Razer Support

Hi, I’ve been using my BlackShark Hyperspeed v3 for about a month now. A day or two ago, I was using them via Bluetooth mode and and they told me that the battery was low. So I plugged them into my charger and it switched to dongle mode. I left them charging for the remainder of my gaming session. But now I can’t power it off. No matter what I do, unplugged or disconnected, when I hold down on the power button like how I usually do, they will not power off. I’ve unplugged the Bluetooth adaptor, I’ve held the button for as long as I could, yet the green power indicator continues to flash green. I even let them sit disconnected and powered on for over 20 hours waiting for the battery to die on its own and yet it still won’t turn off.  I can still technically use them in Bluetooth mode and dongle mode, but it won’t allow me to adjust the volume manually with the volume wheels. Again, they were working perfectly fine the past month, I was able to power them on and off no is

Hi guys. I want to change my phone number but the old number is deactivated and not able to get live support. Email is still working. Thank you!

I need to get a new dongle but they don’t sell the one i need. Where do i obtain one? 

The keyboard works absolutely fine, only when booting in 9/10 it ain’t detected and no LEDs except the profile(?) LED (the SD card with the P inside) is lit, so I have to unplug and plug in again for it to work BEFORE I enter my windows account pin.

Hi. I have a razer blade 15 inch with this problem showing system recovery and after it runs the recovery it simply shuts down with the same page showing again after I restarted. Serial no. BY1839a47702120Product no. RZ09-02385T92-R3T1 

The last synapse download swapped the default mapping from tilde to escape. I depend on that button working as it used to, and there seems to be no way to switch it back on the synapse-app that I can find. This is the only button that has been swapped with its FN-counterpart. I can’t just re-map it back (I think?), as I can’t find a way to remap both the button, and a fn-modified version of the button. Any ideas? Have I pressed a shortcut and changed a setting? And is it theoretically possible with a work-around?

Hi, I need tech support help please. Impossible to find any tech support email….. The issue;I bought a BlackWidow V4 and when the computer start all keys are light up and working fine.But as soon as Synapse 4 load a profile this key # and key < not light up any more stay black.In Synapse 4 you cannot even change any things on this 2 keys. Synapse show blank keys. I try all things i could find on the web, reinstall everythings, hard reset,… I try it all.Is there anyway to fix this issue? I found on the web many people as the same issue but not fix found. Please tech support need your help  

I’ve been having this issue for about a year. The mouse wheel on my Razer Viper V2 Pro does not work at all — it doesn’t scroll up or down. I tried cleaning it with compressed air, which only helped for about 30 minutes. I’ve also reinstalled the software several times.The only thing I haven’t done is open the mouse, since I don’t have replacement gliders. I’m not sure if there is any possible solution considering that one year has already passed. It was very expensive for me to buy this mouse, and I really wouldn’t want to have to buy another one.Thank you for your help.

Hi,I encountered a Secure Boot Violation warning after I updated my bios firmware on my Razer Blade 15 advanced moments ago. I can only head back to my PC after I disable the Secure Boot, but afterward, I cannot play games on my Razer anymore due to Secure Boot being turned off.Can anyone help me out?  

hi, i searched through the entire support page on razer.com and can’t find anything that helps me with support for my backpack. my zipper pulls broke off and i’m wanting to get them replaced. please help 

Razer Basilisk V3I have been using this mouse for over 2 years at this point and have never once experienced this issue. I use HyperShift constantly and have never had any issues but all of a sudden today, HyperShift on my mouse only has decided to stop working. The only way I can get it to work is by closing Synapse down completely, which makes no sense as it should work when open and not when closed.I have tried everything I can think of from a troubleshooting perspective like:Rebooting my pc Restarting synapse Disconnecting and reconnecting my mouse Checked to see if Firmware was up to date Unbounding HyperShift and bounding it to another button on my mouse Uninstalling and reinstalling synapse (which caused HyperShift to work for 2 minutes and then stopped again). I then tried to do a clean uninstall with the Razer Driver Clean Up tool and got the same outcome.I have nothing else I can think to t

How do I know this product's correct manafacture date? 

