Razer Support

Just bought new Razer Mouse Deathadder Essential. When I try register it said ALREADY registered. Today I open the box with mouse  s/n:632236H19403689

Dear Razer Insiders,My Razer Nari Ultimate headset has the following issue: the left side of the headset often produces no sound. If I carefully adjust the volume knob up and down, the sound eventually comes back on the left side, but only after a lot of crackling. I have to move the knob very gently back and forth (increasing and decreasing the volume) to restore sound on the left side when it drops out.What’s the best way to fix this?

Bugün Razer'ın emote mikrofonum geldi. Sesi sorunsuz bir şekilde yüklenmiyor ve bilgisayar tanımlanmıyor ancak ledleri hiçbir şekilde çalışmıyor.Synaps 4 ve 3ü ikisinde denemedi. Razerın krom özellikleri indirilmiş olmasına rağmen olmuyor. Lütfen yardımcı olun.Güncelleme: Razer chorme uyhulamalarını yükledim tekrardan şu uyarı geldi-Yayıncı eşlik uygulaması şu anda RazerSynapse tarafından devre dışı bırakıldı. Lütfen bu uygulamayı Chrome Connect modülünden etkinleştirin.Chrome connect modülünde cihazım görünmüyor ve aktif olarak hala getiremiyorum. 

Hello. I recently found out that my headset supports the Razer Surround Sound 7.1. I found the serial number on the my Razer Man’O’War headphones. Is there a way to get the code for the Razer Surrond Sound code? I use headphones with the Razer Synapse 2.0 software, which supports surround sound and calibration. I would like to receive the code, can you guys tell me please where I can send the serial code and exchange to Surround Sound code?

Dear Razer Technical Support Team,I am contacting you regarding a serious connectivity issue with my Razer Nari Ultimate headset. The headset cannot be used wirelessly anymore after severals year of services. It lost connection some times in the past but now it like every 10 sec. I tried to reinstall synapse, reboot, Nari Dongle Recovery Tool, the pairing tool, but nothing. My headset is not under warranty anymore, i buy it on amazon in 2022. Can you help me to acquire a replacement dongle? Thank you for your assistance. I look forward to your guidance on this issue.Erwan.Serial number: RZ04-02670100-R3M1

This is my second Tartarus as my last one had a multiple key failure. I have had this one for a while and the palm rest has completely worn off. I also want to mention that the second one I received as a replacement for the initial one came with two from pegs of the palm rest on the bottom cracked, so I fear trying to adjust the palm rest will break it. Does razer offer replacement parts for stuff like this??

The pad on my palm rest has started pealing. I have looked for a replacement part but I have not found one yet. The palm rest and it's glued on pad is a descreet peice that is easily replacable by the consumer. Is ther no way to get one withoput purchasing a whole new controller?

I signed up to use the 10 dollars off my purchase to get the Razer BlackWidow V4Pro white and just go pick it up at the Razer store near me in Austin Tx.but when it gets to the shipping between delivery and pick up at store the only option I get is Sacramento California nowhere near me. and I checked it multiple times on multiple devices .

Hi all,I have a brand new Razer Blade 16 purchased yesterday, July 4th 2023. When using the blade on YouTube or similar video playing services, there is a buzzing noise, or crackling noise every few seconds, through speakers AND headphones, which lessens the possibility of it being a hardware issue (I hope). It feels like its lag or internet stuttering but its not. (I tested by playing the video back and it would still sometimes have the audio stutter in places where the video was already preloaded.)The problem DOES NOT proceed when playing a video game or local audio as such.I have only had this for 2 days, I only started watching videos on it today and that’s when I noticed the problem I have attempted the following:Updating driversUsing default windows driversUpdating windowsChanging browsersRazer Firmware update (

these is no offer i can do there used to alot of avaible offers

The dongle is at the motherboard’s and I don’t have bluetooth. Anyway to install the firmware? 

My mouse won't connect to Chroma Studio. I've tried everything I've seen online and nothing works. Maybe the mouse isn't compatible with Chroma? But that would surprise me, given how much it costs. I need help, please.

The screenshot function on my Razer Blade 14 laptop is broken. How do I fix it?I like to take screenshots on my Razer Blade 14 laptop.However when I press ‘FN’ + ‘F12 Printscreen’, the screenshot function, doesn’t work.On my Razer Blade 14 I am using ‘Snipping Tool’ for screenshots. I have uninstalled and re-installed the programme, however it isn’t working.Please could you explain how I could fix my Razer Blade 14 screenshot function, so I am able to take screenshots easily.When I try to take screenshots, with ‘FN’ + ‘F12 Printscreen’, the screenshot function doesn’t respond. The screenshot function is unresponsive.I have been trying to take full-screen screenshots.How do I fix this, so it runs excellently? Thank You

