Razer Support

Dear Razer Community, I am interested in purchasing a Razer BlackShark V2 X headset with splitter, but I have a question about using it on Linux. I understand that Razer Synapse is not supported on Linux, but I am wondering if there is any way to enable the 7.1 surround sound feature on the headset using Wine or another third-party software. In a second option, I am open to other recommendations for headsets that have built-in 7.1 surround sound and that work perfectly with Linux.

I have hammerhead hyperspeed for PS. Last night I went to update the firmware via https://mysupport.razer.com/app/answers/detail/a_id/13180The firmware updater failed to complete, stopped at about 50% and showed me this error message (now this message appears whenever I open the updater):  and prompted me to replug the dongle and re-open the case, then remove the left earbud and leave the right one in. Then it completed (and now when I repeat the process it says the firmware is updated).My guess is that the first time something went wrong at around 50% right when the right earbud was about to be updated, and got bricked. Now only the left one (the one I was prompted to remove from the case)

HI Folks, I just got my Nommo V2 X’s. Installed and connected to a windows Laptop, so far all good.I do have a problem with the volume though. I have to reduce the volume to below 10% for it to be bareable and usually listen at 4 to 6% volume. That can’t be normal, is it?Thx for any help.

After 4.0.86, my keyboard has been acting up. The inputs are delayed and holding, as if the key is stuck. Anyone else having similar issues? 

Dear RazerI am a YT and twitch streamer, not much famous yet but is it possible for me to put razer banner/logo on the stream while gaming basically like a sponsor but in return i am not asking to get paid/get any products i am just doing this because it will motivate me to grow more , i like razer products as i have been using them for my gaming/stream. So i just wanted to ask for permission if is it okay to put a razer banner on stream.Best regards

Hi I have that edition I stated on top and I sadely lost my adapter and trying to figure out where I can buy a replacement please I love these headphones. I still have the box and everything so I can send the model number if required.

Hey i have the Blackshark v2 pro for a bit over a month now and i still have this weird issue where if i start a youtube video or a show on netflix the audio is gone for 1-2 seconds the same with discord i dont get any notification sounds cause the sound is muted for whatever reason if i get multiple messages it works but if i get only 1 i dont hear any sound i hope someone can help me here

Hi, I’ve been using my BlackShark Hyperspeed v3 for about a month now. A day or two ago, I was using them via Bluetooth mode and and they told me that the battery was low. So I plugged them into my charger and it switched to dongle mode. I left them charging for the remainder of my gaming session. But now I can’t power it off. No matter what I do, unplugged or disconnected, when I hold down on the power button like how I usually do, they will not power off. I’ve unplugged the Bluetooth adaptor, I’ve held the button for as long as I could, yet the green power indicator continues to flash green. I even let them sit disconnected and powered on for over 20 hours waiting for the battery to die on its own and yet it still won’t turn off.  I can still technically use them in Bluetooth mode and dongle mode, but it won’t allow me to adjust the volume manually with the volume wheels. Again, they were working perfectly fine the past month, I was able to power them on and off no is

Hello,Since the end of March, the sound from my Kraken V3 HyperSense has been of terrible quality. I have now spent 4 days trying to fix this issue, which seems related to Razer Synapse. Here is a summary of the actions I have taken:Completely uninstalled Razer Synapse 4 and manually deleted all Razer and THX folders, as well as cloud profiles. Attempted to install Synapse 3, but it does not work without an internet connection; only Synapse 4 is offered. Checked and updated Windows, NVIDIA, and Realtek audio drivers, without improvement. Exhaustively adjusted all audio settings available in Windows and Synapse, with no results. Performed a complete Windows reinstall to start with a clean setup. Advanced cleanup and reset of audio settings.Despite all these efforts, the problem persists, and the audio quality remains very po

Hi everyone, my mouse broke when my brother angrily threw it. I took it to a repairman I know, and he said the sensor pins were broken. He soldered two of the broken pins, and the mouse worked after that. However, it doesn't work wirelessly. Actually, a white light blinks, and it works wirelessly for 5-7 seconds before completely turning off. I have to turn it back on wired. Has anyone experienced this problem? I need someone to help.

Hello everyone !I bought a naga V2 hyperspeed mouse and I'd like to rebind my keys on the side panel. Except that the software considers that I'm using a qwerty keyboard and there's no setting where I can change it to azerty. And yet, my Windows keyboard settings indicate that I'm using an azerty keyboard, not a qwerty one.Thanks for your help !

This message is to the Razer Company. Ever since the last razer synapse update my Razer Freyja’s haptics has stopped working (my freyja is not broken). I’ve done everything in my power to fix this issue, even sending my freyja to you guys for a replacement just to get the new one and have the SAME ISSUE! Upon further inspection I’ve come to the conclusion that this is a software issue and many others also have the same problem. We all spent our hard earned money to support your company as well as enjoy this unique experience  and we think its only fair your create an update ASAP to address and solve this major issue. Please response in a timely fashion to inform us of your plans to fix this. Please don’t earn a bad rep off of a simple fix. 

