Razer Basilisk Scroll Not Working After Razer Synapse Update

Discussion in 'Razer Support' started by Nobongo, May 20, 2020.

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  1. Nobongo

    Nobongo New Member

    My Basilisk has been working perfectly so far, but I restarted my computer yesterday and received an update to Synapse. After it was done my mouse would no longer scroll up and down consistently. It only works on a few sporadic occasions. Please help!

    Edit: My Razer Synapse version is 3.5.331.33010
    Last edited: May 20, 2020
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Please test the scroll wheel without Synapse running in the background. If the problem persists, please try to repair the app via Control Panel>Programs and Features>Synapse 3>Uninstall>Repair. PM me should you need further assistance.
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