Synapse problems with MacOS Catalina

I upgraded to Catalina a couple of days ago. Since the upgrade, the Mac OS does not seem to recognize my Razer Naga mouse or keyboard. I need to unplug both and reconnect them to the computer before Synapse will display them correctly. I've included a screenshot of the message I get when I first start my computer.

Is anyone having this problem? I'm hopeful that Razer is working on a fix ...

Same problem on me. Razer should update Synapse to support Mac Catalina

ZFowlerEditor
I just installed the update and it didn't fix it for me. Anyone else?

Same here. Today's patch didn't improve anything.

Would love this resolved as well.

Please kindly update the support for macOS Catalina ASAP.

Blackwidow Chroma Mac User

I think I have a resolution for connecting the mouse (I cannot speak to the Headsets/camera/or basestation, but I have a hunch the following will work for them to. I will walk through each step in the order in which I did it, but truthfully, I think the last is what actually fixed it so you might want to start there (step 7 below).

1. Cut a hole in that box...
J/k actually it was reseting the SMC for my Macbook pro:
Unplug Razer Mouse (2012 Orochi for me)
Turn off Macbook pro
hit power and hold (all left side) Shift control and option for ~15 seconds

2. let Macbook Pro start up.
3. connect Razer Orochi
4. shut down again
5. Reset NVRAM:
Hold Power, "P" and "R" Keys for ~20 seconds
6. let power up fully.

7. Unplug Razer mouse, try to connect via bluetooth. (For Orochi you have to turn the mouse "on" then hold all four side buttons (2 left and 2 right) to pair then connect via bluetooth settings.
8. This forced OS Settings to open to "Security and Privacy"> Privacy Tab>Input Monitoring (left menu) and add RzUpdater
8.5 if settings isn't forced open, you can go to the settings (see graphic), unlock your settings (little lock button bottom left), go to Input Monitoring and manually add RzUpdater to the list and try again to connect via bluetooth

9. Once this was done, basic mouse functionality was restored. I plugged it back in via USB and all worked just fine.

I also had problems connecting on the Bootcamp side, so I will try that next and update this post with anything from that side.

<Update> I checked the bootcamp side and following the above steps all is functional there as well!

I hope this helps! Good luck.

Best,

ABV

My Razer Synapse doesn't detect my Razer Firefly and my Razer Kraken 7.1 V2. However it detects my Razer Blackwidow Chroma and my Razer DeathAdder Elite. What the hell...

Thank you Razer, for creating this complication.

Just spent 120+ euros for a new gaming setup for mac, near useless after one day when i updated.
Please fix this. Might even return my mouse after christmas, tbh.

Thank you again, for this pain
around Christmas, as well.

Ok, I think I figured it out. I tried the previous thing on the larger post above, but RzUpdater.app was already on the approved list, so that wasn't my problem. What I ended up doing was manually adding Razer Synapse itself to the approved list on Security & Privacy. To do it, press the plus button below the approved list, then select Razer Synapse from the app list. I added the app itself as well as RzDeviceEngine.app to the list and it works perfectly. Looks like it is a security issue with Mac.

Deftknot
Dear Razer Support,

two months ago, people on Reddit reported problems with Synapse 2 and MacOS Catalina Beta.
(https://www.reddit.com/r/razer/comments/cf83s4/macos_catalina_beta_synapse/)
Keyboard lights won't work without unplug/plug the USB after hibernation.

Now, MacOS Catalina has been released globally but the bug still exists.
Are there any plans for an update so that functionality of the Keyboard will be fully restored?

someday i will experience this kind of bug if i can afford 1

Same here, with a Razer Kraken 7.1 Chroma headset.

Sye_The-Vie
sorry for changing the subject, and no fan of Mac, but MacOS Catalina?

Has Apple been playing too much GTA?

Certainly, but it's also an island located off the coast of Los Angeles.
It follows other California landmarks used as codenames.

They probably chose an island because all 32 bit apps and crap stayed ashore. Lol.
But this is not the problem with Synapse, which is already 64 bits. The hassle is elsewhere.

Razer is selling products "MacOS compatible" and this statement is not true anymore !

Thank you very much: No. 7 worked for me...So all old Razer Gadgets worked on macOS Catalina? New Mices don't because they need Synapse 3, this is only Windows only...so Mac support from Razer ends here? So please an official announcement so that I can choose another brand with Mac support.

Same for me. Default colour for Mamba TE and lights doesn't want to light at BlackWidow Chroma V2.
MacOS Catalina.