Cortex Booster Prime not working for Warzone | Razer Insider

Cortex Booster Prime not working for Warzone

  • 7 February 2021
  • 32 replies
  • 518 views
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I been trying to use booster prime for Warzone and I keep getting a message that it is " unable to retrieve my Gale's current settings" I've tried restarting the game and even deleting it from the library and adding it again without luck. Has anyone faced this and found a solution?
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32 Replies

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Dr4xU
I have a problem with boost prime in fortnite and I have the information "sorry your current rig is not supported on razer cortex" and I cannot optimize the game.

Hey there!

Thank you for sharing your concern with us here. My name is Michelle from the Razer Cortex PC technical support team. I will be happy to assist you with your issue.

Before we start could you please provide us with your RIG info? To do so, please launch Cortex and go to SYSTEM BOOSTER > MY RIG, and then, screenshot the page and upload it here.

We'll be looking forward to your reply. Thank you for your patience.

Michelle
D
I have a problem with boost prime in fortnite and I have the information "sorry your current rig is not supported on razer cortex" and I cannot optimize the game.
A
Hey there,

Thank you for sharing your Razer Cortex's concern here.

I am sorry that I cannot see clearly what the issue is from the screenshot you shared with me. Does it say 'Sorry, your current rig is not supported on Razer Cortex'? Or does it say something like cannot retrieve game setting?

Could you please provide us with your RIF info? To do so, please launch Razer Cortex>SYSTEM BOOSTER>MY RIG, then, screenshot the page and send it to us.

Thank you very much for your patience.

Best regards,
Michelle
Y
hi this happened to me how do i fixthis

thanks thomas
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ShAdower27
My Razer Cortex Booster Prime says “unable to retrieve your game’s current settings. Please restart the game or makes changes to in game settings” for APEX LEGENDS, pls help

Hey there!

Thank you very much for sharing this issue with us here. I'm Michelle and I will try my best to help you out with this issue.

Before we start could you please provide us with a few more information for us to isolate this issue?

  • Could you please let us know the installation path of this game Apex Legends or Call of Duty Morden Warfare Warzone?
  • Could you please check out whether there is a videoconfig.txt under this folder %USERPROFILE%\\\\saved games\\\\Respawn\\\\Apex\\\\local\\(Apex Legends), or a config.cfg under this folder %userprofile%\\\\documents\\\\Call of Duty Modern Warfare\\\\players\\\\? If yes, please upload the config file to an iCloud service and PM us the link. To do this, please tap windows+r, input the above installation path, and tap enter on your keyboard. If you cannot find the file, please search from this folder %userprofile%.

We'll be looking forward to your reply soon.

Thank you very much for your patience.

Best regards,
Michelle
S
chrisovr
I been trying to use booster prime for Warzone and I keep getting a message that it is " unable to retrieve my Gale's current settings" I've tried restarting the game and even deleting it from the library and adding it again without luck. Has anyone faced this and found a solution?

I have
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My Razer Cortex Booster Prime says “unable to retrieve your game’s current settings. Please restart the game or makes changes to in game settings” for APEX LEGENDS, pls help
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Hottchix
Hello, I'm also getting the error "Sorry, your current rig is not support on Razer Cortex: for Modern Warfare 2019 Warzone.
Here is the path to config.cfg: "C:\\Users\\Me\\OneDrive\\Documents\\Call of Duty Modern Warfare\\players\\config.cfg"

Hey there!

Thank you very much for bringing this issue to us. I would like you to know that we will fix this issue in the next version of Razer Cortex.

Thank you very much for your patience.

Best regards,
Michelle
H
Hello, I'm also getting the error "Sorry, your current rig is not support on Razer Cortex: for Modern Warfare 2019 Warzone.
Here is the path to config.cfg: "C:\\Users\\Me\\OneDrive\\Documents\\Call of Duty Modern Warfare\\players\\config.cfg"
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urbanresourcesSunglow467
i have razer core x inside its graphics card GIGABYTE RTX2060 6gb ddr6 graphics card interface PCI-EXPRESS X16 PLIZ TELLL ME MY PC IS OMEN BY HP 15 DC0001NA

Hey there!

Thank you for taking your time out of the day to share your issue with us here. Regarding your issue, could you please provide us with your RIG info on Razer Cortex?

Please launch Razer Cortex, then, go to 'system booster'>'MY RIG', finally screenshot the page and send it to us.

