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42299 Threads
PewterBluetodayurban723
PewterBluetodayurban723Insider Mini
asked in Razer Support
Anyone been able to identify replacement pads for these chassis thermal pads on 2019 15 Blade Base?

The chassis thermal pads for the SSD  and Southbridge are leeching Silicon Oil due to thermal breakdown and need to be replaced.  I am having a hard time identifying a good replacement,.  Has anyone replaced these pads, something unique like this should be offered as a replacement part esepcially knowing these laptops have thermal issues. 

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PewterBluetodayurban723
1 year ago
FLAK.
FLAK.Insider Mini
asked in Razer Support
Missing custom/strider surface

Just updated synapse on ver 3.8.330.32816Using Basilisk Essential - can’t find custom surface under the calibration tabalso can’t find the Razer Strider Hybrid 

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FLAK.
1 year ago
S
stpa3kInsider Mini
asked in Razer Support
Graphics card doesn't switch to discrette automatically

Hello.If my Nvidia laptop display mode is set to auto it doesn’t change to discrette graphics and stay Optimus profile with Intel Iris graphics. I tried with CSGO, Sackboy: Big advanture, Spider Man remastered. If I don’t switch manually display mode it stays with integrated graphics. I even tried set in GeForce control panel profiles manually for each game to use high-performance graphics controller but it doesn’t help.  

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S
1 year ago
S
stpa3kInsider Mini
asked in Razer Support
Razer laptop is getting hot in sleep mode

Laptop is getting hot in sleep mode.In Windows I set power button for sleep mode. So, I send my laptop to sleep and display is off but I hear that vents keep working. So even after night I feel that laptop is warm. Couple times when I put my laptop in backpack and get it out of there I felt that laptop is so hot that I even can’t touch it, so it could be burnt.Windows, drivers and Razer apps are updated to latest versions. Windows power troubleshoothing doesn’t help.

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S
1 year ago
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bart-proxxxyInsider Mini
asked in Razer Support
Razer Axon Chroma Effect not working on Windows 11 outside of the desktop

Hey, I was using Razer Axon on Windows 10 and I remember that it persisted the setting for Chroma even in other apps (or so I remember). It does not work this way OOTB on Windows 11. Do you know of any way I can set it up that way again?

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B
1 year ago
U
urbanBurnishedBrown674Insider Mini
asked in Razer Support
SWELLING IN RAZER BLADE 15 2020

I have recently found out that my Razer Blade 15 has started swelling up around the spacebar/top of the touchpad.I have seen related discussion about battery swelling and I would assume it is the same situation.Unfortunately my limited warranty has expired - Is there anyway to get assistance with such an issue?  

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U
1 year ago
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wereviper1223Insider Mini
asked in Razer Support
synapse 3.0 issues

When I log into the synapse it will load a random profile for all of my stuff and on top of that won't switch profiles automatically when I launch games that I attached profiles to when they launch. I tried log out then back in, tried the repair feature, and did a clean install and nothing fixed it

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W
1 year ago
CORALVegasGoldquick756
CORALVegasGoldquick756Insider Mini
asked in Razer Support
battery bloat

Hello I have the razer RZ09-0328 and my battery is bloated as I am living in finland how can I replace it. 

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CORALVegasGoldquick756
1 year ago
J
JayHaxksInsider Mini
asked in Razer Support
how to make my razer nommo chroma work with razer Raptoer on PS5

So I’m in a dilemma I have my whole gaming set up. I have a PS five the razor raptor 27 inch monitor and the razor Nommo chroma and I can’t get it to play the audio. First, I tried connecting the Nommo to the PS5 but I can’t control the audio put out and it’s way to low. Then I tried connecting it to the Raptor via USB but I guess it doesn’t support USB audio. So now I’m thinking I might need and adapter for the 3.5 mm Aux that’s on my Raptor and connect to my nommo

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J
1 year ago
BoysenberryquickONYX581
BoysenberryquickONYX581Insider Mini
asked in Razer Support
Razer Kishi V1 where to buy (online) the rubber grip replacement

Hi everyone. I ask where to buy the rubber grip replaqcement of Kishi V1.The grip showed in this linkThanks fo support 

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BoysenberryquickONYX581
1 year ago
j_kickz
j_kickzInsider Mini
asked in Razer Support
error when starting synapse

 

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j_kickz
1 year ago
ElectricCrimsonthinkx400
ElectricCrimsonthinkx400Insider Mini
posted in Razer Support
2 fator uygulamasi

2 faktör uygulamasını kaldıramıyorum hattım değiştirdim iletişim bile kuramiyorum bu uygulamayı kaldırın diye çok madurum nasil coze bilirim 

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ElectricCrimsonthinkx400
1 year ago
BondiBluesolowatch287
BondiBluesolowatch287Insider Mini
asked in Razer Support
HP Envy Pro 6458 printer won't connect to wifi

If your HP Envy Pro 6458 printer is not printing, there could be several reasons for HP Envy pro 6458 printer won't connect to wifi. Here are a few troubleshooting steps you can try to fix the issue:Check out the connection Examine the ink levels Check the paper tray Reboot the printer. Install the most recent printer drivers. Utilize the printer troubleshooter. If none of these steps work, contact our HP support – 123.hp.com team to solve the issues.

