I just bought the huntsman mini which I totally love in terms of look and feel... but I'm returning it right away :(
This is the 2nd time I buy a razer product and have to return it, both times the product had so much potential and both times seems like "lack of test" is the reason the product is barely usable, a real pitty cause I truly love the look and feel.
Well, I go to the point. Got the keyboard yesterday and I wasn't able to use the "onboard" profiles, synapse lets me load them and all that but when I cycle trough them in the keyboard with synapse turned off they do not work (I always get the same "Spectrum cycling" lighning no mater what I loaded into the profile).
So I headed to the support page for the keyboard and found that there is firmware update, I though "Great! this might fix the issue"... After installing the driver the keyboard FN combos were messed and the windows taskbar unusable, the FN combos were fixed once I launched again synapse but the windows taskbar is broken for the span of 4 to 5 minutes every time I start windows (that is simply unbearable, I have to reinstall windows now but I cannot keep a keyboard that I know can cause that, not the keyboard itself, but the support attached to it).
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R3HVENGE
Well looks like I inadvertently joined this exclusive club. Just purchased the huntsman mini on Saturday to now have explorer crash on me. I love this keyboard and really don't want to return it, but I also don't want to be stuck with a broken product. I've got 14 days I believe with BestBuy.
Sadly I'm passed the return period or it would've gone back as I waited too long to use it as I was busy with work.
Razer need to make a statement about this ASAP, Publicly.
As I was asked by a Razer rep on here to make a ticket, As well as them knowing exactly what the issue is, Buggy keyboard firmware, I got a reply today AFTER I plainly said in the ticket that this is a keyboard firmware issue that Razer are aware of but I was asked to also submit a ticket, Customer services said I should "reinstall synapse".
Seriously Razer your customer service have the IQ of shrimp, They don't even read customers tickets properly and then they reply with the same old copy/paste script "reinstall synapse" as well as my personal favourite "try a different usb port" :rolleyes:
Seriously Razer your customer service have the IQ of shrimp, They don't even read customers tickets properly and then they reply with the same old copy/paste script "reinstall synapse" as well as my personal favourite "try a different usb port" :rolleyes:
Userlevel 1
Dicehunter
As I was asked by a Razer rep on here to make a ticket, As well as them knowing exactly what the issue is, Buggy keyboard firmware, I got a reply today AFTER I plainly said in the ticket that this is a keyboard firmware issue that Razer are aware of but I was asked to also submit a ticket, Customer services said I should "reinstall synapse".
Seriously Razer your customer service have the IQ of shrimp, They don't even read customers tickets properly and then they reply with the same old copy/paste script "reinstall synapse" as well as my personal favourite "try a different usb port" :rolleyes:
Such a weird company management. All normal IT companies every morning got meatings and everybody know all company problems, what they should do, how and when to solve them and what to say for customers. Yet Razer cant get to it. Cant manage to speak dev team with support team. Its like dev team is on outsource (third party company, not Razer employees) solve issues only when Razer say them to do it and pay. Stupidly weird!
ChillyRide
Such a weird company management. All normal IT companies every morning got meatings and everybody know all company problems, what they should do, how and when to solve them and what to say for customers. Yet Razer cant get to it. Cant manage to speak dev team with support team. Its like dev team is on outsource (third party company, not Razer employees) solve issues only when Razer say them to do it and pay. Stupidly weird!
Their departments from my own experience seem to not be connected properly, Plus we are in a pandemic so we gotta give em some slack.
Dicehunter
Their departments from my own experience seem to not be connected properly, Plus we are in a pandemic so we gotta give em some slack.
Disagree. I used to work in support. It’s pretty easy to get a team (even working remotely) across new issues that are occurring especially after they have been occurring consistently for a couple of months. Their level 1 support involves copy pasting from a list of options, nothing more. Honestly their level 1 support is probably a bot that has the most basic NLP and isn’t really fit for purpose.
Also I’m getting the vibe that this issue will not be fixed at all. They seem to be hoping that we all shut up about the issue as we are not the majority of their customer base. Aside from this it seems like this keyboard has a lot of other issues (e.g keys becoming unresponsive, FN functionality not working properly, lighting issues).
I think it’s just a dud product and we all just got stuck with the worst issue this keyboard has.
Userlevel 1
MkyAs
Disagree. I used to work in support. It’s pretty easy to get a team (even working remotely) across new issues that are occurring especially after they have been occurring consistently for a couple of months. Their level 1 support involves copy pasting from a list of options, nothing more. Honestly their level 1 support is probably a bot that has the most basic NLP and isn’t really fit for purpose.
Also I’m getting the vibe that this issue will not be fixed at all. They seem to be hoping that we all shut up about the issue as we are not the majority of their customer base. Aside from this it seems like this keyboard has a lot of other issues (e.g keys becoming unresponsive, FN functionality not working properly, lighting issues).
I think it’s just a dud product and we all just got stuck with the worst issue this keyboard has.
I can tell that there is no such issues on Windows Insider builds. Also on reddit AMD confirm that they have some USB issue with their chipsets and CPU. So probably Razer devs cant fix this due to problems from other vendors. Strange times. Also if people report this issue from the hole world its definitely must concern full Razer stuff. But 3+ month... Dont know what to think and expect.
Razer Huntsman Mini Windows lag + taskbar crash FIX - YouTube
Hi guys! this one fixed the issue for the laggy taskbar and slow startup.
Hi guys! this one fixed the issue for the laggy taskbar and slow startup.
ChillyRide
I can tell that there is no such issues on Windows Insider builds. Also on reddit AMD confirm that they have some USB issue with their chipsets and CPU. So probably Razer devs cant fix this due to problems from other vendors. Strange times. Also if people report this issue from the hole world its definitely must concern full Razer stuff. But 3+ month... Dont know what to think and expect.
I have 4 other keyboards, Razer Blackwidow X Chroma, Corsair K65 LUX, Logitech Bluetooth and a custom built Mech keyboard with USBC, ALL work perfectly and do not cause slow boot, Explorer crash etc... it's the Huntsman 1.01 firmware update in September that messed something up.
bmac13666
Razer Huntsman Mini Windows lag + taskbar crash FIX - YouTube
Hi guys! this one fixed the issue for the laggy taskbar and slow startup.
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