Razer Cortex High CPU usage

Discussion in 'Razer Synapse' started by irock792, Jul 18, 2022.

  1. irock792

    irock792 New Member

    Does anyone know why Razer Cortex is using so much of my CPU while doing nothing? It uses 20-30% of my CPU even though I'm not playing games, using the FPS counter, or doing anything with Cortex at all.
     
    pancholr and JulianKapa like this.
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Let me get my peer from the Razer Cortex Team's attention.

    Hey @Michelle-RazerCortex! What's up? Can you help us with this post? Thank you!
     
    pancholr and JulianKapa like this.
  3. irock792

    irock792 New Member

    Here's a screenshot if you need one: upload_2022-7-18_18-36-41.png
     

    Attached Files:

  4. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    Thank you very much for bringing this issue to us and sharing your screenshot. I'm Michelle from the Razer Cortex technical team. I am delighted to be of your assistance.

    We sincerely apologize for the inconvenience this issue has caused you. This is not the experience that we would like you to have. Rest assured that we will reproduce this issue and update you when we resolve it on our side.

    Please always feel free to let us know if you need further assistance regarding Razer Cortex PC.

    We appreciate your patience.

    @Razer.Speedcr0ss Thank you for tagging me.

    Michelle
     
    JulianKapa and Razer.Speedcr0ss like this.
  5. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Thanks for the kind feedback. Everyone here is welcome to post and help each other. You may also want to check and share our posting guidelines and house rules with your comrades. Have a great day.

    You're welcome, Michelle. Cheers!
     
    Michelle-RazerCortex likes this.
  6. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey @irock792 ,

    Thank you for bringing this issue to us. We would like to let you know that we are trying to resolve this issue in our next version.

    Appreciate your patience.

    Michelle
     
    JulianKapa likes this.
  7. Hi, lately i also have the same issue with RazerCortex(32 bit) currently using stable 23% of my CPU

    Processor: Intel i5 9600k
    Ram: 16 GB HyperX 3000 MHz
    OS : Windows 11 | Ver: 21H2 | Build 22000.795

    Hope its get fixed fast :D

    Have a nice day!
     

    Attached Files:

    JulianKapa likes this.
  8. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    Thank you for sharing your matter with us here. I'm Michelle from the Razer Cortex PC technical support team. Please always feel free to let me know if you have any feedback, suggestions, or bugs you encounter when using Razer Cortex PC.

    Our engineering team is investigating the CPU usage issue. It is supposed to be resolved in the next version of Razer Cortex. We appreciate your patience.

    BTW, the Razer Cortex Squad Rewards competition has started today. If you are interested in winning Razer Silver or XBOX GAME PASS, please feel free to start playing in 'REWARDS' > Squad Rewards. Please ignore this if you have started playing.

    Thank you!

    Hope you have a wonderful day! :wink_:

    Michelle
     
  9. lonxaboi

    lonxaboi New Member

    I've been having the same issue with cortex. It really sucks because I use it a lot to make my games more enjoyable! I've attached a screenshot. It can spike up to like 25% and it eats up so much of my CPU. I never had any issues with this in older versions of cortex. Hopefully this gets fixed soon!
    upload_2022-7-22_13-11-59.png
    (running a game in the background, but cortex takes up a lot of cpu even when games arent running)
     
  10. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    Thank you for sharing your issue with us here. We are sorry for the inconvenience this issue has caused you. Our engineering team will resolve this issue in the next version of Razer Cortex. Appreciate your patience.

    Michelle
     
  11. tenzoyt

    tenzoyt New Member

    same thing happening here with ryzen 7 3700x , at least 8% up to 10% cpu usage.
     
  12. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    H
    Hey there!

    We will resolve this issue in the next version of Razer Cortex. Thank you for your patience!

    Michelle
     
    BlandoCalrissian likes this.
  13. BlandoCalrissian

    BlandoCalrissian New Member

    Any target for the next release?
     
  14. thepiercedweirdo

    thepiercedweirdo New Member

    Exact same issue.
    Laptop sounds like a jet engine until I kill the process.
     
  15. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    The next version will be released within August if everything goes well. The new version will also optimize/add some features. Appreciate your patience.

    @thepiercedweirdo We sincerely apologize for any inconvenience this issue has caused you. We will resolve this issue in the next version of Razer Cortex.

    Michelle
     
    thepiercedweirdo likes this.
  16. SamW1568

    SamW1568 New Member

    I am also experiencing the same issue. My laptop sounds like a jet engine all the time.
    Please release the new Razor Cortex ASAP to resolve this issue.
    I am currently killing the process in task manager every time I start my laptop.
    Simon
     
  17. thepiercedweirdo

    thepiercedweirdo New Member

    Thank you for your response. Looking forward to the update.
     
  18. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    We will resolve this issue in the next update. Thank you for your patience. We apologize for the inconvenience this issue has caused you!

    Michelle
     
  19. Same issue here on a Ryzen 9 5900x, for the past month or two.

    Waiting on an patch in August :)

    For anyone who experiences this, just end the Cortex task in the device manager (i have to do this once or twice a day)
     
  20. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Thank you for your patience. Hope you have a wonderful day!

    Michelle
     
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