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BondiBluesolowatch287
1 year ago
VioletRedgreatammo989
VioletRedgreatammo989Insider Mini
asked in Razer Support
Driver help

I am installing windows 10 onto my stealth 13 via a USB and it is saying “no signed device drivers were found”. A common fix for this is to download the drivers onto the USB and install that way. Is there anyway to get the driver files with going through an installer because for that to work you need to have it on the actual razer which is not possible because I can not go pass the bios menu or the troubleshooting menu. 

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VioletRedgreatammo989
1 year ago
R
RichtropolisInsider Mini
asked in Razer Support
Razer Kiyo Pro mic volume is way too low

The volume of the mic on this just seems to cap out at a fraction of maximum volume. I don’t have this issue with my other two mics, one of which is a 15 year old logitech grandpa webcam. All the mic settings are correct and the applicable sliders are turned all the way up.What gives?

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R
1 year ago
LazyCF
LazyCFInsider Mini
asked in Razer Support
7.1 Surround Sound

Did anyone know why I can active my code after I downloaded this what it show me.Also I cant find the 7.1 Surround Sound in my PC. 

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LazyCF
1 year ago
PewterBluetodayurban723
PewterBluetodayurban723Insider Mini
asked in Razer Support
WHere are the RZ09-3006 Drivers?

It’s 2023, I shouldn’t even have to ask this question.  Please provide a link to download the official drivers and software for clean install of Win11 Pro on RZ09-3006E92.  Every other 2019 model’s drivers and software are posted except this one’s, only the bios and intel firmware updater are posted.

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PewterBluetodayurban723
1 year ago
M
MadIrish_1272Insider Mini
asked in Razer Support
I think your hacked Razer going to product support takes you to chinese page.

雷蛇灵刃 15” 底座 (2019) | RZ09-03006 支持与常见问题解答 (razer.com) I DON’T HAVE CHINESE ANYWHER IN MY SETTINGS. YET THIS IS WHERE IT TAKES ME TO FOR SUPPORT.

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M
1 year ago
T
The27doctorInsider Mini
asked in Razer Support
is there a replacement mic fir thr razer kaira pro xbox?

I recently lost my mic and need a replacement but cant find one on the razer store 

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T
1 year ago
Freezadin
FreezadinInsider Mini
posted in Razer Support
Razer Mamba Wireless not able to store profile

Hi Razer Team, My current Mamba wireless mouse doesnt seem to allow me store any profile i have created on to its onboard memory. Whenever I tried dragging the profile onto any of the 4 colors memory on the right side of Razer Synapse 3.0, the profile doesnt appear onto any of the 4 color memory slot.Seeking your assistance on this please.

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Freezadin
1 year ago
O
onurkk120Insider Mini
posted in Razer Support
geçmiş sipariş bilgilerim görmek istiyorum

Geçmiş hesap bilgilerimi görmek istiyorum 

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O
1 year ago
Z
ZhelioxInsider Mini
asked in Razer Support
Pay 2 time

Razer make me pay 2 time for the same order.145 € * 2 

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Z
1 year ago
PapayaWhipretrozone728
PapayaWhipretrozone728Insider Mini
asked in Razer Support
اضنة

لو سمحت ممكن دعم الحساب 

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PapayaWhipretrozone728
1 year ago
Askarali
AskaraliInsider Mini
asked in Razer Support
Need powerful Headphone

Dear Sony Customer Service,I am a loyal Sony customer who has been using your products for more than 15 years. I have several models of headphones from Sony, such as MDR-XB90EX, MDR-XB950BT, MDR-XB55AP, and WF-XB700. I love the powerful sound and bass quality of these headphones.Now I am looking for a 7.1 headphone that can deliver the same or better sound experience. I want to use it for watching 5.1/7.1 Dolby THX movies and listening to music from YouTube, Game on my laptop and mobile ( Mobile not mandatory ) . I need a headphone that can produce crystal clear sound with THX Dolby surround sound  and Bass is the main like in a theater. I don't mind if it is wired or wireless, or if it has both options.I have checked your website but I am very confused about which model to choose. Could you please suggest the best headphone for my requirements?Thank you for your time and assistance.

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Askarali
1 year ago
loldanlol
loldanlolInsider Mini
asked in Razer Support
Razer Kunai Fan Install and ARGB Controller

Hi, I have 9 120mm Razer Kunai Fans and a razer rgb and pwm controller. Does each of the argb connects from each fan need to be connected to a port on the rgb controller and pwm controller if they are daisy chained?

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loldanlol
1 year ago

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