Razer Support

安裝選項在哪裡？甚至沒有在線客戶服務？？這就是雷蛇的品質？

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(Removed screen showing the account details for security purposes)I’m having a problem in my OTP codes and so I cannot proceed to my purchase and also cannot change my 2-step authentication or get my backup codes because again no OTP is arriving. I need help please Now I cannot do anything with my account since every transaction even updating any details needed to have an OTP via SMS but nothing arrives. Thanks

the whole numbers row except backslash doesnt work. aswell as the entire fn row including ESC and the ones on the right print screen. etc. I have tried everything i think, unplugging. closing all synapse apps, cleaning the keys shouldnt be a problem cause it happened randomly while i was on my pc not sure what caused it to happen though, its werid there must be a fix since only sdetermined keys dont work as if something disabled them

I ordered a monitor stand, laptop stand, and key cap in South Korea and paid with my credit card. But I couldn't see the order details on the site and didn't get an e-mail saying I ordered. I can't even cancel my order because I can't see the cancel button. If anyone knows this well, please help me

Every time I start my PC, Multiple instances of 7.1 sound set up and THX Sound set up run and I have to set up my Blackshark earphones  each time I use my computer. This occurs after uninstalling 7.1 sound and THX sound completely. Every time I start my PC 7.1 sound wants and key, which I have never gotten, and THX sound which I purchased seperately must be affiliated with my headset for it to work.  Please help.

AKTIVASYON KODUM YOK 7.1 SURROUND SOUND AKTF EDEMEDIM 

I ordered a replacement hyperpolling dongle for my V3 Viper (faker edition) mouse, but something is stopping it from pairing. What I know so far about the issue:In Synapse, the dongle is recognized, but its pairing utility will not discover the Viper 3 mouse (is there some special button combination to put the viper into 2.4 wireless mode perhaps?)In the V3 Viper pairing utility (the standalone program specifically for the V3 Viper), the replacement dongles will not be recognized.Interestingly, my original (non-replacement) dongle for my other identical mouse IS recognized by the pairing utility, but not either of my two replacement dongles…What can i do to fix this?

Hi folks,Looking for advice. I have the 2021 Razer Blade 14 (3070 model) and am having issues with the speakers.There’s this intermittent crackling sound whenever I’m watching videos online on YouTube, etc. This crackling doesn’t happen in streaming apps, when listening to music on Spotify, or when gaming.I can’t be definite, but the crackling does also seem to stop when I unplug the laptop.I’ve tried resetting the device and uninstalling or updating audio drivers, both of which do seem to work for a short while, but eventually, the problem always comes back.Any other suggestions as to potential solutions I can try? Really frustrating issue, as it means I have to use another device to watch stuff on, and relegates this laptop for just gaming. Many thanks in advance!Fez

i just bought a kraken v3 x off amazon and when i try to register it to get my surround sound 7.1 code, it keeps saying invalid, can u help me?

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I’ve bought my headset in december 2024. For two months everything was working great when suddenly wireless dongle wasn’t connecting anymore. Windows does not recognise the dongle, I tried many things, different ports, reinstalling synapse. I tried using pairing utility and firmware updater but i couldn’t do anything because in order for the pairing utility to work i need to connect my dongle and it is not recognized. I don’t really know what to do. Does anybody have the same problem? It’s really frustrating that i have to use the headset via usb cable. 

 This sounds dumb and couldn't find anything about this but, how would I connect this to the PC when its a micro usb to a usb c cable. It says to use the supplied usb cable (which is this, i believe) but how would this connect to the computer.

I got my earphones as a present from my parents on my birthday. It was around 2022 and used them since <aprox 90000 minutes used>  i loved them and got them trough many dificult situations. I do not want the repair for free. Around a week ago one of them falled on the floor and stopped compleatly <left one>. Please help me because they are my favorite razer item🔥. Merry Chirstmass guys and thanks in advance!!

