Razer Support

I got an email from Ruthra Devi Indieren and she wanted the info n I've done it n send it but the email is invalid!! I've been trying so many ways to contact u guys but its NOT working!! I need to have my refund on this so i can give it to my nephew's birthday!! Y is this giving me problems responding u guys with the email!!! Wjat is the correct email plz!!! I'm so pisseded off right now 😡 i have a case # [removed by moderator]

The seat on our ISKUR XL needs to be replaced.  It began cracking and now there is a hole.  It’s out of warranty and we’re willing to purchase a replacement seat.  Is this even possible?

I tried to register my Razer headset, but the system says it is already registered. I provided the serial number, photos of the product and box, but I need further assistance to resolve this issue.Product number -RZ04-03240700-R3M1 serial number-HN2151D25001963

Hello Razer Support Team,I am contacting you regarding an issue with my Razer Viper Ultimate Quartz Edition mouse.While I was using the mouse normally, the USB dongle suddenly started disconnecting and reconnecting continuously. Since then, the mouse does not work properly in wireless mode. It only works when I connect it with the charging cable.When I plug in the dongle, it keeps connecting and disconnecting repeatedly, as if it is being detected and removed every second. Because of this, I cannot use the mouse wirelessly at all.After researching this issue, I noticed that several other users have experienced a similar problem with the dongle. I would really appreciate your help with this issue. If the dongle is faulty, could you please assist me with a replacement dongle or another suitable solution?This mouse is very valuable to me because it was a birthday gift from my mother. It is also the Quartz Edition, whi

Hello, I have the Kraken Tornament edition with the THX. On last update it starts to make, after a fiew minutes of working, a loud white noise (ON MAX) it’s litteraly deafening. And it happens ONLY on the (Game) chanel. When I completely close the player that plays the sound (Chrome tab, media player or the game) it stops the noise. On the game I found a temp solution to enter on the settings and change the game to the Chat chanel and then turning it back to Game again. Turning it back again because whenever the game is on the Chat chanel for some reason it confuses left with right sound and the gameplay becomes unplayable. I have reinstalled the drivers, has unpluged on uninstallation the device, have pluged it on different port. It’s still doing this loud noise. Please help to fix that. Provide some other solution. And if you need some extra info (i.e. Logs), I’m here to provide it to you. 

I recently bought a Viper V3 pro off of Amazon resale however I’m unsure if its real or not.The build of it seems legit, however when I look down the sensor at a specific angle I can see red, which I was told can’t happen on Razer Mice, in a camera the sensor appears purple. When I search up the serial number it says error and doesn’t find anything.It pairs and works fine with Razer synapse however when I first plugged it in it tried downloading a Razer software which it couldn’t because ‘’No internet’’, unsure if all Razer mice do this when first plugged in. 

I have a problem with the mic, when I have to push the mic in, it gets stuck a few centimeters away from sitting all the way in, the plastic around it is pulled along so that the plastic itself is pulled along and becomes like a stop. it will be better for the time being if you oil the plastic with them, you are not supposed to oil a headset for it to work, how should I go about making a claim or getting them fixed

I have a Razer Hydra USB motion controller. The necessary software and/or drivers to use the controller in supported titles is no longer available from the Razer website (Razer Hydra driver), Sixense’s website (Sixense MotionCreator), or Steam (AppID 42310). Neither Synapse 2 or 3 seem to have support for the peripheral either.Is there a legitimate source that I can not only get this software from today, but will be able to reliably get the software from if I ever need to get it again in the future?

I bought this back in 2022, but haven't used my PC much. Started using my PC again lately and have downloaded Synapse 4, ever since then my ARGB controller is showing no sign of life. Has anyone had this problem, and can it be repaired? Or can i buy a replacement. This product seems like a lot of money for such little time i have used it and now it has failed after using a new system. Never had any issues with previous version of Synapse

I am unable to install Razer Synapse 4 on my system.The installer (RazerInstaller.exe) crashes immediately on launch with the following error:System.ArgumentNullExceptionat Microsoft.Extensions.Logging.LoggerExtensions.Log(...)at Razer.Installer.Bootstrapper.App.HandleException(...)(Full stack trace available if needed)System details:Windows 11 version 25H2 (Build 26200.8524) Clean system (no third-party antivirus) All Windows updates installed .NET runtimes installed: .NET 6 / 8 / 9 / 10 (all present) Windows System File Checker (sfc /scannow): no integrity violations foundTroubleshooting already performed:Re-downloaded installer multiple times Run as administrator Disabled antivirus Clean boot Deleted Razer temporary and AppData files DISM + SFC repair (no issues found) Tested compatibility mode (Wi

HELLOi bought a razer black shark v2 head set a while before from a shop and when it arrived there wasn’t any kind of code in the package for me to activate the 7.1 surround audio with.just recenty i found out i can get my code but the serial number of my product at razor websiteso i did and when i put the code it tells me to register first and when i go to register the product it says that it was already registered in razor i already contacted the seller they say they cant do anythingi dont know what to do anymore can anyone help?

