Razer Support

Hello!I don’t have access anymore to my phone number as well as to my backup codes because i changed my phone number and lost the old one. Im currently in ongoing transaction but got stuck for the code verification. I want to replace with my current phone numberI need Razer assistance in that matter. Thanks in advance!

Hello, I am having an issue with my Razer ID where I can still log in using Google, but I cannot complete any transactions or top-ups because 2FA verification is required. I no longer have access to my registered 2FA method, so I am completely blocked from making payments.I already tried contacting support, but I am being redirected to OTP-related solutions which do not apply to my case. This is not an issue of not receiving a code, but losing access to the 2FA device itself.Has anyone experienced this before? How long does it usually take for Razer to reset 2FA, and what additional verification do they require?

I have blackshark v2 pro headphones, recently there is a problem with the mute button. After muting the microphone, when I try to turn it on, the microphone doesn't work, I have to turn the headphones off and on again and then the microphone works. Or unplug and replug the USB stick.I have tried updating the firmware, updating Synapse 4, even completely my computer and built a new one with a fresh install and still, just about every time I mute, I can no longer unmute. I’m about to throw these in the trash its so frustrating.

i have a razer blackshark v3 pro and everytime i restart my computer or close out synapse 4 my mic enhancement settings doesnt save and auto turns it off everytime i restart my computer and i have to change the setting everytime i get on my pc to talk to friends. is there a way to save it and not have it turn off my settings everytime it restarts ive tried reinstalling everything and still doesnt save. 

Hi, I have a Razer Viper V3 Pro and I want to buy the original stock mouse feet/skates replacement. Do you sell the OEM feet, or can you provide a replacement set?

Hey everyone,I'm having an issue with my Razer Naga X (RZ01-03590) and wanted to check if anyone has experienced this or knows how to fix it.Out of nowhere, the mouse completely stopped working: No LEDs at all Not recognized as a mouse Shows up in Windows as a USB storage device It mounts as a drive called “CRP DISABLD (D:)” with a file named “firmware.bin” inside.I’ve already tried: Different USB ports and another PC Reinstalling Razer Synapse Resetting with left + right click + scroll Nothing worked.From what I found, it seems like the mouse entered bootloader/recovery mode and the firmware got corrupted.My questions: Is there an official firmware for the Naga X that I can flash manually? Can I just drag a valid firmware.bin into that drive, or does it require a specific tool?

After about three years of owning my Razer Barracuda X, the mic has finally stopped working, so I wanted to see if there was any official replacements from Razer itself. I am currently on vacation, so my country of residence is different than usual. I’ve got the serial number number at the ready, in case that’s needed.

Please, please, please!  Support the NAGA Left on Mac OS Synapse 4.  I know this is an edge case but I use the NAGA left on a Windows PC’s at the office for productivity work as I have severe carpel tunnel issues in my right hand.  I’d be lost without my NAGA Left mouse.  At home I run a MacBook and would desperately like to use a NAGA Left at home. Thanks

que tal, tengo un viper pro v3 y es practicamente nuevo. ya probe con cables y otras pc.  desinstalando el synapse y actualizando firm y nada. queda en 29% de bateria y no carga mas.. figura como que esta cargando pero no avanza nunca..

Hello, i’ve lost my Dongle of Barracuda x Chroma. Where should I get a new one in VietNam?

Am I able to purchase replacement parts for my Iskur V1? The main bracket has cracked and the tilt mechanism slips forward. The chair is out of warranty, thank you.  

I recently got 20$ gold voucher code but it seems like i can’t redeem it, I have an eu acount and it says that its usd can that be the issue. Please help me redeem my code! I can’t even find where to redeem codes. 

Hello!I’ve lost access to my mobile number and I need to change it.Please, assist

I recently updated to Synapse 4.  A few days later, my Naga LH started flickering and then stoped working.  It shows up as a mass storage device called “CRP DISABLD” with a firmware.bin file listed.  The mouse was several years old, so I plugged in my second Naga LH thinking maybe the first one just died for whatever reason.  However, the second mouse just did the same thing and now both mice no longer work on any computer.  Razer support was not helpful and I've seen others report this same issue.  I'm creating this thread in case someone has a solution or can at least signal boost this issue.  My mice are out of warranty and I'm afraid to buy a new mouse just for it to have the same issue.  Razer needs to supply a firmware flasher for the Left Hand edition naga or find a way to repair/replace our mice.  I especially need this because I have mobility issues and use these mice for my job.

I'm looking to buy a razer mouse in Bolivia but all the sellers here are selling chineese copy's and not originals that would work with the synapse software Any ideas where I can get an original mouse from in bolivia please 🙏🏻 

I added funds to my account but didn't receive anything in return. Kuroko street rivals 

I'm trying to return my razer death adder v4 pro but the website doesn't recognize my order number what do i do?

I lost my Kraken V4 dongle I would like to purchase a new if anyone can help me

I can't return my order; I'm on the page where you have to enter your email and order number, but it says it's not recognized even though it's the correct one.

Hi, I have Razer Blade Pro 17(2021-2020) RC30-0287 I would like to replace it it is very swollen and it would ultimately crash my whole system and put me into the bios everytime i would turn on or play a game. 

Simple as that: if any of Razer software/services is active - Windows-11 PC wakes in 30 seconds - couple of minutes. The issue came out from nowhere: I did not realize it was any Razer updates or so.Once all Razer is stopped in task manager - sleep goes back to normal. you guys keep creating awesome hardware and awful software at the same time….😑

Hello, how are you? I hope you’re having a great day. I would like to know if the brand RAZER supports the creation of communities, specifically in Latin America. If so, what guidelines do you require to be followed for creating a gaming community on Discord focused on competitive games?We are looking to build an identity and reward players who show the most effort and commitment in ranking. We would also like to know if it’s possible to have a brand supporting us for future tournaments.If you require a formal presentation of the project, we would be happy to provide it without any issue. Thank you to whoever reads this, and I look forward to your response. Many thanks.

Razer blackshark V3 x hyperspeed kulaklığımın aktivasyon kodunu bulamadım. Kutu elimde fakat herhangi bir aktivasyon kodu yazmıyor bana aktivasyon kodunu iletebilir misiniz?

anteriormente el dia 4 del mismo mes pague en naruto online usando razer gold ayer fui a recargar al mismo juego y el mensaje que deberia llegar a mi telefono para poder realizar el pago nunca llego ya paso un dia y el mismo problema sigue sin resolverse, necesito que por favor me ayuden a resolver este problema que claramente fue generado por su pagina web ya que mi telefono si recibe mensajes de codigos de confirmación de otros sitios pero de este nunca llegan 

Hello Razer Support Team,I recently purchased a pair of Razer BlackShark V2 X headphones. When I try to register the product in my Razer ID account, the system does not allow me to complete the registration because I do not have the activation code. The product is genuine, but since I bought it from a third-party seller, the activation card was not included in the package.I would like to request assistance in registering my product and obtaining a valid activation code. I can provide proof of purchase and photos of the product if needed.