I just bought the huntsman mini which I totally love in terms of look and feel... but I'm returning it right away :(
This is the 2nd time I buy a razer product and have to return it, both times the product had so much potential and both times seems like "lack of test" is the reason the product is barely usable, a real pitty cause I truly love the look and feel.
Well, I go to the point. Got the keyboard yesterday and I wasn't able to use the "onboard" profiles, synapse lets me load them and all that but when I cycle trough them in the keyboard with synapse turned off they do not work (I always get the same "Spectrum cycling" lighning no mater what I loaded into the profile).
So I headed to the support page for the keyboard and found that there is firmware update, I though "Great! this might fix the issue"... After installing the driver the keyboard FN combos were messed and the windows taskbar unusable, the FN combos were fixed once I launched again synapse but the windows taskbar is broken for the span of 4 to 5 minutes every time I start windows (that is simply unbearable, I have to reinstall windows now but I cannot keep a keyboard that I know can cause that, not the keyboard itself, but the support attached to it).
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Userlevel 1
Interesting fact. There is no such issue on Insider Preview Windows build. But its very unstable. Last night cheked.
Unbelievable. Still waiting to use my black widow because of this issue. X570 board and 5900x with win 10 fresh install.
ChillyRide
Interesting fact. There is no such issue on Insider Preview Windows build. But its very unstable. Last night cheked.
Unstable in which way?
Maybe its because they have the shit synapse software hard baked into the keyboard so everytime the keyboard boots from cold and tries to install synapse its just causing multiple errors.
Tbh it should not have this hard baked into the keyboard anyway as you dont need it to operate 99% of the keyboards functions.
RAZOR TAKE THIS CRAP OUT!!
Tbh it should not have this hard baked into the keyboard anyway as you dont need it to operate 99% of the keyboards functions.
RAZOR TAKE THIS CRAP OUT!!
this problem it's solved by windows 11 no issues
This is quite a good solution with this Windows 11. Previously I was not convinced of it and now I am delighted. Thank you. Bitcoin mining also seems to be a bit bigger to me. The new windows 11 solutions seem to be accurate. I think razen will understand it too and its products will keep getting better and more compatible with Windows 11.
Regards
Regards
Well, lets hope at least windows fix those problems.
Someone with the issue ticket has any news?
Someone with the issue ticket has any news?
Hello,
I have the problem often when starting windows freezes. Win10 21H2 - Amd 5600x - Aorus B450 pro
Last firmware v1.32.00_r2
pls, how can i solve?
I have the problem often when starting windows freezes. Win10 21H2 - Amd 5600x - Aorus B450 pro
Last firmware v1.32.00_r2
pls, how can i solve?
init1926
Hello,
I have the problem often when starting windows freezes. Win10 21H2 - Amd 5600x - Aorus B450 pro
Last firmware v1.32.00_r2
pls, how can i solve?
install win 11 ... best solution update no issues...
Asthman
Sadly, no. Thats the last e mail I got from them:
"We would like you to know that as of January 28, 2021, there is still no update on your case. Rest assured we will update you as soon as we already receive feedback on your case from the appropriate department. We will try to update your request from time to time. Thank you for your patience."
And they didnt update my request. I dont know how its taking them so long to fix this issue. Im starting to lose my patience.
this is getting ridiculous.... are they even trying to fix it??
Userlevel 7
+1
rodrigofernety
install win 11 ... best solution update no issues...
Agree - had explorer.exe crash on every Windows 10 release.
Windows 11 - no issues so far.
I think so, but there is no ETA like they said and they know about this issue for couple of months so I think they are taking their time XD Maybe in 2022 we will got a fix ;P
Win11 not for competitive players.
I have to do rma immediately
I have to do rma immediately
Userlevel 1
Here is my case answer:
Greetings! This is Rich again from Razer Escalation Team.
Thank you for your patiently waiting. What I have in had now is a quick fixed only not the real fixed. This was though the effort of my colleague and the team, we find a temporary solution that might help to solve for the meantime until our internal team will provide a fix via software update.
We found out that if you uninstall an specific update on your Windows (4598242) the issue of freezes and lagging of the task bar will be fix.
Let us know if this step help you with your issue.
But its old update and I cant install it manually.
No one deleted this.
Greetings! This is Rich again from Razer Escalation Team.
Thank you for your patiently waiting. What I have in had now is a quick fixed only not the real fixed. This was though the effort of my colleague and the team, we find a temporary solution that might help to solve for the meantime until our internal team will provide a fix via software update.
We found out that if you uninstall an specific update on your Windows (4598242) the issue of freezes and lagging of the task bar will be fix.
Let us know if this step help you with your issue.
But its old update and I cant install it manually.
