black screen on razer central login page | Razer Insider

black screen on razer central login page

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115 Replies

A

Hey there, 

i had the same problem with the black screen in cortex. If it’s possible you send me the corrected installer as well?

try all other steps to fix the problem with the black screen but nothing work..

thank you and have a nice day 

Hey there!

I have sent the new installer via pm. Please check it. Thank you!

 

Michelle

WEST116

Hi, im having the same issue as well. may i also have the new installer?

H

If it’s possible can you send me the corrected installer as well? I hace this problem since 3-4 months ago… HELP!

A

Hi, im having the same issue as well. may i also have the new installer?

Hey there!

Thank you for sharing your issue with us here. The new installer has been sent to you via pm. Please check it. Thank you!

 

Michelle

H
autoPEARLVegasGold893
Did someone find any solutions? I created a account just because of this.

 


Hey there,



We have sent you a new installer via PM. Please check it. Thank you! We sincerely apologize for the inconvenience this issue has caused you.



Krissy

 

Hi Krissy, Im having the same issue as well. Would I be able to receive the new installer? Thanks!

SaarNissimAlt-__-
autoPEARLVegasGold893
Did someone find any solutions? I created a account just because of this.


Hey there,

We have sent you a new installer via PM. Please check it. Thank you! We sincerely apologize for the inconvenience this issue has caused you.

Krissy

Hey Krissy, I will need this too, since this is happening to me RIGHT NOW, and my synaspe 3 is not even lauching.

Qond3R

Hi. I have a problem after using the viper 8khz mouse for a week. My synapse just started asking me to log in and won't let me do it. The technical support of my country could not give me an adequate answer and I really need help. 

 

A

Hello, I am also one of many users with this issue. I would kindly like to request the new installer hoping it will fix this issue.

A

guys, i cant log in into the razer synapse, and i still didnt get a reply with the installer, link, i tried almost everything i could, can you send me an installer via PM's please?
i was checking for a reply literaly everyday since i wrote a comment about a trouble. :(

OrangeRedbestcentral676

Hello, could I also get the new installer? I have the same issue.

A

i have the same problem, can i get the installer too? 
P.S. why cant you just pin the link somewhere here, if you are sending it to literaly everyone?
i mean, it could’ve been easier for everybody to just use the link for new installer, is’nt it?

autoPEARLVegasGold893
Did someone find any solutions? I created a account just because of this.


Hey there,

We have sent you a new installer via PM. Please check it. Thank you! We sincerely apologize for the inconvenience this issue has caused you.

Krissy

Hey Krissy, I will need this too, since this is happening to me RIGHT NOW, and my synaspe 3 is not even lauching.

Hey there!

 

Thank you for sharing your issue with us. I have sent you the new installer via pm. Please check it and let us know if this issue persists. 

 

Michelle

A

So i tried to contact support. and i cant.
because i keyboard is out of waranty.WTF.
shit company my keyboard is fine it ur crappy software.
so only thing i wanted to ask was a new installer maybe that would work.
bu i cant ask that because this crappy waranty service.
how am i supposed to get a new installer?.
i am running Razer central 7.10.0.515
and Razer synaps 3.8.428.42117
wow if this is how customer are helped im never buying anything from razer again.
i il  warn every person i  can about this behavior. mouth to mout and trough socials (YT?TTV,TikTok, etc)
 

You have installed the newest version of Razer Central. Please follow the steps below to clear the cache:

  1. Exit all Razer apps by right-clicking the Razer Central icon > Exit All Apps. 
  2. Copy and paste this directory %localappdata%\razer 
  3. Go into the folder “Razer Central”.
  4. Clear all contents in the folder “WebAppCache”
  5. Launch Razer Central.

Please let us know whether this issue persists.

 

Thank you for your feedback and patience. 

 

Michelle

 

A

So i tried to contact support. and i cant.
because i keyboard is out of waranty.WTF.
shit company my keyboard is fine it ur crappy software.
so only thing i wanted to ask was a new installer maybe that would work.
bu i cant ask that because this crappy waranty service.
how am i supposed to get a new installer?.
i am running Razer central 7.10.0.515
and Razer synaps 3.8.428.42117
wow if this is how customer are helped im never buying anything from razer again.
i il  warn every person i  can about this behavior. mouth to mout and trough socials (YT?TTV,TikTok, etc)
 

You have installed the newest version of Razer Central. Please clear the cache to resolve this issue by following the steps below:

  1. Exit Razer Cetral by right-clicking the Razer Central icon > Exit All Apps
  2. Go to find this folder “WebAppCache” under “Razer Central” folder. You can copy and paste this directory %localappdata%\razer to fine them.
  3. Clear all contents in “WebAppCache” folder.
  4. Restart Razer Cebtral by launching any Razer apps. 

Please let us know if this issue persists. 

 

We appreciate your patience and feedback. 

 

Michelle

A

got the sam black box experienc. 

You have installed the newest version of Razer Central. Please clear the cache to resolve this issue by following the steps below:

  1. Exit Razer Cetral by right-clicking the Razer Central icon > Exit All Apps
  2. Go to find this folder “WebAppCache” under “Razer Central” folder. You can copy and paste this directory %localappdata%\razer to fine them.
  3. Clear all contents in “WebAppCache” folder.
  4. Restart Razer Cebtral by launching any Razer apps. 

Please let us know if this issue persists. 

 

We appreciate your patience and feedback. 

 

Michelle

A

Hey @Qond3R @AtomicNukaCola ,

 

Thank you for sharing your issue with us via this thread. I have sent the new installer via PM. Please check it. Thank you for your patience and feedback.

 

Michelle

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