Nightmare trying to figure out why my Deathstalker V2 Pro keeps disconnecting when I least need it to. Same issue with my mouse, DeathAdder V2 X Hyperspeed. As someone pointed out, I am quite disappointed having paid a premium for these and yet recently faced all of these issues right around when the Synapse update was being imposed on everyone. Yet my Logitech is effortless and never disconnects. Is there any recall for the V2 line? Thanks 

I’m using the THX audio option with synapse 4, most audio sounds fine but voices sound almost robotic, this is only when I have THX enabled. I’ve spent days looking up solutions to this issue but haven’t found anything that I didn’t try already. I have Game audio channel for default playback and Chat audio channel as default communications. I’ve tried to do a clean re-install of razer synapse. I have enable audio enhancements enabled in windows 11 sound property, THX won’t work if I turn it off.  On my old Nari Essential THX sounded great and voices sounded fine. I’m not sure what’s going on but I’m kind of pissed off about how bad it sounds. 

how can I see results by entering it and open it.as you can see I have case number but can’t find where I can access on your site and your message replybefore 48 hrs will close.please advise so I don’t have to repeat this all over again.thank you.

>>>feel like I’m going crazy here. Bought a BlackShark v3 today I’m trying to adjust the settings in Synapse. What I’ve found is that an enhancement is ONLY applied if it is actively selected in the UI.For example: If I select Mic Noise Cancellation and set it to 40, I can no longer hear keystrokes in Mic Preview, Sound Recorder, Discord Preview, etc. However if I swap the Enhancement Tab to something else, like Vocal Clarity, the noise cancellation is no longer getting applied and I can hear every keystroke.I tested different USB ports, windows settings, device settings, etc. Nothing fixes this issue. I’m completely at a loss for what I should do.Any suggestions?>»   I am having the same exact issue as this person. Would be great if

My Raiju V3 Pro Controller is not turning on or recognize in Synapse 4. Not sure what to do… I use this controller on my PC. I tried resetting it, however, the synapse does not see it on. Tried changing different wires or even locate a pinhole to reset it but can’t find it. Please help. I love this controller and hoping I can get some help to make it work again.

please help me change my number in my account i cannot buy anything

I bought a Blackshark V2 Pro 2023 edition like a week ago and used it for 3 hours max. I have a problem with the connection. It keeps disconnecting after sime time and connect again. I already updatet the firmware, reinstalled synapse and reinstalled the headset drivers. I also closed every program for my other devices but it keeps happening and it’s hard to play games with this thing. I red across several Reddit posts and threads on this Website but no fix could help me with this issue. So please if anyone can help me with this problem than i don’t have to send this thing back.

Tengo un Razer Huntsman Mini 60% Optical Purple Switch (Spanish Layout) comprado el 05/09/2023  (Argentina). Ya venció la garantía de 2 años.Problemas que tengo:•  6 teclas dejaron de funcionar completamente ( solo tienen luz y son teclas que no se usan con frecuencia)existe algun tipo de correspondencia por este error de fabrica?

Hello I just bought myself a new Freyja for simracing. After installing synapse 4 and chroma app I could experience it with some music and it is great but when it comes to gaming I can’t make it work. Basicly it works with audio-to-haptics mode but when I change it to “sensa hd games” I don’t get anything. I tried some sim games with simhub also tried a sensa supproted game called screw drivers. There is also live effects test module on simhub, it doesn’t work there as well.  

When I launch Razer Chroma RGB app it immediately gets stuck in “Updating...” and never finishes.  I have tried reinstalling it but that does not work.

My phone number is lost and I cannot access 2FA codes

After performing all the typical  and advanced troubleshooting procedures to try to get my Razer Kiyo Pro camera to consistently work without freezing during Zoom or Teams video meetings, I finally got my camera to have stability. I ended up removing (uninstalling) the Razer software and uninstalled the Razer camera driver in the Device Manager )allowing Windows to detect the camera and load the driver on its own when it reboots) and then I rebooted my Windows PC. I did this about two months ago and have not had the freezing problem since.   I also fixed my friends Razer camera the same way and he also haven’t had the freezing issue any longer. To verify this fix, I re-installed the Razer software and like clockwork, the camera instantly began freezing in Zoom and Teams. I again removed the software and the driver — rebooted the PC, and  like magic, my Razer camera is stable again. So, it’s definitely a problem with the Razer software when interacting with Zoom or Teams, whether the

Would like to know if it is truly possible to run the blackshark V3 (Standard/playstation) in wired mode. The online user manual as well as every AI says yes, but I think its getting confused with the V3 pros and V3x's  Did I get a broken set? Mine refuse to connect strait wired on or off