Razer Support

Hi i’m trying to purchase using razer gold but when i proceed to check out it doesnt send a code, instead it always appear “unexpected error please reload the page and try again” pls help.  

The mouse started, today, to not show properly the ligths. They are set as white in the Razer Chroma app, however, it becomes orange and becomes red for a moment when the smart-reel is activated. Plus, the key binding does no more works (but I verified the latter only on my main PC). Adding to this, as soon as I lift the mouse it becomes even darker orange.I tried different ways to solve the problem:> Modifing the settings of the smart-reel and of the smart tracking> Inserting the mouse on another machine with the same Synapse 4, newly installed; like a sort of clean reinstallation> Deleting drivers and reinstalling the mouse to reset the mouse> Modifing the profile and the setting of the lights in the Chroma app> Manually updating the software of the mouse> Disabling Chroma apps> Disabling the Windows’ RGB control in customizationNothing of these worked, it is like the mouse decided that white isn’t of his p

I’m having an issue with the scroll wheel, the support tells me that the mouse is not longer on warranty, but in the site it appears that thice mouse has 2 years and I bought it 1 year and a half ago. The issue is that when scrolling up or down it also goes to the oposite direction Here you can find a video of the mouse working. I already try everything except cleaning it with compress air. Does anyone has this same issue and know how actually fix it?

i just purchased a razer mouse dock pro and the razer basilisk v3 pro 35k and the mouse dock refuses to charge it, i've done every single suggestion there is on the internet. from resetting software, to changing the usb port. and after ten minutes the mouse dock pro starts blinking orange for no reason at all. is there any other thing i could try to fix this before i return it?

Hi I updated my Razer Blade 14 (2021) BIOS today, and after installing I now am greeted with “ Secure Boot Violation - Invalid Signature Detected Check secure boot policy in setup” And i cannot boot in to windows unless I disable secure boot in the BIOS. Any help would be greatly appriciated, thanks! :)  

Hi, i have problem with my Viper V2 ProRegardless of the connection: USB or 2.4GHz my mouse can simply stop moving the cursor mid-session. The mouse is charged, but the same thing happens when connected via wired connection.But mouse clicks are processedI also noticed the mouse's LED blinking a couple of times.

Hi, I'm looking for a replacement battery my for Blade 15 base model: RZ09-0328. I live in the EU (Netherlands) and would like to source one directly from Razer. Please let me know how to proceed further.Thanks in advance,      

Hey , I bought razer gold 100$card and when i use the code it says that it’s in the old format when i try to change it it doesn’t work I contacted the company I bought from they said to talk with razer gold support 

Hi when is razer gonna make deathadder v3 hyperspeed to v4 pro same shape as hyperspeed ? God bless you all God loves you all 

Bought a Razer BlackShark V2 X headset in February last year, and it was working perfectly fine at first. But recently I’ve started facing some serious issues.The microphone is barely picking up my voice (sometimes not working at all), and the sound quality has noticeably dropped audio feels unclear and distorted during gaming and calls and nose suppression ain't working I’ve already tried basic troubleshooting:• Checked different devices• Reinstalled audio drivers• Tested different ports• Adjusted sound settingsBut the issue still persists.

So I have a very weird situation.I recently bought the Razer Barracuda headset (not Pro or X) and Synapse refuses to find them. I can connect the headphones to the PC no problem, with cable and without, but to the Synapse app it’s like they don’t exist.I updated Synapse to the newest version, restarted my PC multiple times, connected headset with cable and without in different ports, tried installing and using the drives that are meant for the headset (they didn’t recognize the headset either) and also tried connecting the headset to the mobile app (didn’t connect to the app but connected to the phone). NOTHING WORKS.And to add to the issue of the headphones being practically invisible to the Razer apps and drives, I can’t register it as a device on my profile either.I tried searching for fixes online and all I see is support telling people with similar issues to do the things I already

