Deathadder v2 pro won't work with 2.4 usb dongle | Razer Insider
Skip to main content
Question

Deathadder v2 pro won't work with 2.4 usb dongle

  • November 17, 2024
  • 6 replies
  • 279 views
ventureBlueGraytoday757

Hello, I've had my deathadder v2 pro for about a year and the 2.4 wirless dongle never had any issues until recently. Last week it would disconnect when connected to the 2.4 usb but re-connect after I had turned it off and back on.

I checked the firmware update and the USB and mouse are up to date. Resetting the mouse doesn't seem to help either. I got lucky earlier today and thought it was fixed as the mouse started working again after what must have been the 3rd reset.

But shortly it disconnected again. I tried using control panel in windows to roll back the drivers, un-install synapse and the mouse from my computer. Re-install with synapse 4 and still have had no luck. I can only use the mouse while it's connected. Would the 2.4 usb be the issue in this case?

CamoGeko
1 person likes this
  • CamoGeko
    CamoGeko
Did this topic help you find an answer to your question?

6 Replies

ventureBlueGraytoday757

I think the issue is with the 2.4 DA v2 PRO dongle. I can't seem to find a replacement for the part on this site. Though. Or does any 2.4 dongle work? Would love to know a good place i can buy one new.

H
  • Hadrware
  • Insider Mini
  • 2 replies
  • November 19, 2024

Got the same issue here. It worked for some time fine until now. I’m able to use cable only. It’s 100% dongle problem. In pc manager and dongle pluged, manager is refreshing all the time. I’ve updated mouse and others firmware, no change notice.

ventureBlueGraytoday757

I did a live chat and they said they could send out a replacement for my dongle since it was still under warranty. 

H
  • Hadrware
  • Insider Mini
  • 2 replies
  • November 20, 2024

Good to know. Feedback me if dongle works as it should. Thanks : )

ventureBlueGraytoday757
1 person likes this
  • ventureBlueGraytoday757
    ventureBlueGraytoday757
CamoGeko
  • CamoGeko
  • Insider Mini
  • 1 reply
  • December 5, 2024

Wow I have found this thread after receiving a brand new DA V2 Pro and having issues connecting the dongle, its just not detected by my PC when I plug it in. I really dont know what to do with it, mouse is brand new.

ventureBlueGraytoday757

Worked with their support and they replaced my mouse. Best to open a ticket with them and have that done. Doesn't seem like there is a fix for this.

Reply


CookiesCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings