Razer Support

When watching a video quietly or after alt-tabbing out of a game where the sound cuts out, there are very strange noises. In the case of the first problem, you can hear squeaks/bubbles or a cosmic sound. And in the case of the second problem, from the moment the headphones stop playing sound, there are strange noises again. When I connect my headphones via aux, this problem does not occur. I have not had this problem with any wireless headset. Also tried to close synapse.

Hi,I’m trying to download a recovery image from the site. I registered my laptop. It showed up that I registered but when I try to download, it says I have to register my laptop first. Who should I contact? The human customer service on the Razer site is nowhere to be found. Thank you,TP

I would like to replace my Razer 15" RZ09-0421PWC3 Battery but I couldn't able to find the right place to get the genuine one. Can i able to buy this from razer officially?

I need replacement skates for my Naga V2 Pro (Left Handed) -  The only skates I can find are for the older LH version. Does anyone know where I can find some, or what a decent alternative would be?

A big thank you to Razer.sushi.boi for the quick responses and efficient communication in my case! Truly appreciate your customer service. :D 

HelloDear razerI just bought the razer blackshark v2 x and i got a qr code instead of a scratch code i tried to register the product but it says that it is already registered so could you please give me a new code or a solution for the problem?i can send a proof of purshace like a photos or something elseThanks in advance

Bu cihaz 14 T Pro uyumlu mu acaba bilginiz var mı yada kullanan var mı 🤨

My Razer deathadder essential doesn’t work in razer synapse, i mean like when i want to change its dpi it doesn’t appear the mouse, i bought it original and i don’t know what’s the problem of it, already registered it on the page and still nothing it’s been 4 days since this and nothing, i asked chatgpt and still nothing, i already uninstalled and installed again synapse and nothing still.I would love answers from the razer support or someone that already had this problem.

I have a Razer mouse. The middle button suddenly broke down. I don't know what to do. It still has a 1.5 year warranty. The middle button suddenly stopped working in the middle of the game while playing an FPS game. 

My standard V3 just arrived and I can't seem to get the game/chat mix to work on PC. In my Windows Sound Playback tab I have the Default Communications Device set to Blackshark V3 (Chat) and the Default Device set to Blackshark V3 (Game). In the Recording tab I have the Default Device set to Blackshark V3 (Chat). However, when I open Discord settings, set both the Input and Output Device to Blackshark V3 (Chat) (as recommended in Synapse for game/chat mix to function correctly) and then start a Discord call, all system and call audio goes silent. As soon as I exit the call system audio comes back. I've also ensured the game/chat dial is set to the middle and not all the way to one side. The only way to avoid this is to set my Discord Input and Output Device to Blackshark V3 (Game), but then the game/chat mix dial doesn't work and simply lowers both system and call volume. Any advice? I'm not sure what I'm doing wrong.

I bought a Razer Barracuda x Wireless Gaming Headset at Bestbuy yesterday (Dec. 4th 2025). I've noticed that the built in mute button is not work. I put it on mute and I've notice that my icon still beams green which means it picks up sounds.  I tested the headset with my phone while recording a video and it's still has the issue. I patched it to the newest version and nothing changes.  I'm using it on my Switch 2 and my S23 FE Any fix for this one? Reposted. Messaged someone but didn't reply  

Razer.Ten is very helpful and responds quickly. The support team is always cooperative and makes sure to follow up, which I really appreciate.

Got the new Blade 16 as a gift. Found out that the trackpad has a lot of issues. Would like to RMA but only have a copy of gift receipt. Is this possible?

I mistakenly scratched out my two different Razer gold card it got pilled off one of $100 and $150

Hello,I am using a Razer Blade 15 (2022), Model Number RZ09-0421, and I need the original factory audio drivers to restore proper functionality.Windows is currently reinstalling mismatched Realtek and THX components on boot, and the audio stack becomes unstable without the correct OEM package. The drivers listed on the public support page for my model do not include the Realtek USB Audio + THX Spatial Audio bundle that shipped with my laptop.Could you please provide the complete audio driver package for:- Realtek USB Audio Driver (UAD)- THX Spatial Audio components- Razer Realtek APO extensions (hdx_razerext)- Realtek Audio Effects Component- Realtek Audio Universal ServiceI do not need full system recovery; only the audio driver bundle for this model.Thank you very much.

لدي مشكلة في حساب Razer ID الخاص بي: mahernaser34. فقدت الوصول إلى تطبيق Authenticator واستخدمت جميع رموزي الاحتياطية. الآن لا يمكنني تسجيل الدخول إلى حسابي أو إكمال عمليات الشراء. يُرجى إعادة ضبط التحقق بخطوتين (2FA) لحسابي. بريدي الإلكتروني هو: mahernasseer@gmail.comشكرًا لك.