Hello,I am contacting you regarding my Razer headphones, serial number: HN2121D13402842.I received them as a prize from a Telegram channel giveaway. The device is currently in my possession; however, when I attempted to register the headphones to activate 7.1 Surround Sound, I discovered that this serial number has already been registered by another user.In addition, when connected to my PC, the sound quality is very poor, while everything works correctly when connected to my phone. I believe this issue may be related to the device registration or software.I kindly ask you to: Check the registration status of the above serial number. Unlink the device from the previous account. Assist me with proper registration and activation of 7.1 Surround Sound. Advise on a possible solution for the poor sound quality when connected to a PC. My contact email is: 

Today I was prompt into purchasing a razor gold card off Walmart. I was unaware of what it was and wasn’t prepared to put money into it. I really need a refund

7.1 не приходит код активации на почту

Hello Razer Support,I’m contacting you here because the regular Keyboard Support form does not accept my serial number.  My device is a Razer Huntsman V3 Pro Tenkeyless .The keyboard powers on and shows RGB lighting, and the volume wheel + media buttons work normally.  However, none of the standard keys (letters/numbers) respond at all.  I have already:- Installed the latest firmware (v1.04.00)- Reinstalled Synapse 4- Tried full reset (Esc + Caps + Space)- Tested on multiple USB ports and PCsNothing helped, and the issue persists. It seems the keyboard is stuck in analog input or bootloader mode.  Could you please help me by sending the **Bootloader Recovery Tool** or a manual firmware reflash utility to restore the keyboard?My serial number: (Removed serial number)  Firmware version: 1.04.00  Windows 11

مرحابا دعم ريزر كولد لقد فقدة رموز المصادقة في محفظة ريزر كولد ولدية اموال 600$واحاول ان اقوم وبحب الاموال للاسف يطلب مني رمز المصادقة الرجاء مساعدتي وشكرا

I Did purchase a headset of razer blackshark v2 X from a place called sigma store that apparently you already partner with. However, I saw that there is a card but I don’t have the activation code for the headset to enable 7.1 Surround sound. 

Hello, I have the PC version of Nari Ultimate. Can I connect the Xbox version to the PC version using a dongle? Will it work that way?

Dear Razer Support Team,I recently purchased a Razer Viper V3 Pro (Model: RZ01-0512) from eBay, but the mouse did not come with the HyperPolling Wireless Dongle.I understand that the dongle is required for wireless functionality, and I was hoping you could advise me on possible solutions. I am willing to purchase a replacement dongle if available, or follow any pairing/firmware steps if compatible replacements exist.The serial number on the bottom of my mouse is: (Removed Serial number)Please let me know if there is any way to obtain a compatible dongle or restore wireless functionality.Thank you for your time and assistance.

New Joro, SN is 15 characters but not accepted by the support system Apparently Synapse config doesn’t actually save to the keyboard (like QMK). I’m on Linux so no other config options. I’m a heavy F-key user, I need the key combo for FN Mode lock on the Joro. 

after running the bios updater the system now gives an error which won’t get past boot and keeps taking me to the bios. red box on  black screen Secure Boot ViolationInvalid Signature Detected. Check Secure Boot Policy in Setup. It all seems to have the correct options, but will not boot. Is there any help available for this?  Blade 16” RZ09-0483x.13th Gen Intel® Core™ i9-13950HX 5.5 GHzNVIDIA® GeForce® RTX™ 4090 Laptop GPU

I'm looking for a replacement dongle for my razor turret for the Xbox One. I see a few replacements on the website but I'm not sure which one will work. Please help me get my razor turret up and running.

I was having latency issues with my Razer Raiju V3 Pro. I went into the synapse app and turned off prevent double dead zone which had helped with the latency issue tremendously. I hope this info helps everyone and also make sure to turn the polling rate down to 250 since that’s what the PS5 is capped at…Anything higher can cause problems.

I was having latency issues with my Razer Raiju V3 Pro. I went into the synapse app and turned off prevent double dead zone which had helped with the latency issue tremendously. I hope this info helps everyone and also make sure to turn the polling rate down to 250 since that’s what the PS5 is capped at…Anything higher can cause problems.