Razer Support

Hi All,  I just updated my laptop from an Intel Mac to the new m4 series. My mouse worked absolutely fine on my previous machine but now will not connect via bluetooth to the new one. I’ve tried to reset the mouse and pairing mode etc, it shows up in bluetooth devices but when I click connect it just spins and eventually times out. All the usual remedies I have found here and online haven't worked yet. Wondering if theres some extra steps I should try? I’d really like to not carry around a dongle just to keep using the mouse with the 2.4 usb a. Any help is much appreciated.  

I needed to pay over $100USD to get a replacement for a faulty mouse, with the promise that I would receive a refund if I send the original mouse back or destroy it within a certain timeframe.Now support is not responding to my emails.I want a quick resolution of this issue. I am not going to be paying this money, I will be charging back the money I gave for the replacement I was owed if I am ignored. Please lets sort this out.

Recently bought a Razer Huntsman mini, It seems to be reporting in at 100 MS response time and 45 HZ. I have no clue how to fix this. Any Ideas?

 I can't set the EQ at all. 

Everytime its happens something,  a blackout mainly, my side buttons stops working, and i need to install or reopening synapse to it work again.Its dont have a onboard memory? how to save something on it? 

I just got this mouse on christmas not even that old just a couple of days ago just straight up does not wanna work any more for sume reason. Does anyone had the same problem or just me?

Hello, when I want to choose to pair my mouse with the dongle, it says that I have to downgrade the firmware… So i cannot pair viper v3 hyperspeed with the dongle. Can you correctly update the synapse? So we can all pair our devices...  

Can I get a replacement dongle for my barracuda x and I was wondering why the light turns on but the system turns on like when it's charging the light goes from red (wait a bit) then turns green then I take it off the cord it doesn't work if I keep it on the cord it doesn't work and as well can u see if y'all have any replacement mics ( I think there 2022 model I'm 99.9% sure)

I keep charging the earbuds for hours then its not lasting for an hour of use and the right earbud has some charging issue how a 200$ earbud not lasting more than hour after charging ot for hours!! Thats not acceptable please help me what to do!! 

Anyone know how to sort the mouse malfunctioning on start up? It only does it sometimes, but it gets annoying having to go behind my pc to unplug the usb and plug it back in. I turn the pc on, the rgb come on with default colours, but the mouse won't work until i unplug and plug back in. 

Please change my number

Hi,I have the dongle connected to my computer through my computer's USB port. Every time I try to turn the headphones on, the blue light begins blinking and refuses to actually become a solid blue.I tried this "Please uninstall the Razer Synapse 3.0 app and your 7.1 Surround Sound, then download a fresh installer but don't install it yet. Connect the headset's wireless transceiver to your computer and initiate the Razer Synapse installation and let it go through several updates. Once done, reinstall your 7.1 Surround Sound app and check if the device and its dongle have paired successfully." but it doesn't work. The issue occurs regardless of the device used (laptop, phone, etc.). When I plug in the wireless dongle and start my headset, the headset's blue light blinks but it never connects to the dongle. Occasionally, about once in every twenty attempts, the headset might connect, but when I touch the headset, the sound transmission becomes

As the title says, my BlackShark V2 Pro’s charging has been pushed in, and I couldn’t get it to charge anymore. I also noticed before it got pushed in, that when I tried to charge it, it says Its always low on battery so I always have to plug it in while playing.

Hello,I own a Razer Kraken V3 Pro headset and have noticed a change in how it handles the low-battery warning.Previously, when the headset was low on charge and I plugged in the USB-C cable, the low-battery beep would immediately stop, even if the battery was still under 20% and even if I was using a slower cable or port.Now, even though the headset correctly detects charging (the charging light turns on), the headset continues beeping until the battery passes the low-battery threshold (around 20 - 30%). Once it’s above that point, the beeping stops.This behavior is new, I did not have this issue before, and nothing has changed on my end except possible firmware updates. 

Hello, I recently lost the dongle for my headset. I've tried looking for a replacement online but I can't seem to find one compatible with my model, is there any way to get a new one?

I’m running a Mac (so no access to Synapse v3) and there seems to be no way to change/disable the ridiculously aggressive auto shutdown on the speakers - am I missing something? Otherwise they will have to go back - speakers that turn off every 5 minutes are not fit for purpose.

I have a Razerblade 14 (the 3080ti model) that suddenly stopped turning on. Have gone through all the trouble shooting steps, etc. and it’s not the battery as the charger works fine. It wasn’t even my daily computer and was only used to play certain games here and there. At a cursory glance, there are dozens of threads noting similar issues on this site and countless more on Reddit. The amount of cases specifically involving this model Blade are suspicious. Furthermore, the retailer I got mine at orginally, Best Buy, doesn’t even sell them anymore and the 2025 version was delayed and is now only exclusively available through Razer’s site. It makes me wonder if we sold defective laptops at a seriously premium cost. This My Razercare ended at the end of April unfortunately, and customer service just told me that they suspect it could an issue with the motherboard, which would need to be replaced for “$1,500 to $2,000”. The price of a new laptop essentially and I want to know is

Hi, I have lost the usb dongle for my Razer Blackshark V3. I have been searching online for a replacement dongle, but I can only find listings for the "V3 Pro" dongle, which I understand is not compatible with my standard version.Is there any way I could get an official replacement dongle from Razer? I’m willing to pay for it as it is out of warranty. 

Where can i a get a new dongle pleaseeee

Hi,I purchased a BlackShark v3 pro not so long ago and have had many audio issues with it.At first I had fade in & fade out sound which it seems I am not the only one having this issue but it actually stops.Now I have random crashes of the headset, sometimes for no visible reason the headset stops, I have to turn it ON & OFF again to get sound back. I already disabled low latency sound and now face some audio glitches, for example when listening to music, I have some weird glitches.I updated Synapse to the latest version as well as updating the firmware of the headset & dongle to the latest.Do you have any ideas what could be wrong? I really like the headset it’s well build and  the feature set is great, so I would really love to fix those slight annoying issues.Thanks a lot !

Where can i get a placement? I’ve looked everywhere and can’t find one. My current mic doesn’t work.

I keep seeing questions about the BIOS for this model, was there a BIOS update and we never got the notification for it? My current BIOS is a version from 2021 assuming this is the BIOS that came with the PC. I’ve also noticed that there is no BIOS update for this model listed on the razer website. 

 Hello, I received this Gigantus XXL mousepad for Christmas and after less than a month it's already peeling off, which is really poor quality. I only have Razer products and I replaced my old Razer mousepad that I've had for over 5 years and which never peeled off or broke. My wife bought a bigger one, but this isn't normal.

I am trying to reconnect my headset to a new dongle using the pairing utility. On step 2 it requires me to connect the headset to my PC using the USB cable, however I’ve learned that the 2023 version only uses that for charging; connecting to a PC that way is not supported. There isn’t an option for the 2023 version in the utility and I can’t find any info on the forums, Reddit or any other support sites. As of now I can only use Bluetooth mode, which is horrible. I am trying to avoid returning the headset but I’m stuck.

 Hello,I am contacting you regarding my Razer gaming chair. ENKI XAfter investigating an instability issue, I discovered that the spider base (chair base) is cracked on two of its arms. Because of this, some wheels no longer touch the ground properly, and the seat height varies slightly when rotating.The chair has become unstable and unsafe to use.I have attached photos showing the cracks on the spider base.Could you please let me know if a replacement spider base is available, or what solution you can offer?PS : The chair was purchased on Amazon on May 13, 2022.Thank you for your assistance.Best regards,Cyrille