Tartarus V2 - D-pad switches failing (2 devices failed in < 4 months)

Discussion in 'Keyboards' started by Signet145, Apr 14, 2018.

  1. Signet145

    Signet145 New Member

    Hi - I'm not certain if this is the right place to post this, but I'm hoping to bring attention to a quality control issue on the new Tartarus V2 Chroma d-pad switches in the hopes that it will get fixed in a new revision of the product.

    TLDR:
    the d-pad micro-switches are failing way too fast (~1-2 months of use).

    After a bit of research, I'm 99% certain I found the switches that are being used (http://www.kailh.com/en/Products/MS/MN/389.html), which claim to be rated for 3 million clicks. There are 4 of these switches (one for each direction on the d-pad) on a little daughter board inside the device. The first Tartarus V2 I received (JAN '18) had the "right / east" d-pad button fail in mid-FEB (~1.5 months). I received a replacement device from Razer in early March, and this one's d-pad just failed today (4/14), so ~1 month. This time, the "down / south" button failed instead, but in the exact same way. The microswitch just physically dies and stops 'clicking'. You can see a video I uploaded to the support team here to see / hear what I mean.

    ()

    I use the d-pad as my main movement keys in games, replacing my WASD...so they do get a lot of continuous use. That said, I've always played this way and my previous Tartarus / Nostromo devices have never had this issue. I've been using these gamepads for over a decade, since the original Belkin days and have owned ~9-10. I was super excited when Razer announced the new Tartarus V2, especially since it went back to the old d-pad style instead of the single "cylinder" approach, which isn't as accurate for movement. I actually love this new device, but I'm afraid the switches they chose for the d-pad...or perhaps the design itself...needs to be looked at a.s.a.p. for failure modes. I've had two fail, in the same way, in under 4 months...and have never had a single previous device fail in over a decade's worth of use.

    *edit: cleaned up YouTube link*
     
    Last edited: Apr 18, 2018 at 3:16 AM
  2. klaus-l

    klaus-l Member

    From this description, I believe, that the component or it's construction in the Tartarus V2 is not very good.
    Would be fine to get an official statement from Razer, if it`s a geneal problem, or only a specific charge, or ....
    Did/Will Razer change something in production ?
    (I know, it's difficult for the company, but would increase reputation).
     
  3. Madholm

    Madholm New Member

    As if the synapse 2/3 thing wasn't enough of a reason to return my tart v2..... thanks for posting about the shoddy quality of the switches. I use my dpad for movement so this is a huge problem.
     
    klaus-l likes this.