black screen on razer central login page | Razer Insider

black screen on razer central login page

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115 Replies

P
It is a wild guess, still many applications showed a black on my system lately. Trying to pinpoint the issue, playing with screen settimgs i noticed all applications displayed on my old secondary monitor with no issues. Suspecting a corrupted GPU driver (AMD prereleases are prone to show all kinds of strange behaviour) i did a clean install. Nevertheless the problem perisisted. I could start on a (much too large) window on the old screen and drag it over. Long story short in the end the culprit turned out to be MS auto HDR feature on Win11 which i had to disable manually for affected applications.
A
PM2116H19435856
It is a wild guess, still many applications showed a black on my system lately. Trying to pinpoint the issue, playing with screen settimgs i noticed all applications displayed on my old secondary monitor with no issues. Suspecting a corrupted GPU driver (AMD prereleases are prone to show all kinds of strange behaviour) i did a clean install. Nevertheless the problem perisisted. I could start on a (much too large) window on the old screen and drag it over. Long story short in the end the culprit turned out to be MS auto HDR feature on Win11 which i had to disable manually for affected applications.

it don't help me
A
Hey @RadarK19 @JackToncatridr @alt_alf @PM2116H19435856 ,

I am sorry to reply to you late. Our engineer created a new installer. I have sent it to you via PM. Please install it and let us know if it works.

Please always feel free to let me know if you need further assistance. We truly appreciate your patience and feedback.

Hope you have a wonderful day.

Michelle
A

Hello I am having the same issue and I have attempted on a few occasions to reinstall and update with no joy. Would you be able to assist?

Thanks 

Hey there!

 

Thank you for sharing your issue with us here. Could you provide us with your Razer Central logs via pm? 

If you install Razer Cortex, please visit this page to collect your logs: 

https://mysupport.razer.com/app/answers/detail/a_id/1685

If you install Razer Synapse, please visit this page to get your logs:

https://mysupport.razer.com/app/answers/detail/a_id/1462/

 

Either way can collect your Razer Central logs. Thank you!

 

Michelle

 

D
So just have problems with the program and can no longer set my headset because you can not log in. Never again Razer had with any program until now such problems.
K

So i tried to contact support. and i cant.
because i keyboard is out of waranty.WTF.
shit company my keyboard is fine it ur crappy software.
so only thing i wanted to ask was a new installer maybe that would work.
bu i cant ask that because this crappy waranty service.
how am i supposed to get a new installer?.
i am running Razer central 7.10.0.515
and Razer synaps 3.8.428.42117
wow if this is how customer are helped im never buying anything from razer again.
i il  warn every person i  can about this behavior. mouth to mout and trough socials (YT?TTV,TikTok, etc)
 

A
D3RD3V1L
So just have problems with the program and can no longer set my headset because you can not log in. Never again Razer had with any program until now such problems.

Hey there!

Thank you for sharing your issue with us here. I have sent you a PM to help you out. Please check it. Thank you!

Michelle
B
I have been having this issue for almost a month now. No success. Here is how to reproduce the issue
1. Install Windows on a VM(kvm) without any razer hardware plugged in
2. Install synapse and start.
router login
pikashow
A
Hey there!

Thank you for providing such useful information. I have sent you a PM to resolve this issue. Please check it. Thank you!

Michelle
R
Hi Michelle, Im having the same issue as well. Would I be able to receive the new installer? Thanks!
S
I am also having the same issue. I have uninstalled the app then reinstalled from razer's site multiple times and still unable to launch Synapse or Central. I try to "log in" and it just gives me the blank page. Please help, thank you.
A
Hey @rushfeverCoffee667 @Sylvurdragonx ,

Thank you for sharing your issue with us. I have sent the new installer via PM. Please check it. Thank you!

Michelle
M
Please send me the Installer ..i am getting the issue with the synapse and cortex please help ..i am just ruining my whole day cause of this
A
MajorelleBlueheateasy651
Please send me the Installer ..i am getting the issue with the synapse and cortex please help ..i am just ruining my whole day cause of this

Hey there!

We sincerely apologize for the inconvenience this issue has caused you. I have sent the new installer to you via PM. Please check it.

Michelle
A

One potential solution you could try is to uninstall both Razer Cortex and Razer Central completely, then reinstall them both from scratch. Before doing so, make sure to back up any settings or data associated with the programs.

Thank you for sharing this with us. Please feel free to let us know if you need any assistance. 

 

Michelle

C
Same here, please send me the installer, can't log in to synapse and cortex because of this black window
K
I'm having the same problem, please send me the installer
A
Hey @Charbel.Daoud @kwerina ,

Thank you for sharing your issue with us here. I have sent the new installer to you via PM. Please check.

We truly appreciate your patience and feedback.

Michelle
E
Hi. I have the same problem. Send me the installer
A
Hey @infoBisquesmart785 @easyDenimsite128 ,

Thank you for sharing your issue with us here. I have sent you the new installer via PM. Please check it. Thank you!

Michelle
F

Additionally, check if your graphics drivers are up-to-date, as outdated drivers can sometimes cause display issues.

R
Hola, tengo el mismo problema. ¿Hay otra versión que no brinde este problema?

¿Alguien me puede ayudar?
A
RichCarmineeasyvine492
Hola, tengo el mismo problema. ¿Hay otra versión que no brinde este problema?

¿Alguien me puede ayudar?

Hey there!

Thank you for sharing your issue with us here. I have sent you the new installer via PM. Please check it. Thank you!

Michelle
J
Hi, I have this same issue and tried the troubleshooting steps listed. The "Host" file has no entry with id.razer.com in it. I am using a NordVPN and have disabled it for these troubleshooting steps. I have no issues reaching https://id.razer.com/.

I've also uninstalled and reinstalled Cortex and rebooted the system between each step.

Windows 11 Pro
22H2 OS build 22621.1105
Windows Feature Experience Pack 1000.22638.1000.0
Ryzen 7 5700X, 32GB RAM, RX6800
A
johnl12
Hi, I have this same issue and tried the troubleshooting steps listed. The "Host" file has no entry with id.razer.com in it. I am using a NordVPN and have disabled it for these troubleshooting steps. I have no issues reaching https://id.razer.com/.

I've also uninstalled and reinstalled Cortex and rebooted the system between each step.

Windows 11 Pro
22H2 OS build 22621.1105
Windows Feature Experience Pack 1000.22638.1000.0
Ryzen 7 5700X, 32GB RAM, RX6800

Hey there!

Thank you for sharing your issue with us. I have sent you the new installer via PM. Please check it.

Michelle

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