black screen on razer central login page | Razer Insider

black screen on razer central login page

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115 Replies

Z

Heyy can I get that new installer too please? all of my apps are broken and nothing works… I really need help. 

AhnkaraTTV

Guess I need this new installer now as well. Everything was working just fine until today. Blank Log In screen and Synapse won’t pop up. Used Razer for a few years now and this is the first issue i’ve had. Hope to get thsi soon as I play tons of games that I have different setups for and I use the Trinity with the 12 button side. Not being able to change the profile that it’s on right now is actually making it hard to play.

D

I’m also getting a black screen when opening up Cortex. Doing a fresh install does not fix this 

FoggyHarbor

I am having the same issue as well.  Could I get the new installer please?

A

Hey @Zareget @AhnkaraTTV ,

 

Thank you for sharing your issue with us via this thread.

 

@AhnkaraTTV We have resolved this issue via the newest version of Razer Synapse,  please reinstall Razer Synapse. 

 

@Zareget If you installed Razer Synpase, please reinstall Razer Synapse. If you are a Cortex or other Razer app user, please exit all Razer apps by right-clicking the Razer Central icon and clicking “Exit All Apps”. Then, clear the cache folder via this directory: %LocalAppData%\Razer\Razer Central\WebAppCache

 

Then, restart Razer Cortex and see whether the issue persists. If yes, please try the new installer I sent to you via pm.

 

Truly appreciate your patience. 

 

Michelle

2

I also have the same problem, I have cortex and synapse, so i tried clearing the cache folder. But I still have the problem. Tried restarting my Wifi, no effect.

A

Having the same back screen issue with cortex.

Hey there!

 

Thank you for sharing your issue witb us here. My name is Michelle and am part of the Razer Cortex technical support team. I am happy to assist you with your issue.

 

To help us quickly figure out the causes of the issue, could you provide us with your Razer Cortex logs via pm for us to futher investigate this issue?

 

Thank you for your feedback and patience. 

 

Michelle

A

I also have the same problem, I have cortex and synapse, so i tried clearing the cache folder. But I still have the problem. Tried restarting my Wifi, no effect.

Hey there!

 

Thank you for sharing your issue with us. My name is Michelle, and I’m part of the Razer Cortex technical support team. I’m delighted to assist you with your issue. 

 

Please make sure that you install the latest version of Razer Synapse and Cortex. If you continue to experience any issues after updating your Razer Synapse and Razer Cortex to the latest version, please do not hesitate to provide us with your  with your Razer Cortex logs via pm. 

 

Appreciate your patience and feedback. 

 

Michelle

515Mzaage

Good evening

I can't buy because of my mobile number change, is there a solution?

A

Hey @draculaguy1 and @FoggyHarbor ,

 

Thank you for sharing your issue with us here. I have sent you the new installer via pm. Please check it and let us know if this issue persists. Thank you!

 

Michelle

C

I’ve been having this issue for MONTHS. Can you please make this fix public? 

A

Hey @OrangeRedbestcentral676   @Magictrip @soloChlorophyllGreen521 @xxaann_ @515Mzaage @cmurph902 ,

 

Thank you for your feedback. I have sent you the new installer via PM. Please check it. Thank you!

 

Michelle

YellowRosegeofocus684
Userlevel 3

Same problem. Multiple fresh installs. Even tried to log as guest but still getting the blank screen when trying to log in. As many others I wonder why we must beg for the solution when is a common problem but here I am, so, @Michelle-RazerCortexPC,  please, can you send me the proper installer?

C0rps3K1ng

is this the only way to get the new installer?

Why don’t you put somewhere on the server and let us download?

I need it too.

A

is this the only way to get the new installer?

Why don’t you put somewhere on the server and let us download?

I need it too.

Hey there,

 

Thank you for posting your issue here. I have sent the new installer to you via pm. Please check it. Thank you!

 

Michelle

Nyagami

Hello I have the same problem can I have the installer?

l0ff3n

I have the same issue, can I have the installer?

A

Hey @Nyagami and @l0ff3n ,

 

The issue was resolved in the latest version of Razer Central. Please uninstall Razer Cortex or Razer Synapse, and then, download and install the newest version:

Razer Cortex: https://www.razer.com/cortex

Razer Synpase: https://www.razer.com/synapse-3

 

If this issue still persists after you successfully installed the newest version, please provide us with your Razer Cortex logs via PM. 

 

Thank you for your patience. 

 

Michelle

N

Hello! I am now getting this blackscreen also and my keyboard macros are not working anymore. I uninstalled and reinstalled and even deleted the webcache file and nothing has changed.

Nyagami

Hey @Nyagami and @l0ff3n ,

 

The issue was resolved in the latest version of Razer Central. Please uninstall Razer Cortex or Razer Synapse, and then, download and install the newest version:

Razer Cortex: https://www.razer.com/cortex

Razer Synpase: https://www.razer.com/synapse-3

 

If this issue still persists after you successfully installed the newest version, please provide us with your Razer Cortex logs via PM. 

 

Thank you for your patience. 

 

Michelle

I downloaded the latest version and I still have the same problem can I have the installation program?

P

i also need the installer as well i have the same issue.

 

A

Hello! I am now getting this blackscreen also and my keyboard macros are not working anymore. I uninstalled and reinstalled and even deleted the webcache file and nothing has changed.

Hey there!

 

Thank you for sharing your issue with us. My name is Michelle from the Razer Cortex technical support team. I am delighted to be of your assistance. 

 

I have sent you the new installer via pm. Please check it and let us know if this persists.

 

We sincerely apologize for the inconvenience this issue has caused you. 

 

Michelle

A

i also need the installer as well i have the same issue.

 

Hey there!

 

We have sent the new installer to you via pm. Please check it here.

 

Michelle

A

Hey @Nyagami ,

 

The installer sent to users before is earlier than the latest update. So, the current official version is the latest version. 

 

To fix this, could you clear the cache by following the steps below?

  1. Exit Razer Cetral by right-clicking the Razer Central icon > Exit All Apps
  2. Go to find this folder “WebAppCache” under “Razer Central” folder. You can copy and paste this directory %localappdata%\razer to fine them.
  3. Clear all contents in “WebAppCache” folder.
  4. Restart Razer Cebtral by launching any Razer apps. 

If this issue persists, please feel free to provide us with your logs via pm.

 

If you installed Razer Synpase, please collect your logs here: 

https://mysupport.razer.com/app/answers/detail/a_id/1462/

If you installed Razer Cortex, please get your log here:

https://mysupport.razer.com/app/answers/detail/a_id/1685

If you installed both apps, either would be ok. 

 

We’ll be looking forward to your reply soon. Thank you!

 

Michelle

A

@Michelle-RazerCortexPC hi i am also having this problem can i please get the correct installer 

Hey there!

 

Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I have sent you the new installer via PM. Please check it. Thank you!

 

Michelle

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