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10000 Threads
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DancmiddletonInsider Mini
asked in Razer Support
BlackShark V2 Pro (2020) — Dongle Audio Issue (Only Left Ear Working)

Hey all — hoping someone’s run into this and found a fix.I’ve got a BlackShark V2 Pro (2020 model), and while it works perfectly via the 3.5mm jack, using the wireless dongle gives me audio in only the left ear. Windows detects the device, but no stereo sound.Here’s what I’ve tried so far:Power cycling headset and dongle Reinstalling Synapse (tested both v3 and v4) Running SFC/DISM scans Testing across multiple USB ports and a second PC Re-pairing using Razer’s headset pairing utility Confirming audio balance in Windows settingsThe headset’s physically fine and stereo works on wired mode — so I’m thinking it’s either firmware or a faulty dongle. Out of warranty now, but hoping to find a fix or maybe locate a replacement dongle that works with this model.Serial Number: HN2048D13000803Appreciate any help or advice!Cheers,Daniel

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5maydayInsider Mini
posted in Razer Support
7.1 Surround sound not working when running Apex Legend

So I just bought a Razer Kraken Kitty V2 BT headset and downloaded 7.1 surround sound in Razer Synapse. Tested out using Windows’ sound test, works perfectly fine. However, whenever I open up Apex Legends the spatial sound goes away.  I’m running on Windows 11 64bit and never had issues with other brands of headsets. Can’t seem to find the issue online, am I the only one with this issue?

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SneakyBuddy
SneakyBuddyInsider Mini
posted in Razer Support
Razer Blade 15 (2019) fan replacement

Hello, im looking for a replacement fan on Razer Blade 15 (2019) RZ09-02705G75-R3G1. Could you give me model number of the fan?

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SneakyBuddy
PEARLfirstPlumWeb149
PEARLfirstPlumWeb149Insider Mini
asked in Razer Support
2 AŞAMALI KİMLİK DOĞRULAMA

2 aşamalı kimlik doğrulama ve yedek kodlarımı unuttum geri almak için lütfen birisi iletişime geçermi 

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easyBuffvalley376
asch5280
asch5280Insider Mini
asked in Razer Support
Huntsman Elite Dead Keys

My Huntsman Elite keyboard worked perfectly fine one night and the following day a few keys randomly stopped working, specifically the “C” “V” and right “SHIFT” keys (possibly a couple more I have not noticed yet) are no longer responding no matter how many times it’s pressed. I removed the physical keys that are having issues and cleaned everything using a dry cleaning brush designed for keyboards with no luck, I then tried compressed air and still no luck. I uninstalled and reinstalled the keyboard and all drivers, and did a firmware update. I have left Synapse running as well as closing and exiting out of Synapse, no change either way. The lights on the keys function as normal, I just don’t get a response when the keys are pressed. I purchased this keyboard from a Best Buy about 3-4 years ago, I imagine it is no longer under warranty. Is this keyboard cooked?P.S I am using an old wireless keyboard to be able to type the keys that do not work.P.P.S I take good care of my devices, don

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Lrbrownii
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Orpheux23Insider Mini
asked in Razer Support
Blackshark v2 Hyperspeed keep disconnecting and low volume via bluetooth

I bought the Razer V2 HyperSpeed ​​device and I am very happy to use it on the computer, but when I connect it to my phone via Bluetooth, the sound is low and it turns off after a few minutes. I am very upset that this device, which I bought because I can connect it to my phone. Should I send it to technical service? Does anyone have the same problem? Also, there are no headphones in the Razer application on the phone. Will there be an update? If it does, will it be fixed?

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Icterinesitehit288
Icterinesitehit288Insider Mini
asked in Razer Support
Cannot register my new razer blackshark v2x

I cannot register my razer black shark v2 x that i bought today, it says that it has already been registered

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Icterinesitehit288
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MirTeksengInsider Mini
asked in Razer Support
Change Mobile Number

I Need to change Mobile Number, no access to the old one and I even forgot my old phone number 

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guilibiInsider Mini
asked in Razer Support
turn off Huntsman V2 Analogue controller recognition

When I play games (especially indie games from itch.io), my Huntsman V2 analogue is recognized as a controller even if all my keys are on their default keyboard settings. It causes the camera to move diagonally (towards the upper right corner) constantly. Unplugging my Huntsman fixes the problem and plugging a basic keyboard allows me to play the games normally, but I would like to be able to use my 300$ keyboard.(I dont have any controller plugged to my pc, and unlike other people posting about this issue, my problem is not that I cant use my xbox controller)Is there any way to make my games recognize my keyboard as a normal keyboard?

