black screen on razer central login page | Razer Insider

black screen on razer central login page

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115 Replies

H
autoPEARLVegasGold893
Did someone find any solutions? I created a account just because of this.

 


Hey there,



We have sent you a new installer via PM. Please check it. Thank you! We sincerely apologize for the inconvenience this issue has caused you.



Krissy

 

Hi Krissy, Im having the same issue as well. Would I be able to receive the new installer? Thanks!

H

If it’s possible can you send me the corrected installer as well? I hace this problem since 3-4 months ago… HELP!

A

Hey there, 

i had the same problem with the black screen in cortex. If it’s possible you send me the corrected installer as well?

try all other steps to fix the problem with the black screen but nothing work..

thank you and have a nice day 

Hey there!

I have sent the new installer via pm. Please check it. Thank you!

 

Michelle

soloIndependencecove115

Hey there, 

i had the same problem with the black screen in cortex. If it’s possible you send me the corrected installer as well?

try all other steps to fix the problem with the black screen but nothing work..

thank you and have a nice day 

A
johnl12
Hi, I have this same issue and tried the troubleshooting steps listed. The "Host" file has no entry with id.razer.com in it. I am using a NordVPN and have disabled it for these troubleshooting steps. I have no issues reaching https://id.razer.com/.

I've also uninstalled and reinstalled Cortex and rebooted the system between each step.

Windows 11 Pro
22H2 OS build 22621.1105
Windows Feature Experience Pack 1000.22638.1000.0
Ryzen 7 5700X, 32GB RAM, RX6800

Hey there!

Thank you for sharing your issue with us. I have sent you the new installer via PM. Please check it.

Michelle
J
Hi, I have this same issue and tried the troubleshooting steps listed. The "Host" file has no entry with id.razer.com in it. I am using a NordVPN and have disabled it for these troubleshooting steps. I have no issues reaching https://id.razer.com/.

I've also uninstalled and reinstalled Cortex and rebooted the system between each step.

Windows 11 Pro
22H2 OS build 22621.1105
Windows Feature Experience Pack 1000.22638.1000.0
Ryzen 7 5700X, 32GB RAM, RX6800
A
RichCarmineeasyvine492
Hola, tengo el mismo problema. ¿Hay otra versión que no brinde este problema?

¿Alguien me puede ayudar?

Hey there!

Thank you for sharing your issue with us here. I have sent you the new installer via PM. Please check it. Thank you!

Michelle
R
Hola, tengo el mismo problema. ¿Hay otra versión que no brinde este problema?

¿Alguien me puede ayudar?
A
Hey @infoBisquesmart785 @easyDenimsite128 ,

Thank you for sharing your issue with us here. I have sent you the new installer via PM. Please check it. Thank you!

Michelle
E
Hi. I have the same problem. Send me the installer
I
hello. Can i also have the installer because i am facing the same issue. Thank you!

Edit: Why you didnt share the installer in public but you made all people facing the same issue waiting few days to be able to use their Razer equipment...
I am having Razer for first time in my life and the excitement is almost gone because i cant even see what i can do with those stuffs...
After all you can see the number of views on this topic and you could check it far more often than once per few days 🙂

Kind Regards,
Lyuben
A
Hey @Charbel.Daoud @kwerina ,

Thank you for sharing your issue with us here. I have sent the new installer to you via PM. Please check.

We truly appreciate your patience and feedback.

Michelle
K
I'm having the same problem, please send me the installer
C
Same here, please send me the installer, can't log in to synapse and cortex because of this black window
A
MajorelleBlueheateasy651
Please send me the Installer ..i am getting the issue with the synapse and cortex please help ..i am just ruining my whole day cause of this

Hey there!

We sincerely apologize for the inconvenience this issue has caused you. I have sent the new installer to you via PM. Please check it.

Michelle
M
Please send me the Installer ..i am getting the issue with the synapse and cortex please help ..i am just ruining my whole day cause of this
A
Hey @rushfeverCoffee667 @Sylvurdragonx ,

Thank you for sharing your issue with us. I have sent the new installer via PM. Please check it. Thank you!

Michelle
S
I am also having the same issue. I have uninstalled the app then reinstalled from razer's site multiple times and still unable to launch Synapse or Central. I try to "log in" and it just gives me the blank page. Please help, thank you.
R
Hi Michelle, Im having the same issue as well. Would I be able to receive the new installer? Thanks!
A
Hey there!

Thank you for providing such useful information. I have sent you a PM to resolve this issue. Please check it. Thank you!

Michelle
B
I have been having this issue for almost a month now. No success. Here is how to reproduce the issue
1. Install Windows on a VM(kvm) without any razer hardware plugged in
2. Install synapse and start.
router login
pikashow
A
D3RD3V1L
So just have problems with the program and can no longer set my headset because you can not log in. Never again Razer had with any program until now such problems.

Hey there!

Thank you for sharing your issue with us here. I have sent you a PM to help you out. Please check it. Thank you!

Michelle
D
So just have problems with the program and can no longer set my headset because you can not log in. Never again Razer had with any program until now such problems.
A
Hey @RadarK19 @JackToncatridr @alt_alf @PM2116H19435856 ,

I am sorry to reply to you late. Our engineer created a new installer. I have sent it to you via PM. Please install it and let us know if it works.

Please always feel free to let me know if you need further assistance. We truly appreciate your patience and feedback.

Hope you have a wonderful day.

Michelle
A
PM2116H19435856
It is a wild guess, still many applications showed a black on my system lately. Trying to pinpoint the issue, playing with screen settimgs i noticed all applications displayed on my old secondary monitor with no issues. Suspecting a corrupted GPU driver (AMD prereleases are prone to show all kinds of strange behaviour) i did a clean install. Nevertheless the problem perisisted. I could start on a (much too large) window on the old screen and drag it over. Long story short in the end the culprit turned out to be MS auto HDR feature on Win11 which i had to disable manually for affected applications.

it don't help me

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