Razer Cortex keeps crashing/rebooting my PC :(

Discussion in 'Razer Cortex' started by rambler358, Dec 17, 2019.

  1. I have not experienced this issue but Cortex seems to have completely disabled my Nvidia Control Panel as well as my Geforce Experience.
     
  2. Albert122

    Albert122 New Member

    The PC does not reboot
     
  3. Fatuba

    Fatuba New Member

    Having similar issues, Cortex causes PC to Freeze, disables all desktop applications from opening, prevents all restore options almost rendering PC to Brick status. Removed Cortex and no issues.
    5/7/2020
     
  4. Oldkight

    Oldkight New Member

    I was having the same issue with cortex crashing my system. Only fix was to block cortex starting with windows. I can have Razor central running with synapse but as soon as Cortex is running I'm back to blue screen hell and random resets.
     
  5. Fatuba

    Fatuba New Member

    Why hasn't Razor done anything to respond. From what I've seen they don't back up their products at all. Just another of the do nothing after the sale companies.

    At least I have choices.
     
    Last edited: Jul 27, 2020
  6. Nancy8975

    Nancy8975 Administrator Staff Member

    Hi Oldkight and Fatuba,

    We are sorry to hear what you guys experienced. Our dev team is trying to dig out the cause of such an issue.

    It would be very helpful if we can get your help getting some logs for investigation.

    Please download and unzip the file and run LogCollector.exe from here, then fill out the Description, then click Output button. There will be a zipped file generated on your desktop with all logs needed.

    Please upload the logs to services like Dropbox or Google Drive and paste the link here in the forum.

    Thank you in advance for your help.
     
  7. Chumbawamda

    Chumbawamda New Member

    Is there allready any solution? I installed Cortex today and still keeps crashing my PC and i'm not the only one i see.
     
  8. hentsh

    hentsh New Member

    I have the same issue. I installed Razer Synapse and it offered me to install Razer Cortex too. After i intstalled Razer Cortex my windows keeps crashing. I disabled both Synapse and Cortex and everything works fine now.
     
  9. NK.33

    NK.33 Active Member

    i needed Synapse - so just uninstalled it all, rebooted, then ONLY installed Synapse...now all good.
     
  10. KeyLimecoastbyte674

    KeyLimecoastbyte674 New Member

    I have had a similar experience with cortex and chroma.. I first thought it was a windows or maybe the Logitech G hub issue but turns out it was razer all along :slightly_sad: .. Have to live with the default colour scheme on my keyboard but its better than having random BSOD errors and loosing games and work.. If there is a fix for the same I'd love to download it again
     
  11. River_ssz

    River_ssz Active Member

    Thanks, this helped out a lot.
     
  12. NK.33

    NK.33 Active Member

    Synapse doesnt crash ur games....its only cortex that crashes them. Just remove cortex then u will be able to customise your lighting
     
  13. Eostrix

    Eostrix New Member

    Same experience, just bought Ornata Chroma and Basilisk Essential. Installed all the add-ons for Synapse including Cortex and since computer now freezes and won't allow reboot, sign off, or even task manager. Thought it was Nividia control panel but after reading this I'm sure it's Cortex, because I wasn't having ANY sorta problems till after the installation. I keep my PC and all the drivers updated daily and really enjoyed using Cortex because it actually improved the FPS. (Nividia was 30-40FPS/Cortex 80-115 FPS) Same game totally different graphics. For some reason my Minidump folder is empty (And yes Hidden Files are enabled), so I generated a Cortex Report instead, link below.

    Useless info since I found a log report....

    PC Specs:
    Processor - AMD Ryzen 5 2600 Six Core
    Ram - 16 GBs
    System Type - 64 Bit
    Windows 10 Home Version 1909
    Graphic Card- Geforce GTX 1650 Super (Driver Version 457.51)
    2 internal SSD
    1.) 152 GB used / 308 GB Free
    2.) 197 MB used / 239 GB Free (The Storage Pool)
    Kaspersky Total Surcerity is running
    Advance System Care (v14 Free)
    Driver Booster (V8.1 Free)
    MSI Afterburner (V4.6.2.15745)
    AI Suite 2 (v3.00.11)
    ^Those are all the background software I use to optimize my Gaming which is probably overkill now that Im seeing it in text. :sweat_smile::joy:

    Honestly going to reinstall just Synapse without add-on and follow this thread for updates. Just a bummer because Cortex was amazing when I got it to run for 15 minutes after two freezes on game launch. (First two times I launched game from Geforce Experience, third time was by Cortex.

    Cortex Report:
    https://www.dropbox.com/s/gekxkuwgyc3idgp/CortexDiagnoseReport.txt?dl=0

    Thank you for your time.
    Sincerely,
    Anthony M.
     
  14. NK.33

    NK.33 Active Member

    Honestly - cortex is a waste of time - it really doesnt do anything - if you have a half-decent rig you dont need it.

    remove it and all will be lovely.
     
  15. aznxchrono

    aznxchrono New Member

    Has there ever been a fix for this? I'm getting this issue in 2021. Ever since I installed Razer Cortex and Razer Synapse my computer freezes from time to time and I can't do anything other than press the restart button on my computer's case.
     
  16. NK.33

    NK.33 Active Member

    the fix is to uninstall Cortex bro.

    Its pretty useless software anyway plus it closes stuff you dont want closed and does what it wants
     
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