CORTEX PC 10 | Public Release | Razer Insider
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CORTEX PC 10 | Public Release

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A
AlphaTay
the issue about Diablo Immortal Razer Cortex PC & even Mobile Paid to Play was, the Games was Region Locked and still unavailable at Certain Country yet.

some other Mobile Games including Diablo Immortal mobile was also Region Locked, but i would download apk from apkpure or other website to do Razer Cortex Mobile Paid to Play Daily.

https://us.battle.net/support/en/article/000310785


Hey there!

We are sorry for the inconvenience that the regional issue of this game has caused you. Thank you for bringing this issue to our attention. We will notice that next time when the featured game is regional-restricted.

Appreciate your understanding.

Michelle
AlphaTay
Userlevel 7
the issue about Diablo Immortal Razer Cortex PC & even Mobile Paid to Play was, the Games was Region Locked and still unavailable at Certain Country yet.

some other Mobile Games including Diablo Immortal mobile was also Region Locked, but i would download apk from apkpure or other website to do Razer Cortex Mobile Paid to Play Daily.

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Diablo Immortal Regional Availability

Updated: 2 weeks ago Article ID: 310785

Some regions have product or publishing restrictions that prohibit access to Diablo Immortal. This includes Belgium and the Netherlands, and mobile availability in Vietnam. Players in these regions may be unable to install the game, or may not be able to connect to official servers. Diablo Immortal also may be unavailable to install in your region for other business or legal reasons, such as official government sanction or embargo.

There are also some other regions where Diablo Immortal has simply not yet launched. This includes Hong Kong, Indonesia, Macao, Malaysia, The Philippines, Singapore, Taiwan, and Thailand. These regions will go live soon; please check the official site for more information around this release.

https://us.battle.net/support/en/article/000310785
Receipt: zSilver Redemption : 2017 : Razer BlackWidow X Tournament Edition Chroma ; 2018 : Razer Lancehead Tournament Edition ; Receipt: Razer Silver Redemption : 2019 : Razer DeathAdder Essential ; Steam Wallet Code ; Rise of the Tomb Raider: 20 Year Celebration (Steam Key) ; 2020 : Razer BlackWidow Lite (All Layouts, Black Color) ; 2021 : Razer Huntsman Tournament Edition ; Razer Basilisk V2 ; 2022 : Razer Viper 8KHz ; 2023 : Razer Viper 8KHz ; Razer Cobra ; All Earned Through Free To Do Razer Cortex PC & Android Silver Mission Daily, thx Razer.
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Bom dia galera
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Eu regarego a pena 2,00
N
love it RAZER keep it up
G
GoGoGoSushi
Good job Razer!
A
Maximusisback
Going smooth so far!

That is great! Please feel free to send me a PM if you need further assistance.

Michelle
Maximusisback
Rank
Userlevel 7
Going smooth so far!
A
Hey @Ganym3de ,

Thank you for sharing your feedback and suggestion with us here. I'm the technical support for Razer Cortex PC. Please never hesitate to send me a PM if you have any feedback, comments, or bugs you encounter.

We are grateful that you shout out our brand name on the top of the roof. Your suggestion has been passed to our product developer. We will consider it.

Razer Cortex 10 does not have a light theme, the first image you shared with us should not be right. There may be something wrong. We will try to reproduce it.

Enjoy playing and enjoy life. Hope you have a wonderful day.

Michelle
Ganym3de
@Michelle-RazerCortex I noticed you were active in the thread and I wanted to provide feedback and ask if you could pass this on, or if I should open an official support case or feedback via the in-app option.

But it doesn't look like light mode was taken into consideration and there are very bad UX rendering issues as a result. I know light mode users are probably in the minority but my gf and a few of our orgs players use light themes and they came to me with this and asked I report it.

I'm also the one that buys all the Razer products and pushes everyone to use the Razer services on our staff and players so I want to ensure they have the best experience possible 💚
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Founder of Projekt Gaming, an esports organization. Systems: Blade 15 Advanced | Mid 2019 Blade 15 | 2018 Blade | mid-2016 Blade | 2016 Edge Pro | 2013 Core v2 Core v1 Sila (x3 Mesh Network wired backhaul) Keyboards: Huntsman (Green switches) Hunstman Tournamant Edition (Red switches) Hunstman Mini (Analog switches) Orbweaver Chroma (Green switches) Tartarus Pro (Analog switches) BlackWidow Tournament Edition Chroma w/ Metal Keycap kit (Green switches) Mice & Mats: Basilisk Ultimate Basilisk X Hyperspeed Lancehead v2 Lancehead v1 Mouse Pouch v1 x2 Mouse Pouch v2 x2 Mouse Bungee V3 Chroma Mouse Dock Chroma Goliathus Extended Chroma Goliathus Mobile Stealth Edition Firefly Hard Edition Phones: Phone 2 Phone Wireless Charger Junglecat Finger sleeve Phone Cooler Chroma Broadcast: Siren Pro Siren Ripsaw (x3) Ringlight Kiyo Pro Kiyo Stargazer Casual Gaming, Controllers, Audio etc: Forge TV Serval Sabertooth Raiju Mobile Junglecat Kishi Analog Stick Rubber Grip Caps for Gamepad Control
SylvanasMage
Userlevel 7
Great news, looking forward to use it even more.
A
olT3lo
Hey Michelle, I've already spoken to you guys and they created a case for me. They also helped me work thru different steps and create a log file. It's already been submitted several days ago now. My case is: Case #: 220612-000923.

