Mice and Surfaces

As the title suggests, my mouse is no longer working via USB. I bought it around the end of 2021, and after 2 years its Bluetooth and 2.4ghz connection has become unreliable thus it’s been connected via USB since then. However it stopped working suddenly. I know the USB cable is fine since it worked with other devices. I connected the mouse too to my other laptop, and other USB ports, which didn’t work. Unfortunately the mouse is already out of warranty. Do you guys have any recommendation how I can get this sorted out? I love the mouse and is already used to its shape that I’m not very eager to spend money and get a new one.

so as the title says, my cat unplugged my pc while i was doing a firmware update to my naga pro and now i can’t use it, any ideas or solutions? 

Are there going to be any more options for wired Nagas with a fixed side plate? I’m currently using a Naga X but it’s looking like it’s on it’s way out.Both wireless and detachable side plates are big minuses for me. Wireless is never used, and adds weight. Detachable side plate on 2 separate Trinities kept disconnecting.

My Fiancé is getting back into pc gaming and is looking to upgrade some components. After gifting them the Hello Kitty and Friends mousepad, they want more matching peripherals. They currently have the Razer Viper that was included in a past bundle. Now they would like to upgrade to the Viper Ultimate and want it to match the mousepad. We realized the only mouse that would match is the Orochi, which they do not want to switch to. Is there any way to get a customized and matching Viper Ultimate?

Out of nowhere my scrollwheel toggle stopped working alltogether. i couldn’t switch at all. After following the troubleshooting, it is now permanently free spinning. Synapse does recognize the button press, and shows the change in mode, but nothing happens on the mouse. please help.

Meu mouse deathadder v3 nao esta carregando e nao sai do 0%

hello, will the mouse wheels from razer viper, razer viper mini and razer viper ultimate fit the razer viper v2 pro?

The scrollwheel toggle on my basilisk does a few weird things.Sometimes it refuses to lock the wheel back up at all. it remains free spinning until i plug the mouse out and back in. most of the time after locking the wheel back up it still feels mushy to the point where the wheel is still somewhat free spinning. the sound of the switching is also clearly less crisp.when i quickly press the toggle button a few times the mouse just completely disconnects from my pc. also. whenever the scrollwheel speed is toggled the lighting stops for a moment. and whenever my mouse is lifted off the mousepad the RGB changes color. i have no idea whats going on with my mouse or how to fix it. especially the last thing with the light. i appreciate any help

Randomly over night my Deathadder V3 Pro has suddenly turned off without responding to my razer laptop when plugged nor the button on the bottom despite how long I hold it. Sometimes after randomly trying to turn it on and hold down the button it will be on for 5-15 seconds just for it to turn off again and go non-responsive. With the DAv3 Pro 2.4 plugged in synapse doesn't recognize it being on for this time, but my bluetooth devices still lists it being a device on windows while plugged in and off. I've tried uninstalling synapse and reinstalling, the mouse is only two years old, I've cleaned it and kept it well kept (no smashing or throwing it around) yet again, overnight, it goes unresponsive, despite it being charged the night before and me trying to charge it again it doesn't react, and I've tried multiple different charging ports and no response. What should I do? I don't want to toss a $160 mouse.

The cursor of my Razer Viper V3 Hyperspeed mouse won’t appear. I’ve looked into my device manager and reinstalled it multiple times. However, an error showed that said “the drivers are corrupted or missing”. I tried to redownload the drivers from the Razer website, but I need a mouse cursor to do so. On the screen (firmware updater) that tells me to click “next”  to check my firmware, I am unable to click “next” as I need a mouse. The tab button and arrow keys won’t works either. I have also tried other Razer mice, but they haven’t worked either. Please help!

The only problem I have now is installing the driver. I cannot use the tab key or the arrow keys to click “next” on the firmware update page, so I am unsure on what to do. The other mice I have tried to use will not work either.

I’ve been using my Orochi mouse for awhile, about as long as I’ve had my laptop, and the dongle randomly started disconnecting before it finally stopped working. When it’s plugged in, my laptop keeps giving the disconnect and reconnect alert with no luck on a connection but when switching to bluetooth, the mouse is able to connect and work fine. I tested the dongle on my wife’s laptop and there was still no connection as well as cleaned out my own ports with normal usbs connecting as normal so I’ve been able to narrow the problem down to an issue with the dongle’s receiver.

