Razer Support

Hello, I'm having a problem with my Ornata Chroma keyboard. It's recognized by my computer (it appears in Synapse and Device Manager), it lights up when I press a key, but it no longer types. It was working perfectly before. When I try to change the color profile in the application, that doesn't work either. What can I do? Thank you.

Olá comprei um fone blackshark v2 x porém ao tentar raspar o papel rasgou, mesmo sendo cuidadosa acabou rasgando. Poderiam gerar um novo cod pra mim?  

Hello, I have a 2021 Razer blade 14, out of warranty battery is bloated and I have turned it off to avoid any issues in the near future, was wondering what’s the best way to go about this, buy a replacement battery? - are they safe and how do I choose the right one which is compatible with my laptop thanks

Hi,I’m using a Razer Cobra Pro with a Hyperspeed dongle on macOS 26 and Synapse 4.I also have a Razer Joro connected.When I connect the Joro via Bluetooth, everything works fine.However, when I pair the Joro through the Hyperspeed dongle, the multimedia keys stop working.Could you please look into this issue or provide a fix?Best regards,

The scroll wheel has decided to go up and down while scrolling even though I am not scrolling that direction as though it was jumping. Any way to fix this? I have tried spraying compressed air into the scroll wheel and it didn not help.

Hi everyone,I am posting here to ask for advice regarding my Razer Kraken V3 X.The plastic headband cracked this afternoon near the top cushion/slider junction (I have attached photos of the damage).I am really disappointed because I have always taken great care of this headset. It has never been dropped or mishandled; the plastic simply cracked from normal usage/tension when putting it on.The main issue is that my warranty expired just 3 months ago. The audio still works perfectly, but I am afraid the headband will snap completely if I continue to use it.Has anyone else experienced this specific failure? Is there any way to get a replacement part or a repair solution?@RazerSupport, is there anything you can do to help a loyal customer given that the breakage seems to be a material defect rather than accidental damage? Sorry if you can’t clearly see in photo and sorry if my english is bad i use

I tried to shut down my computer, but the Razer App Engine windows is causing issues and preventing the computer from shutting down. Can you help me correct this? 

Hi there, I’ve recently purchased a Hyper polling dongle, however I’m completely unable to pair it with my Viper V3 Pro, I’ve tried using Synapse, it just states that no device was found and also the pairing utility - Which accepts that my mouse is plugged in but doesn’t accept that my dongle is plugged in (Although it’s showing on synapse and device manager)I’m currently at a loss.Kind Regards,Richard.

Awesome customer service and support very happy with Razer products their service and help are amazing will be getting more products from Razer and recommending them to my friends and family

HelloI just purchased a Blackshark V2 Pro 2023. The headset has this constant low level static noise at all times from the ear cups. It’s not really noticeable if I’m listening to music or playing games. But if I’m listening to anything that doesn’t have constant sound like a podcast it’s very noticeable. I have the latest firmware (Oct 17 2023) and I’ve messed about with all of the settings I can think of. If I can’t get this resolved I’ll likely be returning the headset.

As title, the prompt blocks all the settings behind it which have also some how disabled the mic randomly (an issue i always had on and off but could fix in this menu)I have also tried reinstalling synapse and running as admin, nothing. The  button used to be clickable and would get rid of the prompt. No idea why it stopped working as intended. I even upgraded firmware and no biscuit.Pluging in to USB bypasses the problem by loading a seperate set of settings, but  I dont bloody want to use USB all the time…that also comes with it’s own annoying issues due to detecting it as a seperate input device with unique settings.Finaly I can use the usb wireless dongle on my laptop with seemingly no issues, though i did have  the “set to default” problem some times, it just doesnt happen ALL the time 

Hello,How do I activate a playlist I created in Razer Axon?Axon version 2.5.3.0, no new updates available. 

I have a Tartarus v2 (RZ07-0227) that ive used for the last few years, hadnt had any issue with it at all. I saw on the synapse that 3 was being retired for 4 and i bit the bullet. fully uninstalled 3 downloaded and installed 4, plugged it in and it lights up fine so i didnt play anything right away so i just thought all was normal. finally went to played something later that night and only buttons 17-20, the scroll wheel and the dpad work. synapse doesnt recognize any of the buttons or even the profile change button. i uninstalled 4 and reinstalled 3, tried on my laptop and rog ally. nothing has fixed the issue. what can i do?