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OmegaMalkiorX
rigor_m0rtis
rigor_m0rtisInsider Mini
asked in Razer Support
Seiren Mini not being detected

My Seiren Mini isn’t being detected by my PC after I turn it on. Zoom, Discord, and even Voicemod would say that no mic is detected. So I would uninstall the device on my device manager and then reconnect my mic. My computer will detect it and it’ll work. I thought at first it was Voicemod causing this issue so I uninstalled it and the problem still happens. I can’t figure out what to do so I don’t need to keep “reinstalling” my mic every morning I turn on my computer. I’m on Windows 11. Light is on on my Seiren Mini when plugged in. I’ve used different USB ports on my computer and issue still happens. I’ve tried to update drivers. 

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Razer.Speedcr0ss
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HellbringerVENInsider Mini
asked in Razer Support
New Blade 14 2025 using old 2021 power adapter

I’m upgrading from the 2021 Blade14 to the latest 2025 Blade 14 laptop. The new power adapter for the new Blade14 is rated at 200W. I have 2 power adapters from my 1st generation 2021 Blade 14s rated at 230W. Will I have any issueds using my old power adapters with the new blade? are they compatible? or will I fry the new laptop if I use thwm?

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sleekPaleCarmineup102Insider Mini
asked in Razer Support
Razer wolverine v2 power but no connection

I have problem with my wolverine v2 wired controller, the controller receives power, but flashes twice and fails to connect, i’ve tried every oort on my xbox but it is never detected, its infuriating and I havent seen any real solution yet and i’m worried, is it a physical problem? And if so why does the controller receive power but not connect?

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WALLtech45Insider Mini
asked in Razer Support
Deathadder v3 PRO not connecting to dongle

Deathadder v3 Pro is not connecting to dongle all of a sudden.  USB port works fine. Mouse works fine when connected to random charging cable.

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Razer.Aero
OskarsFr
OskarsFrInsider Mini
asked in Razer Support
Razer Kraken V4 - Wireless Gaming Headset - FRML Packaging. No Activation code after registering

Hello! I registered this product on Razer ID, got an email, but the email did not consist of activation code, thus not allowing me to use THX Spartial Audio. I would be glad if this got answered as soon as possible. Thank you.

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Razer.Aero
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anytka2134Insider Mini
asked in Razer Support
activation code

Subject: Missing 7.1 Surround Sound Activation Code – BlackShark V2 X Hello Razer Support, I recently purchased a Razer BlackShark V2 X headset from Comfy (Ukraine). Unfortunately, my activation card for the 7.1 Surround Sound software was missing or the code does not work. I’ve attached:– A photo of the headset's original box with the serial number– A photo of the QR card included– The receipt from the store (Comfy) Please help me receive a new activation code. Serial Number: (Removed serial number) Thank you!Anna(Removed email)

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Razer.Aero
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PUSSYGRIND69Insider Mini
asked in Razer Support
Razer blade 18 2025 undervolt problem.

Hello. Undervolt in custom mode seems to have no effect. CB scores/temps/watts wont change. Have tried all different combinations of BIOS settings. XTU and throttlestop show locked status for UV. XTU has “Undervolt Protection - No” in system information tab. VBS, Core Isolation and UV protection all off so UV should be enabled.XTU shows “Overclocking is not currently enabled on this system. Check you BIOS settings for overclocking features. The platform fully supports overclocking for Processor Graphics, Processor Core & Processor cache.”FYI. Synapse used 9% cpu and had impact on FPS in CPU heavy titles. Reinstall fixed it and CPU usage went under 1%.  

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aeroRedPigmentvoice206
EmilyRidley
EmilyRidleyInsider Mini
posted in Razer Support
Where to buy Rechargeable battery for XBOX controller compatible with RAZER UNIVERSAL QUICK CHARGING STAND?

Hi,I I've had the RAZER UNIVERSAL QUICK CHARGING STAND for over a year now. Unfortunately, just today my battery that was included in the package died. I searched all over the internet for a compatible one, but I couldn't find one. Is there a place to buy replacement batteries?  Thank you!

