Razer Support

Hello! I’ve just bought an iskur v2 and I have a problem, when leaning back and forward I feel a little bump, like te tilt mechanism is not making it s course smooth l. It feels in a certain point. Thank you. 

Hello, I’m having issues with TPM 2.0 attestation error messages when attempting to play Call of Duty Warzone and ranked play since Friday. Last successfully played on Thursday. I can’t see what  could have changed, unless there is a stricter version of TPM implemented in the game. I have been unsuccessful with all my attempts:-Update customer firmware and installed latest bios: https://mysupport.razer.com/app/answers/detail/a_id/14657-Windows up to date-Reset TPM activation keys with tpm.msc command (had to re log/setup all my MS services again)-Reinstalled the game Still the TPM error message issue persists. TPM 2.0 is active. Is there a new BIOS update required here, or  TPM specific update? I see TPM updates for other models, but nothing for the Blade 15” 2023 model listed in the title.Thanks

I have been having issues with the charger head for my Razer Blade 15 getting really hot while gaming, the casing around it starts to end up really warped which causes charging issues. These chargers are too expensive to keep replacing so I was hoping to figure out the underlying cause for this problem. Any and all help is greatly appreciated!

I accidentally broke my other phone where I had my back up codes, [removed by moderator] , and authenticator set up. Now I can't buy anything on Razor because I need to have atleast one of those.... I don't need to change my phone number and I have full access to my email. I just want a guide on how to solve this as smoothly as possible. Thank you.

I want to purchase here in razer but I reformatted my phone and I didn’t know that I will lose my access to the authenticator. May I ask for your kind assistance please? 

Just got these Kraken V4 Pros for christmas, and have noticed the volume wheel and microphone button on the headset are currently not functional, yet work perfectly fine if toggled with synapse or adjusted with the dock wheel. So after trying to update them in an attempt to fix it, I keep getting stuck on this screen where the headset is not detected by razer. I’ve tried directly connecting it to a USB port both on and off, connecting my headset thru the dock on the console port whilst the dock was connected to my PC thru the USB port, and I’ve tried different usb ports on my PC including a type C-C connection with the headset, and I am still having this issue, any insight as to how I can fix this is greatly appreciated as I am really loving this headest but these tiny flaws are ruining the experience for me

Hello,In the Razer Leviathan V2 settings, I checked the "Switch off lighting" option. But when I turn off the computer, the RAZER devices turn off automatically except for the Leviathan V2. It is always on RGB lighting. What steps do I need to take to make the device work properly? 

The ID.me button on the heroes program page is not redirecting to sign in to ID.me to get a code. It just takes me to the same heroes program page. Therefore, I am unable to generate a code.  I tried signing into ID.me directly and navigating to razors page on ID.me for the discount and it just directs me to the same page on Razer.  https://www.razer.com/campaigns/heroes

only one monitor working...have HDMI to thunderbolt plugged into the docking station

i bought this mouse last year or 2 years ago

Greetings,  Whenever I connect headset with my android phone (xiaomi redmi ) its mute button simply dont work as expected even on recorder app it register my voice after muting from headset correctly, even checked this on samsung phone. But strangley its working on iPad and on laptop if connected via bluetooth.  How to reproduce error:Take any android phone and connect via bluetooth this headphone, open discord app and try to mute with ur headphone mute button. Hence, to rectify this issue I tried to upgrade firmware as per suggested by Razer official customer support, but when I tried to connect dongle with USB - type C jack it is not detecting, “Next” button is grey out. (For reference attaching image)   SO far I have tried, Restarting laptop, after connect a

merhabalar. kulaklık kutusu çöpe gittiği için aktivasyon alamıyorum yardımcı olur musunuz?

I’ve been playing Arc Raiders, and every so often, when I pull R2 to shoot, my character starts reloading (RB). It doesn't happen every single time, but it happens enough to lose me gunfights. 

I got a Viper2 Pro recently which worked for 6 months but suddenly the dongle is not recognized on my PC  nor by synapse. Please help. I’ve done all possible updates, try using evering USB port, reset the mouse and dongle drivers and a full reset of the PC but nothing works.

