Razer Support

Dear Sir,  I want to download the original recovery image for Product: Razer BladeProduct Code: RZ09-01953E72-R341 it is too old, is it possible to give me the link for re-download?

Hello, I have secure boot violation screen after latest windows updates and ts giving me ragebaits from time to time. Is there any fix for this or have razer made some BIOS update ? Thank you so much for any files, tips and help.  

Ever since updating to the latest firmware, my Razer Huntsman V3 HE Magnetic Mini 65% (8kHz) has been becoming completely unresponsive every 1–2 hours during gameplay.All key inputs stop registering entirely, though the RGB lighting stays turned on. I tried doing an onboard hard reset (Esc + Caps + Space while reconnecting), but the issue remains. The only temporary fix is physically unplugging and replugging the USB cable every time it freezes.I have already tried: Switching to different USB ports Disabling all USB power-saving features in Windows Device Manager and Power Options Completely reinstalling Windows They replaced my keyboard with a new one, but the same problem occurred as soon as they updated the firmware. None of these standard troubleshooting steps resolved the issue.As other users have mentioned, support often suggests running without Razer Synapse active. However, disabling the software defeats the purpose of buying an 8kHz Rapid Trigger keyboard when key featur

Razer Synapse installation failed. 

Thermal Behavior: Clearly the mouse disconnects only when the dongle physically warms up (after approximately 5 minutes), and pairing successfully resumes immediately only after allowing the dongle to cool down. Firmware Evidence: Successfully updated the mouse to the latest firmware version (1.05.00) as verified by the updater software. Port Isolation: Tried to isolate the dongle by testing it on separate ports (including the top IO panel of the tower away from exhaust heat) to rule out ambient computer heat or port-specific bugs. Wired Isolation Check: The mouse works flawlessly without a single disconnect when plugged in directly via the USB-C cable, proving the mouse itself is fine and isolating the defect entirely to the wireless receiver hardware.  History: Mouse and Dongle have worked fine for many years, very recent change in behavior. Mouse immediately enters pairing (white flashing light x2) when dongle dies. 

I lost the USB-C dongle for my kraken V4, I read a past form and it said that I could reach out to a representative so they could check inventory. Any help would be wonderful.

Hi, I have a Razer Blade 15 Base (Early 2020), model RZ09-0328 / product RZ09-03287G22.My current BIOS version is 1.02.When Secure Boot is enabled, the laptop fails to boot and shows:“Secure Boot Violation – Invalid signature detected. Check Secure Boot Policy in Setup.”If I disable Secure Boot, Windows 11 boots normally.I downloaded the official BIOS 1.06 updater from Razer. The updater appears to complete and restarts the laptop, but there is no actual firmware flashing stage and after reboot the BIOS is still 1.02.I checked Windows Code Integrity logs and found the actual reason the BIOS updater is failing:Event ID 3023:The driver ...\Razer\Update Tool\amifldrv64.sys is blocked from loading as the driver has been revoked by Microsoft.Event ID 3077:amifldrv64.sys did not meet the Authenticode signing level requirements or violated code integrity policy.The driver itself has a valid American Megatrends signature, but Windows is explicitly blocking/revoking it.I also verified:Windows i

Hi I am Tobias,I wanted to know if it's possible to make a purchase on razer.com and have the product delivered to a hotel in China.It might sound like an odd question, but a friend of mine is traveling to China soon and he can bring the product back to Argentina for me without any issues.I don't want to buy the product in Argentina or import it via Amazon or similar services, as the tax burden is very high; buying it this way would cost half as much.Is it possible for them to fulfill this kind of delivery?

Hello, I really hope someone can help me, as I'm so frustrated with Synapse and the razer products.I love the quality of the products themselves, and if everything was running smoothly, I couldn't imagine using any other products.Sadly, though, since I bought the BlackShark V2 Pro, I have encountered problems every day. Razer Synapse no longer starts on startup and none of my settings are activated.They show that they are activated, but I always have to turn them on individually so that they are actually activated.If I don't do this, the mic quality is poor and the sound settings are also poor.It's not just once; it happens every time I start up my PC, or sometimes even when I leave Discord, for example. All the settings change back to 'vanilla'. They still show as active, but they are not.I made a Razer ticket about a month ago and also used the Razer logger.Sadly, the solutions I received from the Razer team did nothing. I tried every other solution as well, such as setting Synapse t

So a few days ago, while I was just using my setup like normal my Razer Huntsman V3 Pro just gave up. Now I didn’t suspect it was my keyboard since the backlight still worked, so I restarted my laptop. After I found out it’s my keyboard that’s not working, I’ve tried all sorts of methods, but none of them have worked so far. Here’s what I’ve tried:Pressing Esc+Caps Lock+Space bar Unpluggin the keyboard, pressing Esc+Caps Lock+Space bar and then plugging it back in. Using the firmware updater from Razer’s support page (it says I have the latest firmware) Closing all Razer related applicationsWhen I open Razer Synapse, it detects my keyboard and shows up. Whenever I try any lighting based adjustment that shows up on the keyboard too. it’s just that the keys are not sending any input or something. Note that the volume dial and multimedia buttons do work. What am I supposed to do in this situation?

I have a new Razer headset registered to my Razer ID, and I received a new 7.1 Surround Sound activation code. However, my account already has an old 7.1 license activated from a previous headset that is now broken. The application does not give me any option to remove the old license or enter the new code. How can I activate the new code on the same Razer ID?

