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black screen on razer central login page


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116 Replies

  • 0 replies
  • March 9, 2023
DehCassol wrote:

i am also having the same issue….can i get the new installer?

Hey there, I have sent you the new installer via pm. Please check it. Thank you!

 

Michelle


  • Insider Mini
  • 1 reply
  • March 10, 2023

I’m also getting a black screen when opening up Cortex. Doing a fresh install does not fix this 


FoggyHarbor
  • Insider Mini
  • 1 reply
  • March 11, 2023

I am having the same issue as well.  Could I get the new installer please?


  • 0 replies
  • March 13, 2023

Hey @draculaguy1 and @FoggyHarbor ,

 

Thank you for sharing your issue with us here. I have sent you the new installer via pm. Please check it and let us know if this issue persists. Thank you!

 

Michelle


YellowRosegeofocus684

Same problem. Multiple fresh installs. Even tried to log as guest but still getting the blank screen when trying to log in. As many others I wonder why we must beg for the solution when is a common problem but here I am, so, @Michelle-RazerCortexPC,  please, can you send me the proper installer?


  • 0 replies
  • March 14, 2023
YellowRosegeofocus684 wrote:

Same problem. Multiple fresh installs. Even tried to log as guest but still getting the blank screen when trying to log in. As many others I wonder why we must beg for the solution when is a common problem but here I am, so, @Michelle-RazerCortexPC,  please, can you send me the proper installer?

Hey there, we sincerely apologize for the inconvenience this issue has caused you. I have sent you the new installer via pm. Please check it. Please always feel free to send me a pm if you have any issues regarding Razer Cortex PC. 

 

Michelle

 

 


  • Insider Mini
  • 1 reply
  • March 16, 2023

@Michelle-RazerCortexPC hi i am also having this problem can i please get the correct installer 


  • 0 replies
  • March 17, 2023
mota89 wrote:

@Michelle-RazerCortexPC hi i am also having this problem can i please get the correct installer 

Hey there!

 

Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I have sent you the new installer via PM. Please check it. Thank you!

 

Michelle


Having same issue, could I have the same installer?!

 


  • Insider Mini
  • 1 reply
  • March 18, 2023

@Michelle-RazerCortexPC I have same problem after I update software to latest version.


  • 0 replies
  • March 20, 2023

Hey @AdustLink_Valo and @S.Shikiyo ,

 

Thank you for sharing your concern with us here. I have sent you the new installer via PM. Please check it. Thank you!

 

Michelle


  • Insider Mini
  • 2 replies
  • March 20, 2023

Thought I’d post this as it may help folk that are experiencing this issue as I was close to giving up. I can’t find this specific solution anywhere on Google, Reddit or other forums, it was by trial and error.

Symptoms:

  • Razer Central has a black screen window, but service is running.
  • Razer Synapse will not open, but service is running.
  • Left clicking on the Razer Central icon in the system tray shows you are not logged in, clicking log in does nothing.
  • Internet connection all seems fine.
  • Tried reinstalling latest Razer software, latest GPU drivers, etc. No joy.

Various posts saying check your connection is a bit vague as it is not specific as to what processes need access to the internet.

Make sure the process C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe is not blocked by your firewall. To test, temporarily disable your firewall and reboot your PC to see if Razer Central works ok. Otherwise make sure there is an entry for this process in your firewall list for allowing outbound https internet access. Make sure all other Razer processes/apps have https access too. Do a reboot once the process is added to your firewall outbound list.

OS was Windows 11 22H2.

Security software was Bitdefender Total Security.

 

Hope this helps some of you out of a hole.


  • 0 replies
  • March 21, 2023
Blue.Dude wrote:

Thought I’d post this as it may help folk that are experiencing this issue as I was close to giving up. I can’t find this specific solution anywhere on Google, Reddit or other forums, it was by trial and error.

Symptoms:

  • Razer Central has a black screen window, but service is running.
  • Razer Synapse will not open, but service is running.
  • Left clicking on the Razer Central icon in the system tray shows you are not logged in, clicking log in does nothing.
  • Internet connection all seems fine.
  • Tried reinstalling latest Razer software, latest GPU drivers, etc. No joy.