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echo9521Insider Mini
asked in Razer Support
Razer Leviathan V2 X not connected to PC

Strange things happen to my Leviathan V2X. At first, every time I start the PC it does not connect to Synapse and the pc that I have to unplug and plug back the cable, and it will work fine if I do that. Then I tried to set it as default audio option on my pc, all of a sudden the computer just can not detect the speaker, while it shows connected to Synapse, it does not show in PC’s audio option and it does not function in PC mode, meanwhile the Bluetooth mode works just fine. I have tried to update the firmware, reconnect the cable and restart the computer, but they do not help. Does anyone encountered the same issue and know the solution? I will be very appreciated!

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punkt34Insider Mini
asked in Razer Support
Can't select output device in the 7.1 Surround Sound app.

Can’t get it work. The dropdown menu is disabled.I’ve removed the 7.1 audio device from the system earlier (Windows 10, 64bit). And now when I re-install the app it doesn’t add the 7.1 device to the list of devices.This official tutorial didn’t help. According to the tutorial:1) On the step 9 I don’t have the “Razer” in the list of manufacturers.2) Although I have a “Razer Device” in the list shown on the step 7. But it doesn’t help, because when I choose it, the next step just tells me that it’s unanble to find driver for the device. And no other options.The headophones themselves are working, I hear sound. But it works just like an ordinary stereo headset.Please, help to resolved the issue.  

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CyberLeBg
CyberLeBgInsider Mini
asked in Razer Support
razer basilisk v3 pro turning off and on

So i got my razer mouse last Xmas and had no problem with it, until this morning, i saw the cursor was lagging, then when i looked in synapse i saw that if i stopped using it for 2 seconds it turns off and even if i use it, it disconnects and reconnects even though it is fully charged. The problem persists even when wired. I tried to reinstall the firmware and synapse itself, but the problem was still here.I also tried on another computer, same problem, it keeps turning on and off. I tried to loo everywhere for a solution, only saw an user on this website had the same problem, but didn’t see any solution

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Razer.Aero
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IsqueiroInsider Mini
asked in Razer Support
Barracuda X 2022 no sound wireless. Is there a fix?

Hi.My sons Barracuda X 2022 headset stopped giving sound in wireless mode.It sounds fine when connected to the PC wired, and everything works as it should.It powers on wireless, connects to everything, just no sound at all. Also when the mute button is on,  it doesn't power on.And if it's on and I mute it,  if I just push the power button it just power down.I've tried everything, even checked the firmware. I've found a post with similar symptoms,  but doesn't show a fix for this.Can someone help me figure this out?Thanks in advance.  P.S.: Sorry for my English, but I'm Portuguese. 

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Pateuaming123mInsider Mini
asked in Razer Support
Razer Barracuda x 2022 not starting when mic is muted

So, my Barracuda x 2022 headset isn`t turning on when the mic button is pressed and when it is not pressed, the headset tuns, connects to any device but there is no audio at all. Can anyone give me some help?EDIT: I checked and the mic is working, but i cant hear anything  

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ilvjeanInsider Mini
asked in Razer Support
About Razer Blackshark V2 X, 3.5mm, 50mm Drivers, Black, RZ0403240100R Green Cable vs Razer BlackShark V2 X, 3.5mm, 50mm Drivers, Sony Licensed, Black, RZ0403241000 black cable

Razer BlackShark V2 X licensed by Sony, black, RZ0403241000 with black cables.                                                                     VS Standard version Razer Blackshark V2 X Black, RZ0403240100R which has green cables. Do they both come with the same accessories in the box? (Cables etc.) Does the Sony licensed version come with 7.1 surround like the standard Blackshark v2 x? Does the Sony licensed version come with the code to activate 7.1 surround? Or if I register the headset on the website will I receive the activation code?  These are my questions, as I use a headset on both the console and the PC, I'm not sure which one to buy.

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KyageunInsider Mini
asked in Razer Support
Why is Razer Viper V3 Pro polling rate not consistent

As the title says  Razer Viper V3 Pro - Using 8khz

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ilvjeanInsider Mini
asked in Razer Support
Sobre blackshark v2 x cabo verde vs Blackshark v2 x licenciado sony cabo preto

O razer blackshark v2 x versão licenciada pela sony com cabos preto, e o versão padrão razer blackshark v2 x que possuí cabos verde. Eles dois vem com os mesmos acessórios na caixa? (Cabos etc) A versão licenciada da sony vem com o surround 7.1 igual ao do blackshark v2 x padrão? A versão licenciada vem com o codigo para ativar o surround 7.1? Ou se eu registrar no site o headset eu receberei o codigo de ativação?  Essas são minhas duvidas, é que eu uso headset tanto no console como no Pc, estou em duvida de qual comprar.

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