Greetings! A decent while ago I bought myself a new Orochi V2, but as of a couple months ago I have been having some issues with the mouse. It seemingly just disconnects at random times, even when it's being used like when I am in the middle of a game. There is no way to turn it back on unless I open the lid and take the battery in and out again, only then will it turn on. It can't be the fault of the batteries because it is very unlikely that my brand new batteries deplete so quickly. As they sometimes tend to disconnect after even less than a day of use. Any help would be appreciated, Thanks!

  I have been a fan of Deathadder for a long time, and when V2 was released, I immediately found the 2 new customizable middle buttons were very useful and they brought me much convenience when I set macros on these buttons. It’s a pity that in V3 they removed these 2 buttons. I really hope that Razer can release a variant with the extra middle buttons in V2.

I as watching the razer shorts on youtube and they shown a cinnamoroll mat, but when I go to custom mats in europe I can’t select cinnamoroll, only in the US. Is there any way that I can buy it or it isn’t available in europe at all?

Hey, since 2 weeks my basilisk ultimate mouse has stopped working wirelessly, it only works with cable.I have deleted and downloaded synapse, used the pairing utility several times, tested on multiple PCs., multiple types of usb ports etc.i even bought a new dongle, same thing.the issue is, the mouse works with cable, but it completly shuts down when the cable is unplugged.When i put the mouse ob the charging deck, it shows in the synapse, with 100% charge, and with the charging logo, once i take it out, i see in synapse, the charging logo is gone and after 1 second the whole mouse is gone.I saw there is a lot of threads similar to this once, but they either dont have a fix, or an admin/moderator asks for a PM.Thanks

Hi. I have DeathAdder v2 pro with hyperspeed dongle. And I want to buy Pro Click for work (as a secondary mouse). Can I use the hyperspeed dongle with Pro Click to use only one dongle?

Whenever I move my mouse slightly fast it disconnects for about a secondI have tried almost everything to stop this, I have updated the Firmware, uninstalled synapse, removed it from device manager. Its a Viper 8khz

I bought this mouse about a month or two ago. It’s been working fine until today, it just stopped working out of nowhere. i tried doing firmware update but it doesnt even connect to the firmware only the dongle, I don’t know how to update driver because it doesn’t even recognize anywhere even with wired.

Can you guys give me a replacement cable for my mouse I lost mine

Razer Deathadder v2 x Hyperspeed isn’t working, nor is it being recognized by synapse.It didn’t work for some reason just when playing Valorant, I tried to do the repair tool, everything, it still didn’t work.I have some free time, and the mouse is recognized by device manager, but not synapse. why?

My mouse was working earlier this morning like usual. I got up to go to the bathroom and once I came back the mouse suddenly wasn't responding. It stopped clicking and moving as well as no longer being detected in razer synapse. It is still detected under my pc’s input devices however. The mouse is only about 6 months old so it makes no sense for any major problems to already occur.I have tried: Unplugging and Replunging the mouse, Restarting my computer, Uninstalling and Reinstalling synapse, Updating synapse, Repairing synapse, Reinstalling my mouse drivers, Every port on my pc, Plugging it into another device, Charging it with different cables.Does this happen to anyone else?  

Hi guys,Somehow I lost all my settings on my Tartarus pro. I got a pop up asking if I wanted to pull my settings from the cloud or local. Not realizing everything is on the cloud, I hit local. Totally lost every setting. I could recreate everything EXCEPT the strafe left and right. I need back and forward and strafes, not turns. I tend to mouse and keypad together. I use the joystick on the Tartarus Pro to do this part. Can anyone tell me how to program strafe back in? (and, I’ll remember it’s cloud, not local. :D) Thanks so muchGranny Rubyrose, wow mage

So if I go into the Razer software app, I can see the mouse but it shows as „off“ even tho the lights are blinking (On Bluetooth and usb)? If I get the usb thing out the mouse disappears, if I get it in it shows the mouse, but it always shows me that it is off even tho I turn it on (on usb). I tried Bluetooth too, but it doesn’t shows there at all. I installed all new soft- and firmware. I really don’t know what else I can try, really disappointing because it such a good mouse that I’ve had for over an year or two. 

For a long time, I have had issue with my pc turning on, as soon it goes to sleep. It seems I found the culprit.The “mus og andre pegeredskaber” translates to “mouse and other pointing devices” In power management it was set to be able to turn on the pc. The check box with pc can turn it off to save power, was unchecked and greyed out.I do have the Razer Basilisk ultimate, but it has its own driver Razer Base Station ChromaDevice type:   mouse and other pointing devicesproducer:        Razer IncPlacement:     On USB input device