black screen on razer central login page | Razer Insider

black screen on razer central login page

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115 Replies

ValseHoop

I have the same issue. Why make is so difficult for users?

Edit: reinstalled Cortex 6 times now, deleted “WebAppCache” 2 times… and still not working :|

I’ve send @Michelle-RazerCortexPC a PM with the logs. Hope they will fix this issue any time soon .-.

Jasonmonroe

I just got the problem today and i tried reinstalling even nthins workin pls help

A

I just got the problem today and i tried reinstalling even nthins workin pls help

Hey there,

 

Please try to clear the cache by following the steps below:

  1. Exit Razer Cetral by right-clicking the Razer Central icon > Exit All Apps
  2. Go to find this folder “WebAppCache” under “Razer Central” folder. You can copy and paste this directory %localappdata%\razer to fine them.
  3. Clear all contents in “WebAppCache” folder.
  4. Restart Razer Cebtral by launching any Razer apps. 

If this issue persists, please feel free to provide us with your logs via pm.

If you installed Razer Synpase, please collect your logs here: 

https://mysupport.razer.com/app/answers/detail/a_id/1462/

If you installed Razer Cortex, please get your log here:

https://mysupport.razer.com/app/answers/detail/a_id/1685

If you installed both apps, either logs would be ok. 

 

We’ll be looking forward to your reply soon. Thank you!

 

Michelle

A

Having same issue, could I have the same installer?!

 

S

@Michelle-RazerCortexPC I have same problem after I update software to latest version.

V

Hello I am having the same issue and I have attempted on a few occasions to reinstall and update with no joy. Would you be able to assist?

Thanks 

A

Hey @AdustLink_Valo and @S.Shikiyo ,

 

Thank you for sharing your concern with us here. I have sent you the new installer via PM. Please check it. Thank you!

 

Michelle

A

Please somebody help me. I just can’t make this s*** program works. I tried everything. The last try was installing a older version (RazerSynapseInstaller_V1.0.126.160.exe) but still do not work, but at least i can see the tray icon. But the main window of the Synapse was all black, and the program just updated by itself, make everything broken again.

 

The program simply do not open no matter what….

soloIndependencecove115

Hey there, 

i had the same problem with the black screen in cortex. If it’s possible you send me the corrected installer as well?

try all other steps to fix the problem with the black screen but nothing work..

thank you and have a nice day 

A

Please somebody help me. I just can’t make this s*** program works. I tried everything. The last try was installing a older version (RazerSynapseInstaller_V1.0.126.160.exe) but still do not work, but at least i can see the tray icon. But the main window of the Synapse was all black, and the program just updated by itself, make everything broken again.

 

The program simply do not open no matter what….

Hey there!

 

We sincerely apologize for the inconvenience this issue has caused you. Thank you for sharing it with us here. My name is Michelle. I’m happy to be of your assistance. 

 

The newest Synapse is v1.12.0.385. Could you uninstall the current version and reinstall it again? The newest version has resolved this issue. 

 

Thank you very much for your patience. Appreciate your feedback. 

 

Feel free to let us know if you need further assistance. 

 

Michelle

 

A

i have the same problem, can i get the installer too? 
P.S. why cant you just pin the link somewhere here, if you are sending it to literaly everyone?
i mean, it could’ve been easier for everybody to just use the link for new installer, is’nt it?

B
Userlevel 1
Krissy-RCD
Hey there!

Thank you for sharing your issue with us via this thread. I'm Krissy. I'm happy to assist you with your issue.

Regarding your issue, please follow the below steps to troubleshoot:

1. Ensure the internet connection is good.
2. Please clear the cache by deleting this folder: C:\\ProgramData\\Razer\\Razer Central\\WebAppCache
3. Ensure that no anti-virus/VPN software is running when you log in to Razer Cortex.
4. If the issue persists, please check for host file information C:\\Windows\\System32\\drivers\\etc\\hosts, open it with notepad, and if id.razer.com has some IP assigned to it.
5. Check if you are able to access https://id.razer.com/

Thank you! We apologize for the inconvenience this issue has caused you.

The Razer Cortex PC Team

None of it worked, and yes I am able to access https://id.razer.com/
Krissy-RCD
byharu
None of it worked, and yes I am able to access https://id.razer.com/

We sincerely apologize for the inconvenience this issue has caused you. The engineering team is reproducing and fixing this issue now. We may need more time to resolve this.

We truly appreciate your patience and feedback.

Krissy
C
same problem here,i tried all
on windows
M
Very poorly developed/tested application. Base QA should help it work in worst conditions instead of best conditions.
A

Thought I’d post this as it may help folk that are experiencing this issue as I was close to giving up. I can’t find this specific solution anywhere on Google, Reddit or other forums, it was by trial and error.

Symptoms:

  • Razer Central has a black screen window, but service is running.
  • Razer Synapse will not open, but service is running.
  • Left clicking on the Razer Central icon in the system tray shows you are not logged in, clicking log in does nothing.
  • Internet connection all seems fine.
  • Tried reinstalling latest Razer software, latest GPU drivers, etc. No joy.

Various posts saying check your connection is a bit vague as it is not specific as to what processes need access to the internet.

Make sure the process C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe is not blocked by your firewall. To test, temporarily disable your firewall and reboot your PC to see if Razer Central works ok. Otherwise make sure there is an entry for this process in your firewall list for allowing outbound https internet access. Make sure all other Razer processes/apps have https access too. Do a reboot once the process is added to your firewall outbound list.

OS was Windows 11 22H2.

Security software was Bitdefender Total Security.

 

Hope this helps some of you out of a hole.

Hey there, thank you for sharing this. 

 

Michelle

Krissy-RCD
manpreetsnehra
I have been having this issue for almost a month now. No success. Here is how to reproduce the issue
1. Install Windows on a VM(kvm) without any razer hardware plugged in
2. Install synapse and start.

That's it. if you fix this issue synapse will become useful not only for doze users but also for linux users since they can use the VM to configure the macros.

Thank you for providing the details. Our engineering team will reproduce this issue with the method you provided. We sincerely apologize for the inconvenience this issue has caused you.

Krissy
A
Did someone find any solutions? I created a account just because of this.
K

got the sam black box experienc. 

Krissy-RCD
autoPEARLVegasGold893
Did someone find any solutions? I created a account just because of this.

Hey there,

We have sent you a new installer via PM. Please check it. Thank you! We sincerely apologize for the inconvenience this issue has caused you.

Krissy
_
Krissy-RCD
Hey there,

We have sent you a new installer via PM. Please check it. Thank you! We sincerely apologize for the inconvenience this issue has caused you.

Krissy

Hi Krissy, Im having the same issue as well. Would I be able to receive the new installer? Thanks!
Krissy-RCD
_Make2d
Hi Krissy, Im having the same issue as well. Would I be able to receive the new installer? Thanks!

I have sent the new installer to you via PM. Please check it. Thank you!

Krissy
R
I'm having the same issue.
J
I get this after rebooting my computer once I've installed Synapse, maybe not the first time I reboot, maybe not the second, but I get it consistently... Reinstalling doesn't always work, but this is the 4th time Synapse has broken like this, and it's really getting on my nerves.

I'm unable to use any of the features of Synapse 3 or Cortex or anything that require me to be logged in..

Razer Central v. 7.3.11.110 Razer Synapse v. 3.4.401.32710 Razer Cortex v. 9.4.13.995
A
how to fix this? i have the same problem.

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