My Razer gold card was redeemed last year by an razer gold insider how can I get my 200 dollar back please 

Hi Razer Support, So I am using a wireless Razer DeathAdder V2 X Hyperspeed since 2023 and it was working fine until yesterday , since the mouse started failing and had connect and immediate disconnect sounds on my Asus laptop with either using 2.4GHz or the bluetooth mode. What I ‘ve tried  so far and according to the internet arethe following: Restart my laptop  Remove the tongle, changing usb ports  Uninstall in the Task Manager (Windows lapotp) the USB ROOT HUB and restart  Check in other PCs/laptops whether it works and it does not  Downloaded the drivers again (Synapse 4)  Even old school by blowing the dust inside the tongle I suspect and random drivers update but since it does not work in other PC/laptop., but I am thinking that it’s a dongle failure. The SN is 632221H22504836. Please tell me what do you thin and if there are more things to try. Kind regards 

 I am experiencing a "Secure Boot Violation" error on my Razer Blade 15 Advanced Model (Early 2021). I would like to resolve this while keeping Secure Boot enabled, but I am stuck with the following issues:1. The Issue: I get a red warning screen saying "Secure Boot Violation" upon startup. In the Event Viewer, the following error is logged: "Updated Secure Boot state is available for this device, but the firmware has not yet applied it." (Device: RZ09-0367, BIOS Version: 1.03)2. BIOS Limitations: I have set a Supervisor Password to access advanced settings, but I still cannot find any option to "Restore Factory Keys" or "Reset to Setup Mode" under the Secure Boot menu. There is no option to change the Secure Boot Mode from [Standard] to [Custom] either.3. Firmware Availability: I checked the Razer support site, but the recent Secure Boot vulnerability patch (SB 2023-001) only seems to support 20

The noise goes away when the LEDs are disabled and increases in intensity the brighter the LEDs get. I’ve tried the suggested ideas such as making sure it’s connected to the computer directly, enabled and disabled all the Chroma stuff, all software and firmware updates are applied. It is almost like a squealing capacitor. I’ve seen multiple reports of this problem but never a solution posted. I just bought the keyboard and want to keep it, but I can’t use it like this. Any other suggestions? Do you just live with it?

Hello guys i bought my headphones 6 months ago it works perfect until today i play cs go on 70% volume and suddenly in mid game right earcup stops working idk why, i tried everything idk if it is hardware or what can you guys give me some solutions maybe it can repair it idk ty

Hello, I bought a Razer Kraken v3 headset today. However, none of the EQ or sound effects in Razer Synapse 4 are working. I'm looking for your suggestions on how to fix this.

"As the title says, my Razer Naga Pro just stopped working. It doesn't light up at all. I've let the battery drain and plugged it in, and it blinked red for a few seconds and then went black again. Do you think my mouse is dead, or is it something else?"

Hello I need replacement parts for the base and the gas lift cylinder and I am out of warranty. Bought the chair in 2022.

I DIDNT WORK AFTER FEW YEARS OF USE IDK WHY

Does anyone know where to get a replacement dongle for the Razer Barracuda X RC30-03801?

Hello Razer Support Team,I own a Razer Kraken V2 headset, and unfortunately the microphone has stopped working. The rest of the headset is still in good condition.I wanted to ask if it is possible to purchase a replacement microphone separately, or if there are any official repair or replacement options available.Please let me know if you need any additional information from my side, such as the serial number or proof of purchase.Thank you for your time and assistance.

Hi, My old charger died and need new one but the store is out of stock this 230W chargers.. Anyone know when they are again available? https://www.razer.com/gaming-pc-accessories/Razer-230W-Power-Adapter/RC30-02480100-B3U1 Thank you for answers!

hi all i have a v3 pro and this is the 2nd mouse i bought where the scroll click has stopped working. I tried all options that are listed online. 2.4 bt switch etc

Hi, How do i change my email if i no longer have access to the email registered to my account?