Razer Cortex High CPU usage | Razer Insider

Razer Cortex High CPU usage

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Does anyone know why Razer Cortex is using so much of my CPU while doing nothing? It uses 20-30% of my CPU even though I'm not playing games, using the FPS counter, or doing anything with Cortex at all.

41 Replies

Razer.Speedcr0ss
Userlevel 7
irock792
Does anyone know why Razer Cortex is using so much of my CPU while doing nothing? It uses 20-30% of my CPU even though I'm not playing games, using the FPS counter, or doing anything with Cortex at all.


Let me get my peer from the Razer Cortex Team's attention.

Hey @Michelle-RazerCortex! What's up? Can you help us with this post? Thank you!
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Here's a screenshot if you need one:
1 Attachment
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Hey there!

Thank you very much for bringing this issue to us and sharing your screenshot. I'm Michelle from the Razer Cortex technical team. I am delighted to be of your assistance.

We sincerely apologize for the inconvenience this issue has caused you. This is not the experience that we would like you to have. Rest assured that we will reproduce this issue and update you when we resolve it on our side.

Please always feel free to let us know if you need further assistance regarding Razer Cortex PC.

We appreciate your patience.

@Razer.Speedcr0ss Thank you for tagging me.

Michelle
Razer.Speedcr0ss
Userlevel 7
RoseDustfocusgreat408
Thanks for solving my long lasting problem with this post. I would love to share this platform with my gaming friends. Because it is very useful for us. Thanks again.


Thanks for the kind feedback. Everyone here is welcome to post and help each other. You may also want to check and share our posting guidelines and house rules with your comrades. Have a great day.

Michelle-RazerCortex
Hey there!

Thank you very much for bringing this issue to us and sharing your screenshot. I'm Michelle from the Razer Cortex technical team. I am delighted to be of your assistance.

We sincerely apologize for the inconvenience this issue has caused you. This is not the experience that we would like you to have. Rest assured that we will reproduce this issue and update you when we resolve it on our side.

Please always feel free to let us know if you need further assistance regarding Razer Cortex PC.

We appreciate your patience.

@Razer.Speedcr0ss Thank you for tagging me.

Michelle


You're welcome, Michelle. Cheers!
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Hey @irock792 ,

Thank you for bringing this issue to us. We would like to let you know that we are trying to resolve this issue in our next version.

Appreciate your patience.

Michelle
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Hi, lately i also have the same issue with RazerCortex(32 bit) currently using stable 23% of my CPU

Processor: Intel i5 9600k
Ram: 16 GB HyperX 3000 MHz
OS : Windows 11 | Ver: 21H2 | Build 22000.795

Hope its get fixed fast :D

Have a nice day!
1 Attachment
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watchaeroGainsboro527
Hi, lately i also have the same issue with RazerCortex(32 bit) currently using stable 23% of my CPU

Processor: Intel i5 9600k
Ram: 16 GB HyperX 3000 MHz
OS : Windows 11 | Ver: 21H2 | Build 22000.795


Hey there!

Thank you for sharing your matter with us here. I'm Michelle from the Razer Cortex PC technical support team. Please always feel free to let me know if you have any feedback, suggestions, or bugs you encounter when using Razer Cortex PC.

Our engineering team is investigating the CPU usage issue. It is supposed to be resolved in the next version of Razer Cortex. We appreciate your patience.

BTW, the Razer Cortex Squad Rewards competition has started today. If you are interested in winning Razer Silver or XBOX GAME PASS, please feel free to start playing in 'REWARDS' > Squad Rewards. Please ignore this if you have started playing.

Thank you!

Hope you have a wonderful day! :wink_:

Michelle
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I've been having the same issue with cortex. It really sucks because I use it a lot to make my games more enjoyable! I've attached a screenshot. It can spike up to like 25% and it eats up so much of my CPU. I never had any issues with this in older versions of cortex. Hopefully this gets fixed soon!

(running a game in the background, but cortex takes up a lot of cpu even when games arent running)
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lonxaboi
I've been having the same issue with cortex. It really sucks because I use it a lot to make my games more enjoyable! I've attached a screenshot. It can spike up to like 25% and it eats up so much of my CPU. I never had any issues with this in older versions of cortex. Hopefully this gets fixed soon!

