Synapse problems with MacOS Catalina | Razer Insider

Synapse problems with MacOS Catalina

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35 Replies

I
Hi All,

Razer Synapse does not seem to recognize my Mamba Wireless. It works, but I cannot see it in the app.
M
I'm facing the same problem....
J
My Naga Trinity and Nommo speakers will show up in Synapse for a brief period of time after rebooting (and unplugging in the case of the mouse). However my Goliathus Extended Chroma doesn't show up at all no matter what I do.

Unfortunately, even the devices that do show up are flakey. I can only loop the colors and the looping doesn't sync between devices — so my desk is a permanent kaleidoscope of colors. Likewise the mouse constantly forgets the settings and sometimes only a reinstall of synapse will fix the issue.

It's a shame, I love the hardware but it's clear that Razer doesn't actually support macOS. I just wish I knew that before buying all this stuff. I feel like I'm stuck now.
D
Pleas update Razer Synapse 2 for macOS Catalina Razer team!
U
Gah. Bought a Naga Trinity for my Mac because they said they support Mac, only to find out Razer is way behind the times. Very disappointing Razer.
G
Recently bought a Naga Trinity to replace my Naga 2014 (which still worked fine after the Catalina update) only to find that none of the buttons/lights can be configured.
Synapse just ignores the changes.
Z
for me it still asks to enable razer USA ltd under system preferences but I already did that
U
I have a 2012 Mamba that connects to Synapse, but a Firefly that I just bought two days ago does not. I tried adding both Razer Synapse and the RzDeviceEngine to Input Monitoring and neither worked unfortunately.
K
bizSpringGreen676
Ok, I think I figured it out. I tried the previous thing on the larger post above, but RzUpdater.app was already on the approved list, so that wasn't my problem. What I ended up doing was manually adding Razer Synapse itself to the approved list on Security & Privacy. To do it, press the plus button below the approved list, then select Razer Synapse from the app list. I added the app itself as well as RzDeviceEngine.app to the list and it works perfectly. Looks like it is a security issue with Mac.

This worked for me. Thanks
A
synsityr
YRMY but There's one more thing you guys might want to try. (I thought I had enabled it, but it didn't stick)

Turn on Input Monitoring, as above (although mine now says both RzUpdater.app AND RzDeviceEngine.app)




but also:
In Activity Montitor, Force Quit the RzUpdater app. It should restart the Synapse app. It will ask you (well, it did for me) to enable allow the app to control you Mac. Turn it on. (it's under Acessibility - RzDeviceEngine.app)



This finally let me properly re-map my DeathAdder Elite buttons.

This worked for me. Thanks a lot!
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