About the Paid to Play Suspension. | Razer Insider

About the Paid to Play Suspension.


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We created Paid to Play as an opportunity for gamers to get rewarded, just by gaming. Since the program’s launch, over 1B zSilver has been exchanged and over 35,000 rewards redeemed by our fans.

We’re always listening to the community, and everyone’s feedback is important to us. With an increasing amount of negative feedback on the Paid to Play program, we’re going to be taking a hard look into the overall program and mechanics to do right for you and all the gamers who participated. While we take time to develop ways to make it rewarding and beneficial for all, we will suspend the Paid to Play program, effective March 1, 2018. In the event that we are unable to provide a satisfactory solution, the program will be suspended indefinitely.

Making Razer zSilver the rewards credits for gamers has always been our goal, and we’re constantly working on ways to introduce more rewards to earn zSilver. With over 50 rewards on the Razer zSilver catalog, kindly note that rewards will always be on a first-come, first-served, while stocks last basis.

If you’re a step away from redeeming your next Razer reward, here are other ways to earn zSilver:

• Using Razer zGold to pay for your gaming purchases
• Being an active contributor on Razer Insider
• Logging in daily on Razer Cortex
• Syncing your Steam account with Cortex: Deals
• Subscribing to Cortex: Deals newsletters and more to be introduced soon

We thank you for supporting Paid to Play, and welcome all feedback and suggestions on this thread. Should you have any other questions about Paid to Play, please write in to Razer Support or refer to our FAQs here.

This topic has been closed for comments

428 Replies

Hello friends.
Something similar happened to me
I wanted a mouse for my gift and they raised the silver to 146500 and now
neither did B - (((((
I will stay in 6500 silver, when February ends, again I do not arrive either
Uqe bad luck. One more thing my son is left-handed
greetings to all
Well, sad to see a good program saying good by!
I was still on my almost 100k zSilver... well, let's hope they get some way to have p2p back later!
Akimbowles_Rangers
What idiot complains about getting free stuff for doing stuff they enjoy?! Please Razer don't punish us for the silly muppets out there!!!!! :slightly_sad:

Probably no one complained it is just an excuse to end program that is causing them financial losses, even partnering with free to play games companies to bring them players Razer was just losing cash in this deal.
Still tho thank you Razer i got couple of things from you and i'm glad.
I'm late to the party and this makes me sad. I was hoping to earn a lighted cup holder but don't even see them listed any more. I still love all my Razer products and especially my lighted up battlestation1
I really hope they bring back this program. I was great! 😞
Userlevel 7
I'm hoping when/if it is brought back, it will be even better than it already was.
So I can't play to get it, I can't save it up, I can't compete for it....the only way to consistently get this is to spend money and in the long run it's not worth it. I'm uninstalling, Razer have just continuously trashed everything that was good about zSilver and have release nothing new for it. They always say "We will improve and release" or something but it never happens. Was fun while it lasted but zSilver is dead, I'll spend what I got and then that's it for me. Razer, fix your development cycle.
Thank you Razer for giving us an opportunity to get free Razer stuffs. I just redeemed a White Kraken Pro V2. I was aiming for the BW Chroma V2 but things got complicated so I have to exit for now. I hope something cool will come up for farming those zSilvers. This program lets me try games that I didn't know was fun and addicting. It made my gaming spirit more alive. Kudos to Razer for this program. Godspeed!
Thanks to Razer CEO @mltan for creating Razer Cortex paid to play program, i able to redeem my very first Razer Keyboard that i can't afford before! and I had just received it today! Thank you very much!! I hope will be more program can help those gamers that can't afford a Razer products like me. All the best!
Well, I think the program was going quite well and you should have left it just as it was.
It's really sad to see the P2P system go, especially when I live outside the area of ZGold validity. Thank you, Razer, for the P2P programme up till this point in time. I really do hope they come up with a solution soon
I need 28k more Zsilver for Razer Tiamat 2.2 v2, hope that I didn't collected all of that for nothing and that I would eventually redeem it... 🙂
catch300
I need 28k more Zsilver for Razer Tiamat 2.2 v2, hope that I didn't collected all of that for nothing and that I would eventually redeem it... :)


I advise you wait for it and not spend your zSilver just yet. I believe Razer will come up with different way(s) of earning zSilver so you should be good. Min said so himself. It may or may not include the current P2P program but whatever it is, I'm eagerly waiting.
And 2k zSilver to go for the Razer Ornata. 😞
this will be missed
I have been using Razer Cortex for a number of years (is it possible 4 or 5 yrs). When I started I don't believe there was any kind of reward program, it was to boost my game playing on a computer which was sold as a gaming machine but which sadly stretched that description beyond strict truth into the realm of pure fantasy. Whether Cortex ever really helped, I still don't know, but I continued on faith.

At some point the nature of Cortex seemed to change. Games I had imported disappeared and could no longer be started through Cortex. A loyalty/reward program appeared. Some games earned rewards, others didn't. Some games were advertised through Cortex and other programs through which games could be purchased were linked (or could be). Anyway at that time I knew nothing about Razer hardware. Despite that i started my own path on Paid to Play. Very early I decide that whatever games earned the most points would not change my habits, I would play my games. However I did take a look at the items offered as rewards, and researched a number of Razer products, reading reviews and so forth. It seems to me the program was designed to encourage exactly that kind of activity (i.e. promote Razer products). That is a perfectly legitimate goal, but let's be realistic, no company launches a loyalty program from pure altruism. if the company sees no benefit the program won't survive long.