(running a game in the background, but cortex takes up a lot of cpu even when games arent running)

Hey there!

Thank you for sharing your issue with us here. We are sorry for the inconvenience this issue has caused you. Our engineering team will resolve this issue in the next version of Razer Cortex. Appreciate your patience.

Michelle
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same thing happening here with ryzen 7 3700x , at least 8% up to 10% cpu usage.
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H
tenzoyt
same thing happening here with ryzen 7 3700x , at least 8% up to 10% cpu usage.

Hey there!

We will resolve this issue in the next version of Razer Cortex. Thank you for your patience!

Michelle
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Michelle-RazerCortex
H

Hey there!

We will resolve this issue in the next version of Razer Cortex. Thank you for your patience!

Michelle

Any target for the next release?
T
Exact same issue.
Laptop sounds like a jet engine until I kill the process.
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BlandoCalrissian
Any target for the next release?

Hey there!

The next version will be released within August if everything goes well. The new version will also optimize/add some features. Appreciate your patience.

@thepiercedweirdo We sincerely apologize for any inconvenience this issue has caused you. We will resolve this issue in the next version of Razer Cortex.

Michelle
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I am also experiencing the same issue. My laptop sounds like a jet engine all the time.
Please release the new Razor Cortex ASAP to resolve this issue.
I am currently killing the process in task manager every time I start my laptop.
Simon
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Michelle-RazerCortex
Hey there!

The next version will be released within August if everything goes well. The new version will also optimize/add some features. Appreciate your patience.

@thepiercedweirdo We sincerely apologize for any inconvenience this issue has caused you. We will resolve this issue in the next version of Razer Cortex.

Michelle

Thank you for your response. Looking forward to the update.
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SamW1568
I am also experiencing the same issue. My laptop sounds like a jet engine all the time.
Please release the new Razor Cortex ASAP to resolve this issue.
I am currently killing the process in task manager every time I start my laptop.
Simon

We will resolve this issue in the next update. Thank you for your patience. We apologize for the inconvenience this issue has caused you!

Michelle
T
Same issue here on a Ryzen 9 5900x, for the past month or two.

Waiting on an patch in August 🙂

For anyone who experiences this, just end the Cortex task in the device manager (i have to do this once or twice a day)
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trendVioletWebgeo127
Same issue here on a Ryzen 9 5900x, for the past month or two.

Waiting on an patch in August :)

For anyone who experiences this, just end the Cortex task in the device manager (i have to do this once or twice a day)

Thank you for your patience. Hope you have a wonderful day!

Michelle
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I'm having the same issue. Thought it was my Blade 14 running at 90C on idle! Turned off Cortex and it's down to 50....
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Hey there!

We are sorry for any inconvenience this issue has caused you. We will resolve this issue in our next new version. Please stay tuned and update it to the latest version when the new update comes.

Thank you for your patience.

Michelle

vikeor
I'm having the same issue. Thought it was my Blade 14 running at 90C on idle! Turned off Cortex and it's down to 50....
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Same here, more than 20% usage increase because of cortex, 10°C increases in temps. The most generous optimization the program gave me was when i unistalled it. Kinda ironic i know, but true fact.
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Hey @Gosmedef @vikeor @irock792 @watchaeroGainsboro527 @lonxaboi @tenzoyt @BlandoCalrissian @thepiercedweirdo @SamW1568

Razer Cortex is updated to v10.2. Please update it and let us know whether this issue persists.

Thank you!

Appreciate your patience.

Michelle
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Hey, @Michelle-RazerCortex

Until this very moment, the issue still persists. The high CPU usage now continues with the windows audio service. I sometimes manage to resolve it by restarting the Audio Endpoint Builder service. This issue is very frustrating, it affects the performance of my computer due to the large CPU intensive things that are going on - which are caused by the program itself.
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Stizzy11
Hey, @Michelle-RazerCortex

Until this very moment, the issue still persists. The high CPU usage now continues with the windows audio service. I sometimes manage to resolve it by restarting the Audio Endpoint Builder service. This issue is very frustrating, it affects the performance of my computer due to the large CPU intensive things that are going on - which are caused by the program itself.

Hey there!

Thank you for tagging me directly. We apologize for the inconvenience this issue has caused you. I have sent you a PM for more details. Please check it.

Michelle

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