Deathadder V2 Pro Connectivity Issue Via Dongle/BT/Cable | Razer Insider

Deathadder V2 Pro Connectivity Issue Via Dongle/BT/Cable

  • 5 November 2022
  • 42 replies
  • 4035 views
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42 Replies

T
Hi, I am having the same issue and the support team is only telling me to try the troubleshooting steps but to no avail.
P
Userlevel 3
I feel this could've been resolved a long time ago if SOME PEOPLE at Razer Support just got together to look at this issue with the engineering guys..

SOMEONE would've known that there was a recovery process to un-brick the microcontroller and get it out of the boot loop.. as now it is clear there was a way all along just that it was NEVER communicated to anyone and their customers had to find it out for themselves and announce the solution to each other.

I had to cut the cord (edit: I meant the USB cable that was provided with the mouse) on the defective mouse in order to get an RMA, but thankfully I kept the defective mouse itself. Think of all the affected users that probably would've thrown theirs away, and their cords..

Of all the e-waste generated and money Razer wasted from RMA + shipping.. how ironic is it that they have pages dedicated to "SUSTAINABILITY" and "GOING GREEN" while they're telling people to throw away their bricked mouse and shipping them new ones.. all the while this was actually recoverable in a few steps but nobody at Razer got their stuff together to just find and give support when support was needed.

The more I think about it the more absurd it gets, I expected way more from a company like Razer.

"Go Green" with Razer indeed.
P
Userlevel 3
JulianKapa
Super frustrating...but what do you mean you had to cut the cord to get an RMA?


Sorry by cord I meant the USB cable that was provided with the mouse.. I have edited my post above accordingly.

In order to get an RMA from their support, they require 2 pictures:

1. The mouse with its serial number sticker cut in half
2. The provided micro USB cable which has to be cut (for a WIRELESS mouse)

Their micro USB cable has a smaller than usual plastic housing on the port with a slot/key so that you can't easily use other micro USB cables with the DAV2Pro.

They justify the need for us to cut the cable so that it ensures that the product on our end is indeed 'wrecked' and then they can proceed with RMA.
Razer.Speedcr0ss
Userlevel 7
coolKenyanCopper051
ATTENTION EVERYONE WHO GOT THIS ISSUE!

How to fix it:
1 - download official firmware updater (https://mysupport.razer.com/app/answers/detail/a_id/4557/~/razer-deathadder-v2-pro-firmware-updater-|-rz01-03350)
2 - follow the instructions on updater screen right to the point where it says to connect with WIRE (not dongle, it was previous step IIRC)
3 - in order to make mouse stop rebooting itself you need to press 4 buttons: LMB, RMB, wheel and profile button on the bottom
4 - now your mouse's lights should be turned off and updater will recognize it and will start updating something
5 - when udater says its done - IT IS FIXED

youtube comment that helped me with it -


I appreciate this post. I've also communicated it over to our Support Team/devs so they can check/replicate the additional workaround.

Hey everyone! I understand how frustrating it is to get an issue, and the provided resolution does not help. I'll ensure post an update once I have feedback from the team. I appreciate your patience and cooperation.
C
ptjw99
I'm wondering if this "boot loop" issue is possibly actually the mouse going to sleep and waking up repeatedly.


Yes, exactly. After this update it behaves exactly like before update but the timer of said sleep mode was icreased. I noticed that now mouse work in 2.4hz mode for 15 seconds and that is not changeable. And also the mouse just disconnects every time it goes to sleep instead of just turn lights off. It is probably temporary solution on RAZER side just so device can function at least at wired mode as designed. I didn't use 2.4hz much anyway so I'm not that disappointed.

But not having clear instructions or *FORCED* notification is Synapse or god forbid email is what killing me. Its almost as if that who catched this bug are disposable users and those unsold devices are more important.

And to put things into perspective - firmware update itself was released December 22, 2022. My first post here was on 27th and that was the day I recieved my device from local reseller's service sealing my fears that it was bricked forever. If only I knew sooner.
T
Mode selector
As mentioned earlier, Deathadder v2 Pro uses two different methods of wireless connectivity:


  • Hyperspeed
  • Bluetooth

The mouse uses only one of the two methods at any given time.

To enable Bluetooth connectivity, make sure that you’ve selected BT under the mouse using the slider switch.




Select BT mode
If it’s set to either 2.4 or OFF, it won’t be able to pair with Bluetooth.

