black screen on razer central login page
Userlevel 1
I installed razer cortex along with the razer central. However, when I try to open cortex a black screen pops up so I cant login/use it at all. I tried some stuff I found online but nothing worked.
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A
One potential solution you could try is to uninstall both Razer Cortex and Razer Central completely, then reinstall them both from scratch. Before doing so, make sure to back up any settings or data associated with the programs.
Thank you for sharing this with us. Please feel free to let us know if you need any assistance.
Michelle
One potential solution you could try is to uninstall both Razer Cortex and Razer Central completely, then reinstall them both from scratch. Before doing so, make sure to back up any settings or data associated with the programs.
A
Thought I’d post this as it may help folk that are experiencing this issue as I was close to giving up. I can’t find this specific solution anywhere on Google, Reddit or other forums, it was by trial and error.
Symptoms:
- Razer Central has a black screen window, but service is running.
- Razer Synapse will not open, but service is running.
- Left clicking on the Razer Central icon in the system tray shows you are not logged in, clicking log in does nothing.
- Internet connection all seems fine.
- Tried reinstalling latest Razer software, latest GPU drivers, etc. No joy.
Various posts saying check your connection is a bit vague as it is not specific as to what processes need access to the internet.
Make sure the process C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe is not blocked by your firewall. To test, temporarily disable your firewall and reboot your PC to see if Razer Central works ok. Otherwise make sure there is an entry for this process in your firewall list for allowing outbound https internet access. Make sure all other Razer processes/apps have https access too. Do a reboot once the process is added to your firewall outbound list.
OS was Windows 11 22H2.
Security software was Bitdefender Total Security.
Hope this helps some of you out of a hole.
Hey there, thank you for sharing this.
Michelle
Thought I’d post this as it may help folk that are experiencing this issue as I was close to giving up. I can’t find this specific solution anywhere on Google, Reddit or other forums, it was by trial and error.
Symptoms:
- Razer Central has a black screen window, but service is running.
- Razer Synapse will not open, but service is running.
- Left clicking on the Razer Central icon in the system tray shows you are not logged in, clicking log in does nothing.
- Internet connection all seems fine.
- Tried reinstalling latest Razer software, latest GPU drivers, etc. No joy.
Various posts saying check your connection is a bit vague as it is not specific as to what processes need access to the internet.
Make sure the process C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe is not blocked by your firewall. To test, temporarily disable your firewall and reboot your PC to see if Razer Central works ok. Otherwise make sure there is an entry for this process in your firewall list for allowing outbound https internet access. Make sure all other Razer processes/apps have https access too. Do a reboot once the process is added to your firewall outbound list.
OS was Windows 11 22H2.
Security software was Bitdefender Total Security.
Hope this helps some of you out of a hole.
A
Hey
Thank you for sharing your concern with us here. I have sent you the new installer via PM. Please check it. Thank you!
Michelle
Having same issue, could I have the same installer?!
A
Hey there!
Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I have sent you the new installer via PM. Please check it. Thank you!
Michelle
A
Same problem. Multiple fresh installs. Even tried to log as guest but still getting the blank screen when trying to log in. As many others I wonder why we must beg for the solution when is a common problem but here I am, so,
Hey there, we sincerely apologize for the inconvenience this issue has caused you. I have sent you the new installer via pm. Please check it. Please always feel free to send me a pm if you have any issues regarding Razer Cortex PC.
Michelle
Userlevel 3
Same problem. Multiple fresh installs. Even tried to log as guest but still getting the blank screen when trying to log in. As many others I wonder why we must beg for the solution when is a common problem but here I am, so,
A
Hey
Thank you for sharing your issue with us here. I have sent you the new installer via pm. Please check it and let us know if this issue persists. Thank you!
Michelle
I am having the same issue as well. Could I get the new installer please?
I’m also getting a black screen when opening up Cortex. Doing a fresh install does not fix this
A
i am also having the same issue….can i get the new installer?
Hey there, I have sent you the new installer via pm. Please check it. Thank you!
Michelle
i am also having the same issue….can i get the new installer?
A
Hey
Thank you for your feedback. I have sent you the new installer via PM. Please check it. Thank you!
Michelle
I’ve been having this issue for MONTHS. Can you please make this fix public?
Good evening
I can't buy because of my mobile number change, is there a solution?
Please send it to me as well
Krissy-RCD
Hey there,
We have sent you a new installer via PM. Please check it. Thank you! We sincerely apologize for the inconvenience this issue has caused you.
Krissy
Hi Krissy, Im having the same issue as well. Would I be able to receive the new installer? Thanks!
Hey can you send me the new installer. Im having the same issues
Please send me the new installer. im having the same problem
I don’t understand why y’all aren’t posting the new installer public either especially since this is a known and current issue that so many of your customers are having. Please send the installer to me as well…… or you know...post it publicly for those who are having this issue so that they don’t feel like they are forced to beg for it.
Same issue here, could you the new installer as well.
Hello, could I also get the new installer? I have the same issue.
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