Bought a pair in mid to late 2021, used the warranty to fix a charging issue about a year and a half later. Now, for each earpiece, the speakers seem to have shut off or started to fail. The left earbud's speaker has slowly started to get quieter and quieter, and the right earbud's have stopped outputting any audio whatsoever. Is there any way to repair them? I do not want/expect such a service to be free, and I'm willing to pay to get them repaired.

I bought this yesterday and fully charged it.It worked at first but needed to download the app on Xbox to update. I did this, the update failed on the wireless dongle and it hasn’t worked since. I have tried updating it via the PC and nothing has worked. I believe the dongle is dead.I need the wireless to actually play as the cord isn’t longer enough for my seating position.I am frustrated as bought this to replace my Scuf and original controller that suffered stick drift.

I have tried many times to register my Razer BlackShark Goblin X4 Headphones! But it keeps saying the product name is invalid? And without registering I can not use the Razer synapse software! Just Windows 10 software! Please any help would be appreciated greatly!!

Hello,My Razer headset is under warranty.The USB wireless dongle is NOT lost, but defective.It does not power on or pair.The headset works perfectly in wired mode.I have tested the dongle on multiple PCs.Is it possible to receive a replacement USB dongleunder warranty without sending the full headset?

Hii, I’ve just bought my mic and I’ve set up everything and tried troubleshooting it as well but its not picking up any sound… Is there anything else i could do?

I have a razer deathadder essential and when i play games like valorant i have to up my sens by alot. The normal sens for 1600dpi is around 0.20 but i have to have it at like 0.43 for it to feel some what fast i play on 1000hz polling rate does anyone know why it feels slow? Ive been trying to figure it out for like 8 months

Hello,I am using a Razer Barracuda Pro with the wireless dongle on Windows 11.When I first purchased the headset, THX Spatial Audio appeared as a separate output device in Windows. Selecting it caused audio issues, so I reinstalled Synapse 4.After reinstalling Synapse 4:THX Spatial Audio no longer appears as a Windows playback deviceIn Synapse 4, enabling THX Spatial Audio does nothingOnly the THX demo video is availableI have:Fully reinstalled Synapse 4Removed all Razer and THX audio driversDisabled Windows Sonic / other spatial audioTested on Windows 11 with dongle connectionThis appears to be a driver or Synapse 4 regression, not a hardware issue. THX Spatial Audio is a marketed feature of Barracuda Pro, and currently it is not usable at all.Please confirm whether:This is a known issueA fix is plannedOr THX Spatial Audio support has been removed for this modelThank you.

I have a wired Razer Ornata V3 stuck in customs for “Toxic chemicals release form”  Is this something you can provide them please?  I can PM the tracking.  The message is below:Clearance instructions from the importer are required.Recommended action: Importer must provide instructions. A statement is required from the consignee unless the consignee authorizes the shipper to complete and include the toxic substance statement on their behalf.Recommended action: If the consignee has authorized the shipper to complete on their behalf; include a copy of the written authorization with the shipping documentation. If the shipper is not authorized to complete; consignee must provide the statement. Please let me know if this is something that we can get taken care of.

Hello Razer Support Team,I am using a Razer mouse with Synapse installed, and I have assigned different DPI levels to a DPI switch button.Whenever I change the DPI during gameplay, an on-screen notification appears (for example: “DPI set to 400”). This notification shows up in the middle of the screen and interrupts my gameplay, which is very frustrating—especially during intense moments in-game.I have checked all available settings in Razer Synapse, including notifications, overlays, and OSD options, but I could not find any setting to disable this DPI pop-up notification.I do not want to lock my mouse to a single DPI value, as I actively switch between two DPI levels while playing. I only want to disable the on-screen DPI notification, not the DPI switching itself.Could you please let me know if there is a way to turn off this DPI change pop-up, or if this feature can be disabled via Synapse, firmware, o

ScarletRouge was professional, responsive, and very helpful throughout the process.They clearly explained the next steps, created my case quickly, and made the experience smooth and stress-free.Thank you for the great support! — Ömer Ozan

Hello! This issue is just with this keyboard. My previous keyboards had no issues. I just recently bought my blackwidow v3 tkl. Any recommendations on how to solve this?