No one deleted this.
I should update my Windows to support a keyboard? No way you mean this seriously.
Asthman
I think so, but there is no ETA like they said and they know about this issue for couple of months so I think they are taking their time XD Maybe in 2022 we will got a fix ;P
Well, they might know about this months ago but they were isolated cases and didnt pay much attention. They escalated the case recently so we have to count from the escalation date i think
Userlevel 7
+1
master_claw
I should update my Windows to support a keyboard? No way you mean this seriously.
No, but it fixes some nasty bugs.
ChillyRide
Here is my case answer:
Greetings! This is Rich again from Razer Escalation Team.
Thank you for your patiently waiting. What I have in had now is a quick fixed only not the real fixed. This was though the effort of my colleague and the team, we find a temporary solution that might help to solve for the meantime until our internal team will provide a fix via software update.
We found out that if you uninstall an specific update on your Windows (4598242) the issue of freezes and lagging of the task bar will be fix.
Let us know if this step help you with your issue.
But its old update and I cant install it manually.
What do you mean to install it? Razer says to uninstall it. I could uninstall it but cant reboot now. I'll tell you about this fix later.
a new firmware must be released, we cannot recommend to update windows 11. you can do more for a new product
ChillyRide
Here is my case answer:
Greetings! This is Rich again from Razer Escalation Team.
Thank you for your patiently waiting. What I have in had now is a quick fixed only not the real fixed. This was though the effort of my colleague and the team, we find a temporary solution that might help to solve for the meantime until our internal team will provide a fix via software update.
We found out that if you uninstall an specific update on your Windows (4598242) the issue of freezes and lagging of the task bar will be fix.
Let us know if this step help you with your issue.
But its old update and I cant install it manually.
"This was though the effort of my colleague and the team, we find a temporary solution" Yeah, sure. User jjklee found this out (4th page of this thread).
This is update from 12 jan 2021 so its not an old update.
Maybe this work for some users but for me after uninstalling this nothing changes. I tested this keyboard even on january 2019 verision of windows and still experiencing the issue.
Userlevel 1
IsidroP
What do you mean to install it? Razer says to uninstall it. I could uninstall it but cant reboot now. I'll tell you about this fix later.
Oh sry
, my mistake. I dont have such update and thought installling it would point me to issue.
Through a bit of luck, I figured out the problem (for me anyway). After about 5 minutes of not using the taskbar, it freezes. The only thing that brought it back was hitting CTRL+ALT+DEL, ESC, and clicking the left mouse button. I bought all my peripherals in late 2020/early 2021 and never had a problem until a few months ago.
Here's the list of products I have:
Ornata V2 Keyboard
Goliathus Extended Mousepad
Tartarus PRO Keypad
Basilisk Ultimate Mouse
I first thought it was a Windows 10 problem, but the problem kept persisting even after I upgraded to 11. The problem (for me) is the Basilisk Ultimate. I unplugged the receiver from my gaming PC, plugged it into my work laptop, and the taskbar froze almost immediately. I plugged it into my personal laptop and the same thing. I spent hours and did several hard resets trying to figure out the problem. Hopefully this will help someone else so they don't have to waste their time like I did.
Here's the list of products I have:
Ornata V2 Keyboard
Goliathus Extended Mousepad
Tartarus PRO Keypad
Basilisk Ultimate Mouse
I first thought it was a Windows 10 problem, but the problem kept persisting even after I upgraded to 11. The problem (for me) is the Basilisk Ultimate. I unplugged the receiver from my gaming PC, plugged it into my work laptop, and the taskbar froze almost immediately. I plugged it into my personal laptop and the same thing. I spent hours and did several hard resets trying to figure out the problem. Hopefully this will help someone else so they don't have to waste their time like I did.
ChillyRide
Here is my case answer:
Greetings! This is Rich again from Razer Escalation Team.
Thank you for your patiently waiting. What I have in had now is a quick fixed only not the real fixed. This was though the effort of my colleague and the team, we find a temporary solution that might help to solve for the meantime until our internal team will provide a fix via software update.
We found out that if you uninstall an specific update on your Windows (4598242) the issue of freezes and lagging of the task bar will be fix.
Let us know if this step help you with your issue.
But its old update and I cant install it manually.
this is a temporary fix but windows is forcing this update every 3 days or so on my pc and doesnt even ask me just installs it back
jsan3051
this is a temporary fix but windows is forcing this update every 3 days or so on my pc and doesnt even ask me just installs it back
You can pause the updates. Just press "pause updates for 7 days" couple of times.
IsidroP
It didn't fix it to me
i think it only fixes the taskbar crashing at starup but the welcome loading screen still takes a while
Page 13 / 16
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