This issue has been posted on this forum before, by numerous others, over a year ago, but is still present. Wolverine V3 Pro charging rate fluctuates between .3-.7 watts, versus 3 watts when it was released. This causes chargers to sometimes falsely believe the controller is fully charger, and shut off. It takes well over 24 hours to charge the controller even from 50%. Sometimes you can let it charge for days on end and will still not be fully charged. I hope Razer is looking into this and not ignoring their customers as it seems now. I fear the Wolverine V4 Pro is going to mean no more updates for the V3, even though firmware is whats broken these units. Paid $200 for a controller that won’t even charge correctly. 

i have hypershift key bound to regular shift and when i try to use it it acts like it doesnt exist and only uses whatever key i have bound on my first action bar

a while ago my head set stop connecting and i can only play wired i don’t know why but i pug in the little box and it not turning on why is it 

I completed my Razer ID profile, and the website confirmed that my profile is complete and that an exclusive promo code would be sent to my email. However, I have not received the promo code.I also encountered these errors while completing the profile: 404 – User Not Found (code 70404) 502 – Bad Gateway when submitting the profile JavaScript error: Cannot read properties of undefined (reading 'startsWith') Could you please verify whether my profile was successfully completed on your backend and help me obtain/resend the promotional code? I can provide screenshots of the confirmation and error messages if needed. 

Hi, I submitted all the info to get this promo code but I’m still not receiving it in my email inboxes. 

I have a Razer Kraken V3 Hypersense headset. It was working perfectly fine, but my computer suddenly stopped recognizing it. Thinking it might be a hardware malfunction, I checked the motherboard settings in the BIOS, but it wasn't listed as a connected device there either. However, when I plugged it into a different computer, it worked without any issues. When I plugged it back into my own PC, it started working again, but after a system restart or a short period of use, the PC stops recognizing it once more. Plugging it into another PC and then back into mine only provides a temporary fix.To troubleshoot the issue, I have already tried completely uninstalling and reinstalling the headset drivers. In addition to that, I disabled the USB power management settings in Device Manager, performed a clean uninstallation and reinstallation of the Razer Synapse software, and tested the headset on various different USB ports directly on the back of the motherboard. Unfortunately, none of these

Hi, Today, September 9, 2026, the button responsible for Command Dial Horizontal Scrolling started adjusting the keyboard’s brightness instead of scrolling horizontally when I turned the knob. In Synapse 4, I enabled only the horizontal scrolling function, but the problem persists. Attempting a reset and creating new custom modes did not help. It seems as though the knob/Command Dial itself has gotten stuck on adjusting the brightness. Please help.

Hey there,tried reset, deinstalled drivers from the device manager, reinstalled synapse - firmware is 1.21. Battery level still stuck at 100 percent. Thx for help

​@Razer.sushi.boi  Hello,My Razer Nari wireless dongle has been damaged and no longer works. The headset itself is in working condition, so I would really like to keep using it instead of replacing it.Could you please check whether a replacement USB wireless dongle for the Razer Nari Ultimate is available in your inventory and whether it can be shipped to Poland? If it is available, please let me know the price and the steps I need to take to order it. I am also happy to pay for it.Headset: Razer Nari UltimateI can give you mine S/N if neededIf an official dongle is not available for my region, could you please let me know whether there is any other option, such as a spare part, a repair, or a recommended way to get a compatible dongle that can be paired with my headset?Thank you very much for your help.

I am unable to use my Tartatus Pro key functions. It says here “This mapping requires Razer Synapse” but I already have Razer Synapse? The application says I am using Razer Synapse now. Please clarify what is going on and what to do. Thanks

Hey I have the Razer Naga pro. S/N 632127H16205941Bought Order Date: 11/11/2022Order #BBY01-806700978770 Best BuySo well past Manufacturers warranty Been having this damned issue on and off for YEARS and now I’m fed up with it completely:Much like a LOT of users on here I am now experiencing Phantom scrolling, and it is VERY CLEARLY a SOFTWARE BASED ISSUE! Out of nowhere, seemingly random I will automatically start scrolling down. Which then makes using my mouse IMPOSSIBLE, the ONLY thing that fixes it, is either starting or stopping Synapse. When my system launches synapse launches, then sometimes I get the scroll down issue, I stop Synapse, it stops as soon as the program is killed, sometimes less than 2 minutes later it starts doing it again I open Synapse and AS SOON as I see the Naga Pro tab load in it stops.I have done the following:Reinstalled windows completelyRemoved the default windows mouse driver, (Same issue with or without, though I do believe installing synapse reinstall

Hi there. I have a BlackShark V2 HyperSpeed and I’ve been having some issues later. I’m not sure how to classify them though and they seem relatively random. I have my headset connected wirelessly to the dongle, the green light on the dongle is on but both the microphone and the output just stop working at random. Sometimes it happens when opening a new app that has audio output, like a game or even youtube. Sometimes, in the same circumstances, nothing happens and it keeps working normally. The audio only goes back to normal after I disconnect and reconnect the dongle. Windows still sees the headset when that “bug” happens.Things I’ve tried to solve it:- A fresh install of the razer synapse, using the cleaning tool.- Updated every driver, though I always do it anyways. Windows is also updated.- Using the pairing tool, but for some reason, in step 6 it doesn’t recognize the headset when I connect it to the PC. Not sure if I’m doing something wrong but I tried that few times too.- I als

Hello, since i am not the first one to question this problem, i would just like to ask for support for my keyboard. i purchased the same but have been unable to use it since it keeps freezing. Please help me fix this issue. I have the serial number of the keyboard if needed.best regards,

   Haven't received promo code for 20$ off in the email even after getting the prompt for profile completing as shown above.