Synapse problems with MacOS Catalina

Discussion in 'Razer Synapse' started by Deftknot, Oct 9, 2019.

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  1. Deftknot

    Deftknot New Member

    Dear Razer Support,

    two months ago, people on Reddit reported problems with Synapse 2 and MacOS Catalina Beta.
    Keyboard lights won't work without unplug/plug the USB after hibernation.

    Now, MacOS Catalina has been released globally but the bug still exists.
    Are there any plans for an update so that functionality of the Keyboard will be fully restored?
  2. ZFowlerEditor

    ZFowlerEditor New Member

    I'm also experiencing this bug and would also like to see this fixed.
  3. bestJADEPlumWeb458

    bestJADEPlumWeb458 New Member

    Same problem on me. Razer should update Synapse to support Mac Catalina
  4. ZFowlerEditor

    ZFowlerEditor New Member

    I just installed the update and it didn't fix it for me. Anyone else?
    pancholr, dutchman888 and Hermanator like this.
  5. Imperialbytebuzz864

    Imperialbytebuzz864 New Member

    Same here. Today's patch didn't improve anything.

    Would love this resolved as well.
  6. ZFowlerEditor

    ZFowlerEditor New Member

    Update: The most recent patch is causing Synapse to crash and/or become unresponsive to certain macros.
  7. davidlesterbaron

    davidlesterbaron New Member

    someday i will experience this kind of bug if i can afford 1
  8. Deftknot

    Deftknot New Member

    Same for me. Performance of Synapse is even worse! The app needs hours to load, I can only see the beach ball and then the app crashes.

    And Razer is not responding at all in their official Support forum.
    But on Reddit, you get answers within hours... I don't understand this behaviour...
    DRIFT_IT likes this.
  9. I upgraded to Catalina a couple of days ago. Since the upgrade, the Mac OS does not seem to recognize my Razer Naga mouse or keyboard. I need to unplug both and reconnect them to the computer before Synapse will display them correctly. I've included a screenshot of the message I get when I first start my computer.

    Is anyone having this problem? I'm hopeful that Razer is working on a fix ...

    Attached Files:

  10. All my software is ready for catalina (I've used GO64, nvram boot 64 trick and forum feedback).
    Even my Datacolor Spyder 5 is now compatible since this week update.

    Is there a future with Razer devices on MacOS ? This lack of information is terrible.
    Should we sell our keyboards and mices (3 of each here) to windows users ?
  11. pvdvelden

    pvdvelden New Member

    Same here, with a Razer Kraken 7.1 Chroma headset.
  12. Nelnamara

    Nelnamara New Member

    Synapse dead for me as well Naga Hex keeps resetting to default and the tracking jumps everywhere. I won a Razer keyboard at Blizzcon last year and turned it down.

    Come on Razer - This may be the time to fully switch over to Corsair mayhaps.....
    bug_less, Bourbon909 and bernuli like this.
  13. Sye_The-Vie

    Sye_The-Vie Well-Known Member VANGUARD

    sorry for changing the subject, and no fan of Mac, but MacOS Catalina?

    Has Apple been playing too much GTA?
  14. Certainly, but it's also an island located off the coast of Los Angeles.
    It follows other California landmarks used as codenames.

    They probably chose an island because all 32 bit apps and crap stayed ashore. Lol.
    But this is not the problem with Synapse, which is already 64 bits. The hassle is elsewhere.

    Razer is selling products "MacOS compatible" and this statement is not true anymore !
  15. Yesdalo

    Yesdalo New Member

    Same problem with the headsets, camera and the base station....
  16. AkercByVolume

    AkercByVolume New Member

    I think I have a resolution for connecting the mouse (I cannot speak to the Headsets/camera/or basestation, but I have a hunch the following will work for them to. I will walk through each step in the order in which I did it, but truthfully, I think the last is what actually fixed it so you might want to start there (step 7 below).

    1. Cut a hole in that box...
    J/k actually it was reseting the SMC for my Macbook pro:
    Unplug Razer Mouse (2012 Orochi for me)
    Turn off Macbook pro
    hit power and hold (all left side) Shift control and option for ~15 seconds

    2. let Macbook Pro start up.
    3. connect Razer Orochi
    4. shut down again
    5. Reset NVRAM:
    Hold Power, "P" and "R" Keys for ~20 seconds
    6. let power up fully.

    7. Unplug Razer mouse, try to connect via bluetooth. (For Orochi you have to turn the mouse "on" then hold all four side buttons (2 left and 2 right) to pair then connect via bluetooth settings.
    8. This forced OS Settings to open to "Security and Privacy"> Privacy Tab>Input Monitoring (left menu) and add RzUpdater
    8.5 if settings isn't forced open, you can go to the settings (see graphic), unlock your settings (little lock button bottom left), go to Input Monitoring and manually add RzUpdater to the list and try again to connect via bluetooth
    9. Once this was done, basic mouse functionality was restored. I plugged it back in via USB and all worked just fine.

    I also had problems connecting on the Bootcamp side, so I will try that next and update this post with anything from that side.

    <Update> I checked the bootcamp side and following the above steps all is functional there as well!

    I hope this helps! Good luck.


    Last edited: Oct 26, 2019
    headBegoniacity310 likes this.
  17. rampoxo

    rampoxo New Member

    Thank you very much: No. 7 worked for me...So all old Razer Gadgets worked on macOS Catalina? New Mices don't because they need Synapse 3, this is only Windows Mac support from Razer ends here? So please an official announcement so that I can choose another brand with Mac support.
  18. Please kindly update the support for macOS Catalina ASAP.

    Blackwidow Chroma Mac User
    leecalcote and bernuli like this.
  19. FreezyFlake

    FreezyFlake New Member

    I'm getting a similar issue, my DeathAdder is lighting up with correct functionality, however, I can't change the colors or really edit anything in the synapse. And my Ornata Chroma keyboard still works, it just doesn't light up at all. Please update support for macOS Catilina, this is an urgent problem.
    Tales_19 likes this.
  20. whadafock

    whadafock New Member

    I did a fresh install of Catalina on my iMac yesterday and was trying to use blackwidow chroma and firefly on it for the very first time, but no matter how many times I tried, the LEDs just won’t light up at all. Any idea why?
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