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Razer Kiyo Pro disconnects


I have been experiencing intermittent disconnects when using my Razer Kiyo Pro webcam with different software. I have used it previously with OBS for hours with no issues, however I’m consistently seeing issues with both Zoom and Gather meetings.

 

The camera will work well for about 20 minutes or so, at which point it just disconnects. While disconnected it doesn’t show in Razer Synapse or in my Windows settings. It will then show up again after 5 minutes or so.

 

Hardware solutions I’ve tried:

  • Using different cables to connect to the computer
  • Connecting to different ports on my computer

Software solutions I’ve tried:

  • Updating webcam firmware
  • Deleting installed drivers and reinstalling WITHOUT installing Synapse
  • Deleting installed drivers and reinstalling WITH Synapse

 

I’ve been looking for fixes on this issue for several days, and I can see a lot of people have experienced this with no consistent fix. It’s frustrating because I really like the camera, it has good quality and wide angle. It seems many people simply give up on trying to fix this and use a different camera.

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17 Replies

  • Insider Mini
  • 5 replies
  • August 20, 2024

Same here!!!


  • Insider Mini
  • 2 replies
  • August 31, 2024

Same exact problem here. Especially with Zoom.


  • Insider Mini
  • 5 replies
  • August 31, 2024

Hello Razer. Any help on this.???


  • Author
  • Insider Mini
  • 1 reply
  • September 17, 2024

It’s frustrating that Razer redirects all attempts for getting actual support to this forum. This is clearly a common issue with one of their high-end devices, and I have seen nothing in terms of a response. It’s clear Razer has no interest in actually helping their customers and has streamlined their support process to allow real issues to be efficiently swept under the rug


  • Insider Mini
  • 3 replies
  • September 28, 2024

I’ve been experiencing issues for a few weeks now and it seems to just have happened after an update… 

It’s really frustrating as you said, because you can’t get support from them


  • Insider Mini
  • 1 reply
  • September 30, 2024

I just got the Kiyo Pro, and now I’m faced with the same problem.  I use this for work so it’s incredibly frustrating when I jump on a call and suddenly can’t use my brand new webcam and mic. 


  • Insider Mini
  • 5 replies
  • September 30, 2024

Helloooooooo Razer. Is there anybody out there?


  • 1 reply
  • October 1, 2024

Same issue. Does anyone recommend another brand not Logitech or Razer? 


Hi Razer Community and Support,

I’m reaching out here because I’ve been facing serious issues with my Razer webcam, and I wanted to know if anyone else has found a reliable solution. My webcam constantly disconnects during video calls, particularly during important office meetings, which is very disruptive. The camera often doesn’t appear in my meeting software unless I manually disconnect and reconnect it. This happens multiple times a day, and it’s becoming a significant problem for my workflow.

I’ve already gone through all the troubleshooting steps recommended by Razer and Microsoft:

  • Updated all drivers
  • Installed the latest Windows updates
  • Tried different USB ports (all USB 3.0 or higher)

Despite these efforts, the problem persists, so I don’t believe it’s a software issue. I’ve also noticed that I’m not the only one experiencing this. There are quite a few posts here and on other forums from users with the same issue. This doesn’t reflect well on the brand and could affect my future recommendations of Razer products.

If anyone has found a fix or workaround, I’d really appreciate the help. Otherwise, I hope Razer can address this issue promptly because it’s becoming a serious inconvenience.

Thanks in advance!


  • Insider Mini
  • 1 reply
  • October 15, 2024

I am having the same issue.  I actually own 2 cameras and I have 1 at my home office and 1 at my office office and both are crapping out during calls.   The timeline of when this started to happen is consistent with other posters on this thread. 


Please help me!  Asap!

 


  • Insider Mini
  • 1 reply
  • October 20, 2024

Same issue here. Everyone at work tells me to “get a Mac!”. 

 


bizvilleLightCyan138

Same issue here! It just disconnects and doest appear for a random period of time. Restart system, connect, re-connect, different USB slot….. I tried everything…. Last time it worked was on Thursday…. CMON! I need it for business meetings!!!! The cam is just 5 months old…...


  • Insider Mini
  • 2 replies
  • November 5, 2024

It just shuddered and died, but slowly. Really bad show. Expensive things! Microsoft did everything they could, including online technical support and reinstallation of the drivers and software. Nothing helps.


I have a fleet of PCs and they are all using the Razer Kiyo Pro Ultra camera with an app in google chrome.  The camera will randomly stop working and the user will have to disconnect it and reconnect it before it starts working again.  I would love if Razor can help provide a solution or at least acknowledge to problem.


  • Insider Mini
  • 1 reply
  • November 20, 2024

Same problem here. And it’s new-- just this week my Pro has started this, disconnecting every 30 second to three minutes, especially in Zoom. It’s completely useless. Have updated drivers, firmware, cables, etc. to no avail. The lack of response from Razer to this issue is troubling...multiple users in this forum alone with the same problem but no answers?

I’m going to have to use a different camera as this has been very disruptive to my workflow. Will check back periodically to see if a solution has been found that will make the Pro usable again.


brigraphix
  • Insider Mini
  • 1 reply
  • November 22, 2024

Same problems here. We have 2 of these cameras on different computers. Both have the same issues when having a video call using: google, zoom, teams, or gotomeeting. Based on the lack of resolution, we won’t be buying razer products in the future or recommending them for anyone in business.


ROOJR.99
  • Insider Mini
  • 2 replies
  • November 22, 2024
I request the code to my number and I never get a solution
 

 

 


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