Changed my phone and can't use authenticator anymore | Razer Insider
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Question

Changed my phone and can't use authenticator anymore

  • January 22, 2025
  • 1 reply
  • 13 views

iCosiSenpai

Good day. I just change my phone and can’t remember authy login. I can’t edit my razer information such as backup codes or edit biometric authentication. Please help me, i’ve lost the backup codes too!! >.<

 

Razer ID: iCosiSenpai

Email: (removed for security)

phone number not linked 

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1 Reply

Razer.Aero
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  • Razer Support
  • 3222 replies
  • January 22, 2025

Hi iCosiSenpai,


For Razer Gold account issue, please submit a Ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right. Please make sure to include the following information below to the team to reset your account OTP.

1. Registered email:
2. Razer ID :
3. First Name:
4. Last Name:
5. Birthdate:
6. Mobile phone number:
7. Billing address:

After submitting it, send me a PM with your ticket number so I can call their attention to your case. Have a good one!

*Thread locked to curb conversation to PM.


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