Razer Support

Hello, Razer Team! About 3-4 days ago, I started experiencing an issue with my Razer Viper V3 HyperSpeed mouse. Over the past few days, I have been trying to diagnose and resolve the problem myself, as I have been using wireless mice for many years. Unfortunately, none of my attempts have been successful.The mouse has started experiencing recurring signal dropouts whenever it makes contact with the mouse pad after being lifted. To clarify, moving the mouse across the mouse pad WITHOUT lifting it does not currently cause any issues. However, even slightly lifting and lowering the mouse, with minimal force, causes the signal to drop. There were no preceding incidents or changes that could have caused this issue. Specifically, there have been no:-Drops or falls from any height;-Impacts or forceful hits against the desk (I have no reason to deliberately damage my own equipment);-Hair, pet fur, water, or moisture getting into the mouse. My hands do not sweat, and the mouse has grip tape app

good day i have bought the razor headset and there is no code to activate 7.1 surround  sound. can anyone please assist me.

Do these headset (xbox version ) work with ps5 wirelessly 

Hi everyone,I've been using this headset for less than a month, and I am facing a recurring issue with the USB Dongle initialization. It is important to note that this behavior has been present since day one, right out of the box.I spent the last few weeks trying to troubleshoot this myself using software solutions found on forums (I have never tampered with the hardware), but nothing has permanently fixed it.The Issue: When I turn on my PC after it has been completely powered off (power strip off), the Volume Wheel behaves erratically. Instead of changing volume smoothly, it jumps random amounts or fights against my input. Sometimes it doesn't register inputs at all, or it lags significantly. It feels like the scroll encoder is glitching or 'skipping' steps. Troubleshooting steps I have already taken: Clean Reinstall of Razer Synapse (tested with and without it). Updated the Dongle Firmware to the latest version. Enabled ErP Mode in BIOS (to ensure a clean power cut). The Resu

The new Razer Naga Pro V3  is currently not on the supported device list  of Synapse 4  for MacOS, is it not going to be updated to support it, or it has and the list is waiting to be updated? whats the situation please.

My Razer Blade 15 battery lasts no more than an hour when unplugged now, I would appreciate if I could get an OEM battery to replace it myself, as I am familiar with the entire replacemnt process on this system already.

Hello,I’m hoping to get some help with an issue I’m having with my Razer Viper Mini SE. It was working perfectly until today, but this morning I discovered the battery is stuck at 0% and will not charge. Here’s all the relevant information:What happens:When plugged in via USB-cable (wired mode), the mouse works normally and shows up in Razer Synapse.But wirelessly, it does not charge: battery remains at 0%, no increase no matter what I try.Once I disconnect the wired connection, the mouse powers off immediately.What I’ve already tried:Updated both the mouse and the wireless receiver to the latest firmware (v1.05).Running the latest version of Razer Synapse.Checked cable, ports, etc.didn't change anything just randomly happenedThanks in advance for any help. I’d like to resolve this without having to replace the mouse if possible, since everything else seemed fine until now.

I am currently talking to a manufacturer about creating a heat sink for the blade 18 rz09-0484 and similar. My fusion 360 skills are pretty weak and it would take me more time than I can give to model a heat sink. Anyone willing to help will receive a free replacement heat sink for their blade 18 once they are delivered . Please reply or pm me if you have any info or questions.Thanks

Hi, I have a Kiyo X that I bought 1.5 years ago. I just tried to set it up with my new Mac but I’m unable to adjust brightness or any kind of setting. I downloaded Razer Synapse but it doesn’t detect any device. The camera shows up in my Teams account when I have video calls. But I can’t seem to adjust anything. Any help would be so appreciated!