I just bought a Cobra Hyperspeed mice and i couldnt find the above tools inside my synapse 4. Only the smart tracking is present there.. 

Hello, My package was returned to Razer because I missed the delivery attempt. Since then, my order no longer appears on my Razer account, so I am unable to request a refund through the website.DHL has told me that my package has returned to youCould you please confirm the reception of the returned package and proceed with the refund to my original payment method? Thank you in advance for your help. Kind regards,Gael Rochet,

I got the RZ19-0345 seiren mini mic. It was described as having a standard 5/8 inch thread. I got a boom arm stand for it that supports all standard thread sizes for mics, 1/4 inch, 3/8 inch, and 5/8 inch. Turns out, this mic's thread is more like 1/2 inch. It doesn't fit even close to the others, and I've been googling for a thread adapter that has a 3/8 inch female end and a 1/2 inch male end, but I can't find ANYTHING because no one makes mics with 1/2 inch threads, so there are no thread adapters for it. Thinking I will demand a refund or replacement but I bought this in 2023 so it's unlikely anything will come from it.

Basilisk V3 Pro 35k mouse, and it works, but the application doesn't recognize it. I've already updated and repaired the application (many times, and nothing). So I don't think that's the problem. I've manually uninstalled the mouse drivers and closed some applications too, thinking that was the issue, but nothing. I think I've tried everything. I tried Bluetooth mode, and it worked and was recognized that way, but it's not recognized by cable or wireless mode either. In that mode, it says the mouse is off, but it's on; it works, only the application doesn't detect it.

Hello, It happens that today, out of nowhere, a column of keys on my Huntsman V2 stopped working. It happened today out of nowhere and it affects just a column with the following keys: F2, 3, E, S, D, X, L-Alt. I've followed troubleshooting and was unable to reset the device, either by the key combination nor via Synapse. Thank you in advance,David

So, I Have my Razer Account and I Can’t Change the Email When its Verified but I Lost the email Long Time ago and can’t find the Razer Support Number or Live Chat! When I try To Change the Email, it says Contact Razer support But on The Support Site Theres no Support for Account Support so I can’t figure out how to reset my Email!

Ratteling on inside i want a warenty replacement call me 6622424833

I’m unable to get my Razer Wolverine V2 Chroma (for PC (Windows)) to show up in Synapse, really wanting to customize some things and add some macros so I can have like a turbo trigger to make it so my fire rate more competitive

Can I recover my pin because it’s scratched 

I just bought some Razer Blackshark V2 X headphones, and they appear as already registered. I need to register them for the 7.1 surround sound software. Is there any way someone can help me with this?

​Gentile Team di Supporto Razer,​Scrivo in merito a un problema che sto riscontrando durante la registrazione del mio nuovo headset Razer BlackShark V2 X per ottenere il codice di attivazione per il software 7.1 Surround Sound.​Quando tento di registrare il prodotto, il sistema mi informa che il numero di serie risulta già registrato con un altro account.​Prodotto: Razer BlackShark V2 X​Numero di Serie (S/N): (Removed serial)(Trovato sull'archetto sinistro delle cuffie)​Problema: "Prodotto già registrato" / "Unrecognized Serial Number" (a volte)​Sono l'attuale e legittimo proprietario del prodotto e ho acquistato le cuffie in data [04/12/2025] presso [AMAZON].​Allego a questo ticket:​Una copia della prova d'acquisto (scontrino/fattura).​Una foto del numero di serie stampato sulle cuffie/sulla scatola.​Vi prego di aiutarmi a sbloccare l'associazione del codice o di fornirmi il codice di attivazione per il 7.1 Surround Sound

I keep getting “Unrecognised Serial Number” when trying to register the Kraken V3 Headset that I bought. I have tried all variations for the error message that keeps popping up to no avail. Please double-check similar characters such as:"I" and "1""O" and "0"