We highly appreciate your patience.

We'll be looking forward to your reply soon.

Take care and have a great day!

Best regards,
Michelle Chang
Razer Cortex Team
U
i have razer core x inside its graphics card GIGABYTE RTX2060 6gb ddr6 graphics card interface PCI-EXPRESS X16 PLIZ TELLL ME MY PC IS OMEN BY HP 15 DC0001NA
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sooshiiiiiiiiiii
i dont know what to do please help

Hey there!

Thank you very much for bringing this issue to us here. Specially thank you for sharing your RIG info with us. This helps us a lot.

We found that currently your CPU type is not supported on Razer Cortex after checking your RIG info from your screenshot. We will fix this on the next version of Razer Cortex.

We apologize for any inconvenience this issue has caused you. We appreciate your patience.

Please take care and have a great day!

Best regards,
Michelle Chang
Razer Cortex Team
S
sooshiiiiiiiiiii
Hello
i bought a pc like 2 month ago and i have a 1650 super and core i5 9400f
after warzone new update my fps came down to 60 to 80 and for fixing that i installed the razer cortex according to my friends suggestion
after installing i head to the booster prime and that was the error the app said

i dont know what to do please help
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S
Hello
i bought a pc like 2 month ago and i have a 1650 super and core i5 9400f
after warzone new update my fps came down to 60 to 80 and for fixing that i installed the razer cortex according to my friends suggestion
after installing i head to the booster prime and that was the error the app said
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A
Fr088
I had to uninstall the software and then reinstall it, before this "update" if i clicked "make adjustments" the razer software crashed, now if i click "make adjustments", nothing happen. I dont get any window prompt to adjust nothing.

Hey there!

Thank you very much for taking your time out of the day to bring this issue to us. To isolate this issue, could you please share your Cortex logs with us for further investigation?

I have PMed you a guide on how to collect and upload your Cortex logs, please check it if you need my assistance.

Thank you very much!

Michelle
F
I had to uninstall the software and then reinstall it, before this "update" if i clicked "make adjustments" the razer software crashed, now if i click "make adjustments", nothing happen. I dont get any window prompt to adjust nothing.
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Fr088
still no fix guys?

Hi, this issue has been fixed in the latest version of Razer Cortex, please update your Cortex and let us know if this issue persists. Thank you! Have a great day! Michelle
F
still no fix guys?
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Michelle-RazerCortex
Hey there! This issue will be resolved in the next version of Razer Cortex which is supposed to be released in April. Thank you for your patience! Take care and have a great day! Michelle

When in April? I really wanna start playing the game but my pc cant really handle it well
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frontinsightIndigoDye669
the latest update did not fix the issue

Hey there! This issue will be resolved in the next version of Razer Cortex which is supposed to be released in April. Thank you for your patience! Take care and have a great day! Michelle
F
Michelle-RazerCortex
Hello there! We will fix this issue in the next version of Razer Cortex. Please feel free to let us know if you need further assistance. Thank you! -Michelle

the latest update did not fix the issue
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Ulnair
I have the same problem. Cortex does not work with warzone

Hello there! We will fix this issue in the next version of Razer Cortex. Please feel free to let us know if you need further assistance. Thank you! -Michelle
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I have the same problem. Cortex does not work with warzone
M
the intillation pathaway is adv.options and here you go https://drive.google.com/file/d/1nh30V7Pu-nFsWQ8wv3yA0yA6Udvy_B2S/view?usp=sharing
A
Hello there!

Thank you very much for taking your time out of the day to share your screenshot with us.

We know that the config.cfg file is installed in the 'players' folder now from your screenshot. However, we are not 100% sure of the exact installation position of this file since there may be different scenarios in the 'This PC' (the installation path you provided for us in your screenshot) section for different PC users.

Here could you please click on the address bar, copy the content, and share it with us? Please check the image attached below.

The other information we need is the whole 'players' folder which shows in the screenshot you sent to us. Could you please zip the 'players' folder and share the zip file with us via the Cloud services such as Google Drive, Dropbox, One drive, etc? Please check the image attached.

To protect your privacy, please feel free to PM us your link when you share it with us. Please make sure that you give us the access permission before you send us the link.

Thank you very much for your patience and cooperation. We will be looking forward to your reply soon.

Take care and have a great day!

Best regards,
Michelle Chang
Razer Cortex Team
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