Razer Cortex High CPU usage

Discussion in 'Razer Synapse' started by irock792, Jul 18, 2022.

  1. vikeor

    vikeor New Member

    I'm having the same issue. Thought it was my Blade 14 running at 90C on idle! Turned off Cortex and it's down to 50....
     
  2. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    We are sorry for any inconvenience this issue has caused you. We will resolve this issue in our next new version. Please stay tuned and update it to the latest version when the new update comes.

    Thank you for your patience.

    Michelle

     
  3. Gosmedef

    Gosmedef New Member

    Same here, more than 20% usage increase because of cortex, 10°C increases in temps. The most generous optimization the program gave me was when i unistalled it. Kinda ironic i know, but true fact.
     
  4. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

  5. Stizzy11

    Stizzy11 New Member

    Hey, @Michelle-RazerCortex

    Until this very moment, the issue still persists. The high CPU usage now continues with the windows audio service. I sometimes manage to resolve it by restarting the Audio Endpoint Builder service. This issue is very frustrating, it affects the performance of my computer due to the large CPU intensive things that are going on - which are caused by the program itself.
     
  6. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    Thank you for tagging me directly. We apologize for the inconvenience this issue has caused you. I have sent you a PM for more details. Please check it.

    Michelle
     
  7. anyen888

    anyen888 New Member

    same...
    i think razer sypnase incompatible with ryzen
    when i installed synapse my cpu idle higher temp about 5c hotter
    when i disabled synapse and it back to normal

    please fix thx

    system ryzen 5800x
    x470 prime asus
     
  8. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    Thank you for sharing your issue with us here. Please send the above message to my peer @Razer.Speedcr0ss via PM. Believe he will help you out.

    Let me know if you need further assistance regarding Razer Cortex PC.

    Michelle
     
  9. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    I am checking my inbox and found your PM. Let's continue our conversation there.

    Thanks for the mention, @Michelle-RazerCortex! Have a great day.
     
    Michelle-RazerCortex likes this.
  10. DunogRamers

    DunogRamers New Member

    Since having cortex, this has happened to me as well as 100% memory usage.. had to reboot pc. Since an update, I randomly have a cpu whoring session, but when I close game it leaves me according to steam.. still in the game. No process running.
     
  11. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    Thank you for bringing this issue to us. We sincerely apologize for any inconvenience this issue has caused you.

    To make sure that I understand you correctly, you mean you have a memory usage issue when using Razer Cortex. After you update it, did the memory usage issue persist?

    If yes, please feel free to provide us with the following details:
    1. a screenshot in your Task Manager.
    [​IMG]
    2. your Razer Cortex logs via PM.
    3. your system version.
    • Tap win+r on your keyboard.
    • Input "winver" in the box. A window will pop up.
    • Take a screenshot of the windows system.
    [​IMG]

    When you say "but when I close game it leaves me according to steam.. still in the game. No process running." Did you mean when you close a game, the game still running unless you exit steam?
    "No process running" means no gaming process running?

    Appreciate your patience.

    Michelle
     
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