Hi Razer Support,My new Basilisk V4 Pro (set up on October 12 with the Mouse Dock V2 Pro) keeps losing tracking on HyperSpeed 2.4 GHz. The cursor stops moving completely while button clicks still register. It happens several times a day, anywhere from every few hours to a few times in one hour. The only way to get it back is to flip the power switch on the mouse off and on again; it then reconnects within a few seconds.Setup- Mouse: Basilisk V4 Pro, firmware 1.2.0.0, S/N IO2638H38902198- Receiver: Mouse Dock V2 Pro, firmware 1.0.14.0, S/N 632637U33703268, on the desk next to the mouse, plugged into a rear motherboard USB port- Wireless polling rate: 2000 Hz- Razer Synapse 4, version 4.0.827- PC: Windows 11 Pro (build 26300), ASUS ROG Maximus Z690 Hero, Intel Core i7-12700KF- Other Razer devices on this PC: Seiren X onlyWhat I have tested 1. Dock as the receiver: freezes.2. HyperPolling dongle as the receiver with the dock unplugged: still freezes. Synapse's own logs show the mouse reco

Subject: Razer Core X V2 Compatibility with Surface Laptop 7 (Snapdragon X Elite)Hello Razer Support,I would like to know whether the Razer Core X V2 eGPU enclosure is compatible with my laptop.My laptop specifications are:Device: Microsoft Surface Laptop 7 Processor: Qualcomm Snapdragon X Elite X1E-80-100 Operating system: Windows 11 ARM64 RAM: 16 GB Connection: USB4I would like to use the Razer Core X V2 with a desktop NVIDIA GeForce RTX graphics card to play games such as Fortnite, Forza Horizon, and Riders Republic.Could you please confirm the following?Is the Razer Core X V2 compatible with my exact laptop model and its Snapdragon X Elite processor? Can Windows 11 ARM64 detect and use an external NVIDIA graphics card with the available drivers? Would these games run correctly with this setup? Are there any known compatibility, driver, or stability issues? Have you tested this configuration, or can you officially confirm that it works?I would like to make sure everything is compati

Hello Razer Support,I would like to clarify that I am the rightful owner of my Razer ID and still have ownership of the account. However, I never set up an authenticator app or saved any backup codes.My account is now locked behind 2-Step Authentication, and the only available options are Authenticator App and Backup Codes. I cannot access my account settings or complete purchases, and there is no email verification option.Could you please verify my ownership through my registered email or another available method and help me reset the 2-Step Authentication so I can regain access to my account?I would appreciate your assistance in resolving this issue.Thank you.

Hello Razer Support, My Razer ID (Phokin1zpX) was hacked around 23 July 2026. The hacker enabled 2-Step Authentication with an authenticator app that I did not set up, so I cannot change my security settings. I have no backup codes and no phone number on the account. I still have access to the linked email and I am still logged in. The ticket page (gold.razer.com/ticket-inbox/submit) keeps loading and never opens, so I cannot submit a ticket. Please PM me to verify my ownership and reset the 2FA. Please also check for any unauthorized Razer Gold transactions. Thank you.

Hello Razer Support Team,I own a Razer DeathAdder V2 X HyperSpeed wireless gaming mouse. Unfortunately, the plastic casing of the USB receiver broke, and the receiver was damaged while connected to my laptop. The mouse still works via Bluetooth, but I experience noticeable input lag when playing competitive games such as Valorant.I really like this mouse and would prefer not to replace it if I can avoid doing so.Could you please let me know if I can purchase a compatible replacement USB receiver for my exact mouse model? If so, could you provide a link to the correct receiver and instructions on how to pair it with my mouse?Thank you for your help!Kind regards

 My mouse is having some problems, and I can't seem to access the RMA application page correctly on the Razer website (the stupid AI is wasting so much of my time). Please help me if any admin see this post.I've tried sending a private message to @Razer.ScarletRouge THXXX

I’ve tried everything I can find on fixing this issue.The speakers suddenly disconnected and started to blink red.I done the disconnect the power and all cables. Plugged everything back in with the order specified. Reconnect the umbilical cable linking the left speaker to the right speaker hub. Plug the AC power cable directly into the rear of the right speaker. Plug the AC power cable directly into the subwoofer. Verify that the USB-C cable remains completely disconnected from the PC. The speakers do attempt to make the connection to the sub as I can see the lights blink green and go back to red.I did use the pairing utility.The speakers have no sound and continue blinking red.Firmware is up to dateOpened a support ticket but thought I’d post here if anyone has any other ideas.