I’ve been using the new Raiju V3 Pro for a few weeks after pre-ordering from Razer UK. Overall it feels like a good controller (despite a bit to big and odd ergonomic decisions), but I’m having some big problems specifically when playing on PS5. Issue seem to be worse on wireless with the dongle than wired, but both still poor. The issue: the TMR sticks feel really unresponsive/delayed. The latency is some of the worst I have ever seen. This also causes additional issues when aiming with the right stick (R3), the aim will occasionally glitch—it moves in a straight line in the direction I initially push, but continues moving even after I move the stick elsewhere. Then it suddenly snaps back to where the stick currently is. So: the aim lags behind my input; motion isn’t smooth; it jumps in straight lines; makes tracking targets basically impossible. I have done more in-game tests and research to see if others are having the same issue and it seems they do.

Hello, I accidentally activated the 7.1 surround sound activation code on my guest account and I can't log in. I'd like to request a new code to use on my original account.

I got Razer Barracuda X (2022) and whenever i use mic (in any way) my sound disappears and returns in 3-4 secsHow can i fix this?

Hello, I reformatted my PC just now, and then I tried to download the app again to use 7.1 sound; however, when I put the code in, it said it had been used already. I have all information about my headset, and I hope you can help me. Thanks for the replies.

I have just received the laptop and commenced with the initial setup,eveyerthing is fine at the beginning, entered the wifi password and downloading updates for over 30minutes then the next thing is an error pops up and mentioned I can skip it and re-setup or rectify the issues later, hence I proceed with the option Since then it stuck at ‘just a moment’ loading screen I have tried restarting it or went into the BIOS to reset to factory setting Nothng changes and it still stuck at the ‘just a moment; loading screen What should i do now?

Hello,I’m using a Razer DeathAdder V2 X HyperSpeed, connected via its dongle. On my Windows PC, it works perfectly, smooth and responsive. However, when I connect it to my Mac Mini M1 (running the latest macOS), the cursor movement becomes very laggy and not smooth at all.The setup is identical on both systems, same USB hub, same monitor, same resolution, and same refresh rate — but the performance difference is significant.Could this be a driver or compatibility issue? I can manage without changing DPI directly from the mouse buttons, but I’d really like to achieve the same smoothness and responsiveness I experience on Windows.Is this a known issue with macOS, and is there any fix or workaround? Or is this mouse simply not fully optimized for Mac environments?For reference, I’ve experienced the same problem on a macOS 15 (Sequoia) as well.Please advise.

Hello respected Razer team, I am new here and excited to start the journey together, but unfortunately I had a problem while activating my black shark v2 x headphones that used to show me a message saying "This product is already registered. If you did not register it, please contact Razer Support" Please contact me to

Hi! I'm on Windows 10, all my Drivers and Softwares are a 100% up to date. However.. i can't find the solution for the following problem. The headsets audioquality is awesome when i am NOT in a Voice chat (Discord, Zoom, etc.) But whenever i join in one, or something uses the headsets Microphone the sound quality drops daramtically.. like its mono or stereo (idk.) with almost no bass. And when i leave or close the app that uses the mic its fine again. I couldn't find any Settings in Synapse nor the basic windows Audio Device settings. I found some forums online where they assume that this is some "hands-free" functionality when using Bluetooth headphones but idk about that. It's very frustrating that i can't enjoy an awesome game with amazing sound when i am playing with my friends and speaking to them. The previous headset i owned whic is a Logitech G935 didn't had that kind of problem. So there is definitely something with the Barracuda Pro. Thanks!

Hello! I usually connect my Barracuda X headset to my laptops (one work, one personal) and phone with the wireless transceiver USB dongle. I have been using it like this for a couple of years with no problems. However the dongle has now suddenly stopped working. When I connect the dongle to the laptop, the blue light on the headset continually flashes and doesn’t connect. I’ve tried on both my latops and my phone, the problem is the same. I’ve connected the headset using the wired lead with the jack - and this works, so the headset itself is OK. Are replacement dongles available? Thanks in advance!

I am using it on my PlayStation 5 but my mic isn’t working I can only hear but not talk what can I do?

I have had this headset for less than a week. It was working perfectly fine and connected to synapse4,  but all of a sudden, it doesnt work anymore. I can hear audio but I wanted to tune the eq to fit the game I was playing. On the synapse supported form, it doesn’t show any of the newer blackshark v3s to be compatable.

What the title says, it worked initially, then after turning off my computer it refuses to connect, or windows refuses to connect to it. I’ve uninstalled the drivers, I’ve installed the razer utilities and the same thing happens. I disconnect the dongle, and when reconnected it briefly flashes a weak green and my computer makes the “device connected” sound followed immediately by the “device disconnected” sound and the dongle goes dead. The headset works in Bluetooth mode, but I would like to use the dongle, can I get a replacement?