Razer Blade 16 Touchpad Firmware Updater Freeze at 90% | Razer Insider
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Razer Blade 16 Touchpad Firmware Updater Freeze at 90%

  • September 11, 2023
  • 3 replies
  • 290 views

DarkSiennawatchpulse945

After updating Windows I decided to update Razer software, I started with https://mysupport.razer.com/app/answers/detail/a_id/13561 which is the latest Touchpad Firmware, released a couple a days ago. I had version 04 and this one is 05 according to the updater.

It took only a couple of minutes to go form  0 to 90% but now it's freeze at 90% for over an hour. Neither the keyboard nor the touchpad respond but the laptop is working.The time is updating and I get event popups from other software. I tried to use an external keyboard/mouse but doesn't work either.

The links says "Important: Do not force restart or shut down the Razer Blade during this process." but what's the alternative in this case?

Best answer by DarkSiennawatchpulse945

I ended up signing out and back in without restarting, and running the updater again but it said there was nothing to update. So far everything seems ok.

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3 Replies

DarkSiennawatchpulse945

Update: Ok, so Ctrl+Alt+Del does work and I get a black screen with "Lock", "Switch User", "Sign out", "Change a password", "Task Manager" and Cancel. In that screen I can use the touchpad, arrow keys and enter normally. But as soon as I click cancel, it returns to the Updater screen and the keyboard is unresponsive again.


DarkSiennawatchpulse945

I ended up signing out and back in without restarting, and running the updater again but it said there was nothing to update. So far everything seems ok.


retroYaleBluefirst282

Not touch working


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