Asunto: Solicitud de receptor USB-C de reemplazo – Razer Barracuda X (2022)Hola, buen día.Me comunico con ustedes porque recientemente extravié el receptor inalámbrico USB-C de mis audífonos Razer Barracuda X (2022), modelo RZ04-04430200-R3U1, en color Mercury (blanco).Los audífonos funcionan perfectamente; sin embargo, utilizo principalmente la conexión inalámbrica de 2.4 GHz para jugar en mi PlayStation 5, por lo que necesito reemplazar el receptor extraviado.Me gustaría saber si cuentan con receptores originales de reemplazo compatibles con mi modelo y, de ser así, cuál sería su precio y cómo podría adquirir uno con envío a la Ciudad de México, México.También quisiera saber si el nuevo receptor necesita algún procedimiento de emparejamiento con mis audífonos.Agradezco mucho su atención y quedo pendiente de su respuesta.Saludos cordiales,Diego Gamaliel

https://www.reddit.com/r/razer/comments/1v88rxb/huntsman_v3_pro_stops_working_after_synapse_is/?utm_source=app_first_navigation&mweb_loid=t2_o8usmv0wa&ext-referrer=SEO&chainedPosts=t3_1fv6mh4 Super similar to this Reddit post here. I’m pulling my hair out trying to find a solution. When I end task on Razer Synapse it works fine I just wanna be able to use snap tap and rapid trigger since I did pay $150 dollars for it. I’m unsure if a new huntsman would even fix the problem and if this isn’t fixed I’ll probably just end up going to wooting and replace my mouse when it breaks with a Logitech. Really disappointed in razer since its software is so crappy when it’s such a large company. Really frustrated and spent my entire day trying different solutions to no avail.

So i recently broke my frame/spider base on my ENKI X , i was wondering if it would be possible to get a replacement. unfortunately one wheel sits way higher than the others, i don't want to replace this chair , out of all products ive purchased RAZER IS TOP TEIR 

Cher support razer Je possède une souris Razer Viper Ultimate, modèle RC30-030501. Récemment, le récepteur USB que j'utilise pour connecter la souris à mon ordinateur est tombé en panne et ne fonctionne plus. Je souhaiterais savoir s’il est possible de recevoir un dongle de remplacement, j’ai vérifié et le firmware de la souris est à jour, et l’outil mouse pairing de razer semble “fonctionner” mais ne permet pas réellement à ma souris de marcher sans dongle Je vous remercie par avance pour toute information concernant la disponibilité d'une pièce de rechange et la marche à suivre pour l'obtenir.

Hello,I am writing to report a critical bug affecting the Razer Kraken V4 Pro when used in wireless (2.4 GHz) mode.1. The Problem:In wireless mode, Windows and Razer Synapse correctly display two separate audio streams: Razer Kraken V4 Pro - Game and Razer Kraken V4 Pro - Chat.However, any external volume adjustment (via the wheel on my Razer Huntsman V4 Pro keyboard, the Windows volume slider, or media keys) is not applied to the selected stream. Instead, it affects the main audio device as a whole. This results in the volume of both the Game audio and the Chat audio being changed simultaneously and equally.2. Expected Behavior & Proof of Regression:The volume should be adjusted in isolation for the stream set as the "Default Device." If Razer Kraken V4 Pro - Game is set as the default device, any external volume control should change only its volume, without affecting Razer Kraken V4 Pro - Chat.Crucial proof that this is technically feasible and previously worked:I previously own

Hi, just received this evening my new chair and everything is really great I just wondered if it was normal that my wheels were not really rolling at all. I can move around with it pretty much but it’s not smooth really. Noticed it before even mounting the wheels and thought it would smooth out itself after moving a little but it’s still really stiff i’d say. I can send a video if needed.

Windows  11 ARM - Snapdragon X Elite Razer Synapse 3 - doesnt not find connected devicesRazer Synapse 4 - assigned shortcuts do not workAny idea ?I really need it for work Razer Tartarus V2 .​​​​​​​

I have the Wolverine V4 and I just wanted to reach out to see if this has been happening with other users. Whenever i plug the controller in and try to use it at the same time it disconnects or freaks out causing me to have to turn off the console and spend 30 minutes trying to resync it. Ive used the cord provided/ and other cords. I tried direct connections with the console and a usb hub. Does anyone know a fix or is it designed like this on purpose?