Various posts saying check your connection is a bit vague as it is not specific as to what processes need access to the internet.

Make sure the process C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe is not blocked by your firewall. To test, temporarily disable your firewall and reboot your PC to see if Razer Central works ok. Otherwise make sure there is an entry for this process in your firewall list for allowing outbound https internet access. Make sure all other Razer processes/apps have https access too. Do a reboot once the process is added to your firewall outbound list.

OS was Windows 11 22H2.

Security software was Bitdefender Total Security.

 

Hope this helps some of you out of a hole.

Hey there, thank you for sharing this. 

 

Michelle


One potential solution you could try is to uninstall both Razer Cortex and Razer Central completely, then reinstall them both from scratch. Before doing so, make sure to back up any settings or data associated with the programs.


  • 0 replies
  • March 23, 2023
JiliyaNiraya wrote:

One potential solution you could try is to uninstall both Razer Cortex and Razer Central completely, then reinstall them both from scratch. Before doing so, make sure to back up any settings or data associated with the programs.

Thank you for sharing this with us. Please feel free to let us know if you need any assistance. 

 

Michelle


WEST116
  • Insider Mini
  • 1 reply
  • March 23, 2023

Hi, im having the same issue as well. may i also have the new installer?


  • 0 replies
  • March 24, 2023
WEST116 wrote:

Hi, im having the same issue as well. may i also have the new installer?

Hey there!

Thank you for sharing your issue with us here. The new installer has been sent to you via pm. Please check it. Thank you!

 

Michelle


Qond3R
  • Insider Mini
  • 1 reply
  • March 24, 2023

Hi. I have a problem after using the viper 8khz mouse for a week. My synapse just started asking me to log in and won't let me do it. The technical support of my country could not give me an adequate answer and I really need help. 

 


Hello, I am also one of many users with this issue. I would kindly like to request the new installer hoping it will fix this issue.


  • 0 replies
  • March 27, 2023

Hey @Qond3R @AtomicNukaCola ,

 

Thank you for sharing your issue with us via this thread. I have sent the new installer via PM. Please check it. Thank you for your patience and feedback.

 

Michelle


Hello, I am also having the same issue, so may I please have the installer?

Incidentally, if the installer fixes an issue that clearly a lot of people are having, why not make it public?


  • 0 replies
  • March 28, 2023
directDogwoodRoselink059 wrote:

Hello, I am also having the same issue, so may I please have the installer?

Incidentally, if the installer fixes an issue that clearly a lot of people are having, why not make it public?

Hey there!

 

Thank you for sharing your issue with us. My name is Michelle from the Razer Cortex technical support team. I am happy to be of your assistance. 

 

Regarding this issue, please clear the cache first by following the below steps:

  1. Exit Razer Central by right-clicking the Razer Central icon and clicking “"Exit All Apps".
  2. Input this on the top search bar of your PC %LocalAppData%\Razer\Razer Central\WebAppCache or use WIN+R and input this directory on the box, and click on the OK button to go to the target directory.
  3. Delete all files and folders in "WebAppCache" folder.
  4. Launch Razer Cortex or Synapse to see whether this issue persists.

If this issue persists, please check the pm to try the new installer. 

 

We sincerely apologize for the inconvenience this issue has caused you. 

 

Truly appreciate your patience.

 

Michelle


  • Insider Mini
  • 1 reply
  • March 28, 2023

@Michelle-RazerCortexPC Hi I am having the same issue. Can I please have the new installer?


  • 0 replies
  • March 28, 2023
gemyt wrote:

@Michelle-RazerCortexPC Hi I am having the same issue. Can I please have the new installer?

Hey there!

 

Thank you for sharing your issue with us here. Please first try to clear the cache by the method I mentioned above. If the issue persists, please try the new installer I sent to you via pm

 

Appreciate your feedback and patience. 

 

Michelle


C0rps3K1ng
  • Insider Mini
  • 1 reply
  • March 29, 2023

is this the only way to get the new installer?

Why don’t you put somewhere on the server and let us download?

I need it too.


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