Hello and HELP!I have a Razer Laptop, a 16 inch 3080 model. And some kind of software is overriding the Synapse lighting profile.Currently once windows is fully loaded, the WADS keys are red, the arrows are green, 1-9 with the 0-= keys are purple, and the F keys are blue. All other keys are off.  When I first turn on the computer, all the keys are lit in the default mode of color cycling, and as soon as I instruct the computer to shut down or restart, the keys again switch back to the default mode. It’s only while windows is fully loaded that something changes the keys on the keyboard to this weird profile, and Synapse 4 color settings are being completely ignored.I did try Windows Dynamic Lighting, but it says I have no device that supports this software. So I don’t believe that is the culprit. 

Hello please I miss you screach my razor card card number please help me out 

Bugün Razer'ın emote mikrofonum geldi. Sesi sorunsuz bir şekilde yüklenmiyor ve bilgisayar tanımlanmıyor ancak ledleri hiçbir şekilde çalışmıyor.Synaps 4 ve 3ü ikisinde denemedi. Razerın krom özellikleri indirilmiş olmasına rağmen olmuyor. Lütfen yardımcı olun.Güncelleme: Razer chorme uyhulamalarını yükledim tekrardan şu uyarı geldi-Yayıncı eşlik uygulaması şu anda RazerSynapse tarafından devre dışı bırakıldı. Lütfen bu uygulamayı Chrome Connect modülünden etkinleştirin.Chrome connect modülünde cihazım görünmüyor ve aktif olarak hala getiremiyorum. 

I made custom setting to my EQ settings for one of my games siege , I have heard it maybe my cloud profile needs to be reset i have been through the support page and i just can not find where i can talk with someone on a chat or support to get this fixed for me if someone here can assit me that would be great

Razer Wolverine chroma V2 Why can't I change the dead zone in the Razer Controller setup app?  firmware and software of the latest version, everything worked before

!--startfragment>how to fix this Secure Boot certificates have been updated but are not yet applied to the device firmware. Review the published guidance to complete the update and ensure full protection. This device signature information is included here. DeviceAttributes: BaseBoardManufacturer:Razer;FirmwareManufacturer:Razer;FirmwareVersion:1.03;OEMModelNumber:Blade 16 - RZ09-0510;OEMModelBaseBoard:SO6100;OEMModelSystemFamily:1A58300A Razer Blade;OEMManufacturerName:Razer;OEMModelSKU:RZ09-051021N4;OSArchitecture:amd64; BucketId: 121954a5453464cf5283ad543028942483c61fd6aae2ef6a7c25d4fd1b3a8ed8 BucketConfidenceLevel:!--endfragment>I’m on the latest bios update from 2023!--startfragment>Quick Fix: To resolve the Secure Boot certificate warning on your Razer Blade 16, you need to apply the latest BIOS and firmware updates from Razer, and ensure the Microsoft Secure Boot certificate update i

My Ornata Chroma v2 was starting to act up so i decided to clean it since it was getting pretty dirty. So i took off all the keys, cleaned under them and the keys itself. After i stuck the keys and plugged the keyboard back in, it started going nuts. Every button was either being registered infinitely or multiple keys at a time where being registered that weren't even near each other. So i thought maybe i need to reinstall Synapse, so i did. Since that i cant even plug in the keyboard without it opening so many windows on it's own that it crashes my pc.  Is there a fix to this or is the keyboard doomed?

Hey everyone, ever since april, i’ve noticed that when i’m playing a game, after about 10-20 minutes the graphic quality goes down significantly and the FPS drops to about 5-10. The game’s barely playable and my laptop slows down too. I’m using a razer blade 15 base model from late 2020. When the issue first started, it was due to razer cortex. I got rid of it and then everything was fine for a while. Then i noticed that it also happened whenever i had my controller plugged in for too long so i upgraded to windows 11 and for a while everything seemed to be fine. But as of recent, it started happening again where my games just start lagging like crazy all of a sudden and i can’t figure out how to get rid of this. I play AAA games like rdr2, fallout 4 etc and it’s impossible to run the game for even half an hour before they start stuttering. I’ve read other user’s posting about the same issue and even re-applying thermal paste doesn’t work. Is there something in my PC that causes the

i’m posting here hoping for some guidance.the bonded faux leather material on the wrist pad is separating and is beginning to peel. the purchase was 2/23. initially customer service agreed to replace the wrist pad and all good, case closed.later i received an email stating the replacement was declined because i purchased from an unauthorized seller. i had already provided a receipt from amazon. i requested my case be escalated to a manager for review, surely this was a mistake...but the next response was the same form letter except mentioning the seller is woot.com.again, must be a mistake, woot.com is an amazon company. i sent them the woot wiki page that clearly show that amazon owns woot. furthermore,  none of this has any Bering on the fact the wrist pad is defective.i’m now on the third request for a manager and have little hope they will take a moment to actually review the situation.what should i do? this was an expensive keyboard and