Eventually I had some 99,000 Zsilver. The cheapest keyboard at that time was 103,000 Zsilver. ...Then the numbers changed. I think that keyboard simply disappeared from rewards, but I had read the rules and knew you retained the right to change Rewards at any time for any reason (even no reason at all just a whim).

This reward program was, let's face it not without any problems. The note suggesting that if you had a problem collecting Zsilver, you should contact Support rather implies such a problem might be possible. In my experience it proved very possible. The first couple of times no Zsilver showed up, the problem seemed temporary. After a while I did write to support and received an answer suggest reloading the program. That did cure the problem, at least for a while. This was at first a mere annoyance, but since it happened again and again and with increasing frequency, it was becoming a serious aggravation. To add insult to injury, Cortex itself showed a little banner saying in effect 'game running. earning Zsilver', an assurance which was simply not true, as I would discover some hours later when I stopped playing to find no Zsilver at all. I read several comments in forums from players with the same problem.
I again wrote to support and was told the program was being modified (or already had been). When the same thing still happened, I contacted Support yet again. I should point out that at this stage I was beyond simply annoyed, and my view of Razer had gone from generally favorable to distinctly unfavorable. I reported the problem in great detail and included screen shots showing my FPS for a number of hours of play which included the time and date as recorded by Razer Cortex. I also pointed out that despite a litany of complaints about Zsilver not being credited no one had suggested crediting Zsilver earned.
To that I did receive a reply saying "We are not allowed to credit lost Zsilver". My thought was "How convenient, you wrote the rules and the program which doesn't work reliably. I kept my side of the bargain but you are not keeping your's".
I also received a request to send a bunch of my computer records so Support could help me. So I did send those. To my mind the ball was now in your court. However, some time later I received another reply this one saying that since they had not heard from me for some time they were closing the file. Was I supposed to complain again? I wonder will this one go in the Resolved category?

The above is given in detail (way too much I hear you say), because there is something quite disturbing in this whole debate over the end of the Paid to Play Program. We have gone from "increasing complaints" to "negativity" to "trolls/negativity". I certainly hope no one condones death threats, but there are laws which cover those and the authorities should be left to deal with them. No one likes complaints, but one can learn from them and make adjustments when they are legitimate. Or one can become defensive and circle the wagons. From where I stand I see a lot of defense and that is not at all a positive response to what happened to you.
Thank You Razer...
Userlevel 7
Because of this, I am able to own Razer products. Thanks Razer for everything hope to see Paid to Play back soon enough
I am truly sorry that this program is going to be suspended. The p2p program is the only reason I came here, I played (and sometimes purchased) the featured games... I know that the beautiful things come to end but I really hope razer make up his mind.
Anyway thanks razer. It was like a journey together, now i know like any products of the store because I was so excited on what to re deem that now I could work in a razer store :big_grin_:.

A while ago I had express the disappointment for the rised zsilver prices, but it doesen't intend to be a negative feedback. It was only because I had reached the goal I had set to and I was waiting for the product at the store, just the day after almost 100000 zsilver added to my goal. It was... you know... I would prefer a gradual raise, or a warning.
But I think anyone that use the p2p is grateful for the opportunity razer gave us, but people don't write everyday in the forum thanks or how much we love razer stuff.
I have lot of razer stuff anf when people see my gear always said that it's beautiful and that they wanted it too..

So, just to be clear, if my post was read like a negative feedback I am sorry. But it's a forum, and generally people speak about the problems, not about how good is something.
Probably I'm wrong becouse I didn't say enough how much I have appreciate this program. It's like at home, you stay with people you love, but you never tell'em you love them...

So thank you razer. :smile_:
RIP Cortex
*pours a drink out*
I was wondering in February if we are still able to order peripheral devices like the "Razer Cynosa Chroma" and whether any new Razer products will come around or will it be disbanded completely?
OneTappingSmurf
I was wondering in February if we are still able to order peripheral devices like the "Razer Cynosa Chroma" and whether any new Razer products will come around or will it be disbanded completely?


I meant to say March not February sorry.
Userlevel 7
OneTappingSmurf
I was wondering in February if we are still able to order peripheral devices like the "Razer Cynosa Chroma" and whether any new Razer products will come around or will it be disbanded completely?

ZSilver and ZVault as a whole will still exist, so you will be able to redeem those items and they will still be updating the products you can redeem every month or so, along with adding more ways to earn ZSilver and other different raffles, etc..
Jenjar
ZSilver and ZVault as a whole will still exist, so you will be able to redeem those items and they will still be updating the products you can redeem every month or so, along with adding more ways to earn ZSilver and other different raffles, etc..


So does this mean next month there will be new items e.g. Razer death adder elite and the old items like the Razer Cynosa Chroma will be removed?

Or will they just add more items to the current catalog?
Will our zsilvers we have now stop counting down to expire while the P2P programme is over viewed ?