Hi all,  I thought of contacting folks here. I recently got the Freyja. It actually works really well for music under very specific conditions when using the audio-to-haptics mode. I still have to test it out when gaming with directly supported games since I don’t own any. The problem I’m having is that the Freyja appears to activate the haptics ONLY when using specific audio devices as output, and NEVER when using Spatial Audio. As an example, when using a wired/wireless headset as the audio output device, the Freyja works just perfectly. The audio and haptics are in sync, and they work great. But if I want to listen to music with any Spatial Sound effect active (e.g. DTS:X or Dolby Atmos), the haptics simply don’t work, or if they’re working before activating it, they stop. Restarting Synapse, unplugging the Freyja does not fix this. If I disable the audio enhancements and then restart Synapse, I get the haptics back on the Freyja.  The wors

i need recovery system image for razer blade 15 mid 2019... [removed by moderator] PRODUCT NO: RY09-03009E21

Hi, I recently update BIOS with the latest version and now secure boot have to be disable….. this don’t allow me play COD7 and Battlefield 6. PLEASE HELP

I’m creating this thread because the same Bluetooth failure is appearing across multiple Razer products, and after deep technical investigation, it’s clear this is not a user error, not a battery issue, and not fixable by any troubleshooting steps Razer currently provides.This is a design‑level flaw in Razer’s Bluetooth implementation — one that permanently disables Bluetooth functionality and leaves customers with no recourse except replacement.I’m laying out the full findings here so other affected users finally have a definitive explanation.IF YOU ARE AFFECTED BY THIS ISSUE, PLEASE LIKE THIS POST, LIST YOUR PRODUCT AND FIRMWARE VERSION AND ANY IMPACT THIS HAS HAD ON YOU (FORCED REPLACEMENT, MOVED TO ANOTHER BRAND ETC.)ISSUE PRESENTEDThe Razer Pro Click (and several other Razer Bluetooth mice) can enter a state where Bluetooth pairing becomes permanently impossible. The symptoms are consistent across all reported cases:Symptoms•     Mou

My razer nommo pro control pod died after a power outage si there is no way to turn the speakers on, there is light when connecting the subwoffer to the power, is there any way to repair? Or is it a lost cause?Also had a set of razer nommo chroma that got messed up in the outage, they turn on but make static sound when idle and when playing sound through them....

I got this BlackWidow v3 pro to connect to multiple devices, but it no longer works on bluetooth, only wired. When I go to my PC’s bluetooth settings → Add Device → I find the BlackWidow V3 Pro show up → i click on it and it shows “Connected”, shows up on my devices, shows the battery icon and everything and the keyboard works wirelessly. But the keyboard’s pairing key is still blinking, and then when I swap between #2 and back to #1 → it fluctuates between Connected and Not Connected. The blinking never stops the entire time. Please help, life was so good up until 1-2 months ago, while I was juggling between three devices. Now its Wired or Nothing.

I have been using the Razer Basilisk V3 X HyperSpeed for about a year now, and all of a sudden it keeps disconnecting. The mouse constantly changes colors — blue, orange, purple — and I honestly have no idea what’s going on.I tried searching online for possible troubleshooting steps. One suggestion was to download the latest firmware, but there is no firmware available specifically for the Basilisk V3 X HyperSpeed, so the installer won’t even let me proceed.It’s incredibly frustrating because I’ve seen many similar complaints and reviews online about this exact issue, yet it doesn’t seem like Razer has provided a clear fix or solution up to now.Has anyone experienced the same problem? If so, what actually fixed it for you? I’d really appreciate any advice or troubleshooting steps that worked.

I just bought a Razer Hammerhead True Wireless (2nd Gen) Earbuds for my husband for our anniversary, however the earbuds doesn’t show up in the Bluetooth or the Razer App that my husband has in his phone (he has an iPhone). We saw a post about the same issue last year and tried the work arounds that was posted in that thread but none of them still works. Hopefully someone can help us. Thanks!

Warranty period has expired

I have recently been running into the Viper V3 Pro Sensor Issue that is mentioned many times throughout different threads on here already. I have tried all sorts of things as well as all possible fixes that have been listed by moderators on other threads and my issue persistsI would like to know if this case would be covered by warranty if no fix can be found.

So I bought a used razer deathadder v3 pro mouse and the dongle broke. So I bought a DAv3 dongle separately to replace it. However I have no idea how to pair the two, or if it they are even compatible with each other. Does anyone know how to pair the dongle with the mouse? Or if it isn't possible