Razer Support

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Hello, My Deathstalker V2 USB dongle is not being detected by my computer.I have plugged it in directly to the motherboard and have tried to update the firmware on the usb dongle.I was able to update the firmware when plugging my keyboard in directly with a wire but cannot update it on the dongle.Is there something else I can try?Thanks!

My blackshark v3 dongle broken, i can use the headset wired but when i plug it in the dongle windows won’t recognize it and show code 43. I can’t get it to update firmware or pairing utility either since the dongle just stop working altogether. Does anyone have a fix or do i have to go to customer support where i bought it. Thanks in advance!

Hi, Is there any way to update the EC firmware on a Razer Book 13 ? (or force EC to reset/update ?)

Dear Razer Support Team,I would like to report a reproducible issue with my Razer DeathAdder V3 Wired mouse. After extensive troubleshooting, I believe this case should be escalated to your engineering team, as the problem appears to be a platform-specific interoperability issue rather than a hardware failure.Product InformationProduct: Razer DeathAdder V3 Wired Regulatory Model: RZ01-0464 Sensor: 30K DPI Optical Sensor Connection: Wired USB Type-A Power Rating: 5V ⎓ 100mA Firmware: Updated to the latest official version using the Razer Firmware Updater Manufacturing: Made in China Serial Number: Available on the device label (can be provided privately upon request)Desktop EnvironmentOperating System: Windows 11 Pro 24H2 (Build 26100) Motherboard: ASUS Prime X570-Pro BIOS Version: 5044 (latest available) Processor: AMD Ryzen 7 5700X TPM: Enabled and operational Secure Boot: Enabled BitLocker: Enabled (TPM + Recovery Key) AMD Chipset Drivers: Latest package downloaded directly from AMD

So the mouse is completely dead.I had to remove the device since i have some construction working.After 2-3 hours, i reinstalled it back to my pc.At first it didnt connect but it did after 30 secs or so, but after connecting for 10 secs, it randomly say deathadder low battery and completely shut down.It was still normal the night before and the dongle showed green light before it went off.Now the mouse wont even shine light when charging and the dongle is switched off.I can’t update firmware or anything as it wont connect in wired mode.

Hi all! This one is going to be a bit complicated, so I should probably provide some previous context before we go deep into this. I got the Razer Stream Controller shortly after it released, back when I was a content creator. I tried really hard to enjoy it, even if half the “initial set up” process failed for me. I reached out to Razer Support AT THAT MOMENT IN TIME, but they didn’t really help much. Loupedeck refused to fully cooperate, so it would disconnect, fail to remain online (crash consistently), and just caused numerous of issues. It then became a shelf decoration next to my keyboard collection for years.I’ve now done a fresh install of Windows 11 and decided to give it another shot. I’m not a content creator anymore, but this could REALLY change the game for working from home! However, I cannot figure out the dial setup portion? How can you setup the dials to individually control different programs instead of it grouping them all together as system volume? I really want to

Hello I have just bought a Razer Deathadder v2 Pro and i am trying to install the razer synapse driver and it is not letting me install it always getting server access unavailableWhat I have tried:Restarting PC  Restarting router Getting the razer preisntalled from other person and trying to start it disabling FW and anti virus running as administratorWindows 11  

For a while now my Razer Tartarus will not switch keymaps or it will get stuck. I found a way to fix it getting stuck for the most part. While annoying it is still a fix. However in middle of a game, my Keymap 2 stopped working altogether. When I try to look at synapse, my keymap 2 has copied my keymap 1. This has happened before & im not sure exactly what I did to fix it. Other then having to constantly redo my keymaps. is there any way to make sure the profile with correct keymaps stays loaded?

 I’m trying to enter information into my account but it keeps asking for my authentication code but Razor isn’t in my list on my authentication app, I can’t seem to get it to send me a new QR code either.  I also can’t find my back up codes so I’m unable to do anything.

When I turn my laptop on today my headset wasn’t working properly anymore. I used to be able to have the volume at 8-16 and hear clearly and anything over 25 would be loud. Now I have to turn it up almost all the way or hear nothing.I have to turn the application of whatever I open up to max volume as well.I have uninstalled all the razor apps and restarted my laptop before reinstalling the apps and even checking the volume output location in my sound settings.I don’t know if its related but my 7.1 Surround sound wont open. (It only worked/opened the first time I input my information back in January). I don’t know if THX is supposed to open or not either but it doesn’t. (7.1 and THX both show up as their own audio devices in the sound output but when I try to use them I hear nothing even at 100)I use Nahimic to boost the audio as well, but it doesn’t seem to be doing much at all for my headphones this time. (I even uninstalled and reinstalled it).This is like the 4th (or 5th) time this

The site does not recognize my order number, so I can not initiate a return. Please help. Thank you!

