer Phone 2 I have gone back to using the Razer Raiju Mobile as it's just so much easier to use. I will probably be using the Junglecat if I am to travel but I won't be for the foreseeable future due to the pandemic.



Hope everyone is staying safe!
NK.33
seriously somebody out there must know if the Kishi's app includes software to program buttons to screen?



Anybody? Please?


i have also tried the application but it's not upto the mark i see, let's hope for the best buddy.
i have purchased the Octopus plugin - this basically remapps screen to button for any game apart from COD Mobile (apparantly activision banned it) - well worth the money as it saves each games button maps as well
I got a second hand Kishi for my Razer 2 phone but cant contact support to order the inserts, can someone help?
Adamcuadra6
I got a second hand Kishi for my Razer 2 phone but cant contact support to order the inserts, can someone help?




Hi there! Have you submitted a ticket already? If you haven't, click the link I've posted above. Else, send me a PM.
Still ordered the Kishi as I'm a razer collector (even have a spare unopened RP2 as the one I use is a bit worn.) And also managed to order the Cloth Masks that just dropped a couple of days ago which I'm pleased about so just dropped the Kishi in the cart as well.



However my phone is still the RP2... Not sure if the Red Magic 5G or OnePlus 8 will fit as those are the two candidates I'm looking as my next phone.



Shame I couldn't get the adaptors for the RP when I ordered it. Soon as the Kishi arrives I will reach out to support to request for them.
Guitario666
I just had a chat with support and they told me that the adapter is for only the Razer Phone 1.

And that the RP2 did not need it.




What? I already returned mine a fortnight ago as I could not make it fit my RP2. Clearly a disconnect here. How did you get the hold of anyone in Customer Support? They never answered my enquiry...
Guitario666
I just had a chat with support and they told me that the adapter is for only the Razer Phone 1.

And that the RP2 did not need it.




Can you try another agent for me if you need one? I'll ask about this.



Ugh



jon_torbitt
What? I already returned mine a fortnight ago as I could not make it fit my RP2. Clearly a disconnect here. How did you get the hold of anyone in Customer Support? They never answered my enquiry...




Most likely live chat.
seriously somebody out there must know if the Kishi's app includes software to program buttons to screen?



Anybody? Please?
otherwise its just pointless really....
Yes it was live chat with order support.

I will try again with another agent later today.
NK.33
seriously somebody out there must know if the Kishi's app includes software to program buttons to screen?



Anybody? Please?




According to the XDA review the app doesn't allow button remapping https://www.xda-developers.com/razer-kishi-review-google-stadia-nvidia-geforce-now-steam-link-emulators/
If anyone does get the adaptor for the RP then would really appreciate pics posted. Thanks!
I just put the order in for my own Kishi so hopefully I'll have it next week \\o/
liljuny
Could you post some pics of the adaptor and how it fits to the Razer Phone please? By the way are you talking about the Razer Phone 1 or 2 or both??




Unfortunately I don't have one atm so I can't post any pics. The adaptor is for both devices.
liljuny
Could you post some pics of the adaptor and how it fits to the Razer Phone please? By the way are you talking about the Razer Phone 1 or 2 or both??


Am guessing it’s a set of replacement rubber pads for the inside of each end of the holder for the phone. I contemplated cutting mine to fit but opted to return it as would have voided any warranty chopping it up to fit!
Hey RaceRider102! Thanks for posting your concern here. Please send me your email address and order number via PM. Let's continue from there.
json1175
Received my Kishi today and removed the rubber inserts to get my RP2 to fit. There's definitely some play between the phone and the controller but not to any degree that I feel concerned. Though, being slightly OCD it is more of an annoyance than anything because it just looks a little *off* when viewing from a side angle. That aside, it feels pretty solid and I've been enjoying some Yakuza 0 sessions via xCloud.



That said, I reached out to CS the day I ordered the device to get the special "kit". The rep said it needed to be escalated so a case was created and been crickets ever since.



I'll share any updates regarding the kit as soon as I have any but otherwise, I definitely recommend this device for either RP, with or without the special grips.




Thanks for the post. Would you be able to share any pics if possible? No worries if not 🙂
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