Razer Support

My surround sound key just lost , can i have it back through email since my key already lost , i want to registered it into my new pc  

EN: Access to the server is not possible. The service is disabled. Checkwhen installing Razer Synapse 4.What should I do?RU: Доступ к серверу невозможен. Услуга отключена. Проверьепри установке Razer Synpase 4.Что делать?

I can't access my 2nd step verification app please help

Hoy compré unos audifonos Blacksark V2 PRO resulta que la cuenta que el correo que tenia vinculado a Facebook lo perdí y no sabia que llegaría allí el código de activación. No reclame el codigo ya que no tengo acceso a ese correo. Sin embargo pude crearme una cuenta nueva y registrar nuevamente mis audífonos nuevos. Sin embargo no me llega ningún código de activación para sonido 7.1 porfavor necesito ayuda me costaron mucho ;(

I’m attempting to pair my DAv3 to a new hyperspeed dongle, the utility recognizes the dongle but does not recognize the mouse. Synapse and other razer software detects the mouse accurately however.

My partner got me this mic about 6 months ago. Recently it hasn't been working well and will turn of momentarily if bump or move it and occasionally I will have to unplug it and plug it back it. Yesterday it stopped working completely the light wont turn on and its not being recognised by my mac. What could be causing this issue ?

Hello, I need some help with my Razer Audio Mixer.In Razer Synapse 4, my Audio Mixer shows this message:“Unable to load Audio Drivers. We recommended removing and re-plugging the device.”I have already tried unplugging and reconnecting the device many times, but the problem still does not go away.At the moment, the Audio Mixer is detected in Synapse, but I cannot use it properly because of this driver error.Here is what I have already tried: Unplugging and reconnecting the Audio Mixer multiple times Restarting Synapse Restarting my PC Trying different USB ports Additional information: OS: Windows 11 Version 25H2 Razer Synapse 4 version: 4.0. [removed by moderator]

I recently purchased the Razer Kraken V4 Pro, but the haptic feedback  does not work at all on my unit.I previously owned the Kraken V3, and the haptics worked flawlessly, so I am familiar with how the feature should behave.On the V4 Pro I feel no vibration or haptic feedback whatsoever, regardless of the content being played.Troubleshooting already attempted: Installed the latest Razer Synapse 4 Updated firmware and checked for updates Enabled Haptic Intensity in Synapse Tested both Sensa HD mode and Audio-to-Haptics Confirmed audio is playing at sufficient volume Ran the Razer Device Detection Troubleshoot Tool Restarted Synapse and my PC Reconnected the headset and tested different USB p

Please help me remove my 2 step authentication code 

Please help me!! I bought a Razer Kaira Pro, I switched to PC but the sound quality is awful, is there a compatible dongle?

I purchased a refurbished Kraken V3. I’m working with an iMac OSMontery version 12.7.6. I can get sound on certain programs (eg Audacity) but not others (eg Youtube). And I can’t get any sound out of the microphone. Any suggestions?

Hello,  I am in need of a replacement dongle for my Ultimate Razer Viper gaming mouse. The model number is RC30-030501. 

bought Razer blackshark v2 x headphones, I wanted to register the product, I filled everything in correctly. It says that the product is already registered, even though I bought new ones, and when I try to activate the 7.1 Surround Sound Code, it says that I need to register the device 

TLDR: BIOS update from 1.04 to 1.06 for the Razer Blade 18 (2024) with RTX 4090 initially appears to complete successfully but after reboot the BIOS version is still stuck on 1.04 so it seems the update is doing nothing while also not giving any errors. If anyone has any idea of how to fix this, help would be greatly appreciated 😅 MORE DETAILS/LONG VERSION:After trying multiple trouble shooting steps such as disabling windows hello, disabling microsoft vulnerable driver blocklist, memory integrity, and driver signature enforcement (via advanced startup), as well as updating intel management engine drivers, the bios update from 1.04 to 1.06 for the Razer Blade 18 (2024) with RTX 4090 still refuses to do anything. I run the installer as adminstrator and wait for the loading bar to finish, it then automatically restarts my laptop and then when I reboot again to enter bios, the bios still says it is on version 1.04.  Anyone have any ideas of how to res

Hello dears, please help me to buy a Razer Iskur base plate replacement, my chair is wobbling back and forth side to side, and it's killing my back. Mine it's out of warranty for about 2 years. 

Hello, I recently bought new Zarer headphones and entered the activation code for 7.1 surround sound, but I accidentally connected the 7.1 feature to another device. How can I fix this? Thank you in advance for your help.

Hi, I need my 2FA to be disabled as i no longer have access to it.Let me know what information is required.Thanks!MegaWoTHD

I got my chair back in 2022 and everything is still in good condition except that the leather on the seat is all cracked up. I’m wondering what my options are to replace the seat since it seems like a waste to throw out an otherwise good chair. Thanks!

I have tried Uninstaller synapse 4 and drivers and then reinstalling. Also I have tried updating firmware. Still sound only 1 ear.  

Thank you Razer.Aero for assisting me with my issue in a quick manner! I truly feel valued as a customer :)

Hello, I registered my product (Kraken v4) to obtain the 7.1 sound activation code, but I haven't received the code. 

My razer viper v3 pro just wont turn on, the led wont flash, or anything at all, whenever i plug it into my pc it doesn’t work either, ive had the mouse for a couple months with 0 issues, it didnt start until last night i updated windows and shut down my pc and i woke up this morning and now it just wont work at all, ive tried plugging it into a different pc with different chords including the usb-c chord that it came with and ive had no luck.  Side note: I also had this problem with the viper v2 pro where the wireless dongle wont work so i have to use it wired which is why i decided to upgrade

Could you please clarify:  Whether the NZ$15 newsletter discount is available in New Zealand Why New Zealand is not listed in the signup form despite the offer being shown in NZD What the Easter promo code is supposed to provide, as there is no visible discount or item added

Could you please clarify:  Whether the NZ$15 newsletter discount is available in New Zealand Why New Zealand is not listed in the signup form despite the offer being shown in NZD What the Easter promo code is supposed to provide, as there is no visible discount or item added

I had bought a Razor Kraken V3 Hypersense and THX spatial audio key recently and installed the THX software. After installing the THX Spatial Audio software, i tried setting it as default output on windows and on the software i selected my SoundBlaster Katana V2X speaker and tried using it, there were no audio output. It worked completely fine for my Razer Kraken V3 Hypersense. Also everytime i boot my PC, i receive an error message as such attached below. Is there a way to use the Software for my speakers or it only support the headset and how to rectify the error message. Thanks.