I would keep using the 9 series of Cortex as I never had problems with that, but after finding an installer, every time I install, it instantly updates me to 10 series and back to being broken.

Thank you for sharing your case number with me. I will follow up on it.

Michelle
olT3lo
Hey Michelle, I've already spoken to you guys and they created a case for me. They also helped me work thru different steps and create a log file. It's already been submitted several days ago now. My case is: Case #: 220612-000923.

I would keep using the 9 series of Cortex as I never had problems with that, but after finding an installer, every time I install, it instantly updates me to 10 series and back to being broken.
A
pancholr
In version 9 the Paid to Play was not working lately. In version 10 I only see the game RAID: Shadow Legends, a mobile game.

Hey there!

Thank you for sharing your concern with us here. Could you please provide us with more info about the issue in Paid to Play v9？

Michelle
A
olT3lo
After years of using Cortex I've removed it from my system. The update to the 10 series isn't working very good for me. Including the fact that I can't launch mature rated games because it just say's "Install" and won't install (even though the games ARE installed). I'll try it at a later date and see if it's working again.

Hey there!

We are sorry to hear that you had to go through this inconvenience. This is not the experience that we would like you to have. Rest assured that we will do our best to get this sorted.

For us to resolve this issue, could you please provide us with more details? If a game is removed from Razer Cortex and re-added to Razer Cortex, it may have the notice that you have installed the game when you add it again to Razer Cortex.

In such a scenario, please follow the below steps:
First, stop 'Razer Game Manager Service 3' in Task Manager.

  • Go to ‘Task Manager’ > ‘Services’.
  • Right-click on ‘Razer Game Manager Service 3’ to Stop it.

Second, delete the file folder: C:\\ProgramData\\Razer\\GameManager3\\Data\\rzr_userid.
Third, start the ‘Razer Game Manager Service’ in Task Manager.
Finally, launch the game with Razer Cortex running in the background. The game will be added to Razer Cortex automatically.

Please feel free to let us know if this issue persists.

We appreciate your patience.

Michelle
pancholr
Userlevel 7
In version 9 the Paid to Play was not working lately. In version 10 I only see the game RAID: Shadow Legends, a mobile game.
http://steamsignature.com/card/0/76561198007689323.png
olT3lo
After years of using Cortex I've removed it from my system. The update to the 10 series isn't working very good for me. Including the fact that I can't launch mature rated games because it just say's "Install" and won't install (even though the games ARE installed). I'll try it at a later date and see if it's working again.
A
mozila80
wen squad battle again?

Thank you for asking this. We will post a thread on Insider and notice our users via notification. Please keep an eye on it.

Michelle
mozila80
Userlevel 7
wen squad battle again?
I know my english is bad KEKWAdd me on steam: https://steamcommunity.com/id/mozila80/
A
aiyionman
It's their website, no issues when running it from Cortex.

But hotkeys of Cortex is messed up. Why put hotkey CTRL + SHIFT + ARROW DOWN as a default?

Hey there!

I appreciate your patience. Could you please take a screenshot of what the issue is on the Raid: Shadow Legends website? Is there a connection error or a notice?

Regarding the hotkey issue, I have reported your feedback and comment to our Product Manager.

We look forward to your reply.

Thank you!

Michelle
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I really loved the Beta versions they have improved a lot. There's a long long way to go for Razer software but it's getting really good!! A unified game launcher is welcomed. Thank you.
Wakotsu
Userlevel 6
Finally new wersion 😃
aiyionman
Userlevel 7
Michelle-RazerCortex
Hey there!

Did you mean that you cannot visit their webpage to download the link? Or do you mean that you cannot launch this game from Cortex?

Michelle


It's their website, no issues when running it from Cortex.

But hotkeys of Cortex is messed up. Why put hotkey CTRL + SHIFT + ARROW DOWN as a default?
aiyionman
Userlevel 7
aiyionman
Works fine on my end. But Raid of Plarium is kinda broken.

Tried accessing their website and it's all messed up, any news about it?


I take this back! Spent a couple of hours troubleshooting on why my SHIFT + CTRL + ARROW DOWN suddenly does not work!

To find out that this new version added new hotkeys.

What a bummer...
mozila80
Userlevel 7
this is awesome!
I know my english is bad KEKWAdd me on steam: https://steamcommunity.com/id/mozila80/

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