Bluetooth Pairing
If you’ve removed the mouse from your Bluetooth devices on your PC, the mouse could still be in a mode where it ‘thinks’ it’s still connected. If this is the case it won’t broadcast messages.

Press and hold both side buttons and dpi-up button at the same time for three seconds to put the device in pairing mode. The logo should blink twice in repeated intervals to indicate that it is in pairing mode.

Your PC should now be able to see the mouse again for re-pairing when you search for it.


When the mouse has paired, the Razer logo will briefly turn solid blue before displaying its lighting effect.

Bluetooth connectivity is limited to 30 feet. However in practice, depending on other wireless devices nearby, the range can be limited to less than that. To ensure better signal quality, move the mouse closer to your PC.

If you encounter issues with Bluetooth pairing, try pairing with another Bluetooth device such as an external speaker. If it doesn’t work then there’s likely an issue with Bluetooth on your PC.

Try Another Computer
To rule out Bluetooth issues with your PC try pairing the mouse with another PC or Mac. If it works, then it’s most likely an issue with your PC.

Some common things to check for:


  • Did you update Windows recently? If so, you might have to roll back the update to see if that caused the issue
  • Are the Bluetooth drivers updated?
  • Although unlikely, it could also be a failure of the Bluetooth chip in your PC.

Deathadder V2 Pro Keeps Disconnecting
One common reason for this is interference due to other wireless devices (Wi-Fi routers, phones or microwave ovens) operating nearby. The other major cause of interference is USB 3.0 devices which are very noisy from a Radio perspective. This results in more interference (especially when they are in heavy use) which in turn disrupts the Bluetooth communication link.

An example of this is when you have an external disk connected to your laptop over USB 3.


USB3 peripheral connected to USB3 interface connector on PC (Image credit: Intel)
Pause the use of the USB 3 device and see if it improves the quality of your Bluetooth connection. As well, move wireless routers, phones and other wireless devices away from your mouse.

If the connection is more stable, then the problem was definitely due to interference. The only way to solve this permanently is to be mindful of other wireless devices nearby.

Final suggestions
If you have tried all the suggestions in our post and none of them worked, it might be worthwhile to contact support at Razer. If your mouse is still under warranty you can ask to RMA it.
FiszPL
Rank
Userlevel 7
Badge +1
@Razer.Speedcr0ss - could you help with this issue?
N
I am also experiencing this issue just now. Suddenly in the middle of playing via usb dongle, it started to disconnect and connect. Now I can't use the dongle at all. I can only use the mouse wired. I tried everything on this thread but the issue still persists.
N
ptjw99
To emphasize once more that DRIVERS or SYNAPSE is NOT the cause of this issue (if indeed you have this exact issue):

Turn on your mouse to 2.4Ghz mode and the RGB (purple?) light will blink ("boot loop") even if the 2.4ghz receiver dongle is not connected to a USB port.

Turn on your mouse to Bluetooth mode and the RGB (blue) light will blink ("boot loop") even your paired device is not on, or not nearby.

This alone will tell you the mouse is already defective because the 2.4Ghz/Bluetooth connection does not even come into the picture yet.

Wiping, then reinstalling drivers, and wiping, then reinstalling Synapse, would NOT help anything and it is a waste of time. There is something wrong with the hardware, or current firmware, that is onboard the DeathAdder V2 Pro, and is independent of the receiver side (PC).



Well, when my dongle is not connected and my DA is on the 2.4 mode, the purple light is not blinking. It only lights up for a couple of seconds and turns off. It doesn't light up except when moved.
D
Razer.Speedcr0ss
@IamShuriken - I hope you've already contacted Amazon with the warranty claim first. Anyhow, you can send me your case number via PM so I can review your contact history. I appreciate your cooperation.

Thanks for the mention, @FiszPL!

Yes, yes, my situation is the same as that of him. Disconnect after about one minute of normal use. Then 2.4 completely damaged
JulianKapa
Userlevel 7
ptjw99
I feel this could've been resolved a long time ago if SOME PEOPLE at Razer Support just got together to look at this issue with the engineering guys..

SOMEONE would've known that there was a recovery process to un-brick the microcontroller and get it out of the boot loop.. as now it is clear there was a way all along just that it was NEVER communicated to anyone and their customers had to find it out for themselves and announce the solution to each other.

