Razer Support

I bought some Razer products in RazerStore London a bit ago (22 days ago) and I have yet to receive my Razer Silver or my promo code for the 007 First Light Espresso suit. Can anyone help?

I’ve tried everything out for these two mouses, I’ve concluded that the dongle is fried. Saw that the original OEM razer dongle is out of stock, looking to see if I can source a new dongle.

So it’s embarrassing but I somehow lost my mic and I can’t find it. Is there any way I can get original mic for my headset? I searched everywhere but stull can’t find it, maybe I threw it to the trash but accident but I don't think so.

I have a Razer Blackshark V2 and my dog got ahold of the microphone and chewed it. I was wondering if Razer could send a replacement or if anyone new of a good aftermarket mic they could reccommend

Hi I have recently purchased a Razer blackshark v2 X and when trying to register the warranty it is saying product number not recognised. I have checked for typos and letters / number. Could you assist in registering this warranty please. Thanks Harry 

So as the title says, the problem after the newest update is that when ever i now Mute my mic it sets the mic volume to 0 (as it supposed to do) but when i Unmute, it should restore the mic volume as it was set to, but now it just keeps hte volume set to 0% every time i Mute / unmute my mic… and i NEED to manually go to the Synapse and restore the mic volume. i have tryed: Reinstalling the synapse app.tryed to fix it from the windows settings. none of these worked..  Only solution that i got it to work was, when i CLOSE the synapse totally. then there is no problem with the mic volume settings when ever i mute / unmute, the mic volume set’s up to normal after unmuting as it should be doing! so the PROBLEM is in the Synapse!  and the problem when i close synapse is that i lose all my RGB lights and macro’s etc.. and that pisses me off -.-  hope this gets fixed asap

 Product: Razer Blade 16 (2024) — RZ09-05102W CPU: Intel Core i9-14900HX RAM: 64 GB DDR5 GPU: RTX 4090 Laptop BIOS: 1.04 (factory — no update available) OS: Windows 11 Pro Build 26200 Purchase: March 2024The ProblemMy Blade 16 has been experiencing persistent and worsening BSODs since approximately April 2025. Over the last 10 months, the machine has crashed over 30 times with a wide variety of bugcheck codes. The crashes are getting significantly worse — I had 3 BSODs on 18 February alone.I have performed a full diagnostic analysis of the WHEA event logs and crash dump files, and the results are unambiguous: the i9-14900HX processor is failing.WHEA Event Log EvidenceI exported the full WHEA log from Event Viewer. Between 8 December 2025 and 18 February 2026 (73 days), the CPU's Machine Check Architecture logged 251 hardware error events:244 corrected hardware errors (WHEA Event ID 19) 7 fatal uncorrectable erro

Whenever I mute my headset with the physical button, the mic gets disabled on synapse, but the volume is set to 0 as well, but when I unmute the volume is still at 0. The issue is very annoying because the only way to fix it is to go to synapse and turn the volume up again. Is this a known issue?Edit: My current synapse version is 2.6.11 and my adapter 2.3.0

Hello, I need some help with my Razer Audio Mixer.In Razer Synapse 4, my Audio Mixer shows this message:“Unable to load Audio Drivers. We recommended removing and re-plugging the device.”I have already tried unplugging and reconnecting the device many times, but the problem still does not go away.At the moment, the Audio Mixer is detected in Synapse, but I cannot use it properly because of this driver error.Here is what I have already tried: Unplugging and reconnecting the Audio Mixer multiple times Restarting Synapse Restarting my PC Trying different USB ports Additional information: OS: Windows 11 Version 25H2 Razer Synapse 4 version: 4.0. [removed by moderator]

Razer BlackWidow V4X, synapse 4. I had a static backlight profile configured with color-based key "Reactive" using Chroma RGB. It suddenly stopped working after a game. Initially, it manifested itself as a delay when pressing keys—the keystroke would trigger a second after each press. After a factory reset with ESC + CAPS + SPACE, the Reactive no longer worked, neither when reinstalling or uninstalling Synapse (and using guest mode), nor when rebooting the PC. It's also worth noting that in Onboard, pressing FN + CTRL + 6 turns off the backlight, and the Reactive returns to the color selected in Chroma. It's a minor issue, but the keyboard's charm is lost without this style.

I had problems with the donlge working in my pc. So i switched it over to having the dongle in my charging dock. worked great until a few days ago.  It kept disconnecting an reconnecting every 3 seconds it seemed. Took the dongle out used the charging wire worked fine no issues afrer the disconnecting. Ive seen that there isnt any actual replacement for the dongle but it may be possible that someone can check the system to see if theres a replacement available. If thats something that could be done i’d appreciate it. Dont mind paying for a replacement. Thanks for your help.

i have the black shark v3 pro connected to my ps5 through the dongle they are connected but no audio comes through the headset, i’ve checked all settings reset everything reconnected and still no audio, everything was working i took headset off and came back less then 1 minute later and no audio was playing, bluetooth audio works 

Hello, I’ve lost my old phone number and cannot verify to change my number.

