Razer Support

Hey, I recently bought a Razer Viper V3 Pro and discovered a problem with the sensor. I tried searching and found that quite a few people have this problem. Does anyone know how to fix it? Thanks

The phone number on my profile is no longer available, so I cannot complete the 2FA (Two-Factor Authentication) process. Since I no longer have access to this number, I would like to know how I can update it to a new one.

I was in a move from one state to the other and unfortunately, I had forgotten to unplug the dongle from the PC and it was so bent out of shape that it’s unusable. Is there any way to get a replacement dongle? I love this headset, and don’t want to look for anything else. I also checked the parts store, but it’s not available there for purchase.

Hello Razer Support,I have a problem with my Razer Viper V3 Wireless (non-Pro version).The lateral buttons and the left click randomly stop registering even though I am still pressing them. It feels like the mouse thinks I lifted my finger, even when I didn’t. This usually happens when I don’t press very hard.When this happens: The click is not registered There is no click sound My finger is still on the button This makes the mouse unusable in games and normal use. The mouse is wireless, stock settings, no physical damage.I would like to know if this is a known issue and what can be done (replacement, repair, or fix).

few days ago, I got this problem were my keyboard will disable all top keys from ESC to F12 I even tried Linux os at first keyboard run perfectly then it also got unresponsive  please need a fix

7.1 code not received via email  

I used thx spatial audio trial and now i want to activate 7.1 aplication and it says license code already used.

I'm trying to install a surround sound but I'm getting an infinite loading screen. I've already removed the antivirus from my computer, but it still hasn't workedAnd same problem with synapse

I’ve recently knocked my USB-C dongle for my Barracuda X and now its broken. I wanted to buy a new dongle for my headphones but can’t see where I can do this officially?Any help is appreciated

Whenever my computer plays any audio, a very faint static noise can be heard in the headset, followed by a low beep when the audio stops. When I join a Discord call, even with everyone muted, I can still hear this static noise, and when I leave the call, the noise stops.This also happens on YouTube and Spotify. When I pause a video or close a YouTube tab, the static noise appears immediately.I have not been able to find any solution online.I have reinstalled Razer Synapse, reinstalled the audio drivers, updated the firmware, tested all USB ports, and tested the headset both with Synapse enabled and disabled, but nothing worked.Is there any other solution?

I restarted my PC and downloaded Synapse 4 again because I have a Razer mouse and it keeps opening and closing.

Hey I have the Razer Naga pro. S/N 632127H16205941Bought Order Date: 11/11/2022Order #BBY01-806700978770 Best BuySo well past Manufacturers warranty Been having this damned issue on and off for YEARS and now I’m fed up with it completely:Much like a LOT of users on here I am now experiencing Phantom scrolling, and it is VERY CLEARLY a SOFTWARE BASED ISSUE! Out of nowhere, seemingly random I will automatically start scrolling down. Which then makes using my mouse IMPOSSIBLE, the ONLY thing that fixes it, is either starting or stopping Synapse. When my system launches synapse launches, then sometimes I get the scroll down issue, I stop Synapse, it stops as soon as the program is killed, sometimes less than 2 minutes later it starts doing it again I open Synapse and AS SOON as I see the Naga Pro tab load in it stops.I have done the following:Reinstalled windows completelyRemoved the default windows

I’m using a Blackshark V2 Pro (2023) headset. The mic suddenly stopped working. Windows is still picking up input from the mic, as indicated by the blue volume bar in the Windows sound settings going up when i speak. I can also hear myself completely fine when i turn on "mic monitoring (side tone)" in Razer Synapse which says it allows me to listen to my microphone directly through my headset without any enhancements. But every other mic preview doesnt work, the normal Razer Synapse mic preview, discord, online mic test website, nothing, and no one can hear me speak. When I use bluetooth mode instead it works completely fine, but at a much lower quality, so I want it working with hyperspeed wireless. 

So I posted this topic about a week ago Last post on this forum The agent helped a bit, and we finally got the item resent. However the same darn thing is happening again. Customs want £45 worth of taxes ( screw Brexit ) for me to receive parts for a faulty item thats still under warranty. And of course support arnt actually reading any messages and giving poor copy / past replys and assuming I’ll go away. Its been a flipping month!  The service is flipping awful. Someone higher up needs to know how bad this whole process is. How do I log an official complaint? Ive a £500 chair I cant use thats still under warranty and Razer seams to be making my life as hard as possible to get it corrected. 

Razer have an absolutely terrible system in the UK for getting in contact with customer service, my near £3000 laptop has stopped working after 2 years from minimal use and I am getting no response from your customer service it's horrendous service, I would like a contact email immediately I am very disappointed 

Hi,I got my new pad yesterday. I connected it to a USB 3 port on the motherboard and it lit up on the edges, but the plastic nub on the top left with the Razer logo did not. I got notification from windows for a successful device install and prompted me to restart my PC, so I did. After that I opened Synapse and the pad was there along with my KB and mouse, bit it just had a tiny green circle rotating and when I clicked it, Synapse just showed “Detecting Device...”. I waited for a while, but nothing changed.I tried different USB ports. Uninstalling it from Device Manager, reinstalling Synapse and even the Device Detection Troubleshoot Tool, but it’s still the same.I’m using Windows 11 wit

Every single time I boot up my computer, RzPowerTool requests an update. About half the time I allow it to update (I am the device administrator), but still it requests an update the next time I turn on my computer. Is this normal behavior? How can I prevent this from happening? Is there any way to disable automatic updates (various forums indicate there used to be a second settings menu with this option, but that no longer seems to be the case).

I need to buy a replacement dongle for the V3 Viper (faker edition) mouse. Where do i find it?

I saw that someone on this site had lost their dongle and that you were able to send them a new one. I have also lost mine. Would it be possible for you to send me a replacement as well? If there is a cost, I am willing to pay.

I can log in to Razer in a browser, but not the actual app for my PC. Keeps telling me password is incorrect, even though I’ve changed it twice now. This has happened in the past and is VERY annoying. Edit: I am now temp banned for trying to input the correct(but apparently wrong)password too many times.

Comprei meu Black shark v2 x e já tinham resgatado meu código.

I can't get the 7.1 surround option in the 7.1 surround app. When I activate "Enabled surround sound," the sound cuts out intermittently. My headphones are Razer Blackshark V2X. Has anyone else experienced this? Or does anyone know a solution? I can't use the 7.1 feature on my headphones. I've been getting this error for the last 2-3 months.

После того как скинул компьютер до заводских настроек, решил снова скачать 7.1 Surround Sound, но в окне установщика идет бесконечная загрузка с надписью “Идет подготовка...”. Раньше такой проблемы не было

I feel like I’m going crazy here. Bought a BlackShark v3 today I’m trying to adjust the settings in Synapse. What I’ve found is that an enhancement is ONLY applied if it is actively selected in the UI.For example: If I select Mic Noise Cancellation and set it to 40, I can no longer hear keystrokes in Mic Preview, Sound Recorder, Discord Preview, etc. However if I swap the Enhancement Tab to something else, like Vocal Clarity, the noise cancellation is no longer getting applied and I can hear every keystroke.I tested different USB ports, windows settings, device settings, etc. Nothing fixes this issue. I’m completely at a loss for what I should do.Any suggestions?

No longer have that phone/number would like to change