I am trying to buy a replacement dongle for my razer viper ultimate as it has randomly started connecting and disconnecting rapidly, not sure what caused it but I am unsure what replacement to buy as all seem not genuine and razer don't seem to sell a compatible dongle

My Razer Barracuda X's (headphones) keep pausing any video i watch on them if its connected via dongle and i dont wanna connect it via bluetooth because the audio quality isn ass does anyone know a fix to this because its getting out of hand i dont know what to do because i am 100% sure its an issue with my headphones and it was only youtube at the start but now it happens on spotify and crunchyroll too can someone please save me from this. 

mail adresim doğru ama telefon numarası eski kalmış bunu değiştirmek istiyorum bana doğrulama linki atar mısınız

There are several issues I’m dealing with. One is that im not allowed to put type out certain delays. For example, if i type out 0.0 so i can make a delay of 0.01 seconds, just adding a 0 after the “,” removes it and puts it back to a regular 0. The only way i can get delays under 0.1 is if i use the arrow keys (which wasn’t always the situation)Issue two is that when i try and record inputs with the setting “record delay” on, it doesn’t record the delay, instead it acts as if the setting was on “no delay”.Another issue is that i can’t have certain inputs together, like left shift and right shift.

J'ai payer une carte cadeau et j'ai voulu acheter une deuxième le paiment refuse et pourtant çes le même 

HI I lost one of my hammerhead earbud the left one, how can i purchase one?product number is RZ12-03820100.Could you let me know please

my razzerdeathadder isnt appaering on synaps 4 and it SN isnt working i brought it of ebay so it could be fake but i hope not  

After few time I wanted a fresh install of the windows, did that with the official windows that I had a licence on my desktop also. Now my fans won’t start automatically anymore and I have to crank them up from razer synapse.Tried a recovery, nothing worked. When I install windows I have deleted all partitions and created a new one to install windows on.

If I lock my screen with WINKY+L my BlackWidow V4 keyboard is disabled and cannot log back in. I can sometimes type just one letter of password and then keyboard is totally unresponsive. I can use the On Screen keyboard, or plug in another keyboard in to complete password in order to log back in. Also while in the lock screen the RBG color changes (I use a static color) which  seems to indicate a software issue with Synapse. Also noteworthy just upgraded to Windows 11 Pro from Windows 10. 

Hello, I need some help with my Razer Audio Mixer.In Razer Synapse 4, my Audio Mixer shows this message:“Unable to load Audio Drivers. We recommended removing and re-plugging the device.”I have already tried unplugging and reconnecting the device many times, but the problem still does not go away.At the moment, the Audio Mixer is detected in Synapse, but I cannot use it properly because of this driver error.Here is what I have already tried: Unplugging and reconnecting the Audio Mixer multiple times Restarting Synapse Restarting my PC Trying different USB ports Additional information: OS: Windows 11 Version 25H2 Razer Synapse 4 version: 4.0. [removed by moderator] USB ports tested: front and rear ports Cable connections tested: USB-A to USB-C, and USB-C to USB-C Audio Mixer firmware version: I could not find where to check this Has anyone experienced this before, or knows how to fix it?I would really appreciate any advice. Thank you.

I switched over to Razer gear recently for the in game integrations.When I played a few days ago with just my Huntsman, Mouse and mat, I was getting the effects of Borderlands 4 in the color of my gear.I added a Kraven V4 Pro last night and something has changed.  My gear just pulses in game now instead of color matching.I went into my Windows settings and turned of “Use Dynamic Lighting on my devices” as I read on other forums that this could be the issue.  Nothing changed.I made sure in my Razer app that Borderlands 4 was there and all of my items had a check in the checkbox.  However, I don’t remember if I could change it before, but I Can’t change the drop down profile on the items for Borderlands.  I see Computername-default listed here, but it looks like there could also be a chroma profile.  They are greyed out.  I can’t change them.Am I missing something?

Hey there. I'm trying to contact razer support to ask about my order. I made an order as a guest using the email linked to my now created account and can't view my order history. I have an issue with my order that I need to ask about 

How can i get the first 3 code that i mistakenly scratched off