The scroll wheel no longer scrolls and just spins loosely when spun rather then it being ‘controlled’.Middle mouse button still works tho

Dear Razer Support Team, I hope you are doing well. I am reaching out because I am experiencing an issue with the microphone on my Razer BlackShark V3 X HyperSpeed when using it with my Xbox One X. The issue is as follows: the first time I set up the headset, the microphone worked correctly. However, after that initial use, the microphone stopped being recognized by the console. Currently, audio output works without any issues, but the microphone does not work in games such as Fortnite, and it is not properly detected by the Xbox system either. I have already tried several troubleshooting steps, including restarting the console, reconnecting the wireless dongle, adjusting network settings, and checking audio configurations, but the issue persists. I would greatly appreciate your assistance in determining whether this is a compatibility issue, configuration problem, or a possible hardware defect, and

Hi, i am having an issue. The secure boot on my blade 14 2022 wont enable even when enabling in bios. It says its on "deployed mode" and games that use secure boot arent running. Windows states secure boot is off. There is no way to reset tpm keys on razer. How did this suddenly happen? Also, the recommended way to restore it doesn't work as keys are as per Microsoft (?). I really need to play valorant.

I have Razer Viper Ultimate mouse and it wont start charging. With only charging cable Synapse wont even recognize it. I have already tried resetting it, updating drivers, other cables  

after last update my headphone blacshark v3 i cant hear sound, i hear power on when i power on my headphones pls help me ;-;

I bought my Razer Cobra mouse through Mercado Livre (Brazilian online marketplace) and requested a warranty when I bought it... The mouse malfunctioned, and the seller I bought it from on Mercado Livre told me I have to contact Razer directly to request a replacement... But I can't find the right place to do that on the website.

Hello, I forgot about two-factor authentication. I would like you to change it as soon as possible.

Razer DeathAdder V3 Pro issueMy Razer DeathAdder V3 Pro suddenly stopped working.The mouse does not charge. No LEDs on the top of the mouse turn on. The wireless dongle LED does not light up. The cursor does not move and the mouse clicks do not work. The mouse does not appear or function normally in Windows. Razer Synapse shows the device as disconnected/offline. The only light that turns on is the sensor LED on the bottom of the mouse.I also tested the mouse using a wired USB connection, but it still does not work. The cursor does not move, the buttons do not respond, and the device remains unresponsive even when connected directly by cable.Windows detects the device through USB and Device Manager reports that it is working correctly, but the mouse remains completely unresponsive.The issue started suddenly without any physical damage, liquid exposure, or firmware upd

Hello, my son lost the dongle for his barracuda X headset. The serial # , I believe, is:r-r-raz-rz04-03801 is there a way i can purchase a replacement? thank you 

Guten Tag,ich habe die Razer Viper V3 HyperSpeed bestellt, jedoch leider erst nach dem Auspacken festgestellt, dass die Maus mit einer AA-Batterie betrieben wird.Ich suche eigentlich eine kabellose Maus mit integriertem Akku, die man direkt per USB-Kabel aufladen kann, ohne austauschbare Batterien verwenden zu müssen. Deshalb entspricht dieses Modell leider nicht meinen Erwartungen bzw. nicht dem Produkt, das ich gesucht habe.Aus diesem Grund möchte ich die Maus gerne zurücksenden oder gegen ein Modell mit integriertem Akku umtauschen.Könnten Sie mir bitte mitteilen, wie die Rücksendung abläuft und welche Schritte ich dafür durchführen muss?Bestellnummer: RZDEPP [removed by moderator] Vielen Dank im Voraus.Mit freundlichen GrüßenAshraf Kardan

hello. if i change razer viper v4 pro skates do i void warranty ? if yes i’m thinking of returning the mice because i like using dot skates

The mouse works perfectly, but the dongle does not. Sometime I walk away from pc for a few minutes (around 10 minutes), and then  when I come back, the dongle LEDs are turned off, I tried to move mouse to activate the dongle but it clearly doesn’t work, but somehow when I click the mouse buttons, the LED that indicates “connection quality” blinks, the other two LEDs still don’t work. So every time  this happens, I need to unplug and re-plug the dongle to make it work, which is annoy since this is a $160 mouse. Is this dongle defect?I tried some other methods in other threads, like connecting the dongle to motherboard directly, it doesn’t work.