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Why does Razer refuse to explain why synapse 3 is still in beta

Discussion in 'Razer Synapse' started by TKmoney01, Sep 13, 2019.

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  1. TKmoney01

    TKmoney01 New Member

    I'm really just done with this software (and probably razer too).

    i have had issues with it since day one. Support is the most useless avenue ever unless you want to RMA your broken product. The latest issue is that i literally cant see/pick any games/exe's to link to profiles. this is right after a fresh format of windows too! I wont even go into all the random crashes, and issues with keys sticking randomly lol.

    What i really want to know: WTF is the plan with this software?!?!? its been in beta for years, and is still an unstable dumpster fire. its like there is ONE computer science intern developing it with no road map, or coherent direction. Half of my peripherals work in 3 but i have to install an old version for my slightly older peripherals? how have all legacy devices not been added yet!? The interface is clunky, confusing and ridiculously simplistic (in a bad way). is this thing even getting patched anymore? Its a joke that we pay a premium for devices, and they dont work properly because of this stunted software.

    I used to be super into razer like 7-8 years ago, but this software has completely ruined the entire experience. ive already started moving to steel series, and will probably continue down that path once the razer stuff eventually fails completely.

    I just want an honest explanation why this software has been in beta so long. the lack of communication on this from razer is the most frustrating part of all of this.
     
    tecktard, MeeM0daz, FBro56 and 2 others like this.
  2. xCryptik

    xCryptik Well-Known Member VANGUARD

    Why is Razer Synapse 3 in BETA?
    Razer Synapse 3 will remain in beta while we continually add support for legacy devices and gather feedback from the community about new feature set, UI and until we reach the final state. However, the software still goes through the same testing rigors as Synapse 2.0 (and more) and is not expected to be error-prone or act erratically. If you encounter any bugs with the software, please report them using the Beta Feedback button on the dashboard or via customer support as seen here.
     
  3. Joikansai

    Joikansai Well-Known Member VANGUARD

    Gmail launched 2004 as beta and exited beta in 2009. Synapse 2 launched in 2012 i believe also as beta idk when it exited beta but I know since Blade 14 2015 it wasn’t Beta. Synapse 3 launched in 2017 open beta, first I saw on Blade 2018 in beta version, yes it is “years“ though to be more correct 2 years, just give them time.
     
  4. Lusabit

    Lusabit Active Member

    Yes, Meanwhile use other Brands !
     
    PorkeyPine and DRIFT_IT like this.
  5. Joikansai

    Joikansai Well-Known Member VANGUARD

    Yes, good luck with other brands. You got also my attention since apparently you claimed anything around this forum.
    FYI I can handle Synapse 3 with all its bugs but it doesn’t hold at least my Systems performance like MSI dragon center, and Alienware command center with full of bugs, not mentioned Gigabyte with full of bloatware. They’re already non Beta version. It’s better putting beta name for lowering expectations then full versions with tons issues and bugs.
     
  6. Dekades

    Dekades Community Cowboy Staff Member

     
    Joikansai likes this.
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