I had to cut the cord on the defective mouse in order to get an RMA, but thankfully I kept the defective mouse itself. Think of all the affected users that probably would've thrown theirs away, and their cords..

Of all the e-waste generated and money Razer wasted from RMA + shipping.. how ironic is it that they have pages dedicated to "SUSTAINABILITY" and "GOING GREEN" while they're telling people to throw away their bricked mouse and shipping them new ones.. all the while this was actually recoverable in a few steps but nobody at Razer got their stuff together to just find and give support when support was needed.

The more I think about it the more absurd it gets, I expected way more from a company like Razer.

"Go Green" with Razer indeed.

Super frustrating...but what do you mean you had to cut the cord to get an RMA?
8
ptjw99
To emphasize once more that DRIVERS or SYNAPSE is NOT the cause of this issue (if indeed you have this exact issue):

Turn on your mouse to 2.4Ghz mode and the RGB (purple?) light will blink ("boot loop") even if the 2.4ghz receiver dongle is not connected to a USB port.

Turn on your mouse to Bluetooth mode and the RGB (blue) light will blink ("boot loop") even your paired device is not on, or not nearby.

This alone will tell you the mouse is already defective because the 2.4Ghz/Bluetooth connection does not even come into the picture yet.

Wiping, then reinstalling drivers, and wiping, then reinstalling Synapse, would NOT help anything and it is a waste of time. There is something wrong with the hardware, or current firmware, that is onboard the DeathAdder V2 Pro, and is independent of the receiver side (PC).

Could you solve it?
L

i used to have the same problem, i couldnt fix it, i put my mouse in the box and after a couple months it is working perfectly (no joke), i didnt do anything, i try to fix the drivers, reset the mouse, change the usb port, change the pc, i clean the sensor but nothing happened, for no reason today 03/28 is working, my laptop used to connect and disconnect the mouse, i couldnt used it with the dongle, bt or wired, dont know if with the upgrade of win 10 something fix that error

Phoenix0n3

I have a similar problem. Mouse work OK via cable or BT. But when I try via dongle it connects and reconnects all the time. I tried to update the firmware (had to plug in the dongle a few times to pass the first step where it ask to put a wifi dongle in my pc), and after the update problem persists, tried to update again (Your device is in the latest version 2.04). Any ideas?

Dulnex

Hey Guys, I have had this issue for 2-3 times and each time I deleted and reinstalled everything praying it would work but I figured a method which helped me solve this Deathadder V2 Pro not pairing issue. 

  1. Unplug every connection (Dongle/ Wired connection of the mouse)  and turn the mouse off
  2. Delete Synapse 
  3. Now you need to remove existing drivers so download and follow this Clean Up Drivers program - https://dl.razerzone.com/drivers/Synapse3/win/DriverCleanup/DriverCleanup_21062021.zi 
    (Shout out to whoever released this program)
  4. Restart your PC
  5. Open Device manager - Check Bluetooth connection ( Mine Showed DA Pro 2 and connected when I rolled back Bluetooth drivers) which automatically connected to Bluetooth when I switched the mode on my mouse
  6. Download and run the Razor Pairing software 
    https://mysupport.razer.com/app/answers/detail/a_id/5994/~/how-to-use-the-razer-headset-pairing-utility

- if your dongle doesn't show up : open Device manager and update driver ( Should see Razor death adder with a cation sign) 
- Plug wired connection and wait for pair option to work

So far both modes are working without synapse but doesn't show DPI value (Notification) 
Now Download Synpase and everything should be fine. 
I hope this help!
 

T

It seems i should have done some research before i purchased the RazerDeathAdderV2Pro on 26/08/23 and already in 3 months it seems the DAv2PRO dongle soiled its self and no longer works, though the mouse still works in Wired and BT modes.

Contacted Razer on the 16/11/23, and though its perfectly clear where the fault lies it is still Un-Resolved and going through the motions of daily emails with the support team, uploading invoices, videos, pictures, vast amounts of information, following there scripted instructions when they already know the failure points since They sell Replacement Dongles.

At this point all i want is my money back and they can keep the faulty products,
I still have my original 2014 DeathAdder Chroma and all though it still works perfectly its rather worn after all these years.  
If i can get new RZ01-0121 i’d be a happy man because i know it would last for another 10 years without Failure

MusingElk

Just updated the firmware to v2.05.01_r1 and the issue still occurs..

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