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  • July 10, 2020
  • 1 reply
  • 3 views

Cant open cortex may be a problem with my PC or I just installed it incorrectly?
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1 Reply

Nancy8975
  • Staff
  • 49 replies
  • July 16, 2020
Ramennoodlesplz
Cant open cortex may be a problem with my PC or I just installed it incorrectly?
Hi Ramennoodlesplz, can you give us more information on this one? Is there an error message when you try to launch Cortex? And please download and unzip the file and run LogCollector.exe from here, then fill out the Description, then click Output button. There will be a zipped file generated on your desktop with all logs needed. Please upload the logs to services like Dropbox or Google Drive and DM me the link. Thank you.

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