Squad Rewards: Counting Errors?

Discussion in 'Razer Cortex' started by JETventureBurntUmber522, Nov 16, 2020.

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  1. JETventureBurntUmber522

    JETventureBurntUmber522 Well-Known Member

    Squad rewards season 3 started recently, but I'm seeing an issue with Cortex counting game time. I played a game from 4:00 to 5:32 PST and yet it still only shows as 5 minutes. Other members of my team are having similar issues with time not being counted.

    Is anyone else experiencing these issues? Who can I contact to help get this fixed?

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  2. Michelle-RazerCortex

    Michelle-RazerCortex Active Member Staff Member

    Hey there,

    Thanks for posting your concern on our support board. My name is Michelle from Razer Cortex technical support team. I will be your technical companion for today.

    As a gamer myself, I know how frustrating for you to face this kind of issue. Not to worry, I will try my best to help you out with this issue.

    After investigation, we provide a simple way for you to quickly solve this issue so that you can continue to gain gameplay time in the SEASON 3 competition.

    Could you please log out Cortex and restart it again before you play any games? Sometimes, our gameplay time was not counted when we open games before logging in Cortex. Cases like open games in other unsupported clients also caused this issue. We are trying to fix this.

    If this issue still persists after trying, kindly provide us with the Cortex logs for us to provide better assistance on the issue.

    I will PM you a simple guide on how to collect and upload your logs if you need it.

    I'll be looking forward to your reply soon and have a great day.

    Best regards,
    Michelle Chang
    Razer Cortex PC Team
     
    FiszPL likes this.
  3. melvinsylar7

    melvinsylar7 Active Member

    I had the same issues back then on season 2, and I kind of make it a habit to log out of Cortex, close the app, then restart it n then logging in again, also try to open the game from Cortex also. This method helped fix that issue, also I noticed in certain games, like CSGO n L4D, if you died n you're not actually moving but watching kill cams, sometimes it doesn't measure it too, T.T
    We encountered that issue few time during season 2, ever since then we decided to just stick to games we can keep l playing long time without fearing death n stuff such as Minecraft creative mode n Skyrim.

    Not sure whether Cortex issue or some other 3rd party factor
     
    Michelle-RazerCortex likes this.
  4. Michelle-RazerCortex

    Michelle-RazerCortex Active Member Staff Member

    Hey there,

    Thanks for posting your concern here. To determine the correct resolution, could you kindly provide us with the Cortex logs in PM if this issue happens again?

    Thank you and have a great day.

    Best regards,
    Michelle Chang
    Razer Cortex PC Team
     
  5. melvinsylar7

    melvinsylar7 Active Member

    Hi Michelle, sure thing, will do so next time yaa. Can I know how to check the Cortex logs?
    So that when this issue happens in the future again, I can copy my log n just PM you straight?
    Thank you.
     
  6. Michelle-RazerCortex

    Michelle-RazerCortex Active Member Staff Member

    Hi, I have sent you a simple guide for collecting and uploading Cortex logs in PM, please check it out. Just feel free to let me know if you have any other issues.

    Thank you!

    Michelle
     
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