So as the title says, the problem after the newest update is that when ever i now Mute my mic it sets the mic volume to 0 (as it supposed to do) but when i Unmute, it should restore the mic volume as it was set to, but now it just keeps hte volume set to 0% every time i Mute / unmute my mic… and i NEED to manually go to the Synapse and restore the mic volume. i have tryed: Reinstalling the synapse app.tryed to fix it from the windows settings. none of these worked..  Only solution that i got it to work was, when i CLOSE the synapse totally. then there is no problem with the mic volume settings when ever i mute / unmute, the mic volume set’s up to normal after unmuting as it should be doing! so the PROBLEM is in the Synapse!  and the problem when i close synapse is that i lose all my RGB lights and macro’s etc.. and that pisses me off -.-  hope this gets fixed asap

Device: Razer Blade14 2021 (RZ09-0370)SN: BY2123M39000623 CurrentFW: BIOS 1.08 / EC 1.02 / PD 1.14Problem: After replacing with aftermarket third-party battery, original 230W DC barrel charger is locked permanently at 45W charging power, leading to CPU & GPU performance throttling under load. Fn+F1 hardware EC reset can only fix battery capacity reading temporarily, power limit comes back after sleep.Request: Need original official standalone EC v1.06 + PD v1.16 updater EXE file, only unmodified official release, no customized mod firmware. Thanks a lot!

Hello,I would like to ask for help with my Razer BlackShark V2 Pro (2023) headset on Windows 11.I am experiencing crackling audio and random volume shifts during use. The issue occurs during normal playback (music, games, voice chat). The only temporary solution I’ve found is disabling “Audio Enhancements” in the Windows Sound settings (Control Panel). Once I disable them, the crackling and volume fluctuations stop. However, this is not an ideal solution because EQ presets and other audio enhancements do not work in Razer Synapse 4.Here’s what I have already tried: Reinstalling Razer Synapse 4 Completely removing headset drivers through the CleanupRazerDrivers.exe and reinstalling them through Razer Synapse 4 Cleaning registry entries related to the Razer  Testing different USB ports Unfortunately, the issue persists unless Aud

Hi! I’ve had my Deathadder V3 Pro for a bit over 3 years. Last night I was using it to game and the mouse worked completely fine, left my macbook on overnight because i was watching some youtube videos and when I woke up the mouse stopped working. After a lot of troubleshooting I discovered that the dongle is likely just dead since it doesn’t even show up as a USB device on System Information.Other details:-Used mostly on Windows but for the past 8 months I started studying abroad so I started using it on a Macbook (Would go back to using it on my old PC whenever home)-Recently downloaded razer synapse (currently June 3rd I downloaded synapse night of June 1st), prior to that worked completely fine for over 8 months or so.-Deleted razer synapse, did not seem to do anything work.-Works completely fine as a mouse in wired mode.-Unable to do other alternatives like the pairing utility as those are .exe files and incompatible with MacOS an

I need a new mic for my V3 Blackshark Pro, I’ve got the white edition but any will do. It just won’t seem to connect anymore after wear and tear. I’ve tried another aftermarket mic but there’s static since it doesn’t fit the housing correctly. 

Dear Razer Support Team,I am writing to report an issue regarding Razer Chroma effects in Apex Legends. Since the game/system transitioned to DirectX 12, the lighting integration has stopped working completely.Currently, the game is not even recognized by the Chroma Apps tab in Synapse as a compatible application anymore. It seems like the DX12 mode breaks the link between the game and the Chroma Connect module.Could anyone from the support team clarify why this is happening and when we can expect a fix or an update to support DX12? I would really like to have my lighting effects back.Thanks in advance!

Hi,I am having an issue with my Razer Barracuda X (Model: RZ04-04430100). When I unplug the detachable 3.5mm boom microphone, I cannot use any alternative microphone. I want to unplug the boom mic when I am outdoors or streaming and use the headset's built-in/internal microphone instead.However, the moment I unplug the external mic, my voice completely disappears. Windows and my phone still recognize the headset as having a microphone, but it captures absolutely no sound.I need an urgent solution or guidance on how to fix this issue. Thank you.

Hi it seems my wireless dongle is not working, and I am wondering if I can purchase a replacement ? The serial number is: (removed serial number)

My dongle for my Blackshark v3 pro just stop working and i only had the headset for 2or3 months i was wondering if i can get a replacement 

Tried to switch profiles in Synapse, the mouse disconnected and since then, when I plug it, it shows this.  

Dear Razer Support Team,I hope this message finds you well.I am writing regarding my Razer Kraken Tournament Edition headset. I have unfortunately lost the activation code for the THX Spatial Audio / 7.1 Surround Sound software, and I am unable to use these features.Since the headset is a few years old, I no longer have the original proof of purchase. However, I have already registered this product to my Razer ID account.Could you please verify my product registration in your system and assist me in getting a replacement activation code?Here are my details for your reference: (Removed details for security purposes) Product: Razer Kraken Tournament Edition Serial Number (S/N):  Product Number (P/N): Razer ID and Email:   Account Email: 

Hi all,I have Synapse 4 installted and I’m noticing a strong delay between the time I press the thumb button and the time the keymap 1 switch to the second keymap 2.I set the button to switch keymap and switch back to previous keymap when released.I didn’t have this problem before.I have the same problem if I set up the same function on every other button. This issue make the function useless. Am I the only one? Thank you.

It’s brand new.  It works.  It says firmware update is required.  I download the software, select the headset, plug in the wireless dongle, plug the headset directly into the PC via USB.  The update button never becomes enabled to be clickable.  I’ve tried multiple cables to make sure it wasn’t the cable.  The one in the box charges the headset just fine and should work.  Any ideas?  It keeps harassing me to update firmware but I can’t!  Any ideas or do I need to do some formal support?