built-in keyboard backlight led problem | Razer Insider
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Question

built-in keyboard backlight led problem

  • 22 September 2023
  • 2 replies
  • 354 views

Hi,

I've got a Razer Blade Pro 17 rz09-03146N92 and I have been very pleased with the device.

I have set the built-in keyboard to a cyan (light blue) color. But a couple of weeks ago the key R started to change its color to a more yellow color. And now also key F4, 4, C and alt have lost their blue color. 

I have updated all drivers for OS (Windows 11) and for the HW. I have reset the backlight color within Razer Synaps but the problem remains. I think this is a HW issue with the keyboard leds.

 

Looking through the forum there is two more that have encountered this issue:

 

Regards

 

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2 Replies

Found another with the similar problem: 

All I want to know is if there is a solution or if I have to live with this.


Razer.Aero
  • 2508 replies
  • September 25, 2023

Hello aeroTartOrangeboard212,

Does the behavior happen while the Razer Synapse 3.0 is closed or disabled? If so, please PM me with the following information below so I can kickstart a case for you and forward this to our Razer Support team.

MSinfo logs.
Windows version.
Razer Synapse 3 logs.
Save the shareable files via any online drive account listed here. Also, fill in the following:

Full name: 
Email: 
Mobile/Phone 
Number: 
Country:
Laptop serial number:
Subscribed to Razer Care?: Yes/No


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