Razer Support

Hello, I purchased a Razer Naga Pro V2 approximately two year's ago just when out warranty. Recently, I’ve been experiencing issues with the 12-button magnetic side plate. Button 1 has stopped working in bottom half of the button— which has had intermittent issues for some time— is now also no longer functioning correctly. The mouse itself is otherwise in very good condition and works well. I would like to know whether it is possible to purchase only the 12-button magnetic side plate as a replacement, rather than replacing the entire mouse. Thank you in advance for your assistance.   

Hello, I would like to ask if it is possible to obtain a replacement USB HyperSpeed dongle for my Razer V3 HyperSpeed mouse, as I recently lost the original one. Could you please let me know if replacement dongles are available and if they can be paired again with my mouse? Thank you for your assistance.

HI,my Barracuda x usb dongle unable to detected by my laptop or PS5..  when i plug in the dongle and turn on my headset it blink in green then auto blink in blue. usb port as i check work well. can assist?

Hello everyone, I would like to share my issue and hopefully get some support from you guys. In the last months I havent used my computer as often as usual and now I noticed that the mouse is not charging at all, it works only if its plugged. Firmware updated for dongle and mouse. It pairs because right now im using it plugged to an external power supply which is not the computer cable and is paired and working perfectly. On razer Synapse battery doenst go past 0 Percent. When I unplug it and try to turn it on it doesnt do anything, does anyone know a fix for this issue? Thank you very much

Hello everyone !When I was using Synapse 3, my different profiles (I created one mouse profile for each of my games) were organized alphabetically, so if for some reason it didn’t switch automatically when I launched my game, I just had to go to the system tray and launch the correct profile there, and it was easy to find.Now, with Synapse 4, all my profiles are in some kind of random order, I have no clue why they’re organized like that, and it’s not even the same order between the mouse and the dock !Here it is : Do you know of any way to get back to an alphabetical order ?Thanks a lot ! 

bonjour, je ne peut pas enregistrer mon produit. Ca me met qu'il est déjà enregistré alors que je viens juste de le recevoir et qu’il n’est pas sur mon compte? merci, dans l’attente de votre réponse, cordialement.

My Razer Barracuda X (2022) Wireless keeps turning itself off and I'm not sure how to fix that. I've tested it while it's dying, and also while it's fully charged and it's just doing the same thing. I can be mid game or mid movie and it just turns itself off. What do I do?

I have a RAzer Iskur gaming chair model #RZ38-0277. The tilt on the bottom of chair is broken.  How can I order this?  I’m not within the warranty period but am willing to buy it.I have attached a photo of broken part for the reference.  Thank you,KC

The cylinder in my razer iskur x ergonomic gaming chair has gone out. I’ve been searching for the replacement with the intention of saving my favorite chair. I’ve only had it a little over 3 years and it’s still in great shape so I don’t see the need to purchasing a whole new one when this one was a little pricy to begin with. Is there a way I can order the cylinder itself? Or an alternative? Trying to find the size but no luck. 

My Razer Barracuda X mic no longer works. Where can I get a compatible replacement? Thank you!

Hello! I bought my razer v2 kitty and im ready to put my activation code for surround 7.1 sound, but when i try to install the laucher wont open and says code file error. Whern i open this file, it says ‘’Failed to write installer file (Permission denied)’’. How can i fix it and open the launcher? Ive already tried installing it again and turning off and on my pc. Nothing helped:(

Hi i have a razer viper v2 pro mice and my dongle is not working anymore but if i plug in my mice its working perfectly 

Recently during moving apartments we lost a USB dongle for my wife’s mouse. Would it be possible to order a new one?

Hello, i have a problem, i purchased a camera “ razer kiyo pro ultra hd “ i thought it’s gonna be the best camera for streaming in best quality, but my camera in OBS everytime when i move is losing a focus, same in razer synapse independently of settings, i dont know how to fix that, i tried every option in OBS ( i think so ) and nothing works.I haven’t had this problem with camera Creative Live Cam Sync 1080p V2 witch costs like 30$. 

Hello Support Team,I would like to ask whether it is normal behavior for the Viper V3 Pro to lose approximately 8% battery after about 5.5 hours of use while set to a 1000Hz polling rate.

how do i get my razer synapse 4 to download its saying it faIled to install and wont let me log in i downloaded it 3 times and nothing

I’ve had my ultimate for a number of years now and it’s my favorite headset by far. I recently got a new PC with Windows 11 (old one was Win 10) and the audio just sounds off. It’s especially noticeable with voices over Discord. People sound far away and muffled.I’ve been trying to sort this out for days with ChatGPT and it’s given up saying the Kraken USB headset is not compatible with Windows 11 + my motherboard USB stack.I’ve updated motherboard drivers, installed Synapse 4, uninstalled it, copied over the Razer driver from my old machine, used the Windows default driver, used the THX driver, turned off all enhancements, turned them back on, uninstalled the devices and all related drivers and started over, used an analog headset, external speakers. You name it, I’ve tried it.The most interesting clue I’ve come up with so far, is that none of these things change the behavior. You go into Synapse and toggle between stereo and THX and there’s no difference in th

I am currently talking to a manufacturer about creating a heat sink for the blade 18 rz09-0484 and similar. My fusion 360 skills are pretty weak and it would take me more time than I can give to model a heat sink. Anyone willing to help will receive a free replacement heat sink for their blade 18 once they are delivered . Please reply or pm me if you have any info or questions.Thanks

I am trying to reconnect my headset to a new dongle using the pairing utility. On step 2 it requires me to connect the headset to my PC using the USB cable, however I’ve learned that the 2023 version only uses that for charging; connecting to a PC that way is not supported. There isn’t an option for the 2023 version in the utility and I can’t find any info on the forums, Reddit or any other support sites. As of now I can only use Bluetooth mode, which is horrible. I am trying to avoid returning the headset but I’m stuck.

I absolutely can not wrap my head around how to fix this issue. I’ve tried different cables (was using the original Razer cable that came with it to start), different USB ports (3.0 and 2.0), different computers, tried deleting all razer applications and reinstalling, turning off Nvidia Overlay, made sure XBOX gamebar wasn’t using it, quit discord, also even tried Process Explorer Search to see what is using the webcam and came back with nothing.  HOW DO I FIX THIS!? 

So, Its been a while since I used my ornata chroma V2, and before I stopped, only the numbers above the letters didnt work. Now, I plugged it back in after give or take 4 years. Now nothing works at all except (when i was on monster hunter) alt and esc. And after closing the game, both of them stopped working too. So then I launched synapse, and the LEDs work, but the keys themselves dont work anymore still. Help would be appreciated, cuz I dont wanna have to buy a new keyboard if I can avoid it.

Hello,I’m interested in buying a Razer Blade 18, but I can’t find any information about an AZERTY keyboard layout (French/Belgian) for the newer models.So far, I only see QWERTY versions available, especially for the latest generation. Before considering a purchase, I’d like to know: Is a Razer Blade 18 with an AZERTY keyboard planned or expected? If yes, does anyone know when or in which regions it might become available? Thanks in advance!

hi, try to change my phone number, but it only sent the codes to my old number.

I recently decided to update to synapse 4 and get chroma but now they won’t launch at all even after restarting my computer multiple times. They won’t launch through the installer or through my recently downloaded programs either.  

Title says it all. What can I do?