Can't Change Kiyo Settings in Synapse | Razer Insider

Can't Change Kiyo Settings in Synapse

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Razer.Speedcr0ss
Userlevel 7
quickwebAmazon791
This needs to be fixed. Rolling out an update this broken is ridiculous. past synapse versions did not have this issue at all.


Hey everyone! I've reported this to our Support Team two days ago. I'll update this thread once I have a follow-up from the team. By the way, please check if you have other apps such as OBS that uses the camera. The third-party app may be taking control of the camera drivers on your PC. Please check its settings or uninstall it to isolate the issue. Should the issue persists, send your logs via the Razer Synapse 3.0's feedback section so it will submit a case to our Support Team. Ensure to put a check/tick mark on the Synapse log file box. Please refer to the screenshot below:



Feel free to send me a PM should you need additional assistance.
Razer.Speedcr0ss
Userlevel 7
KiNZeN1212
The problem is the Update.
I know that it's common practice to blame the consumer, or rather, point the finger to causes outside of the company's accountability, but there is consistency in the feedback from your customers. The update has caused an issue.
Even for customers who only recently purchased their Kiyo, they too are experiencing the wonders of your broken update.
Fix it.


Your point is well taken. Were not pointing the finger at anyone nor playing the blame game here. The team wants to isolate and gather the information that can help the investigation. Thanks for your understanding and cooperation.
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